Azalea Health Reviews

“Hidden fees and rising costs

Pros

One thing that was genuinely positive was the support team. They're based in the US, consistently friendly and polite and they respond to emails and concerns pretty quickly.

Cons

The product was presented to me at one quoted price but later I realized that getting the full functionality required paying extra add-on fees. Those charges kept going up over time and none of them were refundable. Make sure you fully understand every part of the pricing before signing any contract with this company.

“Cluttered interface

Pros

Basic functionality feels lacking because I have to look through multiple parts of the chart just to find incoming information. Notes, labs and imaging are not integrated in chronological order and prescribing through DrFirst is complex.

Cons

The interface looks visually cluttered and the prescribing platform requires far too many clicks. Basic chart functionality is weak, with no proper chronological organization and data coming in from different interfaces does not integrate well.

“avoid it at all costs

Pros

It was a terrible experience for us. After they bought the practice management software we had been using someone in my office ended up signing a 5-year contract with them. From there, the whole setup was handled so badly that it nearly pushed my practice into bankruptcy. We went almost five months without getting paid and the entire situation turned into a complete disaster. I would absolutely tell others to avoid them at all costs.

Cons

Trying to get help from them was just as bad. Every time we called, nobody actually stepped in to resolve anything and there was no real customer service or personal attention at all. In my opinion, it is a horrible company to deal with. We were eventually forced to bring in outside consultants just to get the system functioning because we had no other option. Even after that, it only worked well enough to limp along, the reporting is weak and the software still feels below standard.

“Constant new features

Pros

It keeps rolling out more features and the online clinical training has been really helpful. The quizzes are especially useful and help reinforce what I'm learning.

Cons

Price keeps increasing even though it was originally supposed to be a more budget-friendly option for smaller clinics.

“great for maintaining patient information

Pros

Azalea Health has been a solid tool for documenting and maintaining patient information, appointment details and insurance records all in one place.

Cons

Every now and then, it does glitch and some details in a patient's profile don't load properly on the first try.

“Complete solution to your medical needs

Pros

It gives me instant access to my health records and lab results. Its super easy to save my details and book appointments without any fuss. I can even request prescriptions from a specific pharmacy to be delivered right at my doorstep. Huge help when Im feeling sick. Really appreciate what it does for me!

Cons

I find it really tough to book in person appointments because theres not much availability from the medical practitioners.

“Good tool with small issues

Pros

Really easy to use generally. I really like the features for scheduling. There are a few small issues that could easily be fixed by the team but it seems theyre not at the top of their to do list at least for now.

Cons

Theyve been slow with the updates that were supposed to roll out in 2024. Several clients asked for appointment reasons to be visible directly instead of hovering over the slot to see the details. We were promised that the engineering team would handle this but I havent seen any progress yet.

“Dishonest company

Pros

The sales team is very efficient. And MIPS is included in the pricing of the program which I find quite helpful.

Cons

They were not transparent in their dealing right from the start. I was told there would be no auto renewal with the contract but turns out there was. Similarly I was also told I could pull back from the contract anytime which I later came to know was conditional with a 90 day notice. I was promised a lower fee when our practice slowed down but that didnt happen either.

“Would never recommend

Pros

It was all a lie. From the get go we were mislead about all the supposed benefits of using this EMR and billing service.

Cons

They made false promises all the time. Bills piled up in the queue for over two months and I nearly went bankrupt. Had to hire another biller. They were being paid and that too quite a big amount to offer a full RCM product but we didnt get that. They did absolutely nothing for us!

“Dont fall for Azalea

Pros

Too many issues and they dont offer much. I feel like thats the reason you have to sign up for five years without even a trial.

Cons

Their customer service was awful and they trapped us in a five year contract. We were promised services that they couldnt even integrate.

“Not happy at all!

Pros

The support staff is kind and competent but sadly they are dealing with an irreparable product. The fixes that should have already happened seems like not happening any time soon. So I really hope future buyers avoid such troubles we're facing by considering whether they should buy it or not.

Cons

It's nothing like what was advertised. It is filled with glitches and its task reminders are a mess. Plus the system jumbles data, especially with medications that makes us renew it every month which makes the process simply the worst and annoying. We ended up wasting hours trying to fix data that was perfectly fine two days before renewals.

“I expect more value for the price paid

Pros

The software is affordable and fairly easy to use. Plus, they always handle the basics pretty well.

Cons

You should get more for what you pay but this is not the case as every little thing costs extra. Plus the base price offers comes with zero perks. You just get what you pay for. Moreover they've raised prices without adding anything to make up for it.

“Azalea EMR is user-friendly

Pros

Azalea is without a doubt one of the most user-friendly charting system I have ever used. The layout of the software is not at all complicated which allow us to navigate it easily. Even though an excess of features can overwhelm but Azaleas simplicity overpowers it.

Cons

The prescription and scheduling pages confuse me a bit especially when I need to override blocked sections.

“Have used and trusted for years!

Pros

Learning and using Azalea is fairly easy. As there are multiple tutorials available for assistance not only for us but for the newbies too whenever required.

Cons

The reporting choices are not great and I feel they need more options.

“My first impression of Azalea….

Pros

Not only the system is easy to use but the one thing I like the most about it is that most of it features are self-explanatory which allow us to complete tasks without an issue.

Cons

I wish there were more billing options in the report features.

“Azalea must make improvements to enhance user experience

Pros

Azaleas is not a complex program to learn, mainly if you compare it with other similar products.

Cons

It's expensive compared to others especially when you have many providers. Also they should consider user suggestions to improve it.

“To me it is 5/5

Pros

Training new employees on Azalea was not a difficult task for us due to its highly user-friendly interface.

Cons

I do not have any complaints about the system as it's pretty easy to use.

“Still searching for a better option!

Pros

I chose Azalea because of its USA-based operations and reasonable price. It may vary a bit but it is mostly the same as the competitors.

Cons

The setup process was quite messy. Plus the billing services were not delivered as promised and the billing person was not helpful in any manner. In simple words they have failed to fulfill their promises.

“A simple to use EHR

Pros

Azaleas is not only simple to use but it is also easy to retrieve items once you save them within the system. Also you can toggle between systems without a problem.

Cons

One thing that annoys me the most is that I have to input a code every time I sign in.

“Azalea Health's support service is excellent!

Pros

Overall it is easy to use and serves us well for our pediatric offices. Plus, whenever we face any issue, Azalea Health's support team responds quickly. They have the best RCM team.

Cons

The prescribing plug-in requires too many clicks which I personally do not like. And it should pull basic patient info like weight automatically.

“Great!! Improves our productivity

Pros

The best thing I like about Azalea is its efficient design and user-friendly interface that promotes a highly efficient workflow enhancing productivity.

Cons

Navigating through different functions is not as easy as I expected.

“Pretty cool

Pros

I face no more problems with the uploads. I really like the ease of uploading photos and documents into patient charts that Azalea offers.

Cons

I do not like that I can't print a daily schedule directly from Azalea.

“Azalea – A solid choice

Pros

Navigating through different apps within Azalea is pretty easy for us and it even improves overall user experience.

Cons

So far, we have not faced any issues with the software.

“Works the best for us!

Pros

Azalea works excellently for us. Also it is fairly easy to use and learn.

Cons

Some of the reports are a bit confusing to use.

“User-friendly product

Pros

Azaleas is user-friendly and it is too easy to enter or get any information you need within charts.

Cons

The scheduling is slow which delays our check-out process and there are too many clicks to schedule.

“Top-notch customer support…

Pros

Azalea's customer support is top notch and they make sure we get quick assistance whenever needed reflecting their commitment towards customer satisfaction.

Cons

We are a small practice and do not use many of the programs Azalea offers considering that the price we pay is a bit too high.

“Great features and easily accessible....

Pros

Easy accessibility is a key strength of Azalea which allows all our office users to use it features without any hassle.

Cons

I wish the pop-ups were better and tech support should have access.

“Training process was simple!

Pros

Integration was smooth and training was simple as I completed it within a week.

Cons

The transition of charts from GreenWay to Azalea was way too chaotic and retrieving information was not easy too.

“A good choice!

Pros

Azalea software user friendly nature and self-explanatory nature make it an ideal choice for various users like us.

Cons

I don't have any cons to write about Azalea software.

“Reporting feature is not up to the mark

Pros

We find editing charges reasonable and customer support is superb too!

Cons

Training we received was subpar and the reporting features are not the best. Patient ledgers do not contain important information and tracking payments is a bit of a hassle.

“EMR for Idiots

Pros

Despite initial skepticism towards technology my experience with Azalea Health products has been transformative. Switching from paper charts Ive come to appreciate the efficiency of electronic records.

Cons

While the EMR has made my life easier computer-generated notes arent as good as my previous dictations.

“front desk

Pros

Scheduling patients and processing payments are seamless tasks within Azalea.

Cons

Front desk cant verify pharmacy with patients.

“Azalea Health Review

Pros

It effectively tracks my clients.

Cons

While the software functions adequately it lacks the user-friendliness of other systems Ive previously used exhibiting slower performance and inadequate note-taking capabilities.

“Need some improvements

Pros

The standout feature of Azalea is its ease of use reducing the hassle compared to other EMR systems.

Cons

It has fewer features and is less user-friendly compared to other EMRs.

“Great Company

Pros

Azaleas user-friendly interface ensures staff inquiries are addressed promptly within 24 hours or less.

Cons

It would be nice to see a message preview before logging in although its not a big deal.

“Azalea Review

Pros

I appreciate how easy it is to access and navigate the software; finding what I need is straightforward.

Cons

Occasionally the system freezes up.

“Excellent Customer Service

Pros

Its highly user-friendly and new providers catch on quickly; customer service is prompt and helpful.

Cons

The price is satisfactory; however it would be preferable if the cursor automatically positioned itself where typing should commence when opening a patient search or message.

“LPN using Azalea in a clinic.

Pros

When information is entered correctly having patients full details at my fingertips is incredibly useful; it makes answering questions and follow-ups much easier than using paper.

Cons

My least preferred aspect was the immovable pop-up windows particularly when dealing with PAs under the medication tab leading to time-consuming processes.

“Azalea Payment Posting

Pros

Posting payments and balancing is straightforward.

Cons

Reading accounts proves challenging likely due to my limited use of Azalea. Although Im not the primary user we intend to maintain Azalea for MAC despite operating multiple practices with various software applications.

“Great tool

Pros

Navigation is simple; it serves as a great tool for cross-checking financial data.

Cons

One drawback is its tendency to log users out within a minute.

“Good EHR and affordable price

Pros

Azalea offers affordability and comprehensive coverage particularly beneficial for small privately-owned businesses seeking essential services.

Cons

It doesnt have as many features and sometimes there are issues that take a while to fix.

“Azalea Review

Pros

Azaleas ease of use and straightforward design make it accessible and understandable for all users.

Cons

It can be slow sometimes especially when connections are down.

“review 3/10/23

Pros

The integration of administrative and clinical features in Azalea is a notable improvement.

Cons

There arent efficient links for clinical flow and they havent implemented recommendations to improve charting.

“Effective product for working denials - horrible for RHC payment posting

Pros

While highly adaptable overall Azalea may present challenges for OBGYN practices due to specific needs not being fully met.

Cons

Azalea struggles with posting payments for Rural Health Clinics causing a huge problem for us with manual entries taking hundreds of extra hours.

“Azalea user

Pros

Uploading PDFs and other tasks are quick and responsive within Azalea ensuring efficient account management.

Cons

The obligatory four-year contract is impractical for my business; I wish there were shorter options.

“Great

Pros

I find it effortless to use; theres no waiting for doctors to send orders.

Cons

Personally I dont encounter any issues with the product; I simply input a name and it retrieves the information promptly.

“Reivew of Azalea

Pros

Its easy to use but more billing options would be beneficial.

Cons

Sluggish software and limited report customization present notable drawbacks.

“Overall a good EMR

Pros

Understanding and navigating it is a piece of cake.

Cons

Patient registration proves cumbersome and repetitive.

“Azalea

Pros

Azalea is user-friendly! Navigation is not hassle anymore.

Cons

To date I have encountered no significant dislikes regarding the system.

“Azalea for Billing Solutions

Pros

Day-to-day tasks are straightforward.

Cons

Billing claims should not require the deletion of additional diagnoses listed in the record. Improved support accessibility and decreased lag time are warranted.