athenaOne Reviews

Pros

We employ Athena in both hospital and clinic settings with a preference for its clinic interface due to its userfriendliness.

Cons

Medication reconciliation requires improvement.

Pros

The standout feature is the fantastic customer support with the software coming in as a very close second.

Cons

The price however is entirely justified.

Pros

What really stood out to me was how the platform's systems work together. Plus the customer support team was amazing as whenever I had a question they responded right away and helped me immediately.

Cons

However the pricing is quite high and it was challenging to figure out exactly what I needed for my practice.

Pros

AthenaOne reliably closes process loops and consciously routes clinical data to the correct places. I also noticed that they try to address customer feedback and suggestions which I can vote on in their Success Community online forum.

Cons

As an FQHC/CHC we chose this tool for our specific business model but they simply were not ready for us then and they remain unresponsive to the serious concerns we've raised. This has put us in a financially risky position. While the core EHR and scheduling functions are acceptable the billing and RCM components are failing and the new dental EHR is struggling too. The real cost is passed directly to our patients because Athena takes its fee off the top regardless of our reimbursement challenges. The most frustrating part is their apparent indifference to critical flaws. For example their system does not properly attach secondary payers, a feature that is absolutely vital for our low-income patient population. I expected them to care about something so fundamental to our mission but they don't.

Pros

AthenaOne offers a comprehensive solution with nearly all the features needed for managing medical records charting patient communication registration portal access etc. all in one place. It is also known for its userfriendly design customizable workflows and accessible customer service through chat or phone.

Cons

Customizing certain workflows further like consolidating the Exam section into a single page during the fivestep encounter would be appreciated instead of having to navigate to the next page for each section.

Pros

Charting is a breeze and incorporating paper documents is straightforward.

Cons

Billing followup could benefit from being more userfriendly.

Pros

Athena is highly userfriendly for all users simplifying the process of looking up patients and sharing information across multiple practices. A strong recommendation is made.

Cons

Finding notes on uploaded items can sometimes be difficult. Password requirements can be challenging but necessary for an eMAR system.

Pros

The ability to view medical records request refills and schedule appointments through the portal is appreciated.

Cons

So far I have no dislikes I like everything about it.

Pros

While the platform can work well after it's configured the initial setup is a nightmare as it was confusing and the so-called team they assign sometimes understands less about the product than I do. I felt post-implementation support was satisfactory but it arrives without any sensible set of prebuilt templates, reports, workflows or the basic items you'd expect to run a typical medical office. It's frankly not pleasant. Honestly I struggle to find anything I genuinely like about it. The workflows are not user friendly and there is not a simple daily dashboard showing activity, payments and similar essentials at all.

Cons

The software itself can be great once it is finally set up but the onboarding experience is awful and confusing. The team they assign you sometimes seems to know less about the platform than I do. While the support after implementation is okay, the real problem is that the system does not come ready to use. It is not preconfigured with a reasonable set of preformatted tools, reports or workflows. Basically none of the essentials you need to run a typical medical practice are there out of the box. It is disgusting.

Pros

Once the system is set up, it does seem to work well. The support after implementation is adequate and the system itself functions decently.

Cons

Setting up the system is a horrible and confusing experience. The team assigned to assist with setup often lacks sufficient knowledge about how the system works, making the process even more frustrating. Unfortunately, the system lacks essential pre-formatted tools, reports, workflows, and other necessary elements for operating a standard medical practice. Its non-intuitive workflows make it difficult to use, and there's no easy-to-access daily dashboard for activity and payments.

Pros

While AthenaOne was praised by colleagues in primary medical practice it wasn't a good fit for our practice where we don't handle insurance billing or eprescriptions.

Cons

AthenaOne is a comprehensive system tailored for practices that engage in insurance billing claims management and eprescribing. Unfortunately our practice doesn't utilize these features and requires a more streamlined system for optimal operations.

Pros

The font size made me laugh and I genuinely cannot think of any positives

Cons

Practically everything about it was annoying. The training was horrendous or you can say there was no training provided at all.

Pros

The customer service is great and managing the billing is a hassle free task now.

Cons

We have no complaints about Athena as they have provided us with good service.

Pros

The doctor appreciates the charting aspect while the patient portal receives an okay rating.

Cons

Billing claims reporting schedule templating customer service MIPQuality Measures are strengths.

Pros

My patient record sections are very tidy and I can click on common symptoms which saves me from typing. I also like the little photos next to each patient's name because they help me locate records more quickly and with less hassle. There is also a sign-in page listing all providers so I can easily see who reviewed the chart and who helped document the patient's care which keeps things organized.

Cons

I notice lag when I scroll through the various pages of a chart which can be frustrating. Communicating with the provider after I finish charting is not easy either and I often cannot tell whether the clinician has seen or signed off on the note. As per me a simple fix would be a clickable or written alert between the scribe and provider so we both know when a chart is done.

Pros

I like the purple interface and overall it's fairly easy to use. I am a big fan of Athena Text. And scheduling feels like the simplest feature in the whole program. Tagging and organizing documents is also easy enough. Plus I love that verifying most insurance plans does not take very long in most cases.

Cons

For me the worst part is handling prescriptions. As I cannot close them and the only choice seems to be to deny prescriptions which has been a real nightmare. I also find replying to patient cases unnecessarily difficult.

Pros

I like the interfaces purple color and generally, the system is user-friendly. Athena text is a standout feature and scheduling within the program is quite easy. Additionally, labeling and organizing documents are relatively simple tasks. I also like the swift verification process for most insurances.

Cons

Unfortunately, Athena has a tendency to overcomplicate things unnecessarily. The prescription management is particularly frustrating as it doesnt allow for easy closure of prescriptions; instead, the only option is to deny them, causing headaches. Additionally, responding to patient cases is needlessly complicated.

Pros

I love how AthenaOne offers an all in one solution with a variety of tools and services for providers to excellently manage their practice and deliver high-quality care. The user-friendly medical record is thorough and payment processes are simplified. AthenaOne seamlessly integrates with a clinical network, providing access to extra resources. Furthermore, the patient engagement feature fosters stronger relationships and improves overall care.

Cons

While AthenaOne can be a bit costly to buy and implement, and may demand more training to take full advantage of its features, it ultimately offers long-term benefits that make the expense and time worth it.

Pros

AthenaHealth is the product I love the most as it's fantastic and easily accessible from home or anywhere to review records check test results and engage with your doctor.

Cons

The only downside is the lack of afterhours service for assistance. Other than that it's really good and I love it!

Pros

I find it more convenient to directly message my doctor rather than going through their support staff for communication.

Cons

In my opinion, the website appears unattractive and its difficult to find what I need. Furthermore, some of the features are currently disabled.