CareCloud EHR Reviews

Pros

I am pleased with the scheduling features and the options for patient records.

Cons

Some other functions were complicated and difficult to use.

Pros

They provided the EMR for free for several years and we benefited a lot from its basic services.

Cons

The support was disappointing. When CareCloud started charging for EMR, I had to switch to another EMR/EHR due to downsizing my practice and moving toward semi-retirement. They offered very little help in transferring my data and the data they provided was flawed which makes it impossible to upload properly into the new EHR. When I asked them to correct their mistakes and allow the doctor read-only access to the data in the meantime, they went silent. They refused access, preventing the doctor from seeing the notes needed for patient care. This has been going on for a month and still continues. I have made around 10 attempts to contact customer service in the past week, but they have not responded at all.

Pros

The best aspect of it is its look and feel.

Cons

Features are broken and they won't fix them until you threaten to leave. Then, they try to trap you with an auto-renewal clause hidden in the MSA. Be very cautious before signing anything.

Pros

There is not a single positive thing I can mention from our CareCloud experience.

Cons

Customer service and billing are awful with everything outsourced overseas.

Pros

As a physician in a small practice, the claim follows ups and collections aid from CareCloud Concierge is a lifesaver for me as it enables me to do my own billings instead of spending more money on an in-house billing member. With the help of Carecloud EHR, a lot of my payments are automated that saves me a lot of time and effort and eliminates any chance of human error by updating the accounts regularly. Impressive work I must say.

Cons

CareCloud EHR Software was a little challenging to get used to at first as its working is less like mainstream EHR systems and more like an app store application. Getting used to my part of the work and the system’s processing took its time but it was more than worth it later on. The company practice management team and support staff have been a great help throughout and i hope it stays stays this way.

Pros

User-convenience provided by CareCloud is fabulous. Staff learned their way around the system within a few hours of training. Implementation was even simpler than anticipated. Our providers find it extremely basic and simple to utilize. The system offers high customizability. Their staff is very amiable and understanding. Analytics is great. The claims scrubbing is done using 3 clearinghouses that work with many second-level merchants who work explicitly with billers, increasing our clean claims rate. Its simple to make reports, dive into the EMR to pull information and make dashboards for every worker and supplier whenever wanted. Dashboards with the goal that every representative and partner can check KPIs every day.

Cons

There is a minor inconvenience while dealing with self-payment IDs for easy posting. However, a little effort and extra steps solve the problem. We regret not having discovered CareCloud sooner. Maybe they should work on their marketing so more practices know about the great things they have to offer.

Pros

The integrated billing department is just amazing. Switching to CareCloud was one of the best decisions I made.

Cons

Just the claim department is not really quick in responding.

Pros

The product is easy to use but it frequently underperforms.

Cons

I have been with CareCloud/Talk EHR since 2014. During that time, I have noticed a decline in the quality of customer support and responsiveness. Tech support issues are common, and its often impossible to speak with a representative who speaks English fluently. I frequently have to file the same complaint multiple times in a week without getting a lasting solution to the issue.

Pros

The system is highly efficient and error-free. CareCloud EHR is designed to be easily utilized by people with all levels of expertise. Providers, clients, and staff all find it equally comprehensive and easy to navigate. We have rarely had any complaints in that department. The billing software is quick and simple, and documentation and filing claims are done very efficiently. As long as you make no errors in patient data input, it works seamlessly. The support staff is very commendable.

Cons

It is a little confusing when retrieving reports, as there is no way to be certain if you are being shown all the necessary information on that report. Could use more A/R reports.

Pros

The coolest thing about CareCloud EHR is that it functions like any app on your phone which makes it very easy to navigate and locate things. The layout is incredibly intuitive and no complex steps are required to get everyday tasks done. We can access the software anywhere at any time because the whole system is web-based.

Cons

Much like most EHRs, Carecloud EHR has its moments too. Some glitches here and there but I suppose, that is part of the package with any electronic records database. Although their support team has been a great help throughout with any problems we had.

Pros

CareCloud EHR software is very simple to use, and vendor-client communication is excellent! In addition, they are incredibly responsive and assist in alerting us to problems before we even realize they exist. Finally, I love the cloud-based accessibility and the ease of working while on the go.

Cons

No cons to mention at the moment for CareCloud EHR.

Pros

In my 30 years of practicing medicine, CareCloud EHR software has been the easiest to use. In addition, the software has optimized the process of scheduling appointments. There are no installation and hardware costs because the software is cloud-based. All in all, I recommend the software for its ease of use, cost-effective features, and remote accessibility. very impressive work.

Cons

We have no complaints about this amazing software.

Pros

I have been using this software for years and I am very happy with my decision. The best thing about CareCloud that makes it so easy and effortless to operate is its App-like appearance, it is very instinctive to figure out how to utilize different functions; development team has been amazingly adaptive in routinely renewing the different capacities to improve its handiness to doctors and staff. As opposed to other EHR software out there created by programmers for programmers with little regard for its usability to healthcare providers, CareCloud is receptive of MD contribution to make it dynamically easier to use and valuable in the clinical setting. The iPhone app is incredibly useful when far from the clinic.

Cons

I do not have any complaints about this platform whatsoever. They are always putting out updates that improve productivity and fix minor bugs. It is less of the software’s fault but carecloud being a cloud-based system means it’s totally dependent on internet access and internet downtime can cause a lot of trouble for us during clinic hours or during our crisis hours.

Pros

CareCloud has enhanced the speed of my workflow to a significant extent. In addition, I like how the features are robust and justify the software’s pricing. Finally, the system is super easy to learn, even for non-tech-savvy people like myself.

Cons

We love CareCloud. No complaints from our side.

Pros

I started acquiring the services of CareCloud one year ago, and I have liked it so far. The documentation feature appeals to me because it is easily customizable, and I can tailor it according to my discipline. Much appreciated.

Cons

The only thing that is lacking is their support team which takes days and weeks to respond back.

Pros

The CareCloud features are robust and highly customizable, but some glitches occur from time to time. Although the support team responds quickly, reliance on software can be frightening when it fails you on important tasks.

Cons

I like the features but I would appreciate it if the customer care team could be more attentive and responsive to our queries.

Pros

The app is great and gives me access to information anytime and anywhere I need. It is very easy to use and tailors itself to your preferences which is amazing.

Cons

There are bugs here and there but their team deals with those matters diligently when reported.

Pros

There is not a single pro that I can list!

Cons

Terrible. Just very terrible.

Pros

It has a pleasant user interface and the digital chart resembles a paper chart.

Cons

Right now, I am seeing patients, but I have not been able to use CareCloud for the past hour. This happens frequently and it creates a lot of extra work. Ever since switching to the app, CareClouds reliability has been poor.

Pros

we are with CareCloud for about 10 years now and never once have we thought about changing the system. It works remarkably for our practice be it the doctor or the front desk. Customer support is always there should we encounter any problem. I like its reporting system as well as the templates.

Cons

I would like for them to improve on the PM side of their system a bit, the rest is wonderful.