athenaOne Reviews

“Efficient data management

Pros

I find the compact, real-time medication history feature helps me keep accurate records of patient data.

Cons

So far, all the key features work properly for accessing the records I need.

“Simple to use

Pros

I can use the AthenaOne patient portal to schedule appointments, sign forms, pay bills, and view my appointment history. I also get reminders through phone calls, text messages, or emails.

Cons

Sometimes, I find the on-screen formatting difficult to understand.

“Quick access to patient information

Pros

I like that AthenaOne is easy to learn, and once I get the hang of navigating the different sections, I can easily access all the information about our patients.

Cons

AthenaOne offers a lot of different fields and functions. Learning all of them and figuring out how they can benefit my practice feels like it could be a full-time job.

“Real-time support

Pros

AthenaOne regularly updates to stay current with the ongoing changes in healthcare. Training materials are provided at each step, which makes it easy to learn. The best feature, in my opinion, is the live chat function, which offers real-time assistance and troubleshooting.

Cons

It takes some time to get used to the process of working claims on the back end.

“Good software

Pros

I like the system's ease of use and the learning modules.

Cons

I dislike that my manager has to call to update the system with any new forms.

“Smooth integration

Pros

I find the system reliable, easy to integrate, simple to use, and the customer service is excellent.

Cons

I do not have any cons yet; it has excellent customer service.

“Highly recommendable!

Pros

Its user-friendly design and strong HIPAA compliance make it easy for me to recommend.

Cons

Nothing! This software is great to use.

“Excellent functionalities

Pros

The functionality is solid; it's easy to use, making tasks more simple. Its features and services help me deliver high-quality care to patients by streamlining workflows and making them more efficient and optimized.

Cons

Sometimes the scheduling feature acts up, but overall it is reliable.

“Navigation could be improved

Pros

The billing is fairly easy to handle and train others on. The navigation works well, but I think it could be improved with some shortcuts to make things faster.

Cons

I pay for both the program and for Athena employees to handle my claims, but unfortunately, they lack the skills and knowledge needed to manage the accounts receivable effectively.

“Scaling issues

Pros

Billing, reporting, and overall functionality are easy to manage and use, making my tasks much smoother. On top of that, the customer service is really helpful, which makes everything even more efficient.

Cons

The company's growth and capacity may be limited as it expands.

“Broken UI

Pros

The legacy system is the only part I consistently like and use. It's alright, but they're phasing it out instead of fixing the issues we've pointed out.

Cons

Where do I even begin? The community feature for connecting with other users only seems useful when Athena actually cares about your input, but if you're not praising them, they ignore your comments and concerns. They merge or delete complaints about their new UI and refuse to gather feedback before rolling out a system that doesn't work properly. The new system isn't even easy to use! Instead of accepting criticism, they block you from commenting. When I reach out for help, I just get a scripted response that doesn't answer my questions, and I’m told to send my complaints to their development team, who then sends me another script. A lot of my concerns remain unresolved in the name of "modernity," and their 'help' section offers almost no real answers, just links to pointless videos and threads. It's honestly embarrassing. I'd be much better off with a company that listens to user feedback before releasing a broken UI and actually takes the time to address my concerns.

“Frustrating user experience

Pros

The actual EMR is well-designed and one of the best on the market. The workflows and order sets make using the EMR very simple.

Cons

We liked the Athena EMR but did not like the Athena One package, the related onboarding process, or the corporate policies of Athena. We were told the onboarding process would take three months, during which we had unhelpful weekly meetings with Athena reps. My staff and I completed the required but excessive onboarding tasks outside these meetings. However, after five months, the Athena One build was still incomplete due to Athena staff's lack of progress. Communications about their delays were met with corporate gaslighting and deflecting. This is a solo provider practice with one to two insurance panels. There is no logical reason the EMR shouldn't have been ready for use after five months. I have used Athena in other settings, and they seem to do a poor job submitting claims. Most practices lose money if they rely on Athena One to submit claims.

“Billing errors

Pros

I really appreciate the convenience of having everything I need right inside the patient chart. It saves me time and helps keep everything organized in one place.

Cons

I know this is an option, but we have not opted to use it as an add-on, and we have to redo medical billing work that Athena One's team has done incorrectly according to our state governance.

“Athena saves time with streamlined operations

Pros

Athena saves me so much time in the day-to-day operations of patient care and office management. Many features are set up to save time for providers, making tasks just a few clicks away! Tasks like prescribing, referrals, encounter plans and faxing directly from the EHR. Plus, much of the patient check-in, appointment reminders, result notifications and scheduling is automated, which helps as I run a one-provider practice without staff.

Cons

I wish there were more areas of customization to allow for unique practice setups since my practice is boutique. There are many customization options, but some patient-facing messaging is hard-coded, and I would like to see more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities.

“Athena billing problems

Pros

At first, I thought it was easier to use because I could see it had a lot of potential.

Cons

I've run into several issues with billing claims, and I've noticed that Athena users often write off claims without letting me rework them, which ends up costing my organization money.

“All-in-one solution

Pros

It's an all-in-one solution for EMR, e-prescribing, and other applications, making it really convenient to manage everything in one place.

Cons

It takes a bit of time to implement some changes.

“Server overload

Pros

We can use it outside of our offices since it is web-based.

Cons

If there are too many people on the server it can get slow which hinders our workflow productivity.

“Why I rely on AthenaOne?

Pros

I've been using athenaOne EHR for years, and I really appreciate that it's a complete package that covers everything I need.

Cons

If the support staff can be a bit more responsive, that will be the icing on the cake.

“Complex for new users

Pros

I am fairly new to EMRs but picked this one up in no time because of what it offers.

Cons

If I'm not a super user of the EMR, I run into a lot of issues with the software.

“High quality, low cost

Pros

I have had a completely positive experience with athenaOne EHR Mobile App software. The reports help us summarize the diagnosis and notes allow nurses and other medical staff to add timely updates and increase workflow productivity.

Cons

It is very confusing if I don't opt for the training and fully understand the process as a whole.

“AthenaOne: The class leader

Pros

AthenaOne is the simplest and best way to access all the demographic, clinical, scheduling and billing data regardless of your role. It is an ideal platform for creating and helps increase efficiency, minimize human work and minimize human error.

Cons

The only thing I do not like is that I have not yet figured out how to use all of the capabilities to their full potential. I feel like there is still some room for more improvement.

“Good for clinics

Pros

athenaOne EHR Mobile App helped us improve documentation by providing charts that are easy to read. We can also improve workflows and streamline communication.

Cons

There are no options for entering lab values into the charts and it gets frustrating.

“Would recommend

Pros

It is simple to use and it streamlines the clinical as well as administrative tasks.

Cons

I had to face many issues with adding comments because of the word limit.

“EMR with potential but with the worst customer service possible

Pros

It is easy to use if you actually get what you paid for.

Cons

Did not receive the package as per agreement. I called to lodge a complaint but could not connect to any one in the company whatsoever. Horrible experience.

“Easy to use

Pros

As of now, none of my patients have complained about the billing process I use. It is fast and accurate and gives multiple choices to my patients to access their bills however they want.

Cons

There is nothing bad to say but it could improve by providing patients to go back to their previous bills without the help of admin. Even admin process is not an issue though.

“It is a good option

Pros

I like the internal chat feature of the athenaOne EHR Mobile App.

Cons

It does not cater to naturopathic medicine.

“Physician reviewer

Pros

Documentation is very easy. I use Athenatext the most, it makes communicating throughout my practice efficient.

Cons

Inbox and messaging features are somewhat confusing. If you are not careful, messages can be delivered to wrong recipients.

“Some good features, but bad layout

Pros

Shortcuts for templates and text are probably the best highlight of this software. The shortcuts are also shareable so multiple people can receive the same templates.

Cons

Software layout needs work. The amount of clicks required to access any part of a patients chart is frustrating. Page load times is also an issue.

“Overall easy to use

Pros

It is user friendly and all the medical records are now in one place. You can manage inventory and reorder medicines too.

Cons

The updates should come more often.

“Pretty decent

Pros

You can enter information and also access patient records even for patients of other physicians.

Cons

Customer service is not the best. They never give a straight answer to our questions.

“Electronic Arrange Ease

Pros

The ease of getting to electronic orders sent by doctors to perform exams. Electronic documentation is the way to go.

Cons

The program can be exceptionally moderate once in a while. It requires time to shut out of the computer program completely.

“EHR

Pros

A wonderful program overall. It is really easy to use and learn. It has a modern appearance and different colors.

Cons

Not the perfect customer support. Could never get proper assistance from them.

“Athena review

Pros

The system is really easy to use and training modules are made in an amazing way.

Cons

The provider schedule view can be made better to view and print stuff otherwise its a great software to use.

“Decent

Pros

It is easy to document patient visits.

Cons

It was a little hard to learn to use.

“I like the update

Pros

The new update has made things so much better.

Cons

I do not like how difficult it can be to run reports.

“Mixed basket

Pros

It is easy to use.

Cons

Setting it up was a painful process.

“Not bad.

Pros

It is easily customizable.

Cons

Should have more staff members at their HQ.

“Dont get it!!!

Pros

Nothing good about it.

Cons

It is over complicated.

“Athena vs Others

Pros

I like that billing is outsourced.

Cons

The team for the software is very bad at communication.

“Nothing to compare it to

Pros

This is the only EHR I have used so I like it since it is simple.

Cons

you cannot complete full psychological related treatments on the EHR.

“Bad

Pros

My doctor uses it.

Cons

It has a terrible website for patients.

“I like it

Pros

It is so easy to use and has a lot of useful functions.

Cons

Sometimes appointments are under another providers name completely.

“It is pretty nice

Pros

The company responds to issues very quickly.

Cons

The software is not tailor-made for me.

“Meets standards

Pros

The design is very modern.

Cons

It has a lot of issues with functionality.

“Runs in the other direction

Pros

I have nothing good to say

Cons

It is very bad because no portal for patients and it also is very bad with claim filing.

“It isnt bad

Pros

It has made collection claims so easy.

Cons

Collector and Communicator insurance card copy is not communicated to one another.

“I dont mind it

Pros

Reduced my cost for extra employees.

Cons

It is expensive.

“Cheap option

Pros

Okay, it isnt cheap but it is cheaper than most.

Cons

It crashes several times a day.

“Easy to use

Pros

Like I said it is easy to use.

Cons

you have to update it constantly.

“Athena

Pros

It is easy to use and the templates are nice.

Cons

It is expensive and bad tech support from what I hear.