Last Updated

Key Takeaways

Generated from the text of customer reviews

CareCloud EHR is a cloud-based EHR and practice management platform designed for physicians, billing teams, and front-desk staff in multi-specialty and high-volume practices. Users praise its integrated billing system, while support responsiveness remains a recurring concern. Recently, the platform announced the acquisition of HFMA MAP App to expand AI-benchmarking in integrated health systems and hospitals.

Our Verdict

CareCloud is a strong choice for mid to large-sized medical practices that handle complex billing and high patient volumes. Its pricing may feel steep for smaller clinics, but larger teams gain long-term value from its scalability and integration support. We recommend it for organizations seeking streamlined operations and financial visibility.

CareCloud EHR Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Patient Portal
  • Compliance Tracking

CareCloud EHR Features

Automated Billing

CareCloud billing revolutionizes the revenue cycle management process for healthcare practices. With this functionality, intelligent task management become seamless and error-free. It streamlines the creation of invoices, claim submissions, insurance eligibility, and payment tracking, reducing administrative burdens significantly. Automated medical billing services ensures timely and accurate reimbursement, enhancing the practice's financial health while minimizing the risk of claim denials and delays.

See How It Works
Telehealth

This certified EHR software lets healthcare providers offer virtual consultations and medical services quickly. This user-friendly tool enhances accessibility to care by connecting patients and providers remotely, facilitating consultations from anywhere, and reducing the need for in-person visits. It supports secure video conferencing, electronic prescriptions, and digital patient documentation.

See How It Works
Reports And Analytics

CareCloud analytics and reports offer a comprehensive view of practice performance, clinical outcomes, and financial metrics through customizable reports and dashboards. The detailed reporting capabilities help identify trends, optimize resource allocation, and make informed decisions to improve practice efficiency, patient care, and financial sustainability.

See How It Works
Appointment Scheduling

This feature simplifies the scheduling process for both providers and patients. It allows practices to efficiently manage appointments, assign staff, and optimize the utilization of resources. Patients benefit from the convenience of booking appointments online, receiving reminders, and accessing their appointment history. This feature enhances patient satisfaction, reduces no-shows, and ensures a well-organized practice schedule.

See How It Works
Patient Portal

Patients can conveniently access the integrated patient portal, Breeze, through desktop and mobile devices. Breeze empowers patients to proactively manage their healthcare experience by enabling them to complete registration and intake forms before office visits, request prescription refills, and effortlessly update their details. Furthermore, this integrated patient portal also helps to securely engage patients with the providers, enhancing communication.

See How It Works
Clinical Decision Support

This integrated practice management software offers real-time clinical decision support that helps providers with better patient outcomes. The alerts help to notify about drug interactions and allergies so that doctors are aware before prescribing any medication.

See How It Works

Pros And Cons of CareCloud EHR

Pros

  • The customer support team is efficient and responsive

  • Efficient billing helps to overcome financial and regulatory challenges

  • The EHR system promotes quality initiative reporting

  • CareCloud charts provide quick access to critical patient information

Cons

  • The scheduler does not allow users to delete recurring appointments in bulk, according to some CareCloud users

  • Initially, setting up and implementing the system can be a bit complex

CareCloud EHR Reviews

Total 60 reviews

3.6

All reviews are from verified customers

Rating Distribution

5

Stars

47%

4

Stars

18%

3

Stars

8%

2

Stars

5%

1

Stars

22%

Share your experience

L

LeAnne

Healthcare, 500+ employees

3.0
March 2024

Nice product for scheduling

Pros

I am pleased with the scheduling features and the options for patient records.

Cons

Some other functions were complicated and difficult to use.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

F

Frances

Healthcare, 1-10 employees

More than a year

2.0
February 2024

Terrible service

Pros

They provided the EMR for free for several years and we benefited a lot from its basic services.

Cons

The support was disappointing. When CareCloud started charging for EMR, I had to switch to another EMR/EHR due to downsizing my practice and moving toward semi-retirement. They offered very little help in transferring my data and the data they provided was flawed which makes it impossible to upload properly into the new EHR. When I asked them to correct their mistakes and allow the doctor read-only access to the data in the meantime, they went silent. They refused access, preventing the doctor from seeing the notes needed for patient care. This has been going on for a month and still continues. I have made around 10 attempts to contact customer service in the past week, but they have not responded at all.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

P

Paul

Healthcare, 11-50 employees

More than a year

3.0
May 2023

Would not recommend

Pros

The best aspect of it is its look and feel.

Cons

Features are broken and they won't fix them until you threaten to leave. Then, they try to trap you with an auto-renewal clause hidden in the MSA. Be very cautious before signing anything.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

2

Functionality

4

Frequently Asked Questions

What level of support does CareCloud EHR offer?

CareCloud EHR provides live chat, fax, email and form submission support.

What languages does CareCloud EHR support?

CareCloud EMR software supports the English language.

Does CareCloud EHR support mobile devices?

Yes, CareCloud EHR supports mobile devices.

How does CareCloud EHR help health systems?

CareCloud software aids health systems by streamlining operations and improving patient outcomes. Moreover, the software offers comprehensive features to help practitioners provide better care.

Which medical departments prefer CareCloud EMR software?

CareCloud EHR is suitable for practices of all sizes and can be utilized by various specialties in the healthcare department.

How much does CareCloud EHR software cost?

The vendor offers customized pricing plans, starting from $649/feature/month. Get in touch with us for a personalized CareCloud cost quote today!

Does CareCloud EMR software have a mobile app?

Yes, CareCloud EMR software has a mobile application.

Who are the typical users of CareCloud EHR?

CareCloud EMR system offers easy scalability for various medical groups and accommodates several specialties, including cardiology, internal medicine, orthopedics, neurology, general surgery, urgent care, and therapy solution.

Is CareCloud EHR free?

No, the CareCloud EHR software is not free.

What other apps does CareCloud EHR integrate with?

The platform integrates with various third-party applications and tools, including Epic, ProPath, Meditech, HealthLink, Cubixx MD, Contexture, and BRONSON.

Does CareCloud EHR offer an API?

Yes, the platform offers an API.

Does CareCloud EMR software have a mobile app?

Yes, CareCloud EMR software has a mobile application.