CareCloud EHR Reviews
60 Review(s)
softwareOverall Rating
3.6
60 Review(s)
Rating Distribution
5
(28)
4
(11)
3
(5)
2
(3)
1
(13)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.6
60 Review(s)
Rating Distribution
5
(28)
4
(11)
3
(5)
2
(3)
1
(13)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
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Time Used
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Nice product for scheduling
Nice product for scheduling
Pros
I am pleased with the scheduling features and the options for patient records.
Cons
Some other functions were complicated and difficult to use.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
LeAnne
Medical Practice, 500+ employees
March 2024
Terrible service
Terrible service
Pros
They provided the EMR for free for several years and we benefited a lot from its basic services.
Cons
The support was disappointing. When CareCloud started charging for EMR, I had to switch to another EMR/EHR due to downsizing my practice and moving toward semi-retirement. They offered very little help in transferring my data and the data they provided was flawed which makes it impossible to upload properly into the new EHR. When I asked them to correct their mistakes and allow the doctor read-only access to the data in the meantime, they went silent. They refused access, preventing the doctor from seeing the notes needed for patient care. This has been going on for a month and still continues. I have made around 10 attempts to contact customer service in the past week, but they have not responded at all.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Frances
Medical Practice, 1-10 employees
More than a year
February 2024
Would not recommend
Would not recommend
Pros
The best aspect of it is its look and feel.
Cons
Features are broken and they won't fix them until you threaten to leave. Then, they try to trap you with an auto-renewal clause hidden in the MSA. Be very cautious before signing anything.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
4
Paul
Hospital & Health Care, 11-50 employees
More than a year
May 2023
Buyer beware
Buyer beware
Pros
There is not a single positive thing I can mention from our CareCloud experience.
Cons
Customer service and billing are awful with everything outsourced overseas.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
David
Medical Practice, 1-10 employees
More than a year
April 2023
Great billing and claims collection system
Great billing and claims collection system
Pros
As a physician in a small practice, the claim follows ups and collections aid from CareCloud Concierge is a lifesaver for me as it enables me to do my own billings instead of spending more money on an in-house billing member. With the help of Carecloud EHR, a lot of my payments are automated that saves me a lot of time and effort and eliminates any chance of human error by updating the accounts regularly. Impressive work I must say.
Cons
CareCloud EHR Software was a little challenging to get used to at first as its working is less like mainstream EHR systems and more like an app store application. Getting used to my part of the work and the system’s processing took its time but it was more than worth it later on. The company practice management team and support staff have been a great help throughout and i hope it stays stays this way.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Rachel
South Georgia Primary Care, N/A employees
February 2023
Great software. Incredibly easy to use
Great software. Incredibly easy to use
Pros
User-convenience provided by CareCloud is fabulous. Staff learned their way around the system within a few hours of training. Implementation was even simpler than anticipated. Our providers find it extremely basic and simple to utilize. The system offers high customizability. Their staff is very amiable and understanding. Analytics is great. The claims scrubbing is done using 3 clearinghouses that work with many second-level merchants who work explicitly with billers, increasing our clean claims rate. Its simple to make reports, dive into the EMR to pull information and make dashboards for every worker and supplier whenever wanted. Dashboards with the goal that every representative and partner can check KPIs every day.
Cons
There is a minor inconvenience while dealing with self-payment IDs for easy posting. However, a little effort and extra steps solve the problem. We regret not having discovered CareCloud sooner. Maybe they should work on their marketing so more practices know about the great things they have to offer.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Mel
Animas Foot and Ankle, 51-100 employees
January 2023
Amazing Billing
Amazing Billing
Pros
The integrated billing department is just amazing. Switching to CareCloud was one of the best decisions I made.
Cons
Just the claim department is not really quick in responding.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jordan Bell
Medical Practice, 51-100 employees
November 2022
Serious Issues with its Customer Support
Serious Issues with its Customer Support
Pros
The product is easy to use but it frequently underperforms.
Cons
I have been with CareCloud/Talk EHR since 2014. During that time, I have noticed a decline in the quality of customer support and responsiveness. Tech support issues are common, and its often impossible to speak with a representative who speaks English fluently. I frequently have to file the same complaint multiple times in a week without getting a lasting solution to the issue.
Ease of use
8
Value for money
6
Customer Support
4
Functionality
6
Adam
Medical Practice, 1-10 employees
More than a year
November 2022
Great billing software. Suitable for all
Great billing software. Suitable for all
Pros
The system is highly efficient and error-free. CareCloud EHR is designed to be easily utilized by people with all levels of expertise. Providers, clients, and staff all find it equally comprehensive and easy to navigate. We have rarely had any complaints in that department. The billing software is quick and simple, and documentation and filing claims are done very efficiently. As long as you make no errors in patient data input, it works seamlessly. The support staff is very commendable.
Cons
It is a little confusing when retrieving reports, as there is no way to be certain if you are being shown all the necessary information on that report. Could use more A/R reports.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Brenda
Billing at J Parks Medical, LLC, 1-10 employees
October 2022
Software with the ease of an app
Software with the ease of an app
Pros
The coolest thing about CareCloud EHR is that it functions like any app on your phone which makes it very easy to navigate and locate things. The layout is incredibly intuitive and no complex steps are required to get everyday tasks done. We can access the software anywhere at any time because the whole system is web-based.
Cons
Much like most EHRs, Carecloud EHR has its moments too. Some glitches here and there but I suppose, that is part of the package with any electronic records database. Although their support team has been a great help throughout with any problems we had.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chelsea
iScribes, 51-100 employees
September 2022
On top of their game!
On top of their game!
Pros
CareCloud EHR software is very simple to use, and vendor-client communication is excellent! In addition, they are incredibly responsive and assist in alerting us to problems before we even realize they exist. Finally, I love the cloud-based accessibility and the ease of working while on the go.
Cons
No cons to mention at the moment for CareCloud EHR.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Alex
Mental Health Care, 10-49 employees
July 2022
CareCloud Review!
CareCloud Review!
Pros
In my 30 years of practicing medicine, CareCloud EHR software has been the easiest to use. In addition, the software has optimized the process of scheduling appointments. There are no installation and hardware costs because the software is cloud-based. All in all, I recommend the software for its ease of use, cost-effective features, and remote accessibility. very impressive work.
Cons
We have no complaints about this amazing software.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Mayra
Medical Practice, 10-49 employees
June 2022
Great service. Keeps getting better
Great service. Keeps getting better
Pros
I have been using this software for years and I am very happy with my decision. The best thing about CareCloud that makes it so easy and effortless to operate is its App-like appearance, it is very instinctive to figure out how to utilize different functions; development team has been amazingly adaptive in routinely renewing the different capacities to improve its handiness to doctors and staff. As opposed to other EHR software out there created by programmers for programmers with little regard for its usability to healthcare providers, CareCloud is receptive of MD contribution to make it dynamically easier to use and valuable in the clinical setting. The iPhone app is incredibly useful when far from the clinic.
Cons
I do not have any complaints about this platform whatsoever. They are always putting out updates that improve productivity and fix minor bugs. It is less of the software’s fault but carecloud being a cloud-based system means it’s totally dependent on internet access and internet downtime can cause a lot of trouble for us during clinic hours or during our crisis hours.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Del
Neurosurgery and Pain Specialist of the Carolinas, PC, 1-10 employees
May 2022
Good System
Good System
Pros
CareCloud has enhanced the speed of my workflow to a significant extent. In addition, I like how the features are robust and justify the software’s pricing. Finally, the system is super easy to learn, even for non-tech-savvy people like myself.
Cons
We love CareCloud. No complaints from our side.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Andrew
Hospital & Health Care, 11-50 employees
May 2022
CareCloud is Amazing!
CareCloud is Amazing!
Pros
I started acquiring the services of CareCloud one year ago, and I have liked it so far. The documentation feature appeals to me because it is easily customizable, and I can tailor it according to my discipline. Much appreciated.
Cons
The only thing that is lacking is their support team which takes days and weeks to respond back.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Sim
Medical Practice, 2-9 employees
May 2022
We Like it!
We Like it!
Pros
The CareCloud features are robust and highly customizable, but some glitches occur from time to time. Although the support team responds quickly, reliance on software can be frightening when it fails you on important tasks.
Cons
I like the features but I would appreciate it if the customer care team could be more attentive and responsive to our queries.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rebecca
Medical Practice, 2-9 employees
April 2022
A good option for mental health related practices.
A good option for mental health related practices.
Pros
The app is great and gives me access to information anytime and anywhere I need. It is very easy to use and tailors itself to your preferences which is amazing.
Cons
There are bugs here and there but their team deals with those matters diligently when reported.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Alex
Avenues of Counseling and Mediation, 11-50 employees
March 2022
The worst experience ever!
The worst experience ever!
Pros
There is not a single pro that I can list!
Cons
Terrible. Just very terrible.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Ramakanth
River Region Psychiatry, 11-50 employees
February 2022
Carecloud Crashes and Overall Poor performance
Carecloud Crashes and Overall Poor performance
Pros
It has a pleasant user interface and the digital chart resembles a paper chart.
Cons
Right now, I am seeing patients, but I have not been able to use CareCloud for the past hour. This happens frequently and it creates a lot of extra work. Ever since switching to the app, CareClouds reliability has been poor.
Ease of use
10
Value for money
2
Customer Support
2
Functionality
1
John
Medical Practice, 11-50 employees
More than a year
February 2022
Long term partnership
Long term partnership
Pros
we are with CareCloud for about 10 years now and never once have we thought about changing the system. It works remarkably for our practice be it the doctor or the front desk. Customer support is always there should we encounter any problem. I like its reporting system as well as the templates.
Cons
I would like for them to improve on the PM side of their system a bit, the rest is wonderful.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Sheila
Bay Urology Services, 1-10 employees
January 2022
CareCloud Suite
CareCloud Suite
Pros
The system can be customized and personalized according to my practice, which helps me a lot.
Cons
The customization setup part can be somewhat cumbersome; however, it works in the long run. It would be ideal to have much more customization capacity for specific field sets.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Christopher
NWA Breast Care Specialists, 1-10 employees
December 2021
CareCloud
CareCloud
Pros
The system is easy to use, and I really like the way it is color-coordinated. The customer support team knows everything about the product and always helps us out. It feels like the CareCloud’s team really love and care about their work.
Cons
We can’t submit tertiary claims electronically and cant type in the payor id to find the insurance company. They need to work on this.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
BETH
Hildebran Medical Clinic, LLC, 11-50 employees
October 2021
Care Cloud implosion. Do not consider in your EHR SEARCH.
Care Cloud implosion. Do not consider in your EHR SEARCH.
Pros
We were misled into thinking this was a stable EHR company but just three months later, they were bought by a larger equity firm and from then on, the online reliability was terrible and communication from their support company, MDS was equally bad. Eventually, we had to abandon this EHR and are now transitioning to another EHR, hoping for a better outcome.
Cons
The reliability has been terrible for the last 15 months ever since private equity bought them.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
6
Anonymous
Not Specified, 11-50 employees
Less than a year
October 2021
Happy with EMR
Happy with EMR
Pros
Charting is done easier with CareCloud especially because it is quite easy for us to navigate the system. I love the color coding and the outline of the whole system. EMR side of the software is easier and user-friendly and their customer support is superb.
Cons
It doesn’t support the Insurance claims completely and we have to add it manually which is a bit of a hassle for my biller. Other than that, it works seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Beth Josh
Hildebran Medical Clinic, LLC, 11-50 employees
September 2021
Many issues
Many issues
Pros
Absolutely nothing as its terrible and no one is willing to help.
Cons
This software is horrible. The worst I have ever used.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Carol
Hospital & Health Care, 1-10 employees
Less than a year
September 2021
Good for my practice
Good for my practice
Pros
Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.
Cons
I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mary
Dr. Mary Berge and Associates, 11-50 employees
August 2021
Great layout! User friendly.
Great layout! User friendly.
Pros
I loved how this software looked. They designed it like an iPhone, with bright colors and rounded, app-like options. I found that all my users easily figured out where everything was and did not struggle to learn the system. I also appreciate the "all-in-one" design which had everything anyone in our company could possibly need.
Cons
During my time as a user from 2014 to 2017, I found the customer service process frustrating. You had to create an online case and it was difficult to reach someone by phone.
Ease of use
10
Value for money
9
Customer Support
5
Functionality
10
Jenah
Mental Health Care, 1-10 employees
More than a year
August 2021
Easy to use
Easy to use
Pros
My front desk is happy with the system because of its ease of use. Scheduling appointments has never been easier for us. CareCloud is always updating its system which in my opinion is great for the end-user since it brings in more efficiency with every update. Doctors are happy that they are able to complete their charting easily as well as timely.
Cons
It does what it says. Happy with the system overall.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lashun
Complete Skin MD, 11-50 employees
July 2021
Amazing Software
Amazing Software
Pros
First of all, I’m impressed with their billing. Instead of waiting for a long time, we are able to easily identify any anomalies in our claims which has ultimately increased our revenue; thanks to CareCloud. Scheduler module is easy and the solution itself is intuitive and navigation is smooth. However, my main concern was out billing because of our previous EMR we faced some reduction in our revenue cause of their ineffective billing, however, that is no longer the case.
Cons
Not too fond of the recent update in their prescription module as it takes too much time to pull up the correct medication.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Renee
Don L. Perkins MD Inc, 1-10 employees
June 2021
Good for my practice
Good for my practice
Pros
Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.
Cons
I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Sandra
Franco and Co, 11-50 employees
June 2021
Nice product
Nice product
Pros
Billing was simple and correcting claims was simple. Posting was easy too. Although I am no longer using this product, I did gladly work with it again.
Cons
I do not remember the details because its been a while since I worked with it but I do recall liking it for billing.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Vicky
Mental Health Care, 1-10 employees
Less than a year
June 2021
Not a good Practice Management system
Not a good Practice Management system
Pros
None.
Cons
I really just want to get away from this company. The support is not what one asks for. The team seems to be really rude. They never return our calls or emails. No response. They even close our cases without fixing the issues.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Darren
Legacy Dermatology, 11-50 employees
April 2021
Recurring appointments are on the schedule for good-these recurring appointments can't be deleted
Recurring appointments are on the schedule for good-these recurring appointments can't be deleted
Pros
It combines billing, scheduling and charts all in one platform.
Cons
You cannot delete recurring appointments in bulk and once you set the times for these recurring appointments, you cannot change them. What's the point of having a recurring appointment feature if any changes have to be made individually anyway?
Ease of use
10
Value for money
3
Customer Support
6
Functionality
6
Marie
Medical Practice, 1-10 employees
More than a year
April 2021
CareCloud is a Customer Service Nightmare
CareCloud is a Customer Service Nightmare
Pros
CareCloud has a modern look thats simple to navigate. Also Its easy to use..
Cons
The customer support is completely useless and clearly lacks leadership.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
Blake
Not Specified, 11-50 employees
Less than a year
March 2021
Tailor made for you
Tailor made for you
Pros
The most efficient part of the system is its ease of use. CareCloud has given our practice the flexibility to tailor it according to each department. Providers are happy because they no longer have to spend hours charting their notes. Its easy to maneuver and document.
Cons
Some restrictions due to the absence of certain software are a con according to me especially when we are not that tech-savvy. Other than that, I am happy with the system.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Sanadu
Advanced Retina and Eye Cancer Center, 1-10 employees
February 2021
My Recommendation
My Recommendation
Pros
Implementation was seamless and the team was highly capable. They were patient with me and incorporated and made all the tweaks that I wanted in it for it to work for my office. We like the overall look of the EMR itself, colors are very pleasing. The prescription module, as well as the entire system, is easy and user-friendly.
Cons
It needs more exploration to do on my part which is a bit overwhelming for me. However, I trust their customer support would be there for me to answer any questions. I highly recommend CareCloud.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alan
Alpharetta Medical Associates, 1-10 employees
February 2021
Declining service quality
Declining service quality
Pros
I have been using Care cloud for more than five years. Everyday tasks are done with a fair deal of ease. Scheduling is very intuitive. Filing claims is done with a few quick steps which spare us a lot of time.
Cons
Their customer service was a huge letdown. They do not mention it but the contract states you can only get out of it once in a years time. Which limits your options. It is costly for private practices. I wanted to terminate my contract since months into the year because hiring a new billing staff required me to change my scheduling system. But they were not willing to do it and refused blatantly. It is better if you hire a sperate biller than purchase this system. Since it hasnt been working the way it once did. Have encountered too many problems in the past year.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
William
Bill Tucker MSW, 1-10 employees
January 2021
Amazing product
Amazing product
Pros
An amazing practice assistant software for billings, collections, and follow-ups. The working is intuitive and very efficient. You can make ongoing changes. The sites readability is great. Everything is very well organized which means all features can be located with much hassle. Their billing system has many useful tools to speed up the process of posting bills, faxing or transmitting them and checking their status all from within the system.
Cons
It would be great if we had access to the same lists of notes, contacts and fax numbers throughout the system and not just by the user.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Brenda
Sea Spine Orthopedic Institute, 51-100 employees
January 2021
Impressed with the billing module
Impressed with the billing module
Pros
Currently, we are using the PM side of the system and I have to say it has made our entire billing process effective and smooth. We are able to easily access the providers database for insurance purposes as well as find out quickly about any errors we may have on our claims.
Cons
Looking forward to their user conference to get more insight into the system and possibly switching our current EMR system to CareCloud so we can benefit from their All in One program.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Karen
North Branch Dermatology LLC, 1-10 employees
January 2021
Perfect for hospitals
Perfect for hospitals
Pros
Getting CareCloud is easily one of the best choices we have made for our practice. The software has a very user-friendly interface, ensures the nicest most convenient work experience. Everything gets done super efficiently and effectively. The company is very much client-oriented, always working towards making improvements in their products. Its OS has a very similar working to that of an iPhone which makes it all the easier to navigate.
Cons
It does take a LOT of time adjusting to what works how. The customer service is inconsistent, they have made a lot of changes in their support services which makes it hard to keep track of who can help you with what. But all things considered, CareCloud is a very promising company.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Jenah
Southeast Psychology, 1-10 employees
December 2020
Review
Review
Pros
Seemed like a great choice from the first representation but now that we have gotten to use it, the system feels underdeveloped compared to our last EHR software. It is reasonably priced and allows us to handle our own billing, other than that it does not have much to offer. We switched from Athena to this only a week ago, but we are now planning to switch back to it.
Cons
The functionality of the software is nothing like we were shown in the demo. It is below average at best and probably not suited for advanced functions. The design is too simplistic and none of the different aspects make sense together. Everything takes extra clicks and steps. Referral section is a huge disappointment. The charts are not intuitive as far as I can tell. It seems the idea behind the software is promising but the execution, a disaster.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Sherry
Total Health Primary Care, 11-50 employees
November 2020
Perfect for my practice
Perfect for my practice
Pros
The exceptional interface and App-like feel make this platform simple to learn. It is completely coordinated and the workflow for the system is the best I have ever come across and used in my 16 years profession. The settlement posting and statement aspects are highly advanced and specifically designed for the end use. I also appreciate that there is almost no hold-up time to when you call the support service. Generally, most of my issues are settled effectively over the phone on the same call. No waiting for follow-ups.
Cons
They have spiked up the monthly costs per provider since I started on it. It can seem a little strange when transitioning from another system. But ultimately it is worth it with the ease of use and reliability it offers.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Rainey
Medisense Medical Billing Solutions, LLC, N/A employees
August 2020
WORST COMPANY
WORST COMPANY
Pros
Nothing about this software is good. It is simply the worst you could imagine. They make you think its the best, but there is nothing appealing about it. It is very expensive and they keep adding extra charges, leaving you with a huge bill. All they care about is money, and customer service is very poor.
Cons
Everything is worse. I cannot think of a single good thing about this.
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Ramakanth
Hospital & Health Care, 11-50 employees
More than a year
August 2020
Easy to use
Easy to use
Pros
I really like the icons and how easy it is to navigate using them.
Cons
Sometimes, its hard to find a document I am looking for.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Lori
Medical Practice, 11-50 employees
Less than 6 months
August 2020
Care Cloud Charts
Care Cloud Charts
Pros
The systems flexibility and ease of understanding really stand out to me.
Cons
No cons to mention. It was super easy to learn the system and it keeps getting easier for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keidra
Medical Practice, 500+ employees
Less than a year
August 2020
DO NOT PURCHASE
DO NOT PURCHASE
Pros
It definitely looks nice, but from a billing perspective its complicated and time-consuming.
Cons
I rarely leave reviews, and I am certainly not one to be negative. However, the staff from management on down, has been terrible. They have extorted us financially and no one responds when we ask questions. We get passed around and management refuses to contact us. The poor reps promise that management will reach out, but it never happens. The finance department has a woman who is rude, abrasive, unprofessional and shrewd. They do not uphold their end of the contract they force you to sign, and since joining them, we have lost significant revenue. They even fired one of their few who recognized what was happening and tried to help us. We've been trying to leave this company, and they are demanding thousands of dollars for work that was not done, plus over $8,000 just to leave. We are a small business and this is only the beginning of the problems we have had with them. I cannot wait to be done with it all.
Ease of use
2
Value for money
1
Customer Support
2
Functionality
2
Michael
Medical Practice, 1-10 employees
More than a year
July 2020
Highly recommended for practices of all sizes
Highly recommended for practices of all sizes
Pros
I have not had any big issues with CareCloud’s performance in the entire four years we have used it. It is a robust, comprehensive system which makes it very easy for me to manage my clients and staff. Their billing aspect is highly efficient and accurate that I had to dissolve an administrative position because the billing app took care of all that work itself. The software is easy to navigate and has some great functionalities to offer. We have been very pleased with its overall performance and would definitely recommend it to other practices.
Cons
I wish they had cloud storage so we could upload and save medical records on there. It would help a lot in terms of mobility and quick retrieval. Their scheduling app and iPhone app could use improvements as they are missing some key features.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Melody
Life and Work Solutions, Inc., 11-50 employees
June 2020
No data privacy
No data privacy
Pros
The billing app is good. You can conveniently check your financials from within the system but only if you want all users to have access to the financials but if it is something you only want to be accessed by an authorized few, it can be trouble. Because unlike most EHRs and CRM, CareCloud does not have differentiated user pathways for clients, practitioners and other staff. They do have a section that seemingly allows you to sever the access of particular parts of the chart but it does not work as it should.
Cons
There is barely any regard for data privacy. There is no option for us to limit or turn off access to patient billings. Any individual who approaches the timetable/plan for the day can tap on a patient on the present calendar and approach all financials related data. Practitioners neednt bother with access to billings yet they do need to see the timetable of all patients present in the facility on their working days. I would not recommend Carecloud EMR to any practice until they have made sense of how to square access to financials from the timetable application.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
3
Marie
West End Consultation Group, 1-10 employees
April 2020
The most efficient EHR
The most efficient EHR
Pros
The system is incredibly user-friendly. Perhaps, the most simple and efficient EHR software I have ever used. There is no learning curve or a need for any extensive training. Everything is at the tip of your fingers, navigating through the system is a breeze, without having to switch sections, you can easily keep tabs on rejected claims and unanswered claim requests which keeps you on top of things and eliminates the need for consulting old records.
Cons
I wish CareCloud was suitable for a wider collection of specialties. There are some manual work steps whenever we need to file paper claims.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
MEGAN
Innovative Medical Billing LLC, 1-10 employees
April 2020
Review
Review
Pros
The software design is very promising. It is intuitive and very simple to operate. You can set it up according to your practice or specialty needs. Locating data takes minutes and the reports are in an order that is so easy to manage. Their billing system is automated for the most part that makes our practice much easier by allowing us to do our billings ourselves. The company staff is great. From the administrative staff, the IT department to customer support, they are friendly and always willing to help. The support staff does not close your case before seeing it to finality.
Cons
There need to be more people dealing with front end scrubbing so that the claims have complete and correct data before they are sent out, to avoid the whole process of the refiling denied claims.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Steven
Encore Urology, 11-50 employees
March 2020
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Nice product for scheduling
Nice product for scheduling
Pros
I am pleased with the scheduling features and the options for patient records.
Cons
Some other functions were complicated and difficult to use.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
LeAnne
Medical Practice, 500+ employees
March 2024
Terrible service
Terrible service
Pros
They provided the EMR for free for several years and we benefited a lot from its basic services.
Cons
The support was disappointing. When CareCloud started charging for EMR, I had to switch to another EMR/EHR due to downsizing my practice and moving toward semi-retirement. They offered very little help in transferring my data and the data they provided was flawed which makes it impossible to upload properly into the new EHR. When I asked them to correct their mistakes and allow the doctor read-only access to the data in the meantime, they went silent. They refused access, preventing the doctor from seeing the notes needed for patient care. This has been going on for a month and still continues. I have made around 10 attempts to contact customer service in the past week, but they have not responded at all.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Frances
Medical Practice, 1-10 employees
More than a year
February 2024
Would not recommend
Would not recommend
Pros
The best aspect of it is its look and feel.
Cons
Features are broken and they won't fix them until you threaten to leave. Then, they try to trap you with an auto-renewal clause hidden in the MSA. Be very cautious before signing anything.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
4
Paul
Hospital & Health Care, 11-50 employees
More than a year
May 2023
Buyer beware
Buyer beware
Pros
There is not a single positive thing I can mention from our CareCloud experience.
Cons
Customer service and billing are awful with everything outsourced overseas.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
David
Medical Practice, 1-10 employees
More than a year
April 2023
Great billing and claims collection system
Great billing and claims collection system
Pros
As a physician in a small practice, the claim follows ups and collections aid from CareCloud Concierge is a lifesaver for me as it enables me to do my own billings instead of spending more money on an in-house billing member. With the help of Carecloud EHR, a lot of my payments are automated that saves me a lot of time and effort and eliminates any chance of human error by updating the accounts regularly. Impressive work I must say.
Cons
CareCloud EHR Software was a little challenging to get used to at first as its working is less like mainstream EHR systems and more like an app store application. Getting used to my part of the work and the system’s processing took its time but it was more than worth it later on. The company practice management team and support staff have been a great help throughout and i hope it stays stays this way.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Rachel
South Georgia Primary Care, N/A employees
February 2023
Great software. Incredibly easy to use
Great software. Incredibly easy to use
Pros
User-convenience provided by CareCloud is fabulous. Staff learned their way around the system within a few hours of training. Implementation was even simpler than anticipated. Our providers find it extremely basic and simple to utilize. The system offers high customizability. Their staff is very amiable and understanding. Analytics is great. The claims scrubbing is done using 3 clearinghouses that work with many second-level merchants who work explicitly with billers, increasing our clean claims rate. Its simple to make reports, dive into the EMR to pull information and make dashboards for every worker and supplier whenever wanted. Dashboards with the goal that every representative and partner can check KPIs every day.
Cons
There is a minor inconvenience while dealing with self-payment IDs for easy posting. However, a little effort and extra steps solve the problem. We regret not having discovered CareCloud sooner. Maybe they should work on their marketing so more practices know about the great things they have to offer.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Mel
Animas Foot and Ankle, 51-100 employees
January 2023
Amazing Billing
Amazing Billing
Pros
The integrated billing department is just amazing. Switching to CareCloud was one of the best decisions I made.
Cons
Just the claim department is not really quick in responding.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jordan Bell
Medical Practice, 51-100 employees
November 2022
Serious Issues with its Customer Support
Serious Issues with its Customer Support
Pros
The product is easy to use but it frequently underperforms.
Cons
I have been with CareCloud/Talk EHR since 2014. During that time, I have noticed a decline in the quality of customer support and responsiveness. Tech support issues are common, and its often impossible to speak with a representative who speaks English fluently. I frequently have to file the same complaint multiple times in a week without getting a lasting solution to the issue.
Ease of use
8
Value for money
6
Customer Support
4
Functionality
6
Adam
Medical Practice, 1-10 employees
More than a year
November 2022
Great billing software. Suitable for all
Great billing software. Suitable for all
Pros
The system is highly efficient and error-free. CareCloud EHR is designed to be easily utilized by people with all levels of expertise. Providers, clients, and staff all find it equally comprehensive and easy to navigate. We have rarely had any complaints in that department. The billing software is quick and simple, and documentation and filing claims are done very efficiently. As long as you make no errors in patient data input, it works seamlessly. The support staff is very commendable.
Cons
It is a little confusing when retrieving reports, as there is no way to be certain if you are being shown all the necessary information on that report. Could use more A/R reports.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Brenda
Billing at J Parks Medical, LLC, 1-10 employees
October 2022
Software with the ease of an app
Software with the ease of an app
Pros
The coolest thing about CareCloud EHR is that it functions like any app on your phone which makes it very easy to navigate and locate things. The layout is incredibly intuitive and no complex steps are required to get everyday tasks done. We can access the software anywhere at any time because the whole system is web-based.
Cons
Much like most EHRs, Carecloud EHR has its moments too. Some glitches here and there but I suppose, that is part of the package with any electronic records database. Although their support team has been a great help throughout with any problems we had.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chelsea
iScribes, 51-100 employees
September 2022
On top of their game!
On top of their game!
Pros
CareCloud EHR software is very simple to use, and vendor-client communication is excellent! In addition, they are incredibly responsive and assist in alerting us to problems before we even realize they exist. Finally, I love the cloud-based accessibility and the ease of working while on the go.
Cons
No cons to mention at the moment for CareCloud EHR.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Alex
Mental Health Care, 10-49 employees
July 2022
CareCloud Review!
CareCloud Review!
Pros
In my 30 years of practicing medicine, CareCloud EHR software has been the easiest to use. In addition, the software has optimized the process of scheduling appointments. There are no installation and hardware costs because the software is cloud-based. All in all, I recommend the software for its ease of use, cost-effective features, and remote accessibility. very impressive work.
Cons
We have no complaints about this amazing software.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Mayra
Medical Practice, 10-49 employees
June 2022
Great service. Keeps getting better
Great service. Keeps getting better
Pros
I have been using this software for years and I am very happy with my decision. The best thing about CareCloud that makes it so easy and effortless to operate is its App-like appearance, it is very instinctive to figure out how to utilize different functions; development team has been amazingly adaptive in routinely renewing the different capacities to improve its handiness to doctors and staff. As opposed to other EHR software out there created by programmers for programmers with little regard for its usability to healthcare providers, CareCloud is receptive of MD contribution to make it dynamically easier to use and valuable in the clinical setting. The iPhone app is incredibly useful when far from the clinic.
Cons
I do not have any complaints about this platform whatsoever. They are always putting out updates that improve productivity and fix minor bugs. It is less of the software’s fault but carecloud being a cloud-based system means it’s totally dependent on internet access and internet downtime can cause a lot of trouble for us during clinic hours or during our crisis hours.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Del
Neurosurgery and Pain Specialist of the Carolinas, PC, 1-10 employees
May 2022
Good System
Good System
Pros
CareCloud has enhanced the speed of my workflow to a significant extent. In addition, I like how the features are robust and justify the software’s pricing. Finally, the system is super easy to learn, even for non-tech-savvy people like myself.
Cons
We love CareCloud. No complaints from our side.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Andrew
Hospital & Health Care, 11-50 employees
May 2022
CareCloud is Amazing!
CareCloud is Amazing!
Pros
I started acquiring the services of CareCloud one year ago, and I have liked it so far. The documentation feature appeals to me because it is easily customizable, and I can tailor it according to my discipline. Much appreciated.
Cons
The only thing that is lacking is their support team which takes days and weeks to respond back.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Sim
Medical Practice, 2-9 employees
May 2022
We Like it!
We Like it!
Pros
The CareCloud features are robust and highly customizable, but some glitches occur from time to time. Although the support team responds quickly, reliance on software can be frightening when it fails you on important tasks.
Cons
I like the features but I would appreciate it if the customer care team could be more attentive and responsive to our queries.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rebecca
Medical Practice, 2-9 employees
April 2022
A good option for mental health related practices.
A good option for mental health related practices.
Pros
The app is great and gives me access to information anytime and anywhere I need. It is very easy to use and tailors itself to your preferences which is amazing.
Cons
There are bugs here and there but their team deals with those matters diligently when reported.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Alex
Avenues of Counseling and Mediation, 11-50 employees
March 2022
The worst experience ever!
The worst experience ever!
Pros
There is not a single pro that I can list!
Cons
Terrible. Just very terrible.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Ramakanth
River Region Psychiatry, 11-50 employees
February 2022
Carecloud Crashes and Overall Poor performance
Carecloud Crashes and Overall Poor performance
Pros
It has a pleasant user interface and the digital chart resembles a paper chart.
Cons
Right now, I am seeing patients, but I have not been able to use CareCloud for the past hour. This happens frequently and it creates a lot of extra work. Ever since switching to the app, CareClouds reliability has been poor.
Ease of use
10
Value for money
2
Customer Support
2
Functionality
1
John
Medical Practice, 11-50 employees
More than a year
February 2022
Long term partnership
Long term partnership
Pros
we are with CareCloud for about 10 years now and never once have we thought about changing the system. It works remarkably for our practice be it the doctor or the front desk. Customer support is always there should we encounter any problem. I like its reporting system as well as the templates.
Cons
I would like for them to improve on the PM side of their system a bit, the rest is wonderful.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Sheila
Bay Urology Services, 1-10 employees
January 2022
CareCloud Suite
CareCloud Suite
Pros
The system can be customized and personalized according to my practice, which helps me a lot.
Cons
The customization setup part can be somewhat cumbersome; however, it works in the long run. It would be ideal to have much more customization capacity for specific field sets.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Christopher
NWA Breast Care Specialists, 1-10 employees
December 2021
CareCloud
CareCloud
Pros
The system is easy to use, and I really like the way it is color-coordinated. The customer support team knows everything about the product and always helps us out. It feels like the CareCloud’s team really love and care about their work.
Cons
We can’t submit tertiary claims electronically and cant type in the payor id to find the insurance company. They need to work on this.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
BETH
Hildebran Medical Clinic, LLC, 11-50 employees
October 2021
Care Cloud implosion. Do not consider in your EHR SEARCH.
Care Cloud implosion. Do not consider in your EHR SEARCH.
Pros
We were misled into thinking this was a stable EHR company but just three months later, they were bought by a larger equity firm and from then on, the online reliability was terrible and communication from their support company, MDS was equally bad. Eventually, we had to abandon this EHR and are now transitioning to another EHR, hoping for a better outcome.
Cons
The reliability has been terrible for the last 15 months ever since private equity bought them.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
6
Anonymous
Not Specified, 11-50 employees
Less than a year
October 2021
Happy with EMR
Happy with EMR
Pros
Charting is done easier with CareCloud especially because it is quite easy for us to navigate the system. I love the color coding and the outline of the whole system. EMR side of the software is easier and user-friendly and their customer support is superb.
Cons
It doesn’t support the Insurance claims completely and we have to add it manually which is a bit of a hassle for my biller. Other than that, it works seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Beth Josh
Hildebran Medical Clinic, LLC, 11-50 employees
September 2021
Many issues
Many issues
Pros
Absolutely nothing as its terrible and no one is willing to help.
Cons
This software is horrible. The worst I have ever used.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Carol
Hospital & Health Care, 1-10 employees
Less than a year
September 2021
Good for my practice
Good for my practice
Pros
Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.
Cons
I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mary
Dr. Mary Berge and Associates, 11-50 employees
August 2021
Great layout! User friendly.
Great layout! User friendly.
Pros
I loved how this software looked. They designed it like an iPhone, with bright colors and rounded, app-like options. I found that all my users easily figured out where everything was and did not struggle to learn the system. I also appreciate the "all-in-one" design which had everything anyone in our company could possibly need.
Cons
During my time as a user from 2014 to 2017, I found the customer service process frustrating. You had to create an online case and it was difficult to reach someone by phone.
Ease of use
10
Value for money
9
Customer Support
5
Functionality
10
Jenah
Mental Health Care, 1-10 employees
More than a year
August 2021
Easy to use
Easy to use
Pros
My front desk is happy with the system because of its ease of use. Scheduling appointments has never been easier for us. CareCloud is always updating its system which in my opinion is great for the end-user since it brings in more efficiency with every update. Doctors are happy that they are able to complete their charting easily as well as timely.
Cons
It does what it says. Happy with the system overall.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lashun
Complete Skin MD, 11-50 employees
July 2021
Amazing Software
Amazing Software
Pros
First of all, I’m impressed with their billing. Instead of waiting for a long time, we are able to easily identify any anomalies in our claims which has ultimately increased our revenue; thanks to CareCloud. Scheduler module is easy and the solution itself is intuitive and navigation is smooth. However, my main concern was out billing because of our previous EMR we faced some reduction in our revenue cause of their ineffective billing, however, that is no longer the case.
Cons
Not too fond of the recent update in their prescription module as it takes too much time to pull up the correct medication.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Renee
Don L. Perkins MD Inc, 1-10 employees
June 2021
Good for my practice
Good for my practice
Pros
Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.
Cons
I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Sandra
Franco and Co, 11-50 employees
June 2021
Nice product
Nice product
Pros
Billing was simple and correcting claims was simple. Posting was easy too. Although I am no longer using this product, I did gladly work with it again.
Cons
I do not remember the details because its been a while since I worked with it but I do recall liking it for billing.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Vicky
Mental Health Care, 1-10 employees
Less than a year
June 2021
Not a good Practice Management system
Not a good Practice Management system
Pros
None.
Cons
I really just want to get away from this company. The support is not what one asks for. The team seems to be really rude. They never return our calls or emails. No response. They even close our cases without fixing the issues.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Darren
Legacy Dermatology, 11-50 employees
April 2021
Recurring appointments are on the schedule for good-these recurring appointments can't be deleted
Recurring appointments are on the schedule for good-these recurring appointments can't be deleted
Pros
It combines billing, scheduling and charts all in one platform.
Cons
You cannot delete recurring appointments in bulk and once you set the times for these recurring appointments, you cannot change them. What's the point of having a recurring appointment feature if any changes have to be made individually anyway?
Ease of use
10
Value for money
3
Customer Support
6
Functionality
6
Marie
Medical Practice, 1-10 employees
More than a year
April 2021
CareCloud is a Customer Service Nightmare
CareCloud is a Customer Service Nightmare
Pros
CareCloud has a modern look thats simple to navigate. Also Its easy to use..
Cons
The customer support is completely useless and clearly lacks leadership.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
Blake
Not Specified, 11-50 employees
Less than a year
March 2021
Tailor made for you
Tailor made for you
Pros
The most efficient part of the system is its ease of use. CareCloud has given our practice the flexibility to tailor it according to each department. Providers are happy because they no longer have to spend hours charting their notes. Its easy to maneuver and document.
Cons
Some restrictions due to the absence of certain software are a con according to me especially when we are not that tech-savvy. Other than that, I am happy with the system.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Sanadu
Advanced Retina and Eye Cancer Center, 1-10 employees
February 2021
My Recommendation
My Recommendation
Pros
Implementation was seamless and the team was highly capable. They were patient with me and incorporated and made all the tweaks that I wanted in it for it to work for my office. We like the overall look of the EMR itself, colors are very pleasing. The prescription module, as well as the entire system, is easy and user-friendly.
Cons
It needs more exploration to do on my part which is a bit overwhelming for me. However, I trust their customer support would be there for me to answer any questions. I highly recommend CareCloud.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alan
Alpharetta Medical Associates, 1-10 employees
February 2021
Declining service quality
Declining service quality
Pros
I have been using Care cloud for more than five years. Everyday tasks are done with a fair deal of ease. Scheduling is very intuitive. Filing claims is done with a few quick steps which spare us a lot of time.
Cons
Their customer service was a huge letdown. They do not mention it but the contract states you can only get out of it once in a years time. Which limits your options. It is costly for private practices. I wanted to terminate my contract since months into the year because hiring a new billing staff required me to change my scheduling system. But they were not willing to do it and refused blatantly. It is better if you hire a sperate biller than purchase this system. Since it hasnt been working the way it once did. Have encountered too many problems in the past year.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
William
Bill Tucker MSW, 1-10 employees
January 2021
Amazing product
Amazing product
Pros
An amazing practice assistant software for billings, collections, and follow-ups. The working is intuitive and very efficient. You can make ongoing changes. The sites readability is great. Everything is very well organized which means all features can be located with much hassle. Their billing system has many useful tools to speed up the process of posting bills, faxing or transmitting them and checking their status all from within the system.
Cons
It would be great if we had access to the same lists of notes, contacts and fax numbers throughout the system and not just by the user.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Brenda
Sea Spine Orthopedic Institute, 51-100 employees
January 2021
Impressed with the billing module
Impressed with the billing module
Pros
Currently, we are using the PM side of the system and I have to say it has made our entire billing process effective and smooth. We are able to easily access the providers database for insurance purposes as well as find out quickly about any errors we may have on our claims.
Cons
Looking forward to their user conference to get more insight into the system and possibly switching our current EMR system to CareCloud so we can benefit from their All in One program.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Karen
North Branch Dermatology LLC, 1-10 employees
January 2021
Perfect for hospitals
Perfect for hospitals
Pros
Getting CareCloud is easily one of the best choices we have made for our practice. The software has a very user-friendly interface, ensures the nicest most convenient work experience. Everything gets done super efficiently and effectively. The company is very much client-oriented, always working towards making improvements in their products. Its OS has a very similar working to that of an iPhone which makes it all the easier to navigate.
Cons
It does take a LOT of time adjusting to what works how. The customer service is inconsistent, they have made a lot of changes in their support services which makes it hard to keep track of who can help you with what. But all things considered, CareCloud is a very promising company.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Jenah
Southeast Psychology, 1-10 employees
December 2020
Review
Review
Pros
Seemed like a great choice from the first representation but now that we have gotten to use it, the system feels underdeveloped compared to our last EHR software. It is reasonably priced and allows us to handle our own billing, other than that it does not have much to offer. We switched from Athena to this only a week ago, but we are now planning to switch back to it.
Cons
The functionality of the software is nothing like we were shown in the demo. It is below average at best and probably not suited for advanced functions. The design is too simplistic and none of the different aspects make sense together. Everything takes extra clicks and steps. Referral section is a huge disappointment. The charts are not intuitive as far as I can tell. It seems the idea behind the software is promising but the execution, a disaster.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Sherry
Total Health Primary Care, 11-50 employees
November 2020
Perfect for my practice
Perfect for my practice
Pros
The exceptional interface and App-like feel make this platform simple to learn. It is completely coordinated and the workflow for the system is the best I have ever come across and used in my 16 years profession. The settlement posting and statement aspects are highly advanced and specifically designed for the end use. I also appreciate that there is almost no hold-up time to when you call the support service. Generally, most of my issues are settled effectively over the phone on the same call. No waiting for follow-ups.
Cons
They have spiked up the monthly costs per provider since I started on it. It can seem a little strange when transitioning from another system. But ultimately it is worth it with the ease of use and reliability it offers.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Rainey
Medisense Medical Billing Solutions, LLC, N/A employees
August 2020
WORST COMPANY
WORST COMPANY
Pros
Nothing about this software is good. It is simply the worst you could imagine. They make you think its the best, but there is nothing appealing about it. It is very expensive and they keep adding extra charges, leaving you with a huge bill. All they care about is money, and customer service is very poor.
Cons
Everything is worse. I cannot think of a single good thing about this.
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Ramakanth
Hospital & Health Care, 11-50 employees
More than a year
August 2020
Easy to use
Easy to use
Pros
I really like the icons and how easy it is to navigate using them.
Cons
Sometimes, its hard to find a document I am looking for.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Lori
Medical Practice, 11-50 employees
Less than 6 months
August 2020
Care Cloud Charts
Care Cloud Charts
Pros
The systems flexibility and ease of understanding really stand out to me.
Cons
No cons to mention. It was super easy to learn the system and it keeps getting easier for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keidra
Medical Practice, 500+ employees
Less than a year
August 2020
DO NOT PURCHASE
DO NOT PURCHASE
Pros
It definitely looks nice, but from a billing perspective its complicated and time-consuming.
Cons
I rarely leave reviews, and I am certainly not one to be negative. However, the staff from management on down, has been terrible. They have extorted us financially and no one responds when we ask questions. We get passed around and management refuses to contact us. The poor reps promise that management will reach out, but it never happens. The finance department has a woman who is rude, abrasive, unprofessional and shrewd. They do not uphold their end of the contract they force you to sign, and since joining them, we have lost significant revenue. They even fired one of their few who recognized what was happening and tried to help us. We've been trying to leave this company, and they are demanding thousands of dollars for work that was not done, plus over $8,000 just to leave. We are a small business and this is only the beginning of the problems we have had with them. I cannot wait to be done with it all.
Ease of use
2
Value for money
1
Customer Support
2
Functionality
2
Michael
Medical Practice, 1-10 employees
More than a year
July 2020
Highly recommended for practices of all sizes
Highly recommended for practices of all sizes
Pros
I have not had any big issues with CareCloud’s performance in the entire four years we have used it. It is a robust, comprehensive system which makes it very easy for me to manage my clients and staff. Their billing aspect is highly efficient and accurate that I had to dissolve an administrative position because the billing app took care of all that work itself. The software is easy to navigate and has some great functionalities to offer. We have been very pleased with its overall performance and would definitely recommend it to other practices.
Cons
I wish they had cloud storage so we could upload and save medical records on there. It would help a lot in terms of mobility and quick retrieval. Their scheduling app and iPhone app could use improvements as they are missing some key features.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Melody
Life and Work Solutions, Inc., 11-50 employees
June 2020
No data privacy
No data privacy
Pros
The billing app is good. You can conveniently check your financials from within the system but only if you want all users to have access to the financials but if it is something you only want to be accessed by an authorized few, it can be trouble. Because unlike most EHRs and CRM, CareCloud does not have differentiated user pathways for clients, practitioners and other staff. They do have a section that seemingly allows you to sever the access of particular parts of the chart but it does not work as it should.
Cons
There is barely any regard for data privacy. There is no option for us to limit or turn off access to patient billings. Any individual who approaches the timetable/plan for the day can tap on a patient on the present calendar and approach all financials related data. Practitioners neednt bother with access to billings yet they do need to see the timetable of all patients present in the facility on their working days. I would not recommend Carecloud EMR to any practice until they have made sense of how to square access to financials from the timetable application.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
3
Marie
West End Consultation Group, 1-10 employees
April 2020
The most efficient EHR
The most efficient EHR
Pros
The system is incredibly user-friendly. Perhaps, the most simple and efficient EHR software I have ever used. There is no learning curve or a need for any extensive training. Everything is at the tip of your fingers, navigating through the system is a breeze, without having to switch sections, you can easily keep tabs on rejected claims and unanswered claim requests which keeps you on top of things and eliminates the need for consulting old records.
Cons
I wish CareCloud was suitable for a wider collection of specialties. There are some manual work steps whenever we need to file paper claims.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
MEGAN
Innovative Medical Billing LLC, 1-10 employees
April 2020
Review
Review
Pros
The software design is very promising. It is intuitive and very simple to operate. You can set it up according to your practice or specialty needs. Locating data takes minutes and the reports are in an order that is so easy to manage. Their billing system is automated for the most part that makes our practice much easier by allowing us to do our billings ourselves. The company staff is great. From the administrative staff, the IT department to customer support, they are friendly and always willing to help. The support staff does not close your case before seeing it to finality.
Cons
There need to be more people dealing with front end scrubbing so that the claims have complete and correct data before they are sent out, to avoid the whole process of the refiling denied claims.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Steven
Encore Urology, 11-50 employees
March 2020