David
Medical Practice, 11-50 employees
Less than a year
“Great!! Improves our productivity”
Pros
The best thing I like about Azalea is its efficient design and user-friendly interface that promotes a highly efficient workflow enhancing productivity.
Cons
Navigating through different functions is not as easy as I expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rebecca
Hospital & Health Care, 1-10 employees
More than a year
“Pretty cool”
Pros
I face no more problems with the uploads. I really like the ease of uploading photos and documents into patient charts that Azalea offers.
Cons
I do not like that I can't print a daily schedule directly from Azalea.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
April
Medical Practice, 1-10 employees
Less than 6 months
“Azalea – A solid choice”
Pros
Navigating through different apps within Azalea is pretty easy for us and it even improves overall user experience.
Cons
So far, we have not faced any issues with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mariana
Medical Practice, 11-50 employees
More than a year
“Works the best for us!”
Pros
Azalea works excellently for us. Also it is fairly easy to use and learn.
Cons
Some of the reports are a bit confusing to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jennifer
Medical Practice, 1-10 employees
Less than 6 months
“User-friendly product”
Pros
Azaleas is user-friendly and it is too easy to enter or get any information you need within charts.
Cons
The scheduling is slow which delays our check-out process and there are too many clicks to schedule.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Laura
Hospital & Health Care, 11-50 employees
More than a year
“Top-notch customer support…”
Pros
Azalea's customer support is top notch and they make sure we get quick assistance whenever needed reflecting their commitment towards customer satisfaction.
Cons
We are a small practice and do not use many of the programs Azalea offers considering that the price we pay is a bit too high.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Jennifer
Not Specified, 11-50 employees
More than a year
“Great features and easily accessible....”
Pros
Easy accessibility is a key strength of Azalea which allows all our office users to use it features without any hassle.
Cons
I wish the pop-ups were better and tech support should have access.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Leslie
Medical Practice, 1-10 employees
More than a year
“Training process was simple!”
Pros
Integration was smooth and training was simple as I completed it within a week.
Cons
The transition of charts from GreenWay to Azalea was way too chaotic and retrieving information was not easy too.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Hospital & Health Care, 101-500 employees
More than a year
“A good choice!”
Pros
Azalea software user friendly nature and self-explanatory nature make it an ideal choice for various users like us.
Cons
I don't have any cons to write about Azalea software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tilda
Medical Practice, 11-50 employees
More than a year
“Reporting feature is not up to the mark”
Pros
We find editing charges reasonable and customer support is superb too!
Cons
Training we received was subpar and the reporting features are not the best. Patient ledgers do not contain important information and tracking payments is a bit of a hassle.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
4
Functionality
4
Sunil
Medical Practice, 11-50 employees
More than a year
“EMR for Idiots”
Pros
Despite initial skepticism towards technology my experience with Azalea Health products has been transformative. Switching from paper charts Ive come to appreciate the efficiency of electronic records.
Cons
While the EMR has made my life easier computer-generated notes arent as good as my previous dictations.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sarah
Medical Practice, 1-10 employees
Less than a year
“front desk”
Pros
Scheduling patients and processing payments are seamless tasks within Azalea.
Cons
Front desk cant verify pharmacy with patients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susan
Mental Health Care, 51-100 employees
Less than a year
“Azalea Health Review”
Pros
It effectively tracks my clients.
Cons
While the software functions adequately it lacks the user-friendliness of other systems Ive previously used exhibiting slower performance and inadequate note-taking capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
4
Fnu
Hospital & Health Care, 500+ employees
Less than a year
“Need some improvements”
Pros
The standout feature of Azalea is its ease of use reducing the hassle compared to other EMR systems.
Cons
It has fewer features and is less user-friendly compared to other EMRs.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Wendy
Mental Health Care, 51-100 employees
More than a year
“Great Company”
Pros
Azaleas user-friendly interface ensures staff inquiries are addressed promptly within 24 hours or less.
Cons
It would be nice to see a message preview before logging in although its not a big deal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Medical Practice, 1-10 employees
Less than a year
“Azalea Review”
Pros
I appreciate how easy it is to access and navigate the software; finding what I need is straightforward.
Cons
Occasionally the system freezes up.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Barbara
Hospital & Health Care, 11-50 employees
More than a year
“Excellent Customer Service”
Pros
Its highly user-friendly and new providers catch on quickly; customer service is prompt and helpful.
Cons
The price is satisfactory; however it would be preferable if the cursor automatically positioned itself where typing should commence when opening a patient search or message.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Terri
Hospital & Health Care, 500+ employees
Less than a year
“LPN using Azalea in a clinic.”
Pros
When information is entered correctly having patients full details at my fingertips is incredibly useful; it makes answering questions and follow-ups much easier than using paper.
Cons
My least preferred aspect was the immovable pop-up windows particularly when dealing with PAs under the medication tab leading to time-consuming processes.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Carole
Hospital & Health Care, 11-50 employees
More than a year
“Azalea Payment Posting”
Pros
Posting payments and balancing is straightforward.
Cons
Reading accounts proves challenging likely due to my limited use of Azalea. Although Im not the primary user we intend to maintain Azalea for MAC despite operating multiple practices with various software applications.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Claudia
Hospital & Health Care, 500+ employees
Less than a year
“Great tool”
Pros
Navigation is simple; it serves as a great tool for cross-checking financial data.
Cons
One drawback is its tendency to log users out within a minute.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8