softwareathenaOne EHR Mobile App Reviews
64 Reviews
Overall Rating
3.4
64 Reviews
Rating Distribution
5
(5)
4
(34)
3
(15)
2
(4)
1
(6)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.4
64 Reviews
Rating Distribution
5
(5)
4
(34)
3
(15)
2
(4)
1
(6)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Not a bad deal
Not a bad deal
Pros
We can use it outside of our offices since it is web-based.
Cons
If there are too many people on the server it can get slow which hinders our workflow productivity.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Drew
florida hospital, 10,000+ employees employees
Feb 06, 2023
Loved it since 2003
Loved it since 2003
Pros
I have had athenaOne EHR for years and love that it is a total package.
Cons
If the support staff can be a bit more responsive, thatll be the icing on the cake.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Peter
peter e masucci md pc, 2-10 employees employees
Nov 23, 2022
Easy to use
Easy to use
Pros
I am fairly new to EMRs but picked this one up in no time because of what it offers.
Cons
If you are not a super user of the EMR you will have a lot of issues with the software.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Christian
Reflections OB/GYN, 2-10 employees employees
Oct 20, 2022
Great quality for the price
Great quality for the price
Pros
I have had a completely positive experience with athenaOne EHR Mobile App software. The reports help us summarize the diagnosis and notes allow nurses and other medical staff to add timely updates and increase workflow productivity.
Cons
It is very confusing if you do not opt for the training and understand the process as a whole.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Amanda
Henry Community Health, 1000+ employees
Sep 10, 2022
AthenaOne: The class leader
AthenaOne: The class leader
Pros
AthenaOne is the simplest and best way to access all the demographic, clinical, scheduling, and billing data regardless of your role. It is an ideal platform for creating and helps increase efficiency, minimize human work, and minimize human error.
Cons
The only thing I dont like is that I havent yet figured out how to use all of the capabilities to their full potential. I feel like there is still some room for more improvement.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Ann H.
Hospital and health care, 1–10 employees employees
Aug 19, 2022
Good for clinics
Good for clinics
Pros
athenaOne EHR Mobile App helped us improve documentation by providing charts that are easy to read. We can also improve workflows and streamline communication.
Cons
There are no options for entering lab values into the charts and it gets frustrating.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Wesley
Virginia Womens Center, 100-499 employees
Jun 15, 2022
Would recommend
Would recommend
Pros
It is simple to use and it streamlines the clinical as well as administrative tasks.
Cons
I had to face many issues with adding comments because of the word limit.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Hayden
Therapeutic Associates, 51-200 employees employees
Jun 14, 2022
EMR with potential but with the worst customer service possible
EMR with potential but with the worst customer service possible
Pros
It is easy to use if you actually get what you paid for.
Cons
Did not receive the package as per agreement. I called to lodge a complaint but could not connect to any one in the company whatsoever. Horrible experience.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
7
Matt
Hospital & Health Care, 2-9 employees
May 24, 2022
Easy to use
Easy to use
Pros
As of now, none of my patients have complained about the billing process I use. It is fast and accurate and gives multiple choices to my patients to access their bills however they want.
Cons
There is nothing bad to say but it could improve by providing patients to go back to their previous bills without the help of admin. Even admin process is not an issue though.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Karissa Faye
Health, Wellness and Fitness, 1000+ employees
May 18, 2022
It is a good option
It is a good option
Pros
I like the internal chat feature of the athenaOne EHR Mobile App.
Cons
It does not cater to naturopathic medicine.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Sarah
North Florida Naturopathic, 2-10 employees employees
May 03, 2022
Very easy to pick up and get going
Very easy to pick up and get going
Pros
The system is made to guide you through the setup process. User interface is easy to understand.
Cons
Some ad on softwares like label printer stops working randomly. It gets fixed on its own though.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jarred
Hospital & Health Care, 10-49 employees
Apr 17, 2022
Physician reviewer
Physician reviewer
Pros
Documentation is very easy. I use Athenatext the most, it makes communicating throughout my practice efficient.
Cons
Inbox and messaging features are somewhat confusing. If you are not careful, messages can be delivered to wrong recipients.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Titus
Medical Practice, 10-49 employees
Apr 15, 2022
Some good features, but bad layout
Some good features, but bad layout
Pros
Shortcuts for templates and text are probably the best highlight of this software. The shortcuts are also shareable so multiple people can receive the same templates.
Cons
Software layout needs work. The amount of clicks required to access any part of a patients chart is frustrating. Page load times is also an issue.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Teegan
Hospital & Health Care, 100-499 employees
Apr 08, 2022
Overall easy to use
Overall easy to use
Pros
It is user friendly and all the medical records are now in one place. You can manage inventory and reorder medicines too.
Cons
The updates should come more often.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Mike
NUA Corp., 10-49 employees
Apr 14, 2021
Pretty decent
Pretty decent
Pros
You can enter information and also access patient records even for patients of other physicians.
Cons
Customer service is not the best. They never give a straight answer to our questions.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Annie
Bayer Hospital, 500-999 employees
Apr 01, 2021
Electronic Arrange Ease
Electronic Arrange Ease
Pros
The ease of getting to electronic orders sent by doctors to perform exams. Electronic documentation is the way to go.
Cons
The program can be exceptionally moderate once in a while. It requires time to shut out of the computer program completely.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Ashley
Hospital and Health Care, 500-999 employees
Mar 05, 2021
EHR
EHR
Pros
A wonderful program overall. It is really easy to use and learn. It has a modern appearance and different colors.
Cons
Not the perfect customer support. Could never get proper assistance from them.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Colleen
Medical Practice, 100-499 employees
Mar 02, 2021
Athena review
Athena review
Pros
The system is really easy to use and training modules are made in an amazing way.
Cons
The provider schedule view can be made better to view and print stuff otherwise its a great software to use.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Smita
Health, Wellness and Fitness, 100-499 employees
Feb 26, 2021
Decent
Decent
Pros
It is easy to document patient visits.
Cons
It was a little hard to learn to use.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Amanda
Henry Community health, 5,001-10,000 employees employees
Sep 24, 2020
I like the update
I like the update
Pros
The new update has made things so much better.
Cons
I dont like how difficult it can be to run reports.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Brianna
Integrity Rehab Group, 501-1,000 employees employees
Sep 23, 2020
Mixed basket
Mixed basket
Pros
It is easy to use.
Cons
Setting it up was a painful process.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Nicole
The Gynecology Institute, 2-10 employees employees
Sep 17, 2020
Not bad.
Not bad.
Pros
It is easily customizable.
Cons
Should have more staff members at their HQ.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Billie Jo
Access Health Louisiana, 201-500 employees employees
Aug 19, 2020
Dont get it!!!
Dont get it!!!
Pros
Nothing good about it.
Cons
It is over complicated.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
5
Suzanna
Panira, 2-10 employees employees
Aug 13, 2020
Athena vs Others
Athena vs Others
Pros
I like that billing is outsourced.
Cons
The team for the software is very bad at communication.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Biance
99 MGMT, 51-200 employees employees
Aug 12, 2020
Very bad
Very bad
Pros
Some sections were well organized.
Cons
everything will glitch sooner or later!!
Ease of use
6
Value for money
4
Customer Support
4
Functionality
4
Cameron
Private (previously hospital-employed), 2-10 employees employees
Aug 12, 2020
Nothing to compare it to
Nothing to compare it to
Pros
This is the only EHR I have used so I like it since it is simple.
Cons
you cannot complete full psychological related treatments on the EHR.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Megan
UTMC, 5,001-10,000 employees employees
Jul 30, 2020
Bad
Bad
Pros
My doctor uses it.
Cons
It has a terrible website for patients.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Robert
Civic and Social Organization, 1 employee employees
Jul 16, 2020
I like it
I like it
Pros
It is so easy to use and has a lot of useful functions.
Cons
Sometimes appointments are under another providers name completely.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Jill
The Healthy Woman, 11-50 employees employees
Jul 15, 2020
It is pretty nice
It is pretty nice
Pros
The company responds to issues very quickly.
Cons
The software is not tailor-made for me.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
6
Stephen
Pediatric Associates of Greater Salem, 51-200 employees employees
Jul 14, 2020
Meets standards
Meets standards
Pros
The design is very modern.
Cons
It has a lot of issues with functionality.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Barry
RestorixHealth, 2-10 employees employees
Jul 14, 2020
It adapts well
It adapts well
Pros
It handles changes to your practice well.
Cons
It is time-consuming to use.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joel
Medical Practice, 2-10 employees employees
Jul 02, 2020
Runs in the other direction
Runs in the other direction
Pros
I have nothing good to say
Cons
It is very bad because no portal for patients and it also is very bad with claim filing.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
4
Beth
Ridge Foot and Ankle Associates, 11-50 employees employees
Jul 01, 2020
It isnt bad
It isnt bad
Pros
It has made collection claims so easy.
Cons
Collector and Communicator insurance card copy is not communicated to one another.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Colleen
BoulderCentre for Orthopedics, 51-200 employees employees
Jun 26, 2020
I dont mind it
I dont mind it
Pros
Reduced my cost for extra employees.
Cons
It is expensive.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Richard
Richard A. Stanley, DPM, 2-10 employees employees
Jun 24, 2020
Cheap option
Cheap option
Pros
Okay, it isnt cheap but it is cheaper than most.
Cons
It crashes several times a day.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Alexander
CATG, 51-200 employees employees
Jun 17, 2020
Easy to use
Easy to use
Pros
Like I said it is easy to use.
Cons
you have to update it constantly.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Kathy
Kathy Alvarez MD. LLC - Partners in Wellness, 2-10 employees employees
May 14, 2020
Athena
Athena
Pros
It is easy to use and the templates are nice.
Cons
It is expensive and bad tech support from what I hear.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Kelly
Memorial Hospital, 51-200 employees employees
Apr 09, 2020
Love it so far
Love it so far
Pros
It is so easy to use.
Cons
None so far.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Ayesha
DOCTORS UNITED INC, 51-200 employees employees
Jan 30, 2020
Satisfied
Satisfied
Pros
It helps make sense of raw data.
Cons
Some features are confusing.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Diego
Borinquen health care center, 201-500 employees employees
Jan 23, 2020
Very User Friendly
Very User Friendly
Pros
It makes the check-in and check-out procedure simpler.
Cons
I dont like the glitch during scheduling.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Samantha
CMA, 11-50 employees employees
Nov 20, 2019
Not bad i must say
Not bad i must say
Pros
It makes things much faster.
Cons
I dont like that the coding does not automatically duplicate when everything else does.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Cate
AllianceHealth Oklahoma, 501-1,000 employees employees
Nov 18, 2019
I have been using it for a while
I have been using it for a while
Pros
I have been using it for years now and enjoy the flexibility it offers me.
Cons
Sometimes community made suggestions are ignored.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Keith
The Medical Center at Ocean Reef, Inc, 11-50 employees employees
Oct 24, 2019
Nothing good to say
Nothing good to say
Pros
If you have issues they do not help.
Cons
The vendor is completely useless.
Ease of use
4
Value for money
2
Customer Support
4
Functionality
4
N Lynn
Healthcare, 11-50 employees employees
Oct 22, 2019
I would recommend it
I would recommend it
Pros
I like that I can customize my templates and orders.
Cons
my internet isnt great so since it is a cloud-based software I have issues at times.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Kimberly
Main Street Pediatrics, 2-10 employees employees
Sep 19, 2019
Customer service is bad
Customer service is bad
Pros
It updates on its own.
Cons
Customer service is incredibly bad and takes forever.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Stephanie
Hospital & Health Care, 2-10 employees employees
Sep 19, 2019
Balanced
Balanced
Pros
It is easy to use.
Cons
I dont like that you cannot search for help topics.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Tracy
Pain Management, 2-10 employees employees
Sep 18, 2019
It is pretty great
It is pretty great
Pros
I like the photo capture feature very innovative.
Cons
I wish it would show problems at the end of the encounter with the relevant ICD code.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Janice
Nswhgyne, 2-10 employees employees
Sep 11, 2019
We love it
We love it
Pros
The customer support is great.
Cons
We liked it always.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Heather
David Fivenson, MD, Dermatology, PLLC, 2-10 employees employees
Sep 03, 2019
Athena issues
Athena issues
Pros
It is a user-friendly software.
Cons
I have noticed patient safety issues with the pharmacy-related functions!
Ease of use
6
Value for money
4
Customer Support
4
Functionality
4
Kristi
Big Horn Hospital Association, 51-200 employees employees
Aug 21, 2019
Just a review
Just a review
Pros
It helped us with our scheduling and billing.
Cons
I wish we could open several windows simultaneously.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Neil
South Nassau Medical Group, 51-200 employees employees
Aug 20, 2019
Filters
Not a bad deal
Not a bad deal
Pros
We can use it outside of our offices since it is web-based.
Cons
If there are too many people on the server it can get slow which hinders our workflow productivity.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Drew
florida hospital, 10,000+ employees employees
Feb 06, 2023
Loved it since 2003
Loved it since 2003
Pros
I have had athenaOne EHR for years and love that it is a total package.
Cons
If the support staff can be a bit more responsive, thatll be the icing on the cake.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Peter
peter e masucci md pc, 2-10 employees employees
Nov 23, 2022
Easy to use
Easy to use
Pros
I am fairly new to EMRs but picked this one up in no time because of what it offers.
Cons
If you are not a super user of the EMR you will have a lot of issues with the software.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Christian
Reflections OB/GYN, 2-10 employees employees
Oct 20, 2022
Great quality for the price
Great quality for the price
Pros
I have had a completely positive experience with athenaOne EHR Mobile App software. The reports help us summarize the diagnosis and notes allow nurses and other medical staff to add timely updates and increase workflow productivity.
Cons
It is very confusing if you do not opt for the training and understand the process as a whole.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Amanda
Henry Community Health, 1000+ employees
Sep 10, 2022
AthenaOne: The class leader
AthenaOne: The class leader
Pros
AthenaOne is the simplest and best way to access all the demographic, clinical, scheduling, and billing data regardless of your role. It is an ideal platform for creating and helps increase efficiency, minimize human work, and minimize human error.
Cons
The only thing I dont like is that I havent yet figured out how to use all of the capabilities to their full potential. I feel like there is still some room for more improvement.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Ann H.
Hospital and health care, 1–10 employees employees
Aug 19, 2022
Good for clinics
Good for clinics
Pros
athenaOne EHR Mobile App helped us improve documentation by providing charts that are easy to read. We can also improve workflows and streamline communication.
Cons
There are no options for entering lab values into the charts and it gets frustrating.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Wesley
Virginia Womens Center, 100-499 employees
Jun 15, 2022
Would recommend
Would recommend
Pros
It is simple to use and it streamlines the clinical as well as administrative tasks.
Cons
I had to face many issues with adding comments because of the word limit.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Hayden
Therapeutic Associates, 51-200 employees employees
Jun 14, 2022
EMR with potential but with the worst customer service possible
EMR with potential but with the worst customer service possible
Pros
It is easy to use if you actually get what you paid for.
Cons
Did not receive the package as per agreement. I called to lodge a complaint but could not connect to any one in the company whatsoever. Horrible experience.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
7
Matt
Hospital & Health Care, 2-9 employees
May 24, 2022
Easy to use
Easy to use
Pros
As of now, none of my patients have complained about the billing process I use. It is fast and accurate and gives multiple choices to my patients to access their bills however they want.
Cons
There is nothing bad to say but it could improve by providing patients to go back to their previous bills without the help of admin. Even admin process is not an issue though.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Karissa Faye
Health, Wellness and Fitness, 1000+ employees
May 18, 2022
It is a good option
It is a good option
Pros
I like the internal chat feature of the athenaOne EHR Mobile App.
Cons
It does not cater to naturopathic medicine.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Sarah
North Florida Naturopathic, 2-10 employees employees
May 03, 2022
Very easy to pick up and get going
Very easy to pick up and get going
Pros
The system is made to guide you through the setup process. User interface is easy to understand.
Cons
Some ad on softwares like label printer stops working randomly. It gets fixed on its own though.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jarred
Hospital & Health Care, 10-49 employees
Apr 17, 2022
Physician reviewer
Physician reviewer
Pros
Documentation is very easy. I use Athenatext the most, it makes communicating throughout my practice efficient.
Cons
Inbox and messaging features are somewhat confusing. If you are not careful, messages can be delivered to wrong recipients.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Titus
Medical Practice, 10-49 employees
Apr 15, 2022
Some good features, but bad layout
Some good features, but bad layout
Pros
Shortcuts for templates and text are probably the best highlight of this software. The shortcuts are also shareable so multiple people can receive the same templates.
Cons
Software layout needs work. The amount of clicks required to access any part of a patients chart is frustrating. Page load times is also an issue.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Teegan
Hospital & Health Care, 100-499 employees
Apr 08, 2022
Overall easy to use
Overall easy to use
Pros
It is user friendly and all the medical records are now in one place. You can manage inventory and reorder medicines too.
Cons
The updates should come more often.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Mike
NUA Corp., 10-49 employees
Apr 14, 2021
Pretty decent
Pretty decent
Pros
You can enter information and also access patient records even for patients of other physicians.
Cons
Customer service is not the best. They never give a straight answer to our questions.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Annie
Bayer Hospital, 500-999 employees
Apr 01, 2021
Electronic Arrange Ease
Electronic Arrange Ease
Pros
The ease of getting to electronic orders sent by doctors to perform exams. Electronic documentation is the way to go.
Cons
The program can be exceptionally moderate once in a while. It requires time to shut out of the computer program completely.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Ashley
Hospital and Health Care, 500-999 employees
Mar 05, 2021
EHR
EHR
Pros
A wonderful program overall. It is really easy to use and learn. It has a modern appearance and different colors.
Cons
Not the perfect customer support. Could never get proper assistance from them.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Colleen
Medical Practice, 100-499 employees
Mar 02, 2021
Athena review
Athena review
Pros
The system is really easy to use and training modules are made in an amazing way.
Cons
The provider schedule view can be made better to view and print stuff otherwise its a great software to use.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Smita
Health, Wellness and Fitness, 100-499 employees
Feb 26, 2021
Decent
Decent
Pros
It is easy to document patient visits.
Cons
It was a little hard to learn to use.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Amanda
Henry Community health, 5,001-10,000 employees employees
Sep 24, 2020
I like the update
I like the update
Pros
The new update has made things so much better.
Cons
I dont like how difficult it can be to run reports.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Brianna
Integrity Rehab Group, 501-1,000 employees employees
Sep 23, 2020
Mixed basket
Mixed basket
Pros
It is easy to use.
Cons
Setting it up was a painful process.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Nicole
The Gynecology Institute, 2-10 employees employees
Sep 17, 2020
Not bad.
Not bad.
Pros
It is easily customizable.
Cons
Should have more staff members at their HQ.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Billie Jo
Access Health Louisiana, 201-500 employees employees
Aug 19, 2020
Dont get it!!!
Dont get it!!!
Pros
Nothing good about it.
Cons
It is over complicated.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
5
Suzanna
Panira, 2-10 employees employees
Aug 13, 2020
Athena vs Others
Athena vs Others
Pros
I like that billing is outsourced.
Cons
The team for the software is very bad at communication.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Biance
99 MGMT, 51-200 employees employees
Aug 12, 2020
Very bad
Very bad
Pros
Some sections were well organized.
Cons
everything will glitch sooner or later!!
Ease of use
6
Value for money
4
Customer Support
4
Functionality
4
Cameron
Private (previously hospital-employed), 2-10 employees employees
Aug 12, 2020
Nothing to compare it to
Nothing to compare it to
Pros
This is the only EHR I have used so I like it since it is simple.
Cons
you cannot complete full psychological related treatments on the EHR.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Megan
UTMC, 5,001-10,000 employees employees
Jul 30, 2020
Bad
Bad
Pros
My doctor uses it.
Cons
It has a terrible website for patients.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Robert
Civic and Social Organization, 1 employee employees
Jul 16, 2020
I like it
I like it
Pros
It is so easy to use and has a lot of useful functions.
Cons
Sometimes appointments are under another providers name completely.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Jill
The Healthy Woman, 11-50 employees employees
Jul 15, 2020
It is pretty nice
It is pretty nice
Pros
The company responds to issues very quickly.
Cons
The software is not tailor-made for me.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
6
Stephen
Pediatric Associates of Greater Salem, 51-200 employees employees
Jul 14, 2020
Meets standards
Meets standards
Pros
The design is very modern.
Cons
It has a lot of issues with functionality.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Barry
RestorixHealth, 2-10 employees employees
Jul 14, 2020
It adapts well
It adapts well
Pros
It handles changes to your practice well.
Cons
It is time-consuming to use.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joel
Medical Practice, 2-10 employees employees
Jul 02, 2020
Runs in the other direction
Runs in the other direction
Pros
I have nothing good to say
Cons
It is very bad because no portal for patients and it also is very bad with claim filing.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
4
Beth
Ridge Foot and Ankle Associates, 11-50 employees employees
Jul 01, 2020
It isnt bad
It isnt bad
Pros
It has made collection claims so easy.
Cons
Collector and Communicator insurance card copy is not communicated to one another.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Colleen
BoulderCentre for Orthopedics, 51-200 employees employees
Jun 26, 2020
I dont mind it
I dont mind it
Pros
Reduced my cost for extra employees.
Cons
It is expensive.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Richard
Richard A. Stanley, DPM, 2-10 employees employees
Jun 24, 2020
Cheap option
Cheap option
Pros
Okay, it isnt cheap but it is cheaper than most.
Cons
It crashes several times a day.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Alexander
CATG, 51-200 employees employees
Jun 17, 2020
Easy to use
Easy to use
Pros
Like I said it is easy to use.
Cons
you have to update it constantly.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Kathy
Kathy Alvarez MD. LLC - Partners in Wellness, 2-10 employees employees
May 14, 2020
Athena
Athena
Pros
It is easy to use and the templates are nice.
Cons
It is expensive and bad tech support from what I hear.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Kelly
Memorial Hospital, 51-200 employees employees
Apr 09, 2020
Love it so far
Love it so far
Pros
It is so easy to use.
Cons
None so far.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Ayesha
DOCTORS UNITED INC, 51-200 employees employees
Jan 30, 2020
Satisfied
Satisfied
Pros
It helps make sense of raw data.
Cons
Some features are confusing.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Diego
Borinquen health care center, 201-500 employees employees
Jan 23, 2020
Very User Friendly
Very User Friendly
Pros
It makes the check-in and check-out procedure simpler.
Cons
I dont like the glitch during scheduling.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Samantha
CMA, 11-50 employees employees
Nov 20, 2019
Not bad i must say
Not bad i must say
Pros
It makes things much faster.
Cons
I dont like that the coding does not automatically duplicate when everything else does.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Cate
AllianceHealth Oklahoma, 501-1,000 employees employees
Nov 18, 2019
I have been using it for a while
I have been using it for a while
Pros
I have been using it for years now and enjoy the flexibility it offers me.
Cons
Sometimes community made suggestions are ignored.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Keith
The Medical Center at Ocean Reef, Inc, 11-50 employees employees
Oct 24, 2019
Nothing good to say
Nothing good to say
Pros
If you have issues they do not help.
Cons
The vendor is completely useless.
Ease of use
4
Value for money
2
Customer Support
4
Functionality
4
N Lynn
Healthcare, 11-50 employees employees
Oct 22, 2019
I would recommend it
I would recommend it
Pros
I like that I can customize my templates and orders.
Cons
my internet isnt great so since it is a cloud-based software I have issues at times.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Kimberly
Main Street Pediatrics, 2-10 employees employees
Sep 19, 2019
Customer service is bad
Customer service is bad
Pros
It updates on its own.
Cons
Customer service is incredibly bad and takes forever.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Stephanie
Hospital & Health Care, 2-10 employees employees
Sep 19, 2019
Balanced
Balanced
Pros
It is easy to use.
Cons
I dont like that you cannot search for help topics.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Tracy
Pain Management, 2-10 employees employees
Sep 18, 2019
It is pretty great
It is pretty great
Pros
I like the photo capture feature very innovative.
Cons
I wish it would show problems at the end of the encounter with the relevant ICD code.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Janice
Nswhgyne, 2-10 employees employees
Sep 11, 2019
We love it
We love it
Pros
The customer support is great.
Cons
We liked it always.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Heather
David Fivenson, MD, Dermatology, PLLC, 2-10 employees employees
Sep 03, 2019
Athena issues
Athena issues
Pros
It is a user-friendly software.
Cons
I have noticed patient safety issues with the pharmacy-related functions!
Ease of use
6
Value for money
4
Customer Support
4
Functionality
4
Kristi
Big Horn Hospital Association, 51-200 employees employees
Aug 21, 2019
Just a review
Just a review
Pros
It helped us with our scheduling and billing.
Cons
I wish we could open several windows simultaneously.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Neil
South Nassau Medical Group, 51-200 employees employees
Aug 20, 2019