athenaOne Reviews

Pros

It is intuitive, saving time with patient information input. Communication with other departments is easy, and the reports are good.

Cons

The color and background make it somewhat depressing to work on. Its hard to change font sizes for older peoples eyes.

Pros

Able to use SOAP note formats comfortably and edit notes as needed. It is also possible to use templates and medical terminology.

Cons

Learning to segment orders from thought, workflow. Sometimes going back is not as simple as it was when flipping a page.

Pros

I do not use this software from a clinical perspective, but the layout is visually appealing, and it has an IM feature for quick messages. Setting up reports and building them from scratch could not be simpler. Exporting reports to Excel or Tableau is very straightforward. It comes with prebuilt reports, and if you need to create a custom report, theres a feature that walks you through the steps.

Cons

Though the software has really intuitive reporting features, sometimes the data itself does not make sense. For instance, we ran a report for no-shows, and there were instances of 1 no-show/0 booked slot. There are also different report categories that include/exclude certain types of data. For example, you may not find certain billing data in a clinical category report.

Pros

You can create order sets (Doctor's orders) that include correct diagnoses, labs, X-rays, and prescriptions, which will enhance your efficiency and save time. You can also e-prescribe controlled medications with the help of your iPhone.

Cons

It is unnecessarily overpriced. You still need to pay your biller, or just use Athena as your biller and waste 20 cents (per dollar). Most of the terminology they use comes from the computer world, not the medical world. I would be embarrassed to run a company like Athena. We are currently searching for a new EMR system to replace Athena.

Pros

This software is the best once you learn the process. It helps that the customer service representatives are very helpful and will guide you through any issues.

Cons

The verification part is not as helpful as I thought. It is so complicated to understand.

Pros

The training modules make it easy to use live. When I used Athena live, I was ready to assist my customers and patients.

Cons

There are no options to check box an amount. You have to enter each payment manually. It can be challenging to keep up, especially in a fast-paced environment.

Pros

Athenahealth EHR is competitively priced with a decent feature set well-suited to an individual provider practice. Its integrated billing components, being the first part of the software developed, are solid.

Cons

The interface and many of the UI control concepts are outdated on the user front end. The administrative interfaces are similarly outdated and create a lot of extra work for organizations with many providers, locations, specialties, etc.

Pros

It is relatively easy to navigate within the system, and with some upgrades in functionality, it has improved, e.g., upgrades with the last patient's charts opened, etc.

Cons

Recently, the customer support structure has changed, which is somewhat frustrating when trying to reach a "live person." It also depends on the person you get and their level of knowledge such as one person can be really great and super helpful, while the other person may literally not know what to do. Its great when you get a live person, but even getting to a live person is not as easy as it used to be.

Pros

Being able to fax orders through the app instead of manually saves a lot of time! Plus, the Athena chat with co-workers is like texting.

Cons

When Athena goes down, we have to switch to paper charts, which takes up a lot of time that could be used for other tasks.

Pros

You can accomplish everything you need in the system. The customer service is usually good, and the ticketing system is effective.

Cons

They charge by percentage, which limits small billing businesses from getting this software. They never give you a quote unless they see your revenue.

Pros

This system simplifies the things that take the most time for you or your staff, thus saving you time and money.

Cons

It was a bit challenging for us to start using, but that was about it; otherwise, it seems very impressive.

Pros

It is easy to find different parts and also updates have been done quite well. Overall, its been a good experience.

Cons

The scheduler part is not straightforward. Charging by percentage does not make sense. Failure is occurring and is difficult to deal with.

Pros

I like that it's very user-friendly and includes numerous shortcuts for scheduling, labs, and other tasks.

Cons

I do not like that lab orders cannot be grouped for printing all at once; sometimes you have to print them one by one, which is time-consuming.

Pros

You can probably tell that I like it! It is secure and excellent for billing my clients. The secure text messaging is great and compatible with my Apple Watch.

Cons

It is a bit pricey compared to competitors, but probably worth it given the vast array of features present.

Pros

I like that it's Simply and easy to navigate. The design is clear and well-organized. Every office should adopt this!

Cons

There is not really anything that I do not like about this system. It has all the functions I need to be able to do my job effectively.

Pros

The cloud-based system offers disaster recovery, a price per patient with no additional fees, and includes updates in the price.

Cons

The scheduler is somewhat tricky to use, especially for the lab and medical imaging departments, with only two choices for built-in interfaces for PACS.

Pros

It is efficient, searches insurance for you, and pulls information from other sources into the necessary fields.

Cons

It slows down and freezes occasionally, it is hard to load pages, or fails to connect with the credit card and scanning machine.

Pros

A single login is very convenient.

Cons

I wish it had telehealth services integrated within.

Pros

The billing aspect meets my expectations. Posting payments is straightforward, and looking up patients is very simple.

Cons

Creating reports is a task. Once they are created, you have to keep changing the settings to get what you want.

Pros

The clinical side is excellent, easy to navigate, and order sets are simple to modify and create. Access to other physicians' order sets as examples is also beneficial.

Cons

The billing team is uneducated, outsourced from another country, and does not understand coding basics. Payor Enrollment Customer Service is also lacking.