athenaOne Reviews

Pros

Once the setup is complete the system becomes highly user-friendly.

Cons

The setup process is quite time-consuming and not very straightforward.

Pros

The product is intuitive easy to use and encompasses all necessary features in one.

Cons

The format of the medical history section and the lack of matching patient self-check-in answers with history are areas of concern.

Pros

We are highly satisfied with the abundant features provided by AthenaHealth.

Cons

It's inconvenient that you can't send faxes without attaching them to a patient.

Pros

It allows for efficient scheduling and chart management in a single system. It is fast efficient easy to learn and easy to use.

Cons

Some processes require multiple unnecessary steps although they don't take up too much time.

Pros

I find it easy to follow and manage day-to-day.

Cons

Nothing so far! I haven't found anything that makes it difficult to work with this software.

Pros

I really like that Athena has a "skin in the game" model, meaning their pay is tied to their performance. The start-up costs were almost nothing and the support in the first year and beyond has been great. Their employees really engage with us to help our practice succeed and grow.

Cons

We've had to hire outside companies for some services that we feel it should be able to handle. That extra cost isn't ideal.

Pros

It's easy to use and there are a lot of ways to customize it based on what my practice needs.

Cons

I can't think of any issues to mention for this.

Pros

The system is very user-friendly once you get through the initial setup.

Cons

The setup takes a very long time, it's not a simple, ready-to-go system.

Pros

It's ineractive and easy to use. I like that all the features are in one product.

Cons

I dont like the format of the medical history section. Also the answers from patient self-check-in don't always match up properly with the history.

Pros

Two years ago I had my first encounter with Athena Health when I visited my Primary Care doctor. The instructions for accessing my results were provided through their portal and I was eagerly awaiting them. To my delight I logged in and promptly found my results available. What made it truly convenient was that my doctor had included notes next to each result indicating if they were elevated or outside the normal range. I didn't have to wait for a phone call; I had immediate feedback right in the portal. I am grateful to Athena for making the entire process so effortless and seamless.

Cons

I have no complaints about Athena! It's extremely convenient.

Pros

The initial setup of the EMR was straightforward and the billing functionality was satisfactory at first.

Cons

Any requests for improvement are consistently ignored. For instance we were promised an Android app from the beginning but even after 13 years it remains an unfulfilled promise. They simply tell us to "put it on the suggestion board." However my reason for writing this review today is the sudden and significant price increase. Despite being assured that the price (a percentage of gross collections) would decrease over time they have once again raised the percentage they take. They attribute this to "inflation" but it's clear that they are simply taking a larger portion of the revenue without our consent and without engaging in contract negotiations. It's completely dishonest and we are left with no choice in the matter.

Pros

Athena actively seeks and acts upon client feedback in various ways resulting in a more usercentric product development process.

Cons

Interactions with Customer Support CSC lack userspecific tailoring. We often resort to contacting support as a last option after trying various methods to resolve issues. CSC initiates with basic responses and takes additional time to escalate problems to a higher support tier.

Pros

On a personal note what stood out for me was the ease of using the system especially when it comes to navigating between different modules.

Cons

The notable absence is an encounter interface.

Pros

I've had an excellent experience working with my CSM they effectively cater to our support requirements.

Cons

My feelings toward quality management reports are strongly negative

Pros

Athena's userfriendliness persists as they consistently introduce improvements and updates.

Cons

Pharmacy prior authorizations pose challenges in multiple tablespaces.

Pros

Athena excels in collector capabilities maintains its userfriendly interface and demonstrates a strong commitment to client success through unwavering support.

Cons

There isn't anything I find unfavorable.

Pros

AthenaOne prioritizes simplifying our daily tasks and uses customer input to drive product enhancements.

Cons

Initial responses at the first level often fall short of adequately addressing the issue.

Pros

Users appreciate the ease of operation and the system's ability to electronically locate and share payment records.

Cons

There's room for improvement in collection followup and payment posting.

Pros

It ensures a consistent platform for various organizations.

Cons

The referral process treated as external lacks configurability for future orders.

Pros

It remains userfriendly and is an excellent tool for creating personalized templates and schedules.

Cons

There's a need for a training curriculum for new users along with followup training.