Overall Rating

4.2

123 Reviews

Rating Distribution

5

star

(65)

4

star

(38)

3

star

(9)

2

star

(3)

1

star

(8)

Satisfaction Score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

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Filters

Using Azalea for EMR
Pros

Azalea presents itself as the most user-friendly charting system Ive ever encountered. Its layout is uncomplicated facilitating easy navigation. While an excess of features can overwhelm Azaleas simplicity is its standout feature.

Cons

The prescription and scheduling pages confuse me a bit especially when I need to override blocked sections.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Megan

Medical Practice, 1-10 employees

More than a year

December 2023

Used and loved for Years
Pros

Learning and utilizing Azalea are straightforward with numerous tutorials available for assistance as needed.

Cons

The reporting choices arent great and they need more options.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

Anonymous

Not Specified, 1-10 employees

More than a year

November 2023

First Review
Pros

The systems ease of use extends to its self-explanatory features ensuring seamless task completion.

Cons

I wish there were more billing options in the report features.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Diann

Hospital & Health Care, 11-50 employees

More than a year

November 2023

suggestion of changes to make the system more user friendly
Pros

Azaleas simplicity makes it straightforward to learn especially when compared to more intricate alternatives.

Cons

Its expensive compared to others especially when you have many providers. They should ask users for opinions to improve it.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

KImberly

Medical Practice, 1-10 employees

More than a year

October 2023

Wonderfool service
Pros

Training new employees on Azalea is simple due to its user-friendly interface.

Cons

I havent had any complaints about the system; its pretty easy to use.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CYNTHIA

Medical Practice, 11-50 employees

More than a year

October 2023

Keep looking for something better
Pros

I opted for Azalea because of its USA-based operations and competitive pricing. Though slightly varied its costs remain comparable to competitors.

Cons

The setup was messy billing services were not delivered as promised and the billing person was unpleasant. They failed to fulfill their promises.

Ease of use

2

Value for money

2

Customer Support

1

Functionality

1

Lynn

Medical Practice, 11-50 employees

Less than 6 months

September 2023

Azalea Health, Easy to Use
Pros

Azaleas ease of use extends to its seamless item retrieval and smooth toggling between systems.

Cons

Its annoying to input a code every time I sign on.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Nancy

Medical Practice, 1-10 employees

More than a year

March 2023

Azalea Health Review
Pros

Azalea Healths prompt responsiveness to issues and its robust RCM team enhance its usability particularly in pediatric offices.

Cons

The prescribing plug-in requires too many repetitive clicks and it should pull basic patient info like weight automatically.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Karen

Medical Practice, 11-50 employees

More than a year

March 2023

Great product
Pros

Azaleas product design promotes a highly efficient workflow enhancing productivity.

Cons

It could be better streamlined to navigate through different functions.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

David

Medical Practice, 11-50 employees

Less than a year

March 2023

Overall easy to use
Pros

A standout feature of Azalea is the ease of uploading photos and documents into patient charts.

Cons

I dont like that I cant print a daily schedule directly from Azalea.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Rebecca

Hospital & Health Care, 1-10 employees

More than a year

March 2023

Azalea
Pros

Navigating through different apps within Azalea is easy and it enhances overall user experience.

Cons

So far there have not been any issues with the software.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

April

Medical Practice, 1-10 employees

Less than 6 months

March 2023

azalea
Pros

Azalea works seamlessly proving to be easy to use and learn.

Cons

Some of the reports are confusing to use.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Mariana

Medical Practice, 11-50 employees

More than a year

March 2023

Ease of use
Pros

Azaleas user-friendly design facilitates easy learning with effortless information input and retrieval within charts.

Cons

The scheduling is slow which delays our check-out process and there are too many clicks to schedule.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

Jennifer

Medical Practice, 1-10 employees

Less than 6 months

March 2023

Azalea Health
Pros

Azaleas exceptional customer support ensures swift assistance reflecting their commitment to customer satisfaction.

Cons

Were a small practice and dont use many of the programs Azalea offers.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Laura

Hospital & Health Care, 11-50 employees

More than a year

March 2023

review
Pros

Accessibility is a key strength of Azalea ensuring all office users can easily use its features.

Cons

I wish the pop-ups were better and tech support should have access.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Jennifer

Not Specified, 11-50 employees

More than a year

March 2023

Ease of Azalea
Pros

Integration was smooth and training was straightforward completed within a week.

Cons

The transition of charts from GreenWay to Azalea is chaotic and hampers information retrieval.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Leslie

Medical Practice, 1-10 employees

More than a year

March 2023

Azalea review
Pros

This softwares high usability and self-explanatory nature make it an ideal choice for various users.

Cons

I dont have any complaints about this software.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Amber

Hospital & Health Care, 101-500 employees

More than a year

March 2023

Azalea Review- REACH
Pros

Editing charges are reasonable and customer support is fantastic!

Cons

Training was subpar and the reporting features are lacking. Patient ledgers lack essential information and tracking payments proves cumbersome.

Ease of use

4

Value for money

3

Customer Support

4

Functionality

4

Tilda

Medical Practice, 11-50 employees

More than a year

March 2023

EMR for Idiots
Pros

Despite initial skepticism towards technology my experience with Azalea Health products has been transformative. Switching from paper charts Ive come to appreciate the efficiency of electronic records.

Cons

While the EMR has made my life easier computer-generated notes arent as good as my previous dictations.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Sunil

Medical Practice, 11-50 employees

More than a year

March 2023

front desk
Pros

Scheduling patients and processing payments are seamless tasks within Azalea.

Cons

Front desk cant verify pharmacy with patients.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sarah

Medical Practice, 1-10 employees

Less than a year

March 2023

Azalea Health Review
Pros

It effectively tracks my clients.

Cons

While the software functions adequately it lacks the user-friendliness of other systems Ive previously used exhibiting slower performance and inadequate note-taking capabilities.

Ease of use

10

Value for money

10

Customer Support

6

Functionality

4

Susan

Mental Health Care, 51-100 employees

Less than a year

March 2023

Need some improvements
Pros

The standout feature of Azalea is its ease of use reducing the hassle compared to other EMR systems.

Cons

It has fewer features and is less user-friendly compared to other EMRs.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Fnu

Hospital & Health Care, 500+ employees

Less than a year

March 2023

Great Company
Pros

Azaleas user-friendly interface ensures staff inquiries are addressed promptly within 24 hours or less.

Cons

It would be nice to see a message preview before logging in although its not a big deal.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Wendy

Mental Health Care, 51-100 employees

More than a year

March 2023

Azalea Review
Pros

I appreciate how easy it is to access and navigate the software; finding what I need is straightforward.

Cons

Occasionally the system freezes up.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

Jamie

Medical Practice, 1-10 employees

Less than a year

March 2023

Excellent Customer Service
Pros

Its highly user-friendly and new providers catch on quickly; customer service is prompt and helpful.

Cons

The price is satisfactory; however it would be preferable if the cursor automatically positioned itself where typing should commence when opening a patient search or message.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Barbara

Hospital & Health Care, 11-50 employees

More than a year

March 2023

LPN using Azalea in a clinic.
Pros

When information is entered correctly having patients full details at my fingertips is incredibly useful; it makes answering questions and follow-ups much easier than using paper.

Cons

My least preferred aspect was the immovable pop-up windows particularly when dealing with PAs under the medication tab leading to time-consuming processes.

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

Terri

Hospital & Health Care, 500+ employees

Less than a year

March 2023

Azalea Payment Posting
Pros

Posting payments and balancing is straightforward.

Cons

Reading accounts proves challenging likely due to my limited use of Azalea. Although Im not the primary user we intend to maintain Azalea for MAC despite operating multiple practices with various software applications.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

Carole

Hospital & Health Care, 11-50 employees

More than a year

March 2023

Great tool
Pros

Navigation is simple; it serves as a great tool for cross-checking financial data.

Cons

One drawback is its tendency to log users out within a minute.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Claudia

Hospital & Health Care, 500+ employees

Less than a year

March 2023

Good EHR and affordable price
Pros

Azalea offers affordability and comprehensive coverage particularly beneficial for small privately-owned businesses seeking essential services.

Cons

It doesnt have as many features and sometimes there are issues that take a while to fix.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Daphne

Hospital & Health Care, 1-10 employees

More than a year

March 2023

Azalea Review
Pros

Azaleas ease of use and straightforward design make it accessible and understandable for all users.

Cons

It can be slow sometimes especially when connections are down.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kishanna

Hospital & Health Care, 51-100 employees

Less than a year

March 2023

review 3/10/23
Pros

The integration of administrative and clinical features in Azalea is a notable improvement.

Cons

There arent efficient links for clinical flow and they havent implemented recommendations to improve charting.

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

Patricia

Medical Practice, 1-10 employees

More than a year

March 2023

Effective product for working denials - horrible for RHC payment posting
Pros

While highly adaptable overall Azalea may present challenges for OBGYN practices due to specific needs not being fully met.

Cons

Azalea struggles with posting payments for Rural Health Clinics causing a huge problem for us with manual entries taking hundreds of extra hours.

Ease of use

8

Value for money

6

Customer Support

3

Functionality

8

Geoff

Medical Practice, 500+ employees

More than a year

March 2023

Azalea user
Pros

Uploading PDFs and other tasks are quick and responsive within Azalea ensuring efficient account management.

Cons

The obligatory four-year contract is impractical for my business; I wish there were shorter options.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Richard

Hospital & Health Care, 1-10 employees

More than a year

March 2023

Great
Pros

I find it effortless to use; theres no waiting for doctors to send orders.

Cons

Personally I dont encounter any issues with the product; I simply input a name and it retrieves the information promptly.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Tracey

Hospital & Health Care, 500+ employees

More than a year

March 2023

Reivew of Azalea
Pros

Its easy to use but more billing options would be beneficial.

Cons

Sluggish software and limited report customization present notable drawbacks.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

amanda

Medical Practice, 1-10 employees

More than a year

February 2023

Overall a good EMR
Pros

Understanding and navigating it is a piece of cake.

Cons

Patient registration proves cumbersome and repetitive.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

Stacey

Medical Practice, 11-50 employees

More than a year

February 2023

Azalea
Pros

Azalea is user-friendly! Navigation is not hassle anymore.

Cons

To date I have encountered no significant dislikes regarding the system.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Chaquetta

Not Specified, 500+ employees

More than a year

February 2023

Azalea for Billing Solutions
Pros

Day-to-day tasks are straightforward.

Cons

Billing claims should not require the deletion of additional diagnoses listed in the record. Improved support accessibility and decreased lag time are warranted.

Ease of use

6

Value for money

4

Customer Support

6

Functionality

4

Brenda

Medical Practice, 1-10 employees

More than a year

February 2023

Easy to use software with valueable tools
Pros

Its easy to pick up and use immediately with clear labels and intuitive organization.

Cons

In certain scenarios manual saving of information is necessary to prevent loss upon navigating away.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Gary

Hospital & Health Care, 101-500 employees

Less than 6 months

February 2023

Review from a Medical Biller/ User
Pros

This software is simple practical and easy to use; I value its simplicity and clarity for getting work done efficiently.

Cons

At present I lack suggestions for software improvement.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Krystal

Medical Practice, 1-10 employees

Less than a year

February 2023

Easier said than done
Pros

Controlling who sees what notes and ensuring HIPAA compliance is easy; communication within the system is quick and effortless.

Cons

The absence of group note options complicates charting processes necessitating individual notes for each group participant.

Ease of use

6

Value for money

8

Customer Support

6

Functionality

4

JoAnne

Hospital & Health Care, 51-100 employees

More than a year

February 2023

Great EHR
Pros

Its easy to use; among the EHRs Ive used in my career its the simplest.

Cons

While I havent identified any complaints thus far my involvement in certain system aspects is limited.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Jessica

Hospital & Health Care, 1-10 employees

More than a year

February 2023

Azalea Health & You
Pros

What I appreciate most about this product is its user-friendliness.

Cons

Simplifying menu options to facilitate seamless transitions between charting and document storage would enhance user experience.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Colton

Hospital & Health Care, 11-50 employees

More than a year

February 2023

lpn review Dr Office
Pros

Finding information in the system and rescheduling people is straightforward.

Cons

The billing codes are the least appealing aspect of this product.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

cierra

Hospital & Health Care, 1-10 employees

More than a year

February 2023

Promising service by a great company
Pros

The entire platform is intuitive and easy to navigate. All the functionalities are simple and efficient. The company is always working to introduce innovative tools to further ease its clients practice. There is a high scope for customization, which makes it a good choice for specialty practices. You can create your own templates or choose from a variety of pre-built ones. Azalea Health is futuristic, and it’s helping us get accustomed to the future of healthcare technology.

Cons

There are still some features that need brushing up. Their e-faxing is not entirely efficient. S-fax is slow and not fit for busy clinic work.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

Natalie

Celebration Orthopedics and Sports Medicine, 1-10 employees

November 2022

Azalea Health is an easy system to use
Pros

We are using azalea health for 10 months and we love it. This structure is very easy to use for the faculty to take their completed sketch for the practitioners.

Cons

The only disadvantage, complain from the nurse’s side is that there are not a lot of choices for the telephone note and measuring diagram.

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

Tasha

 Phycinity PLLC, 1-10 employees

July 2022

The Best!
Pros

This has to be the best EMR I’ve ever used. The customer service is topnotch, always helping you out, and is super friendly as well. The system is very easy to use and is user-friendly. The system can easily be customized according to your needs and wants. The IT team and the revenue cycle management team are great as well and help you throughout until the problem isn’t resolved.

Cons

They should add a medical dictionary feature for people who don’t know to spell, and they need to improve their e-prescribing module as well.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

Sandy

ERH Healthcare, 101-500 employees

June 2022

Azalea is awesome!
Pros

The training, installation, and setup were very efficient. Once you climb the learning curve it is smooth sailing from there.

Cons

It is a comprehensive EHR software with a lot of features to learn about.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

Shannon

Rest Hospital, 11-50 employees

April 2022

Not fit for hospitals
Pros

Very Convenient to scan documents and add to charts.

Cons

Everything on the patient charts is segregated and a lot of the information is hidden. The billing components do not communicate and there are other bugs that slow down the system hence lowering productivity.

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

Christopher

Riverbed Rehabilitation Center, 51-100 employees

April 2022

Awesome for any clinic
Pros

Every option that we integrate with it works well. It brings productivity and efficiency into your workflows. Appointment reminders have been a big help for us.

Cons

NA

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

Enida

Celebration Orthopedics, 11-50 employees

April 2021