softwareCareCloud EHR Software Reviews
43 Reviews
Overall Rating
4
43 Reviews
Rating Distribution
5
(25)
4
(9)
3
(1)
2
(1)
1
(7)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
43 Reviews
Rating Distribution
5
(25)
4
(9)
3
(1)
2
(1)
1
(7)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Great billing and claims collection system
Great billing and claims collection system
Pros
As a physician in a small practice, the claim follows ups and collections aid from CareCloud Concierge is a lifesaver for me as it enables me to do my own billings instead of spending more money on an in-house billing member. With the help of Carecloud EHR, a lot of my payments are automated that saves me a lot of time and effort and eliminates any chance of human error by updating the accounts regularly. Impressive work I must say.
Cons
CareCloud EHR Software was a little challenging to get used to at first as its working is less like mainstream EHR systems and more like an app store application. Getting used to my part of the work and the system’s processing took its time but it was more than worth it later on. The company practice management team and support staff have been a great help throughout and i hope it stays stays this way.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Rachel
South Georgia Primary Care, - employees
Feb 22, 2023
Great software. Incredibly easy to use
Great software. Incredibly easy to use
Pros
User-convenience provided by CareCloud is fabulous. Staff learned their way around the system within a few hours of training. Implementation was even simpler than anticipated. Our providers find it extremely basic and simple to utilize. The system offers high customizability. Their staff is very amiable and understanding. Analytics is great. The claims scrubbing is done using 3 clearinghouses that work with many second-level merchants who work explicitly with billers, increasing our clean claims rate. Its simple to make reports, dive into the EMR to pull information and make dashboards for every worker and supplier whenever wanted. Dashboards with the goal that every representative and partner can check KPIs every day.
Cons
There is a minor inconvenience while dealing with self-payment IDs for easy posting. However, a little effort and extra steps solve the problem. We regret not having discovered CareCloud sooner. Maybe they should work on their marketing so more practices know about the great things they have to offer.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Mel
Animas Foot & Ankle, 51-200 employees employees
Jan 17, 2023
Amazing Billing
Amazing Billing
Pros
The integrated billing department is just amazing. Switching to CareCloud was one of the best decisions I made.
Cons
Just the claim department is not really quick in responding.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jordan Bell
Medical Practice, 51-200 employees employees
Nov 21, 2022
Great billing software. Suitable for all
Great billing software. Suitable for all
Pros
The system is highly efficient and error-free. CareCloud EHR is designed to be easily utilized by people with all levels of expertise. Providers, clients, and staff all find it equally comprehensive and easy to navigate. We have rarely had any complaints in that department. The billing software is quick and simple, and documentation and filing claims are done very efficiently. As long as you make no errors in patient data input, it works seamlessly. The support staff is very commendable.
Cons
It is a little confusing when retrieving reports, as there is no way to be certain if you are being shown all the necessary information on that report. Could use more A/R reports.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Brenda
Billing at J Parks Medical, LLC, 2-10 employees employees
Oct 10, 2022
Software with the ease of an app
Software with the ease of an app
Pros
The coolest thing about CareCloud EHR is that it functions like any app on your phone which makes it very easy to navigate and locate things. The layout is incredibly intuitive and no complex steps are required to get everyday tasks done. We can access the software anywhere at any time because the whole system is web-based.
Cons
Much like most EHRs, Carecloud EHR has its moments too. Some glitches here and there but I suppose, that is part of the package with any electronic records database. Although their support team has been a great help throughout with any problems we had.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chelsea
iScribes, 51-200 employees employees
Sep 20, 2022
On top of their game!
On top of their game!
Pros
CareCloud EHR software is very simple to use, and vendor-client communication is excellent! In addition, they are incredibly responsive and assist in alerting us to problems before we even realize they exist. Finally, I love the cloud-based accessibility and the ease of working while on the go.
Cons
No cons to mention at the moment for CareCloud EHR.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Alex
Mental Health Care, 10-49 employees
Jul 24, 2022
CareCloud Review!
CareCloud Review!
Pros
In my 30 years of practicing medicine, CareCloud EHR software has been the easiest to use. In addition, the software has optimized the process of scheduling appointments. There are no installation and hardware costs because the software is cloud-based. All in all, I recommend the software for its ease of use, cost-effective features, and remote accessibility. very impressive work.
Cons
We have no complaints about this amazing software.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Mayra
Medical Practice, 10-49 employees
Jun 07, 2022
Great service. Keeps getting better
Great service. Keeps getting better
Pros
I have been using this software for years and I am very happy with my decision. The best thing about CareCloud that makes it so easy and effortless to operate is its App-like appearance, it is very instinctive to figure out how to utilize different functions; development team has been amazingly adaptive in routinely renewing the different capacities to improve its handiness to doctors and staff. As opposed to other EHR software out there created by programmers for programmers with little regard for its usability to healthcare providers, CareCloud is receptive of MD contribution to make it dynamically easier to use and valuable in the clinical setting. The iPhone app is incredibly useful when far from the clinic.
Cons
I do not have any complaints about this platform whatsoever. They are always putting out updates that improve productivity and fix minor bugs. It is less of the software’s fault but carecloud being a cloud-based system means it’s totally dependent on internet access and internet downtime can cause a lot of trouble for us during clinic hours or during our crisis hours.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Del
Neurosurgery and Pain Specialist of the Carolinas, PC, 2-10 employees employees
May 31, 2022
Good System
Good System
Pros
CareCloud has enhanced the speed of my workflow to a significant extent. In addition, I like how the features are robust and justify the software’s pricing. Finally, the system is super easy to learn, even for non-tech-savvy people like myself.
Cons
We love CareCloud. No complaints from our side.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Andrew
Hospital & Health Car, 10-49 employees
May 13, 2022
CareCloud is Amazing!
CareCloud is Amazing!
Pros
I started acquiring the services of CareCloud one year ago, and I have liked it so far. The documentation feature appeals to me because it is easily customizable, and I can tailor it according to my discipline. Much appreciated.
Cons
The only thing that is lacking is their support team which takes days and weeks to respond back.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Sim
Medical Practice, 2-9 employees
May 11, 2022
We Like it!
We Like it!
Pros
The CareCloud features are robust and highly customizable, but some glitches occur from time to time. Although the support team responds quickly, reliance on software can be frightening when it fails you on important tasks.
Cons
I like the features but I would appreciate it if the customer care team could be more attentive and responsive to our queries.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rebecca
Medical Practice, 2-9 employees
Apr 10, 2022
A good option for mental health related practices.
A good option for mental health related practices.
Pros
The app is great and gives me access to information anytime and anywhere I need. It is very easy to use and tailors itself to your preferences which is amazing.
Cons
There are bugs here and there but their team deals with those matters diligently when reported.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Alex
Avenues of Counseling & Mediation, 11-50 employees employees
Mar 15, 2022
The worst experience ever!
The worst experience ever!
Pros
There is not a single pro that I can list!
Cons
Terrible. Just very terrible.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Ramakanth
River Region Psychiatry, 11-50 employees employees
Feb 14, 2022
Long term partnership
Long term partnership
Pros
we are with CareCloud for about 10 years now and never once have we thought about changing the system. It works remarkably for our practice be it the doctor or the front desk. Customer support is always there should we encounter any problem. I like its reporting system as well as the templates.
Cons
I would like for them to improve on the PM side of their system a bit, the rest is wonderful.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Sheila
Bay Urology Services, 2-10 employees employees
Jan 22, 2022
CareCloud Suite
CareCloud Suite
Pros
The system can be customized and personalized according to my practice, which helps me a lot.
Cons
The customization setup part can be somewhat cumbersome; however, it works in the long run. It would be ideal to have much more customization capacity for specific field sets.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Christopher
NWA Breast Care Specialists, 2-10 employees employees
Dec 20, 2021
CareCloud
CareCloud
Pros
The system is easy to use, and I really like the way it is color-coordinated. The customer support team knows everything about the product and always helps us out. It feels like the CareCloud’s team really love and care about their work.
Cons
We can’t submit tertiary claims electronically and cant type in the payor id to find the insurance company. They need to work on this.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
BETH
Hildebran Medical Clinic, LLC, 11-50 employees employees
Oct 12, 2021
Happy with EMR
Happy with EMR
Pros
Charting is done easier with CareCloud especially because it is quite easy for us to navigate the system. I love the color coding and the outline of the whole system. EMR side of the software is easier and user-friendly and their customer support is superb.
Cons
It doesn’t support the Insurance claims completely and we have to add it manually which is a bit of a hassle for my biller. Other than that, it works seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Beth Josh
Hildebran Medical Clinic, LLC, 11-50 employees employees
Sep 21, 2021
Good for my practice
Good for my practice
Pros
Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.
Cons
I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mary
Dr. Mary Berge and Associates, 11-50 employees employees
Aug 24, 2021
Easy to use
Easy to use
Pros
My front desk is happy with the system because of its ease of use. Scheduling appointments has never been easier for us. CareCloud is always updating its system which in my opinion is great for the end-user since it brings in more efficiency with every update. Doctors are happy that they are able to complete their charting easily as well as timely.
Cons
It does what it says. Happy with the system overall.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lashun
Complete Skin MD, 11-50 employees employees
Jul 31, 2021
Amazing Software
Amazing Software
Pros
First of all, I’m impressed with their billing. Instead of waiting for a long time, we are able to easily identify any anomalies in our claims which has ultimately increased our revenue; thanks to CareCloud. Scheduler module is easy and the solution itself is intuitive and navigation is smooth. However, my main concern was out billing because of our previous EMR we faced some reduction in our revenue cause of their ineffective billing, however, that is no longer the case.
Cons
Not too fond of the recent update in their prescription module as it takes too much time to pull up the correct medication.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Renee
Don L. Perkins MD Inc, 2-10 employees employees
Jun 21, 2021
Good for my practice
Good for my practice
Pros
Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.
Cons
I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Sandra
Franco & Co, 11-50 employees employees
Jun 16, 2021
Not a good Practice Management system
Not a good Practice Management system
Pros
None.
Cons
I really just want to get away from this company. The support is not what one asks for. The team seems to be really rude. They never return our calls or emails. No response. They even close our cases without fixing the issues.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Darren
Legacy Dermatology, 11-50 employees employees
Apr 20, 2021
Tailor made for you
Tailor made for you
Pros
The most efficient part of the system is its ease of use. CareCloud has given our practice the flexibility to tailor it according to each department. Providers are happy because they no longer have to spend hours charting their notes. Its easy to maneuver and document.
Cons
Some restrictions due to the absence of certain software are a con according to me especially when we are not that tech-savvy. Other than that, I am happy with the system.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Sanadu
Advanced Retina & Eye Cancer Center, 2-10 employees employees
Feb 18, 2021
My Recommendation
My Recommendation
Pros
Implementation was seamless and the team was highly capable. They were patient with me and incorporated and made all the tweaks that I wanted in it for it to work for my office. We like the overall look of the EMR itself, colors are very pleasing. The prescription module, as well as the entire system, is easy and user-friendly.
Cons
It needs more exploration to do on my part which is a bit overwhelming for me. However, I trust their customer support would be there for me to answer any questions. I highly recommend CareCloud.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alan
Alpharetta Medical Associates, 2-10 employees employees
Feb 09, 2021
Declining service quality
Declining service quality
Pros
I have been using Care cloud for more than five years. Everyday tasks are done with a fair deal of ease. Scheduling is very intuitive. Filing claims is done with a few quick steps which spare us a lot of time.
Cons
Their customer service was a huge letdown. They do not mention it but the contract states you can only get out of it once in a years time. Which limits your options. It is costly for private practices. I wanted to terminate my contract since months into the year because hiring a new billing staff required me to change my scheduling system. But they were not willing to do it and refused blatantly. It is better if you hire a sperate biller than purchase this system. Since it hasnt been working the way it once did. Have encountered too many problems in the past year.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
William
Bill Tucker MSW, 1 employee employees
Jan 28, 2021
Amazing product
Amazing product
Pros
An amazing practice assistant software for billings, collections, and follow-ups. The working is intuitive and very efficient. You can make ongoing changes. The sites readability is great. Everything is very well organized which means all features can be located with much hassle. Their billing system has many useful tools to speed up the process of posting bills, faxing or transmitting them and checking their status all from within the system.
Cons
It would be great if we had access to the same lists of notes, contacts and fax numbers throughout the system and not just by the user.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Brenda
Sea Spine Orthopedic Institute, 51-200 employees employees
Jan 26, 2021
Impressed with the billing module
Impressed with the billing module
Pros
Currently, we are using the PM side of the system and I have to say it has made our entire billing process effective and smooth. We are able to easily access the providers database for insurance purposes as well as find out quickly about any errors we may have on our claims.
Cons
Looking forward to their user conference to get more insight into the system and possibly switching our current EMR system to CareCloud so we can benefit from their All in One program.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Karen
North Branch Dermatology LLC, 2-10 employees employees
Jan 12, 2021
Perfect for hospitals
Perfect for hospitals
Pros
Getting CareCloud is easily one of the best choices we have made for our practice. The software has a very user-friendly interface, ensures the nicest most convenient work experience. Everything gets done super efficiently and effectively. The company is very much client-oriented, always working towards making improvements in their products. Its OS has a very similar working to that of an iPhone which makes it all the easier to navigate.
Cons
It does take a LOT of time adjusting to what works how. The customer service is inconsistent, they have made a lot of changes in their support services which makes it hard to keep track of who can help you with what. But all things considered, CareCloud is a very promising company.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Jenah
Southeast Psychology, 2-10 employees employees
Dec 23, 2020
Review
Review
Pros
Seemed like a great choice from the first representation but now that we have gotten to use it, the system feels underdeveloped compared to our last EHR software. It is reasonably priced and allows us to handle our own billing, other than that it does not have much to offer. We switched from Athena to this only a week ago, but we are now planning to switch back to it.
Cons
The functionality of the software is nothing like we were shown in the demo. It is below average at best and probably not suited for advanced functions. The design is too simplistic and none of the different aspects make sense together. Everything takes extra clicks and steps. Referral section is a huge disappointment. The charts are not intuitive as far as I can tell. It seems the idea behind the software is promising but the execution, a disaster.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Sherry
Total Health Primary Care, 11-50 employees employees
Nov 18, 2020
Perfect for my practice
Perfect for my practice
Pros
The exceptional interface and App-like feel make this platform simple to learn. It is completely coordinated and the workflow for the system is the best I have ever come across and used in my 16 years profession. The settlement posting and statement aspects are highly advanced and specifically designed for the end use. I also appreciate that there is almost no hold-up time to when you call the support service. Generally, most of my issues are settled effectively over the phone on the same call. No waiting for follow-ups.
Cons
They have spiked up the monthly costs per provider since I started on it. It can seem a little strange when transitioning from another system. But ultimately it is worth it with the ease of use and reliability it offers.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Rainey
Medisense Medical Billing Solutions, LLC, - employees
Aug 17, 2020
Highly recommended for practices of all sizes
Highly recommended for practices of all sizes
Pros
I have not had any big issues with CareCloud’s performance in the entire four years we have used it. It is a robust, comprehensive system which makes it very easy for me to manage my clients and staff. Their billing aspect is highly efficient and accurate that I had to dissolve an administrative position because the billing app took care of all that work itself. The software is easy to navigate and has some great functionalities to offer. We have been very pleased with its overall performance and would definitely recommend it to other practices.
Cons
I wish they had cloud storage so we could upload and save medical records on there. It would help a lot in terms of mobility and quick retrieval. Their scheduling app and iPhone app could use improvements as they are missing some key features.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Melody
Life & Work Solutions, Inc., 11-50 employees employees
Jun 19, 2020
No data privacy
No data privacy
Pros
The billing app is good. You can conveniently check your financials from within the system but only if you want all users to have access to the financials but if it is something you only want to be accessed by an authorized few, it can be trouble. Because unlike most EHRs and CRM, CareCloud does not have differentiated user pathways for clients, practitioners and other staff. They do have a section that seemingly allows you to sever the access of particular parts of the chart but it does not work as it should.
Cons
There is barely any regard for data privacy. There is no option for us to limit or turn off access to patient billings. Any individual who approaches the timetable/plan for the day can tap on a patient on the present calendar and approach all financials related data. Practitioners neednt bother with access to billings yet they do need to see the timetable of all patients present in the facility on their working days. I would not recommend Carecloud EMR to any practice until they have made sense of how to square access to financials from the timetable application.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
3
Marie
West End Consultation Group, 2-10 employees employees
Apr 30, 2020
The most efficient EHR
The most efficient EHR
Pros
The system is incredibly user-friendly. Perhaps, the most simple and efficient EHR software I have ever used. There is no learning curve or a need for any extensive training. Everything is at the tip of your fingers, navigating through the system is a breeze, without having to switch sections, you can easily keep tabs on rejected claims and unanswered claim requests which keeps you on top of things and eliminates the need for consulting old records.
Cons
I wish CareCloud was suitable for a wider collection of specialties. There are some manual work steps whenever we need to file paper claims.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
MEGAN
Innovative Medical Billing LLC, 2-10 employees employees
Apr 21, 2020
Review
Review
Pros
The software design is very promising. It is intuitive and very simple to operate. You can set it up according to your practice or specialty needs. Locating data takes minutes and the reports are in an order that is so easy to manage. Their billing system is automated for the most part that makes our practice much easier by allowing us to do our billings ourselves. The company staff is great. From the administrative staff, the IT department to customer support, they are friendly and always willing to help. The support staff does not close your case before seeing it to finality.
Cons
There need to be more people dealing with front end scrubbing so that the claims have complete and correct data before they are sent out, to avoid the whole process of the refiling denied claims.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Steven
Encore Urology, 11-50 employees employees
Mar 10, 2020
Truly awful. Do not purchase
Truly awful. Do not purchase
Pros
The only thing I like about CareCloud is their assisting staff, the customer support is very kind and always willing to help.
Cons
The system has awful functionality. I do not understand why is it so highly rated. You have to redo most of the documentation yourself. Past history, family history, social history has to be manually rewritten, every single time. The system doesnt pull up numerous routine symptoms for system audits, analysis for past clinical or family history, etc. Whats worse is that they automatically renew your contract for a year without a 60 days-notice, every year. Along these lines, if the dissatisfaction has turned out to be overpowering in light of the fact that you at long last acknowledge they are not going to fix the glitches, and there are 59 days of the years end term, they do not cut you any slack and demand you pay for the whole year.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
3
Scott
Lafferty Family Care, 2-10 employees employees
Feb 18, 2020
Great customer support. Billing module needs improvements
Great customer support. Billing module needs improvements
Pros
I absolutely love how kind friendly and eager to help their support staff is. This is in regards to a particular customer service representative who patiently helped me figure out how to post complicated ERA’s. The system offers much ease for your practice. Checking patients in and out is very convenient with CareCloud.
Cons
There are quite a few things that do not work as they should. The reports are impossible to put together which is nothing like the robust reporting their sales rep promised when we were starting out. Some of the ERA’s are extremely difficult to post, you need to go through so many extra steps of downloading the EDI’s and whatnot. The tertiary claims are not automatically attached to the previous payers EOBs and need to be attached manually which is not the best because Tricare for life and other payers prefer electronic claims.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Katrina
Kapil Puri, MD, PA, 2-10 employees employees
Jan 29, 2020
Works great for psychiatry practice
Works great for psychiatry practice
Pros
I use it on a daily basis in my therapist office. The system is incredibly easy, saves me a lot of time. The charting is intuitive. Scheduling appointments, coordination, and interaction with the system and patients is great. The support is commendable. Knowledgeable and helpful staff. Moving from patient to patient is very quick. All new changes are immediately updated into the system database. I love the accessibility on iPhone with Touch ID.
Cons
The system can be a little slow at times. I need to schedule at fifteen minutes intervals but the system is sometimes very slow to reopen after 45 minutes intervals.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Stan
Biological Psychiatry Center, 11-50 employees employees
Nov 19, 2019
Highly recommended for independent/small practices
Highly recommended for independent/small practices
Pros
Ultimately, you need to thoroughly research the systems and get the one the fits your practice needs best. However, I have complete confidence that CareCloud is the perfect choice for most healthcare facilities irrespective of their size and specialty. The system is easy to use. Intuitive. It saves so much time off your daily computations. The EHR system has all the bells and whistles. I particularly love their billing and RCM systems. The reports are comprehensive. It is perfect to accomplish projects like meaningful use and MIPS. Customer support is top-notch.
Cons
We deal in more than one specialty. the software is adaptive but there are no dashboard widgets or shortcuts for the chiropractic practice,
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Julie
LifeArts Integrated Health Center, PC , 2-10 employees employees
Oct 23, 2019
Great value for money
Great value for money
Pros
Carecloud software is so easy and effortless to use which makes daily working seem very light. Bein a small practice, the software allows me to set up the system according to our requirements and only pay for the things that we need and not the services we do not utilize, like in some other EHRs. The support staff never disappoints, they are easily accessible and you are very likely to have your problems resolved by the end of the phone call.
Cons
There are a few features that I wish CareCloud had, like the Labs auto-integration with the notes so they would automatically be shown in them rather than having to manually attach them.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Cheryl
Nephrology Associates of Indianapolis , 2-10 employees employees
Oct 22, 2019
The best system we have used so far
The best system we have used so far
Pros
Its an intuitive EMR solution that caters to the needs of all sections of the practice and brings the information altogether into the billing section for it to be accurately billed. The main reason to out switch was billing as we could no longer work with our previous EMR company because of their ineffective billing system. CareCloud has designed the system just right for us. Be it follow-ups, claims, collections; it has made everything more seamless for us.
Cons
They could perhaps work a bit more on their implementation team side of the company. It was long and challenging but nevertheless, it turned out to be great.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Jordan
Sunland Home Care, 51-200 employees employees
Sep 18, 2019
Awfully slow EHR
Awfully slow EHR
Pros
When I first started on it, it seemed promising and innovative by the looks of it. But that was all a façade to sell their product. You would think it will improve your practice by a long shot and bring a sense of order with ease because of its application-like layout but it delivers nothing of that sort.
Cons
The software is painfully slow. Half the times it would just give up and a “time out” ticker will appear. The system crashes ever so often without a warning and all progress is lost. You do not have the ease of getting all the info in one mainframe instead you have to switch between apps to view little details of patient’s data such as appointments, lab results, billing information. A different outlet for everything. It is so confusing and frustrating at times. You have to download a separate CMS to view EOB files. The app won’t notify you if a claim was denied. It will sit there for days, weeks and months until you stumble upon it and fix the A/R problems yourself.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
2
Ann Taylor
Ann Kim MD PC, 2-10 employees employees
Aug 30, 2019
The best EMR switch
The best EMR switch
Pros
The integrated billing department is just amazing. Switching to CareCloud was one of the best decisions of me.
Cons
Just the claim department is not really quick in responding.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
3
Jordan L.Lary
Sunland Home Care, 51-200 employees employees
Apr 19, 2019
Simple and Interactive Layout
Simple and Interactive Layout
Pros
Customer support is always available and makes everything smoother including billing processes
Cons
Overall the software is user-friendly but challenging when it comes to implementing this software. Too many steps to follow and takes much time to reload.
Ease of use
3
Value for money
4
Customer Support
2
Functionality
4
Emiily
DLH Consulting &. Psychiatric Services, 1-5 employees employees
Mar 17, 2019
Filters
Great billing and claims collection system
Great billing and claims collection system
Pros
As a physician in a small practice, the claim follows ups and collections aid from CareCloud Concierge is a lifesaver for me as it enables me to do my own billings instead of spending more money on an in-house billing member. With the help of Carecloud EHR, a lot of my payments are automated that saves me a lot of time and effort and eliminates any chance of human error by updating the accounts regularly. Impressive work I must say.
Cons
CareCloud EHR Software was a little challenging to get used to at first as its working is less like mainstream EHR systems and more like an app store application. Getting used to my part of the work and the system’s processing took its time but it was more than worth it later on. The company practice management team and support staff have been a great help throughout and i hope it stays stays this way.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Rachel
South Georgia Primary Care, - employees
Feb 22, 2023
Great software. Incredibly easy to use
Great software. Incredibly easy to use
Pros
User-convenience provided by CareCloud is fabulous. Staff learned their way around the system within a few hours of training. Implementation was even simpler than anticipated. Our providers find it extremely basic and simple to utilize. The system offers high customizability. Their staff is very amiable and understanding. Analytics is great. The claims scrubbing is done using 3 clearinghouses that work with many second-level merchants who work explicitly with billers, increasing our clean claims rate. Its simple to make reports, dive into the EMR to pull information and make dashboards for every worker and supplier whenever wanted. Dashboards with the goal that every representative and partner can check KPIs every day.
Cons
There is a minor inconvenience while dealing with self-payment IDs for easy posting. However, a little effort and extra steps solve the problem. We regret not having discovered CareCloud sooner. Maybe they should work on their marketing so more practices know about the great things they have to offer.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Mel
Animas Foot & Ankle, 51-200 employees employees
Jan 17, 2023
Amazing Billing
Amazing Billing
Pros
The integrated billing department is just amazing. Switching to CareCloud was one of the best decisions I made.
Cons
Just the claim department is not really quick in responding.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jordan Bell
Medical Practice, 51-200 employees employees
Nov 21, 2022
Great billing software. Suitable for all
Great billing software. Suitable for all
Pros
The system is highly efficient and error-free. CareCloud EHR is designed to be easily utilized by people with all levels of expertise. Providers, clients, and staff all find it equally comprehensive and easy to navigate. We have rarely had any complaints in that department. The billing software is quick and simple, and documentation and filing claims are done very efficiently. As long as you make no errors in patient data input, it works seamlessly. The support staff is very commendable.
Cons
It is a little confusing when retrieving reports, as there is no way to be certain if you are being shown all the necessary information on that report. Could use more A/R reports.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Brenda
Billing at J Parks Medical, LLC, 2-10 employees employees
Oct 10, 2022
Software with the ease of an app
Software with the ease of an app
Pros
The coolest thing about CareCloud EHR is that it functions like any app on your phone which makes it very easy to navigate and locate things. The layout is incredibly intuitive and no complex steps are required to get everyday tasks done. We can access the software anywhere at any time because the whole system is web-based.
Cons
Much like most EHRs, Carecloud EHR has its moments too. Some glitches here and there but I suppose, that is part of the package with any electronic records database. Although their support team has been a great help throughout with any problems we had.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chelsea
iScribes, 51-200 employees employees
Sep 20, 2022
On top of their game!
On top of their game!
Pros
CareCloud EHR software is very simple to use, and vendor-client communication is excellent! In addition, they are incredibly responsive and assist in alerting us to problems before we even realize they exist. Finally, I love the cloud-based accessibility and the ease of working while on the go.
Cons
No cons to mention at the moment for CareCloud EHR.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Alex
Mental Health Care, 10-49 employees
Jul 24, 2022
CareCloud Review!
CareCloud Review!
Pros
In my 30 years of practicing medicine, CareCloud EHR software has been the easiest to use. In addition, the software has optimized the process of scheduling appointments. There are no installation and hardware costs because the software is cloud-based. All in all, I recommend the software for its ease of use, cost-effective features, and remote accessibility. very impressive work.
Cons
We have no complaints about this amazing software.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Mayra
Medical Practice, 10-49 employees
Jun 07, 2022
Great service. Keeps getting better
Great service. Keeps getting better
Pros
I have been using this software for years and I am very happy with my decision. The best thing about CareCloud that makes it so easy and effortless to operate is its App-like appearance, it is very instinctive to figure out how to utilize different functions; development team has been amazingly adaptive in routinely renewing the different capacities to improve its handiness to doctors and staff. As opposed to other EHR software out there created by programmers for programmers with little regard for its usability to healthcare providers, CareCloud is receptive of MD contribution to make it dynamically easier to use and valuable in the clinical setting. The iPhone app is incredibly useful when far from the clinic.
Cons
I do not have any complaints about this platform whatsoever. They are always putting out updates that improve productivity and fix minor bugs. It is less of the software’s fault but carecloud being a cloud-based system means it’s totally dependent on internet access and internet downtime can cause a lot of trouble for us during clinic hours or during our crisis hours.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Del
Neurosurgery and Pain Specialist of the Carolinas, PC, 2-10 employees employees
May 31, 2022
Good System
Good System
Pros
CareCloud has enhanced the speed of my workflow to a significant extent. In addition, I like how the features are robust and justify the software’s pricing. Finally, the system is super easy to learn, even for non-tech-savvy people like myself.
Cons
We love CareCloud. No complaints from our side.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Andrew
Hospital & Health Car, 10-49 employees
May 13, 2022
CareCloud is Amazing!
CareCloud is Amazing!
Pros
I started acquiring the services of CareCloud one year ago, and I have liked it so far. The documentation feature appeals to me because it is easily customizable, and I can tailor it according to my discipline. Much appreciated.
Cons
The only thing that is lacking is their support team which takes days and weeks to respond back.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Sim
Medical Practice, 2-9 employees
May 11, 2022
We Like it!
We Like it!
Pros
The CareCloud features are robust and highly customizable, but some glitches occur from time to time. Although the support team responds quickly, reliance on software can be frightening when it fails you on important tasks.
Cons
I like the features but I would appreciate it if the customer care team could be more attentive and responsive to our queries.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rebecca
Medical Practice, 2-9 employees
Apr 10, 2022
A good option for mental health related practices.
A good option for mental health related practices.
Pros
The app is great and gives me access to information anytime and anywhere I need. It is very easy to use and tailors itself to your preferences which is amazing.
Cons
There are bugs here and there but their team deals with those matters diligently when reported.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Alex
Avenues of Counseling & Mediation, 11-50 employees employees
Mar 15, 2022
The worst experience ever!
The worst experience ever!
Pros
There is not a single pro that I can list!
Cons
Terrible. Just very terrible.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Ramakanth
River Region Psychiatry, 11-50 employees employees
Feb 14, 2022
Long term partnership
Long term partnership
Pros
we are with CareCloud for about 10 years now and never once have we thought about changing the system. It works remarkably for our practice be it the doctor or the front desk. Customer support is always there should we encounter any problem. I like its reporting system as well as the templates.
Cons
I would like for them to improve on the PM side of their system a bit, the rest is wonderful.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Sheila
Bay Urology Services, 2-10 employees employees
Jan 22, 2022
CareCloud Suite
CareCloud Suite
Pros
The system can be customized and personalized according to my practice, which helps me a lot.
Cons
The customization setup part can be somewhat cumbersome; however, it works in the long run. It would be ideal to have much more customization capacity for specific field sets.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Christopher
NWA Breast Care Specialists, 2-10 employees employees
Dec 20, 2021
CareCloud
CareCloud
Pros
The system is easy to use, and I really like the way it is color-coordinated. The customer support team knows everything about the product and always helps us out. It feels like the CareCloud’s team really love and care about their work.
Cons
We can’t submit tertiary claims electronically and cant type in the payor id to find the insurance company. They need to work on this.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
BETH
Hildebran Medical Clinic, LLC, 11-50 employees employees
Oct 12, 2021
Happy with EMR
Happy with EMR
Pros
Charting is done easier with CareCloud especially because it is quite easy for us to navigate the system. I love the color coding and the outline of the whole system. EMR side of the software is easier and user-friendly and their customer support is superb.
Cons
It doesn’t support the Insurance claims completely and we have to add it manually which is a bit of a hassle for my biller. Other than that, it works seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Beth Josh
Hildebran Medical Clinic, LLC, 11-50 employees employees
Sep 21, 2021
Good for my practice
Good for my practice
Pros
Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.
Cons
I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mary
Dr. Mary Berge and Associates, 11-50 employees employees
Aug 24, 2021
Easy to use
Easy to use
Pros
My front desk is happy with the system because of its ease of use. Scheduling appointments has never been easier for us. CareCloud is always updating its system which in my opinion is great for the end-user since it brings in more efficiency with every update. Doctors are happy that they are able to complete their charting easily as well as timely.
Cons
It does what it says. Happy with the system overall.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lashun
Complete Skin MD, 11-50 employees employees
Jul 31, 2021
Amazing Software
Amazing Software
Pros
First of all, I’m impressed with their billing. Instead of waiting for a long time, we are able to easily identify any anomalies in our claims which has ultimately increased our revenue; thanks to CareCloud. Scheduler module is easy and the solution itself is intuitive and navigation is smooth. However, my main concern was out billing because of our previous EMR we faced some reduction in our revenue cause of their ineffective billing, however, that is no longer the case.
Cons
Not too fond of the recent update in their prescription module as it takes too much time to pull up the correct medication.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Renee
Don L. Perkins MD Inc, 2-10 employees employees
Jun 21, 2021
Good for my practice
Good for my practice
Pros
Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.
Cons
I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Sandra
Franco & Co, 11-50 employees employees
Jun 16, 2021
Not a good Practice Management system
Not a good Practice Management system
Pros
None.
Cons
I really just want to get away from this company. The support is not what one asks for. The team seems to be really rude. They never return our calls or emails. No response. They even close our cases without fixing the issues.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Darren
Legacy Dermatology, 11-50 employees employees
Apr 20, 2021
Tailor made for you
Tailor made for you
Pros
The most efficient part of the system is its ease of use. CareCloud has given our practice the flexibility to tailor it according to each department. Providers are happy because they no longer have to spend hours charting their notes. Its easy to maneuver and document.
Cons
Some restrictions due to the absence of certain software are a con according to me especially when we are not that tech-savvy. Other than that, I am happy with the system.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Sanadu
Advanced Retina & Eye Cancer Center, 2-10 employees employees
Feb 18, 2021
My Recommendation
My Recommendation
Pros
Implementation was seamless and the team was highly capable. They were patient with me and incorporated and made all the tweaks that I wanted in it for it to work for my office. We like the overall look of the EMR itself, colors are very pleasing. The prescription module, as well as the entire system, is easy and user-friendly.
Cons
It needs more exploration to do on my part which is a bit overwhelming for me. However, I trust their customer support would be there for me to answer any questions. I highly recommend CareCloud.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alan
Alpharetta Medical Associates, 2-10 employees employees
Feb 09, 2021
Declining service quality
Declining service quality
Pros
I have been using Care cloud for more than five years. Everyday tasks are done with a fair deal of ease. Scheduling is very intuitive. Filing claims is done with a few quick steps which spare us a lot of time.
Cons
Their customer service was a huge letdown. They do not mention it but the contract states you can only get out of it once in a years time. Which limits your options. It is costly for private practices. I wanted to terminate my contract since months into the year because hiring a new billing staff required me to change my scheduling system. But they were not willing to do it and refused blatantly. It is better if you hire a sperate biller than purchase this system. Since it hasnt been working the way it once did. Have encountered too many problems in the past year.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
William
Bill Tucker MSW, 1 employee employees
Jan 28, 2021
Amazing product
Amazing product
Pros
An amazing practice assistant software for billings, collections, and follow-ups. The working is intuitive and very efficient. You can make ongoing changes. The sites readability is great. Everything is very well organized which means all features can be located with much hassle. Their billing system has many useful tools to speed up the process of posting bills, faxing or transmitting them and checking their status all from within the system.
Cons
It would be great if we had access to the same lists of notes, contacts and fax numbers throughout the system and not just by the user.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Brenda
Sea Spine Orthopedic Institute, 51-200 employees employees
Jan 26, 2021
Impressed with the billing module
Impressed with the billing module
Pros
Currently, we are using the PM side of the system and I have to say it has made our entire billing process effective and smooth. We are able to easily access the providers database for insurance purposes as well as find out quickly about any errors we may have on our claims.
Cons
Looking forward to their user conference to get more insight into the system and possibly switching our current EMR system to CareCloud so we can benefit from their All in One program.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Karen
North Branch Dermatology LLC, 2-10 employees employees
Jan 12, 2021
Perfect for hospitals
Perfect for hospitals
Pros
Getting CareCloud is easily one of the best choices we have made for our practice. The software has a very user-friendly interface, ensures the nicest most convenient work experience. Everything gets done super efficiently and effectively. The company is very much client-oriented, always working towards making improvements in their products. Its OS has a very similar working to that of an iPhone which makes it all the easier to navigate.
Cons
It does take a LOT of time adjusting to what works how. The customer service is inconsistent, they have made a lot of changes in their support services which makes it hard to keep track of who can help you with what. But all things considered, CareCloud is a very promising company.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Jenah
Southeast Psychology, 2-10 employees employees
Dec 23, 2020
Review
Review
Pros
Seemed like a great choice from the first representation but now that we have gotten to use it, the system feels underdeveloped compared to our last EHR software. It is reasonably priced and allows us to handle our own billing, other than that it does not have much to offer. We switched from Athena to this only a week ago, but we are now planning to switch back to it.
Cons
The functionality of the software is nothing like we were shown in the demo. It is below average at best and probably not suited for advanced functions. The design is too simplistic and none of the different aspects make sense together. Everything takes extra clicks and steps. Referral section is a huge disappointment. The charts are not intuitive as far as I can tell. It seems the idea behind the software is promising but the execution, a disaster.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Sherry
Total Health Primary Care, 11-50 employees employees
Nov 18, 2020
Perfect for my practice
Perfect for my practice
Pros
The exceptional interface and App-like feel make this platform simple to learn. It is completely coordinated and the workflow for the system is the best I have ever come across and used in my 16 years profession. The settlement posting and statement aspects are highly advanced and specifically designed for the end use. I also appreciate that there is almost no hold-up time to when you call the support service. Generally, most of my issues are settled effectively over the phone on the same call. No waiting for follow-ups.
Cons
They have spiked up the monthly costs per provider since I started on it. It can seem a little strange when transitioning from another system. But ultimately it is worth it with the ease of use and reliability it offers.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Rainey
Medisense Medical Billing Solutions, LLC, - employees
Aug 17, 2020
Highly recommended for practices of all sizes
Highly recommended for practices of all sizes
Pros
I have not had any big issues with CareCloud’s performance in the entire four years we have used it. It is a robust, comprehensive system which makes it very easy for me to manage my clients and staff. Their billing aspect is highly efficient and accurate that I had to dissolve an administrative position because the billing app took care of all that work itself. The software is easy to navigate and has some great functionalities to offer. We have been very pleased with its overall performance and would definitely recommend it to other practices.
Cons
I wish they had cloud storage so we could upload and save medical records on there. It would help a lot in terms of mobility and quick retrieval. Their scheduling app and iPhone app could use improvements as they are missing some key features.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Melody
Life & Work Solutions, Inc., 11-50 employees employees
Jun 19, 2020
No data privacy
No data privacy
Pros
The billing app is good. You can conveniently check your financials from within the system but only if you want all users to have access to the financials but if it is something you only want to be accessed by an authorized few, it can be trouble. Because unlike most EHRs and CRM, CareCloud does not have differentiated user pathways for clients, practitioners and other staff. They do have a section that seemingly allows you to sever the access of particular parts of the chart but it does not work as it should.
Cons
There is barely any regard for data privacy. There is no option for us to limit or turn off access to patient billings. Any individual who approaches the timetable/plan for the day can tap on a patient on the present calendar and approach all financials related data. Practitioners neednt bother with access to billings yet they do need to see the timetable of all patients present in the facility on their working days. I would not recommend Carecloud EMR to any practice until they have made sense of how to square access to financials from the timetable application.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
3
Marie
West End Consultation Group, 2-10 employees employees
Apr 30, 2020
The most efficient EHR
The most efficient EHR
Pros
The system is incredibly user-friendly. Perhaps, the most simple and efficient EHR software I have ever used. There is no learning curve or a need for any extensive training. Everything is at the tip of your fingers, navigating through the system is a breeze, without having to switch sections, you can easily keep tabs on rejected claims and unanswered claim requests which keeps you on top of things and eliminates the need for consulting old records.
Cons
I wish CareCloud was suitable for a wider collection of specialties. There are some manual work steps whenever we need to file paper claims.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
MEGAN
Innovative Medical Billing LLC, 2-10 employees employees
Apr 21, 2020
Review
Review
Pros
The software design is very promising. It is intuitive and very simple to operate. You can set it up according to your practice or specialty needs. Locating data takes minutes and the reports are in an order that is so easy to manage. Their billing system is automated for the most part that makes our practice much easier by allowing us to do our billings ourselves. The company staff is great. From the administrative staff, the IT department to customer support, they are friendly and always willing to help. The support staff does not close your case before seeing it to finality.
Cons
There need to be more people dealing with front end scrubbing so that the claims have complete and correct data before they are sent out, to avoid the whole process of the refiling denied claims.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Steven
Encore Urology, 11-50 employees employees
Mar 10, 2020
Truly awful. Do not purchase
Truly awful. Do not purchase
Pros
The only thing I like about CareCloud is their assisting staff, the customer support is very kind and always willing to help.
Cons
The system has awful functionality. I do not understand why is it so highly rated. You have to redo most of the documentation yourself. Past history, family history, social history has to be manually rewritten, every single time. The system doesnt pull up numerous routine symptoms for system audits, analysis for past clinical or family history, etc. Whats worse is that they automatically renew your contract for a year without a 60 days-notice, every year. Along these lines, if the dissatisfaction has turned out to be overpowering in light of the fact that you at long last acknowledge they are not going to fix the glitches, and there are 59 days of the years end term, they do not cut you any slack and demand you pay for the whole year.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
3
Scott
Lafferty Family Care, 2-10 employees employees
Feb 18, 2020
Great customer support. Billing module needs improvements
Great customer support. Billing module needs improvements
Pros
I absolutely love how kind friendly and eager to help their support staff is. This is in regards to a particular customer service representative who patiently helped me figure out how to post complicated ERA’s. The system offers much ease for your practice. Checking patients in and out is very convenient with CareCloud.
Cons
There are quite a few things that do not work as they should. The reports are impossible to put together which is nothing like the robust reporting their sales rep promised when we were starting out. Some of the ERA’s are extremely difficult to post, you need to go through so many extra steps of downloading the EDI’s and whatnot. The tertiary claims are not automatically attached to the previous payers EOBs and need to be attached manually which is not the best because Tricare for life and other payers prefer electronic claims.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Katrina
Kapil Puri, MD, PA, 2-10 employees employees
Jan 29, 2020
Works great for psychiatry practice
Works great for psychiatry practice
Pros
I use it on a daily basis in my therapist office. The system is incredibly easy, saves me a lot of time. The charting is intuitive. Scheduling appointments, coordination, and interaction with the system and patients is great. The support is commendable. Knowledgeable and helpful staff. Moving from patient to patient is very quick. All new changes are immediately updated into the system database. I love the accessibility on iPhone with Touch ID.
Cons
The system can be a little slow at times. I need to schedule at fifteen minutes intervals but the system is sometimes very slow to reopen after 45 minutes intervals.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Stan
Biological Psychiatry Center, 11-50 employees employees
Nov 19, 2019
Highly recommended for independent/small practices
Highly recommended for independent/small practices
Pros
Ultimately, you need to thoroughly research the systems and get the one the fits your practice needs best. However, I have complete confidence that CareCloud is the perfect choice for most healthcare facilities irrespective of their size and specialty. The system is easy to use. Intuitive. It saves so much time off your daily computations. The EHR system has all the bells and whistles. I particularly love their billing and RCM systems. The reports are comprehensive. It is perfect to accomplish projects like meaningful use and MIPS. Customer support is top-notch.
Cons
We deal in more than one specialty. the software is adaptive but there are no dashboard widgets or shortcuts for the chiropractic practice,
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Julie
LifeArts Integrated Health Center, PC , 2-10 employees employees
Oct 23, 2019
Great value for money
Great value for money
Pros
Carecloud software is so easy and effortless to use which makes daily working seem very light. Bein a small practice, the software allows me to set up the system according to our requirements and only pay for the things that we need and not the services we do not utilize, like in some other EHRs. The support staff never disappoints, they are easily accessible and you are very likely to have your problems resolved by the end of the phone call.
Cons
There are a few features that I wish CareCloud had, like the Labs auto-integration with the notes so they would automatically be shown in them rather than having to manually attach them.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Cheryl
Nephrology Associates of Indianapolis , 2-10 employees employees
Oct 22, 2019
The best system we have used so far
The best system we have used so far
Pros
Its an intuitive EMR solution that caters to the needs of all sections of the practice and brings the information altogether into the billing section for it to be accurately billed. The main reason to out switch was billing as we could no longer work with our previous EMR company because of their ineffective billing system. CareCloud has designed the system just right for us. Be it follow-ups, claims, collections; it has made everything more seamless for us.
Cons
They could perhaps work a bit more on their implementation team side of the company. It was long and challenging but nevertheless, it turned out to be great.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Jordan
Sunland Home Care, 51-200 employees employees
Sep 18, 2019
Awfully slow EHR
Awfully slow EHR
Pros
When I first started on it, it seemed promising and innovative by the looks of it. But that was all a façade to sell their product. You would think it will improve your practice by a long shot and bring a sense of order with ease because of its application-like layout but it delivers nothing of that sort.
Cons
The software is painfully slow. Half the times it would just give up and a “time out” ticker will appear. The system crashes ever so often without a warning and all progress is lost. You do not have the ease of getting all the info in one mainframe instead you have to switch between apps to view little details of patient’s data such as appointments, lab results, billing information. A different outlet for everything. It is so confusing and frustrating at times. You have to download a separate CMS to view EOB files. The app won’t notify you if a claim was denied. It will sit there for days, weeks and months until you stumble upon it and fix the A/R problems yourself.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
2
Ann Taylor
Ann Kim MD PC, 2-10 employees employees
Aug 30, 2019
The best EMR switch
The best EMR switch
Pros
The integrated billing department is just amazing. Switching to CareCloud was one of the best decisions of me.
Cons
Just the claim department is not really quick in responding.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
3
Jordan L.Lary
Sunland Home Care, 51-200 employees employees
Apr 19, 2019
Simple and Interactive Layout
Simple and Interactive Layout
Pros
Customer support is always available and makes everything smoother including billing processes
Cons
Overall the software is user-friendly but challenging when it comes to implementing this software. Too many steps to follow and takes much time to reload.
Ease of use
3
Value for money
4
Customer Support
2
Functionality
4
Emiily
DLH Consulting &. Psychiatric Services, 1-5 employees employees
Mar 17, 2019