CareCloud EHR Reviews

Pros

The system can be customized and personalized according to my practice, which helps me a lot.

Cons

The customization setup part can be somewhat cumbersome; however, it works in the long run. It would be ideal to have much more customization capacity for specific field sets.

Pros

The system is easy to use, and I really like the way it is color-coordinated. The customer support team knows everything about the product and always helps us out. It feels like the CareCloud’s team really love and care about their work.

Cons

We can’t submit tertiary claims electronically and cant type in the payor id to find the insurance company. They need to work on this.

Pros

We were misled into thinking this was a stable EHR company but just three months later, they were bought by a larger equity firm and from then on, the online reliability was terrible and communication from their support company, MDS was equally bad. Eventually, we had to abandon this EHR and are now transitioning to another EHR, hoping for a better outcome.

Cons

The reliability has been terrible for the last 15 months ever since private equity bought them.

Pros

Charting is done easier with CareCloud especially because it is quite easy for us to navigate the system. I love the color coding and the outline of the whole system. EMR side of the software is easier and user-friendly and their customer support is superb.

Cons

It doesn’t support the Insurance claims completely and we have to add it manually which is a bit of a hassle for my biller. Other than that, it works seamlessly.

Pros

Absolutely nothing as its terrible and no one is willing to help.

Cons

This software is horrible. The worst I have ever used.

Pros

Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.

Cons

I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.

Pros

I loved how this software looked. They designed it like an iPhone, with bright colors and rounded, app-like options. I found that all my users easily figured out where everything was and did not struggle to learn the system. I also appreciate the "all-in-one" design which had everything anyone in our company could possibly need.

Cons

During my time as a user from 2014 to 2017, I found the customer service process frustrating. You had to create an online case and it was difficult to reach someone by phone.

Pros

My front desk is happy with the system because of its ease of use. Scheduling appointments has never been easier for us. CareCloud is always updating its system which in my opinion is great for the end-user since it brings in more efficiency with every update. Doctors are happy that they are able to complete their charting easily as well as timely.

Cons

It does what it says. Happy with the system overall.

Pros

First of all, I’m impressed with their billing. Instead of waiting for a long time, we are able to easily identify any anomalies in our claims which has ultimately increased our revenue; thanks to CareCloud. Scheduler module is easy and the solution itself is intuitive and navigation is smooth. However, my main concern was out billing because of our previous EMR we faced some reduction in our revenue cause of their ineffective billing, however, that is no longer the case.

Cons

Not too fond of the recent update in their prescription module as it takes too much time to pull up the correct medication.

Pros

Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.

Cons

I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.

Pros

Billing was simple and correcting claims was simple. Posting was easy too. Although I am no longer using this product, I did gladly work with it again.

Cons

I do not remember the details because its been a while since I worked with it but I do recall liking it for billing.

Pros

None.

Cons

I really just want to get away from this company. The support is not what one asks for. The team seems to be really rude. They never return our calls or emails. No response. They even close our cases without fixing the issues.

Pros

It combines billing, scheduling and charts all in one platform.

Cons

You cannot delete recurring appointments in bulk and once you set the times for these recurring appointments, you cannot change them. What's the point of having a recurring appointment feature if any changes have to be made individually anyway?

Pros

CareCloud has a modern look thats simple to navigate. Also Its easy to use..

Cons

The customer support is completely useless and clearly lacks leadership.

Pros

The most efficient part of the system is its ease of use. CareCloud has given our practice the flexibility to tailor it according to each department. Providers are happy because they no longer have to spend hours charting their notes. Its easy to maneuver and document.

Cons

Some restrictions due to the absence of certain software are a con according to me especially when we are not that tech-savvy. Other than that, I am happy with the system.

Pros

Implementation was seamless and the team was highly capable. They were patient with me and incorporated and made all the tweaks that I wanted in it for it to work for my office. We like the overall look of the EMR itself, colors are very pleasing. The prescription module, as well as the entire system, is easy and user-friendly.

Cons

It needs more exploration to do on my part which is a bit overwhelming for me. However, I trust their customer support would be there for me to answer any questions. I highly recommend CareCloud.

Pros

I have been using Care cloud for more than five years. Everyday tasks are done with a fair deal of ease. Scheduling is very intuitive. Filing claims is done with a few quick steps which spare us a lot of time.

Cons

Their customer service was a huge letdown. They do not mention it but the contract states you can only get out of it once in a years time. Which limits your options. It is costly for private practices. I wanted to terminate my contract since months into the year because hiring a new billing staff required me to change my scheduling system. But they were not willing to do it and refused blatantly. It is better if you hire a sperate biller than purchase this system. Since it hasnt been working the way it once did. Have encountered too many problems in the past year.

Pros

An amazing practice assistant software for billings, collections, and follow-ups. The working is intuitive and very efficient. You can make ongoing changes. The sites readability is great. Everything is very well organized which means all features can be located with much hassle. Their billing system has many useful tools to speed up the process of posting bills, faxing or transmitting them and checking their status all from within the system.

Cons

It would be great if we had access to the same lists of notes, contacts and fax numbers throughout the system and not just by the user.

Pros

Currently, we are using the PM side of the system and I have to say it has made our entire billing process effective and smooth. We are able to easily access the providers database for insurance purposes as well as find out quickly about any errors we may have on our claims.

Cons

Looking forward to their user conference to get more insight into the system and possibly switching our current EMR system to CareCloud so we can benefit from their All in One program.

Pros

Getting CareCloud is easily one of the best choices we have made for our practice. The software has a very user-friendly interface, ensures the nicest most convenient work experience. Everything gets done super efficiently and effectively. The company is very much client-oriented, always working towards making improvements in their products. Its OS has a very similar working to that of an iPhone which makes it all the easier to navigate.

Cons

It does take a LOT of time adjusting to what works how. The customer service is inconsistent, they have made a lot of changes in their support services which makes it hard to keep track of who can help you with what. But all things considered, CareCloud is a very promising company.