Last Updated Oct 26, 2025
Key Takeaways
Generated from the text of customer reviews
Azalea Health is a cloud-based EHR and revenue cycle management platform built for rural hospitals, community clinics, and ambulatory care. Users appreciate its integrated telehealth, mobile access, and SOAP note documentation. While support is generally responsive, some mention occasional glitches and limited customization in reporting tools. Recent updates include two AI-powered tools, ‘Clinical Assistant’ and ‘Billing Assistant’.
Our Verdict
Azalea Health is a strong fit for small to mid-sized practices seeking a unified clinical and billing solution. It supports remote care, mobile workflows, and regulatory compliance. Though not ideal for complex enterprise setups, it offers practical value for providers focused on accessibility, affordability, and operational efficiency.
Overall Rating
Based on 95 users reviews
4.1
Rating Distribution
Positive
83%
Neutral
8%
Negative
8%
Starting Price
Custom Pricing
What Is Azalea Health?
Azalea Health is a fully integrated, cloud-native electronic health record (EHR) and practice management solution that connects clinical care, billing, patient engagement, and analytics into a single platform. Built to deliver the power of health system technology to small practices and rural healthcare organizations, Azalea helps providers improve outcomes, reduce administrative burden, and stay ahead with always-updated technology.
What Is Azalea Health Best For?
The software is ideal for organizations that need:
- Cloud-native EHR and PM designed for small and midsize healthcare practices
- Built-in RCM tools to drive revenue and reduce denials
- Integrated ambient AI charting to simplify documentation
- Patient engagement solutions that support the entire visit lifecycle
- FHIR API connections for labs, imaging, communications, and HIEs
How Much Does Azalea Health Cost?
The software offers flexible, transparent pricing tailored to the needs of clinics, rural health centers, and small hospitals. Every platform package includes a fully integrated clearinghouse and standard vendor integrations—eliminating hidden fees and any surprise add-ons.
Azalea Health Integrations
Azalea Health is built for modern connectivity. The platform uses standard FHIR APIs to connect seamlessly with dozens of preferred partners across labs, imaging, communications, billing, and state HIEs.
- Marketplace of vendor connections for labs, imaging, and reporting
- Direct Lab Integrations with Labcorp, Quest Diagnostics, and regional partners
- Custom HIE and State Reporting Connections for regulatory compliance
- Native Clearinghouse Included for faster claims and cleaner revenue cycles
- Vendor Lock-In Avoidance — practices can integrate or switch tools as needed
Azalea’s open cloud architecture ensures practices stay compliant, connected, and competitive without costly IT overhead.
How Does Azalea Health Work?
Azalea Health is designed for simplicity:
- Log in securely from any device
- Manage clinical care, scheduling, billing, and analytics in one place
- Engage patients before, during, and after the visit through online scheduling, intake, and results access
- Surface claims needing attention with AI-driven encounter alerts before submission
- Connect to labs, imaging, and HIEs using open APIs—future-proof without major upgrades
Practices benefit from a faster go-live timeline, an intuitive interface, and automatic software updates.
Who Is Azalea Health For?
Azalea is trusted by providers who need sophisticated technology without the overhead of large enterprise solutions. It serves:
- Primary care and specialty clinics (including fertility and similar practices)
- Rural Health Clinics (RHCs)
- Critical Access Hospitals (CAHs)
- Independent ambulatory practices
- Small hospitals
- Growing health systems
- Billing service organizations
Azalea Health Use Cases
Based on our analysis of user reviews and Azalea Health’s current capabilities, we have identified key scenarios where this software is a good fit for rural clinics, community hospitals, and ambulatory care providers:
Rural Health Clinics Managing Limited IT Infrastructure
Azalea Health EHR is suited for rural practices that need a cloud-based system to reduce reliance on local servers and technical staff. Its lightweight deployment and remote access capabilities help clinics maintain operations without extensive hardware investments. This telehealth solution setup is particularly effective for facilities with constrained resources and intermittent connectivity.
Hospitals Seeking Unified Clinical And Billing Workflows
Hospitals serving both inpatient and outpatient populations can use Azalea Health to unify scheduling, documentation, and billing across departments. The platform supports transitions of care and simplifies coordination between emergency, specialty, and primary care units. This improves continuity and reduces administrative fragmentation in smaller hospital care settings and networks.
Ambulatory Practices Expanding Telehealth Services
Azalea Health supports clinics integrating virtual visits into their care delivery, especially in underserved areas. Providers use it to manage remote consultations, multiple specialty practices, patient intake, and follow-ups without disrupting in-person workflows. This is a practical solution for practices balancing hybrid care models with limited staff and geographic reach.
Multi-provider Clinics Standardizing SOAP Note Documentation
Clinics with multiple providers benefit from Azalea Health’s structured documentation workflows, especially for SOAP notes and encounter tracking. Standardization across users improves compliance and reduces variability in charting. This is particularly useful in behavioral health, internal medicine, and family practice settings.
Billing Teams Handling High Claim Volumes With Limited Staff
Small billing departments use Azalea Health to streamline claim submission, tracking, and reconciliation. The system’s integration with clearinghouses and automated electronic health workflows helps reduce manual errors and speed up reimbursements. It’s well-suited for practices that process high volumes of claims but lack dedicated revenue cycle teams.
Azalea Health User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
Mobile And Remote Access | Scalability For Larger Practices |
65% were Positive 10% were Negative 25% were Neutral/Mixed | 15% were Positive 40% were Negative 45% were Neutral/Mixed |
Azalea’s cloud-based design and mobile compatibility are appreciated by users working across locations or in rural settings. It enables flexible access to patient records and scheduling tools. A user said: “I can access everything from home or on the go—it’s very convenient.” | While Azalea works well for small clinics, larger practices report limitations in customizing workflows, templates, and integrations. This can hinder scalability. A user said: “It’s great for small practices, but we’ve outgrown some of its capabilities.” |
Customer Support | Reporting And Integration |
70% were Positive 10% were Negative 20% were Neutral/Mixed | 15% were Positive 50% were Negative 35% were Neutral/Mixed |
Support responsiveness is frequently praised, with users noting quick resolution times and knowledgeable staff. Many report positive onboarding experiences and helpful troubleshooting. A user said, “Support staff is great with resolving issues or coming up with workarounds.” | Users report that reporting tools lack customization and depth. Many rely on external exports to analyze performance metrics, which slows down decision-making. A user said: “Reports are too basic—we need more filters and a drill-down option”. |
Ease of Use And Workflow | System Performance And Usability |
75% were Positive 10% were Negative 15% were Neutral/Mixed | 15% were Positive 45% were Negative 40% were Neutral/Mixed |
Users consistently appreciate Azalea Health’s intuitive interface and streamlined workflows for scheduling, charting, and billing. It’s especially valued by small clinics with limited staff. A user said, “The system is easy to navigate and doesn’t require a steep learning curve.” | Some users experience occasional glitches, such as data not being saved or screens freezing. These issues are more common during updates or high-volume usage. A user said, “There are times when Azalea Health will glitch and some of the information disappears.” |
Is Azalea Health Right For You?
Azalea Health is a smart choice for practices that want health-system-grade technology designed for independent and rural healthcare. Users benefit from automatic updates, FHIR interoperability, built-in revenue cycle tools, and HIPAA-compliant security—without the burden of managing costly servers or complex IT projects.
Still not sure if Azalea Health is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.
