Overall Rating

4

26 Reviews

Rating Distribution

5

star

(11)

4

star

(10)

3

star

(2)

2

star

(1)

1

star

(2)

Satisfaction Score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

filter

Filters

Reliable and Easy to use
Pros

The program offers detailed billing and financial reports crucial for billing companies. It is user-friendly with a short learning curve, providing reliable support. The company listens to suggestions for new reports and features.

Cons

Iconcerns about the small font size and outdated look of the software. They also note a lack of capability for exporting digital data and express a desire for custom reports with filters.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

Randee

Mental Health Care, 1-10 employees

More than a year

October 2021

It is both reliable and easy to use.
Pros

The program offers detailed billing and financial reports that are crucial to billing companies. It is userfriendly with a short learning curve. This is particularly useful for our clients who also use the system. The support is reliable and representatives answer the phone promptly. The company also takes suggestions for new reports and features into consideration.

Cons

The font size on the screen is too small and the software could use a more updated look and feel. There is limited capability for exporting digital data. Although there are dozens of preset reports that cover most of what you need it would be nice to have custom reports with filters.

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Randee

Mental Health Care, 1-10 employees

April 2021

Often needed but unavailable support is terrible
Pros

The platform is inexpensive and provides uninterrupted access, with no significant drawbacks to mention.

Cons

Ireport issues with Electronic UB-04 Billing functionality, encountering lost encounters between the software and clearinghouse. They also express dissatisfaction with customer support and reimbursement issues.

Ease of use

7

Value for money

6

Customer Support

6

Functionality

7

Steve

Medical Practice, 11-50 employees

Less than a year

July 2017

Terrible for billing if you have high volume. Nightmare!
Pros

It integrates seamlessly with Labdaq.

Cons

Users Ifeatures not working correctly and inaccurate reports.

Ease of use

6

Value for money

2

Customer Support

7

Functionality

2

J

Medical Practice, 11-50 employees

Less than 6 months

November 2016

New to the software and loving it
Pros

I find it easy to use, and the support team is helpful throughout the process. The ability to switch between databases for multiple companies and generate reports easily is appreciated.

Cons

I find certain parts of the software confusing, especially for newcomers to the business, but they appreciate the support from their team.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Betty

Medical Practice, N/A employees

Less than a year

September 2016

FRIENDLY EASILY COMPUTER SOFTWARE
Pros

I emphasize the efficiency and user-friendliness of the software.

Cons

no problems or complaints with the software.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CINDY

Medical Practice, N/A employees

More than a year

September 2016

Software choices
Pros

The product is efficient and straightforward to navigate.

Cons

occasional issues with software updates causing problems and find the software expensive.

Ease of use

7

Value for money

2

Customer Support

8

Functionality

8

Karri

Medical Practice, N/A employees

Less than 6 months

September 2016

I used this software at in my position as office manager.
Pros

I praise the fantastic phone support from the call center, where representatives are knowledgeable and willing to troubleshoot.

Cons

The lack of availability for MAC users is a significant drawback for users whose practitioners primarily use MAC computers.

Ease of use

4

Value for money

10

Customer Support

6

Functionality

6

Shelley

Mental Health Care, N/A employees

More than a year

September 2016

The product works well but it is not easy to use or understand.
Pros

CGM DAQbilling has three main strengths. First it offers a competitive price without compromising quality. Second its userfriendly interface allows for easy claim submissions and management of schedules. Finally the customer support team is accessible responsive and helpful when needed.

Cons

The practice management system is not easy to use or intuitive. It is challenging to generate reports that provide the exact information needed. Additionally ERA's do not integrate seamlessly into the system requiring manual data entry and EOB scanning. It appears that CGM DAQbilling is primarily designed for the medical field and may not focus as much on mental health.

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

Phillip

Mental Health Care, N/A employees

August 2016

Functionally a good product but not user friendly or intuitive
Pros

CGM DAQbilling is valued for its price, ease of submitting claims, managing the scheduler, and excellent customer support.

Cons

the practice management aspect of CGM DAQbilling not user-friendly or intuitive, with difficulties in running specific reports and integrating ERA's into the PM smoothly.

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

Phillip

Mental Health Care, N/A employees

More than a year

August 2016

Better than expected
Pros

I appreciate the colorful and user-friendly interface, the ability to open multiple windows simultaneously, and the smooth setup process.

Cons

While one user has no specific dislikes, they suggest improving the scanning feature to allow saving different types of documents for other users to access.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Roxana

Financial Services, N/A employees

Less than a year

June 2015

Internal Medicine Practice --DAQ Billing
Pros

The simplicity and customizability of DAQbilling make it a preferred choice.

Cons

I finds navigating patient accounts cumbersome and suggests improvements in training and usability.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

Barbara

Medical Practice, N/A employees

Less than 6 months

May 2015

Office Manager for Ophthalmology
Pros

DAQbilling is lauded for its simplicity, customizability, and easy-to-understand training.

Cons

I have nothing negative to say about DAQ billing.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Ann

Medical Practice, N/A employees

Less than a year

May 2015

Podiatry practice
Pros

Prompt and friendly customer service is highlighted as a positive aspect.

Cons

I note occasional slowness in the software, requiring restarts and resulting in lost claims being worked on.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Bobbi

Medical Practice, N/A employees

More than a year

May 2015

DAQBilling Software...It's a great product
Pros

I find DAQbilling very user-friendly, particularly when transitioning from other systems. The sales representative and training support are praised for their assistance during the transition.

Cons

I faced challenges with changing training representatives mid-process, leading to incomplete training and difficulty understanding certain sections of the software.

Ease of use

7

Value for money

10

Customer Support

7

Functionality

10

Lauren

Medical Practice, N/A employees

Less than a year

April 2015

Lisa from a dermatology practice - 4 users.
Pros

I appreciate the clean, simple, and user-friendly format of DAQbilling, as well as the seamless data import from other systems.

Cons

While there are no significant issues with the vendor, one user dislikes the lack of cross-checking for patient names and DOB when creating new patient accounts, leading to duplications.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Lisa

Medical Practice, N/A employees

Less than a year

April 2015

Family Practice
Pros

I commend the quick and effective support, with helpful and patient staff.

Cons

An issue with frequent error messages and unexpected logouts is reported, with no solution found despite discussions with support.

Ease of use

5

Value for money

10

Customer Support

9

Functionality

10

Linda

Medical Practice, N/A employees

More than a year

April 2015

GREAT PRODUCT! SUPER CUSTOMER SUPPORT!
Pros

Transitioning from Visionary Office to DAQ Billing is described as a positive experience, with streamlined processes and superb tech support.

Cons

I caution about the importance of entering the correct date of service to avoid issues with incorrect billing.

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

Shavonne

Medical Practice, N/A employees

More than a year

April 2015

Small Outpatient Physical Therapy Practice
Pros

The ease of use and responsiveness of tech support make DAQBilling a preferred choice for users.

Cons

Lack of referral tracking and minor screen-switching issues are noted, but users appreciate the software's overall functionality.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Kristin

Medical Practice, N/A employees

Free Trial

May 2014

Been using DAQbilling for eight years now.
Pros

friendliness of DAQbilling is highlighted as a key advantage.

Cons

I express dissatisfaction with ongoing monthly charges.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Janet

Medical Practice, N/A employees

Free Trial

April 2014

CGM/DAG billing quick review
Pros

I find the software very user-friendly and efficient, with outstanding customer service.

Cons

The inability to run the software on Apple/Mac systems is considered unfortunate.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Ute

Financial Services, N/A employees

Free Trial

April 2014

Clients are required to use DAQbilling and they quickly understand why
Pros

DAQbilling is praised for its ease of use, minimal learning curve, and unparalleled customer service.

Cons

a desire for tablet/iPad compatibility to replace paper superbills.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

David

Financial Services, N/A employees

Free Trial

April 2014

Highly recommend!
Pros

The product is described as easy to learn and customizable, with helpful and knowledgeable vendor support.

Cons

I suggest extending technical support hours to include late hours and weekends for added convenience.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Cindy

Medical Practice, N/A employees

Free Trial

April 2014

DAQbilling review
Pros

The integration between LabDAQ and DAQbilling is appreciated for saving time with demographics and insurance information, although some issues remain.

Cons

Manually inputting DX codes causes them to apply to each CPT in the requisition, requiring manual deletion, which is seen as a drawback.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Leslie

Medical Practice, N/A employees

Free Trial

April 2014

I have rarely experienced any issue with this product.
Pros

I find the program simple, extremely user-friendly, and appreciate the quality of the reports.

Cons

I wish for more industry notifications from CGM to stay updated on relevant developments.

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

Sharon

Medical Practice, N/A employees

Free Trial

April 2014

DAQbilling- Great way to manage my billing service!
Pros

DAQbilling is praised for its ease of learning, customization options, per-claim pricing model, and attentive customer support, which has helped users grow their billing service.

Cons

I anticipates the release of appointment reminders as a forthcoming feature, expressing excitement about offering it to clients.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

Sarah

Financial Services, N/A employees

Free Trial

April 2014