AxisCare Home Care Software Reviews

“great homecare crm

Pros

We absolutely love it for being an exceptional homecare CRM that really supports our corporate team. It provides great oversight and allows seamless collaboration with our branch offices. One of the standout features is their customer support team, which is top-notch A+ all the way. We use it for managing all of our clients and caregivers and it's been an amazing tool for our business.

Cons

interface on it is not the most up-to-date and it takes a bit of a roadmap to figure out where a lot of the system settings are.

“Reliable, simple and smooth workflow

Pros

This is such a secure and easy-to-use application that has become an integral part of our daily operations. It really helps us provide better support to both our customers and employees. Everything is so simple and it offers the reliability we need for everyday tasks. It's made our workflow a lot smoother and more efficient.

Cons

no cons so far...It lets me run reports on my clients and employees without any problem.

“Visually pleasing but lacks time-based rates

Pros

One of the things I really like about it is how visually pleasing it is. The interface is simple, yet it has just enough detail to help me easily differentiate between the different tabs I use regularly. It's clean and user-friendly which makes going through the system smooth.

Cons

I wish there was a way to charge different rates based on the time of day and day of the week. For example, our business charges different rates for daytime visits vs evening or overnight visits. Right now, I have to enter this manually every time and it would be great if the rate could just change automatically if the visit overlaps different time periods.

“Fantastic services!

Pros

Customer service is absolutely fantastic! Not only do they have great features but these features have evolved to keep up with the changing demands of home care. The scheduling tools are interactive and continue to improve over time. It really helps make my job of managing the business more organized and everything runs so much smoother now.

Cons

i have nothing negative to reportt

“Centralized system with real-time view

Pros

Centralized information system is a huge plus for us. We can access everything we need from anywhere and tracking and reports are both easy to generate and complete. The real-time view feature is especially loved by our Care Managers, as it gives them immediate access to important updates and status.

Cons

Some of the forms get glitchy after I have created them. It's hard to save forms after been filled out but I am not sure if it's a setting the form creator has not accessed.

“very smooth onboarding

Pros

The onboarding and training process for implementing it was excellent. They really took the time to guide us through everything. Their customer support team is incredibly helpful and always ready to assist with any questions or issues that arise. It made the transition so much smoother and we felt well-supported every step of the way.

Cons

I can't copy shifts to the same day. There are a few scheduling features that are not as easy as I'd like.

“Easy document management... no complaints

Pros

Managing our roster with it is super easy... especially when it comes to handling documentation. We can track which documents are about to expire and keep everything organized in one place. It's been a huge time-saver and ensures we stay on top of all important paperwork.

Cons

honestly, I don't have anything bad to say about it. It works perfectly for what I need it to do.

“smooth ui but needs mobile improvements

Pros

UI is very interactive and the performance is consistently good. The system is highly reliable with minimal to no downtime, which is exactly what we need for our busy operations. I can trust that it's going to work without issues when I need it most.

Cons

mobile app could really use more administrative features. we need basic scheduling visibility and functionality on mobile devices. Plus, the invoice creation and claims management functionality is clunky and needs a lot of manual intervention for routine billing processes.

“Efficient scheduling

Pros

scheduling features in it are a huge asset. They really help things run smoothly by offering multiple ways to match clients with caregivers. The flexibility it provides makes scheduling a lot less stressful and more efficient.

Cons

there's no stop and start date for caregiver availability and no way to input availability for every other week. It's a bit of a pain.

“love the attention to detail

Pros

What I appreciate the most is the accuracy and attention to detail that it offers. We can keep all of our staff credentials in one place which is incredibly helpful, especially when we need to rehire someone. It ensures we have everything we need... all in one organized system.

Cons

Staff members are still seeing cancellations. Whenever a facility cancels and we mark the visit as a cancellation, it unfortunately stays on the staff member's schedule.

“awsome crm but scheduling flexibility is needed

Pros

It is pretty friendly. The scheduling feature is simple but once you get the hang of it, it's really easy to use. The real-time calendar feature is fantastic I love that I can easily switch between client and caregiver views. It helps me stay on top of everything at a glance and it makes managing schedules much more efficient.

Cons

It needs more scheduling flexibility especially for multi-family care. For example, when couples who both receive personal care hours are being cared for by one caregiver, mid-shift clock-outs are not always possible when providing services outside the home. A way to chain visits across multiple people would be useful. Also, I don't really care for the "POINTs" system.. it would be great to have the ability to create my own system instead.

“Convenient client and caregiver info management

Pros

One thing we really like about it is... how it allows us to store a lot of information on clients, caregivers and applicants. It's incredibly useful because we can jump seamlessly from client details to caregiver profiles without any problem. This makes everything so much quicker and easier to manage.

Cons

We are still finding small glitches with visit times that start and end at the same time if a caregiver accepts a broadcast. Also, creating forms and figuring out why some forms are not fillable by email is a bit of a problem. We thought we had the signature issue fixed, but the caregiver can still sign both parts, even when it says "OFFICE STAFF."

“easy tool access but notifications need fixing

Pros

Accessing tools like the Bots feature is super easy. I especially like how we can see which caregivers were scheduled for a shift and if anyone has been removed. It's also great that we can still track which client the caregiver was assigned to. Plus, adding info to a call log is simple especially when I can quickly search by first or last name.

Cons

Real-time notifications are now alerting us on the hour instead of 6 minutes after the hour and it seems like we are not giving caregivers enough time to finish their notes and clock out. I also wish I could get an alert when a caregiver requests to pick up shifts.

“nice alerts but clock-out issues persist

Pros

The open request alerts are incredibly helpful, especially when staff are late or miss shifts. it also labels when something has happened to a client or staff member which keeps us informed. Its a great way to stay on top of any issues as soon as they arise.

Cons

Sometimes staff complain that they can't clock out even after completing all their tasks and when there are no errors. It's frustrating because everything is done but they still can't clock out.

“friendly with conflict pop-ups

Pros

It's so user friendly and I really love the conflict pop-ups. They help me avoid scheduling errors by flagging potential issues before they happen. It's a nice feature that makes my job much easier and ensures I don't overlook any conflicts.

Cons

the mobile experience for admin tasks doesn't match the overall user-friendly design. I have to access the website on my phone and constantly zoom in and out because the app lacks full admin views, which makes managing things on the go more difficult than it should be.

“fantastic support but limited ui

Pros

I like that it is web-based which makes it super convenient to access from anywhere. The support team is also fantastic they really know their stuff and always do their best to help with any system-related questions. It's comforting to know I can count on them whenever I need assistance.

Cons

ui is pretty basic, especially when it comes to form building. I expected the forms to be more graphical or even like a PDF. The development team seems to focus on things like menu overhauls but there are bigger issues like tracking certifications that have been left unresolved for months. Hospitalization options are also really limited and things like total hip and knee arthroplasty are listed as one of just a few choices, with no way for us to adjust them. I also wish there was a way to directly connect with the dev team or even better, allow end users to vote on features. It feels like they have their own agenda and are not really listening to us.

“simple scheduling tool

Pros

It is incredibly convenient.. it makes scheduling clients and caregivers so easy. Everything is right at my fingertips and I can get everything organized without any fuss. It saves me a lot of time and effort.

Cons

The first version was a bit tricky to use. Also, there should be an option to merge husband and wife care on the same schedule.

“best scheduling and reporting

Pros

Scheduling and reporting are two of my favorite features. I absolutely love using all the available tools to stay organized and keep everything running smoothly. it is easy to use and makes my job so much easier.

Cons

there's no option to set an "out of office" reminder.

“Super user-friendly

Pros

Super user friendly. I especially appreciate the ability to customize forms which is perfect for our needs. I also love that staff can access their service training directly through the app. It's a nice touch that makes everything more aligned.

Cons

One thing I really don't like is not being able to access everything through the Safari browser.

“All-in-one solution

Pros

one-stop shop for all our needs. Everything clients, staff and more is in one place which is incredibly convenient. I also love the variety of reports available, they are extremely helpful for tracking and analyzing everything in one go.

Cons

I often can't find the name or location of the report I am looking for.

“Easy to use but i need more training

Pros

Has all the information we need in one place. It's so easy touse and I love that everything is organized in a way that makes it simple to find what I need without wasting time.

Cons

I need more training on how to better use the system for both clients and caregivers.

“Convenient tool

Pros

One of the features I really appreciate is the ability to download various reports. It's super convenient for tracking progress and staying on top of things. Having everything available in downloadable formats makes reporting much easier.

Cons

Not getting notifications about who's texting me is another issue.

“Search guide makes finding easy

Pros

I really like the search guide feature. Its so easy to use and helps me find exactly what I am looking for in no time. It's one of those small features that makes a big difference when you need to quickly go through the system.

Cons

don't think I have any major complaints about the app.

“Fantastic scheduling tool

Pros

scheduling and tracking are fantastic..especially when dealing with the many variations. It makes managing everything so much easier. It keeps everything organized and makes scheduling shifts very smooth.

Cons

The caregiver app sometimes causes confusion. New caregivers often have trouble clocking out.

“Calendar view is helpful

Pros

The calendar view is a huge help and I love the ability to add multiple shifts at once when copying. It's such a time-saver and it ensures that the scheduling process is as efficient as possible.

Cons

Updating blocks could be easier, it would be great if we could just edit them instead of having to delete and rebuild.

“Amazing customer service

Pros

Customer service is amazing. I can always count on them to answer my questions.. no matter how many I have. they are always friendly, knowledgeable and quick to resolve any issues that come up.

Cons

I wish there was a hardcopy manual to refer to, instead of hunting for the right video tutorial with the exact wording.

“awsome functionality

Pros

I appreciate how friendly this software is. The functionality is perfect for everything we need to get done. The shortcut menu boxes are a game changer they make it so easy to jump from client to client or from client to caregiver without any problem.

Cons

I am not a big fan of the latest Beta Navigation update. It's just not as user-friendly. I really don't like that the shortcut menu boxes are not as obvious as they were before. Also switching from client to caregiver is a problem.

“top notch support

Pros

The customer support is excellent. they are always available and ready to assist with any issues or questions I have. It's reassuring to know that help is just a call away whenever I need it.

Cons

it does not let us electronically bill for transportation which is a real pain.

“Compliant and stress-free solution

Pros

We absolutely love how it keeps everything compliant. It takes the stress out of managing compliance because the software helps ensure that everything is up to standard without me having to constantly double-check.

Cons

Running reports can be a challenge. It'd be great if the reports tab was simplified.

“Interactive scheduling

Pros

The calendar and scheduling features are both interactive and flexible. they are so easy to use but they also have all the functionality we need to handle complex scheduling. It makes managing everything much more efficient.

Cons

I wish I could bill a daily or fixed rate while paying caregivers an hourly rate. Right now, there's a complicated workaround to make it work.

“Fantastic app!!!

Pros

phone application is fantastic! It makes it so easy to look up a client and get a map to their location whenever I need to. It's incredibly helpful, especially when I am on the go. I love how simple and convenient it is to use it saves me so much time!

Cons

I don't like that I can not type in comments next to the Medical History or Supportive Devices list on the In-Home Assessment form. It would be really helpful if I could.

“Simple and organized solution

Pros

It is simple to understand and follow. The layout makes perfect sense and it's organized in a way that's interactive. I also love the support team they always respond quickly to my questions and they are so friendly and pleasant to communicate with. It makes using the software even better.

Cons

Honestly don't have any complaints. I have been working with it for 2 years and I absolutely love it!

“good reporting but minor form creation issue

Pros

one of the features I really like is the reporting ability. I can pull the data I need exactly when I need it which is a huge time-saver. I also love how easy it is to create forms that automatically input the data into the it profile. It makes managing everything so much easier and more organized.

Cons

When creating forms, you have to assign them to the correct Person Type right from the start. There's no way to change it once it's set up which has led to me making mistakes and having to start all over again.

“Comprehensive system

Pros

The entire system is amazing! It helps keep track of patient history and caregivers' ADLs (activities of daily living) and notes. It's such a comprehensive system and it really helps make sure everything is organized and easily accessible when we need it.

Cons

Sometimes, it shuts down or runs really slowly which can be frustrating.

“love their support

Pros

support they provide is outstanding. they are always available, quick to respond and eager to help with any concerns. Their dedication to making sure everything runs smoothly and stress-free is really impressive. I truly appreciate how reliable and genuinely caring they are in assisting with anything we need.

Cons

Its hard to get assessment forms signed directly in the app which is a bit of a problem.

“Handles everything well!

Pros

It's so well thought out. it handles everything my home care company needs and it does so very well. Clients get exactly what they need and caregivers have everything they need to do their job. Plus it's a secure platform that can handle all of my information and I love how flexible it is.

Cons

It's not perfect but I've managed to find workarounds for every issue I've faced. It would be great if it had more marketing features to capture data from potential new clients.

“very flexible reporting

Pros

I really like the flexible reporting options and the easy access to integrations. It makes everything more aligned and helps me get the insights I need quickly and efficiently. It's definitely a big plus in making my work easier.

Cons

I had some issues with billing batches being rejected because of a space in a diagnosis but I did not realize there was an issue until two weeks later. Shifts that are changed before an aide clocks in or out are causing unnecessary modifications for our aggregator, Sandata. When reconciling billing, it doesn't match the shift dates with those from other batches. Once batches are reviewed, they can't be deleted and some batches end up with the same data.

“convenient scheduling solution

Pros

one of the things I really appreciate is the flexibility to make changes to the schedule as needed. This feature allows me to stay on top of things.. even when unexpected changes come up. It's super convenient and helps me keep everything running smoothly.

Cons

app is pretty good so far, no complaints from me.

“awsome customer support

Pros

They have exceptional customer service. The system figures out travel time based on GPS driving directions, which is a huge help. I can also customize each client and caregiver profile to include specific details like pay rates, mileage and expenses. Plus it calculates overtime and holiday pay when I run the payroll report which saves a lot of time.

Cons

Honestly, I don't have anything bad to say. If there's a missing feature, you can submit a suggestion and they'll look into it and get back to you.

“Easy to use..

Pros

For the most part�. it is really easy to use. there are a few glitches here and there but overall, it's a pretty good app. It's reliable and helps with the majority of tasks I need to do, making my job much easier.

Cons

there's really nothing to dislike. Any glitches I have faced seem to be related to poor signal strength but that's only happened every now and then.

“friendly tool but pricing may be high

Pros

it is incredibly easy to use and one of the features I really love is the ability to customize it for both clients and employees. In case of an emergency with an employee, it makes it super simple to assign another available employee to fill in for them. No more scrambling to figure out who's free! It also helps keep track of which employees are the best match for each client which is crucial. If a client does not click with a particular employee, you can ensure they are never paired together again.

Cons

pricing can be a high for smaller organizations.

“Fantastic support

Pros

the ease of use and the fantastic support team are two things that really stand out to me. Whenever I need help, their support team is quick to assist and make sure everything works smoothly. It's reassuring to know I have help whenever I need it.

Cons

It could be more affordable, especially considering the number of clients we bring in.

“Smooth learning experience

Pros

What I really like is how easy it is to use the system. Plus, the courses available help us keep learning and improving. The layout is simple, clear and easy to use and while I feel like theres still so much more to learn, the it team makes it easy to continue learning daily. It's been a smooth learning experience for me.

Cons

I don't have much experience with other companies but there's really nothing I don't like about it. I have learned so much just by using it.

“BEST customer service EVER!

Pros

customer service is absolutely fantastic and the value we get from this product is amazing! they are always there to help when we need it and it's really refreshing to have such reliable support. Definitely a product that's worth every penny.

Cons

The payment/invoice process has a few extra steps that feel unnecessary. Also, the form builder could be a bit more simple.

“Customizable and adaptable tool

Pros

It meets all of our state requirements for documentation and EVV, which is a huge plus. It's also the most customizable software I have seen with the ability to customize any form and create nearly any report. I couldn't be happier with how flexible and adaptable it is to our needs.

Cons

their training and customer support are automated and sometimes it takes a while to get answers when I have a question.

“very friendly tool

Pros

It's very user friendly. I did need a bit of help initially to get the hang of the program, but after using it a few times, it became incredibly easy to use. It's great for anyone whether you are tech-savvy or not.

Cons

have not run into any negative issues with it, so there's honestly nothing I dislike about it.

“Perfect fit for business needs

Pros

offers so many features that it perfectly fits our business needs and it has functions ready for us when we decide to expand. The system works smoothly with our accounting software which is fantastic. Plus, the customer service is always available and incredibly helpful, whether it's for training or solving any problems we face.

Cons

Sometimes, the Admin Settings are confusing and the search menu does not always bring up what I am looking for when I type in keywords. Some of the setting explanations could be clearer. The new format is definitely much better than the old one. When I am unsure, I just call customer support and they are usually able to help me understand things a bit better.

“Reliable support

Pros

Every time I call with an issue, the customer service team is there to help. They make sure that I am set up correctly and that all of my issues are fully resolved. It's such a relief knowing I can count on them to have my back.

Cons

I don't like that caregivers have to schedule times. Since we have caregivers, not employees, they set their own hours. So, if a client decides they only need an hour after I have already scheduled them for three, they have to call me to fix it.

“Simple and efficient solution

Pros

Love the ease of using it for so many tasks. Whether it's scheduling, generating payroll reports or billing reports...everything is simple and efficient. It has made managing everything so much easier.

Cons

The System Preferences can be a bit tricky to use sometimes but the it team is always willing to go above and beyond to help clarify any questions I have.

“Professional and simple to use tool

Pros

It is professional and I love how easy it is to use. everything is designed with simplicity in mind, making it perfect for users who want an interactive and problem-free experience.

Cons

Entering data is definitely my least favorite part of the job. I really don't enjoy the admin tasks.