Charm EHR Reviews

“Have a few issues, but works well for us!”

Pros

For me sticky notes feature and patient engagement tools are incredibly helpful.

Cons

I know the online appointment scheduling is meant to make things easier but sometimes we still end up calling and rescheduling because of conflicts.

“Offers great customization options”

Pros

The system is super intuitive and easy to use. I love that I can customize templates, macros and set up different user roles. Honeslty it got everything I need, like built-in instant messaging for staff, text messaging for patients, faxing and referral management. Plus, I can even customize the automation for RCM which is a huge bonus.

Cons

The onboarding process could use more detail but it's pretty intuitive, so that helps a lot. The only downside is that the time it takes to get technical support can vary like it could be immediate or it might take up to a week.

“Support is not available at all”

Pros

I think this EHR system is great and has a lot of potential as it covers pretty much everything I need for my daily charting.

Cons

Setting up this system for daily workflows is not easy lacks support. Instead they provide videos and leave you to figure out everything on your own. When I looked for assistance for front-end setup the representative rushed me and claimed to have emailed videos and abruptly ended the call while I still had questions. This raises concerns about troubleshooting support. So overall the customer service is extremely poor practically non-existent.

“Has a great experience using CharmHealth”

Pros

I really like how available the support staff is. I've used the online chat a bunch of times and usually, I get my question answered in just a few minutes. Even for more complex stuff, they always respond within a day or two. Thanks for that! I also love how easy it is to update and personalize my Charm account for things like online scheduling and setting up different appointment types.

Cons

I have had some challenges with the e-prescribe feature, especially when trying to prescribe compounded formulas.

“Everything about this software is fantastic!”

Pros

The day I got my EPCS set up and could start e-prescribing controlled substances was amazing! The support team has been awesome too as they always respond quickly whenever I have an issue.

Cons

I have no criticisms to offer and have recommended it to many colleagues.

“You simply can't avoid issues .....”

Pros

I like that the price is fair and that I can tailor the system to my needs without paying for unnecessary features.

Cons

The directions are really bad but the support team is friendly, even though they don't always solve the issue.

“A budget-friendly choice”

Pros

Well as per me this is the most affordable option available and it provides plenty of room for growth. Also it is perfect for new practices that don't need advanced features, although those are available if you are willing to pay extra for them.

Cons

My main issue lies with the online booking system. Theres no option to customize menus or provide links for specific services resulting in patients being presented with an alphabetical list of all available services. Changing the order requires creative naming. Additionally the integrated payment processing is limited to one option which was unsuitable for me especially considering the slow response time from the company taking six months to open an account.

“Well-Organized product”

Pros

Charms best aspect for us was having all patient data in one easily accessible and well-organized location. Its ease of use was crucial in our decision to use it and the setup was straightforward. The system is highly customizable and the support is excellent providing almost all the features we need.

Cons

There is no functionality to refill orders for patients, so we must create new encounters each time which is hectic.

“A poor choice for medical practitioners”

Pros

Unfortunately nothing good can outweigh the bad. This program is the worst.

Cons

This EHR system is the worst Ive ever used. Its cumbersome, time-wasting and lacks basic functionalities like alphabetizing drop-down lists. Also the database for ICD10 codes is unusable leading to frequent data loss. Customer service is simply the worst as they don't address issues or provide solutions and contacting them incurs additional charges. Incorrect diagnosis codes also pose legal risks. Overall its a terrible experience.

“Reasonable choice among many”

Pros

One thing I like the most is the dashboard as it is simple and easy to use.

Cons

The initial installation cost is way too high for small and mid-sized firms like mine.

“Good but expensive”

Pros

CharmHealth has many great features bit I like the automation feature the most.

Cons

Additional features come at an extra cost making every minor adjustment expensive.

“Superb but not well-promoted”

Pros

It is good software at a lower price and gives me all the important information I need.

Cons

Its not well promoted and is less known in Ethiopia.

“Comprehensive EHR software”

Pros

CharmHealth is a good, easy to learn EHR for GPs like me who want to automate their practice. Also it helps boost patient satisfaction by reducing all the paperwork.

Cons

The basic subscription gives you the essentials, but not much beyond that.

“Charm for all”

Pros

Setting up and using Charm is easy and comfort with its use improves quickly.

Cons

Theres a need for adjusting templates and the customization process.

“Tricky to setup but once it's going it's great.”

Pros

Charm is very user-friendly autofilling most fields and making pharmacy searches and entering patient demographics easy.

Cons

Setting it up was challenging I had to verify my credentials using a credit agency report and encountered glitches with the software requiring slow tech support assistance resulting in about a month to get it running smoothly.

“Simple, no-nonsense, EHR for a mid-sized practice on a budget”

Pros

Comes with all the basic EHR tools you could want in a budget-friendly system; works great for mid-sized clinics.

Cons

System needs an aesthetics upgrade.

“User Friendly Patient scheduling system”

Pros

Its incredibly convenient and user-friendly. I particularly appreciate its HIPAA certification ensuring the safety and security of our system.

Cons

Essentially theres nothing I dislike I love everything about it.

“Highly Recommend CharmHealth”

Pros

As a small business owner and medical provider I was able to set up and use Charm independently. I love the ease of creating my own charting documentation forms questionnaires and consents. The availability of pre-uploaded documents and forms that I can adapt to my needs is also a plus.

Cons

Connecting it to my website has proven impossible.

“Great for beginning and midlevel practice”

Pros

Despite my 22 years in healthcare Ive just started using CHARM and its great for smaller practices. I find it easy to locate patients and add alerts and notes to charts.

Cons

Despite my 22 years of experience in healthcare I just started using CHARM which works well for smaller practices but lacks robust reporting and integration with other systems.

“Charm is agile and cost-effective”

Pros

Charm is highly customizable and worth the steep learning curve. I use it for billing scheduling communication and more and the support team is constantly improving the product.

Cons

I initially loved the Zoom integration for its cost-effectiveness but support response times can be slow. Some templates become buggy over time and the patient portal isnt mobile-friendly.