athenaOne Reviews

Pros

AthenaOne is the simplest and best way to access all the demographic, clinical, scheduling and billing data regardless of your role. It is an ideal platform for creating and helps increase efficiency, minimize human work and minimize human error.

Cons

The only thing I do not like is that I have not yet figured out how to use all of the capabilities to their full potential. I feel like there is still some room for more improvement.

Pros

athenaOne EHR Mobile App helped us improve documentation by providing charts that are easy to read. We can also improve workflows and streamline communication.

Cons

There are no options for entering lab values into the charts and it gets frustrating.

Pros

It is simple to use and it streamlines the clinical as well as administrative tasks.

Cons

I had to face many issues with adding comments because of the word limit.

Pros

It is easy to use if you actually get what you paid for.

Cons

Did not receive the package as per agreement. I called to lodge a complaint but could not connect to any one in the company whatsoever. Horrible experience.

Pros

As of now, none of my patients have complained about the billing process I use. It is fast and accurate and gives multiple choices to my patients to access their bills however they want.

Cons

There is nothing bad to say but it could improve by providing patients to go back to their previous bills without the help of admin. Even admin process is not an issue though.

Pros

I like the internal chat feature of the athenaOne EHR Mobile App.

Cons

It does not cater to naturopathic medicine.

Pros

Documentation is very easy. I use Athenatext the most, it makes communicating throughout my practice efficient.

Cons

Inbox and messaging features are somewhat confusing. If you are not careful, messages can be delivered to wrong recipients.

Pros

Shortcuts for templates and text are probably the best highlight of this software. The shortcuts are also shareable so multiple people can receive the same templates.

Cons

Software layout needs work. The amount of clicks required to access any part of a patients chart is frustrating. Page load times is also an issue.

Pros

It is user friendly and all the medical records are now in one place. You can manage inventory and reorder medicines too.

Cons

The updates should come more often.

Pros

You can enter information and also access patient records even for patients of other physicians.

Cons

Customer service is not the best. They never give a straight answer to our questions.

Pros

The ease of getting to electronic orders sent by doctors to perform exams. Electronic documentation is the way to go.

Cons

The program can be exceptionally moderate once in a while. It requires time to shut out of the computer program completely.

Pros

A wonderful program overall. It is really easy to use and learn. It has a modern appearance and different colors.

Cons

Not the perfect customer support. Could never get proper assistance from them.

Pros

The system is really easy to use and training modules are made in an amazing way.

Cons

The provider schedule view can be made better to view and print stuff otherwise its a great software to use.

Pros

It is easy to document patient visits.

Cons

It was a little hard to learn to use.

Pros

The new update has made things so much better.

Cons

I do not like how difficult it can be to run reports.

Pros

It is easy to use.

Cons

Setting it up was a painful process.

Pros

It is easily customizable.

Cons

Should have more staff members at their HQ.

Pros

Nothing good about it.

Cons

It is over complicated.

Pros

I like that billing is outsourced.

Cons

The team for the software is very bad at communication.

Pros

This is the only EHR I have used so I like it since it is simple.

Cons

you cannot complete full psychological related treatments on the EHR.