softwareCharmHealth EHR Software Reviews
178 Reviews
Overall Rating
4.3
178 Reviews
Rating Distribution
5
(109)
4
(43)
3
(13)
2
(4)
1
(9)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Overall Rating
4.3
178 Reviews
Rating Distribution
5
(109)
4
(43)
3
(13)
2
(4)
1
(9)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Filters
Specialty
Provider Size
Time Used
Great EMR program
Great EMR program
Pros
The sticky notes feature and patient engagement tools are incredibly helpful.
Cons
Sometimes despite the convenience of online appointment scheduling I find myself still having to make calls and reschedule due to conflicts.
Ease of use
10
Value for money
6
Customer Support
8
Functionality
6
LeAnne
Hospital & Health Care, 500+ employees
More than a year
Mar 01, 2024
Very customizable
Very customizable
Pros
The systems intuitiveness and customizable templates macros and user roles along with integrated messaging for staff and patients fax referral management and customizable revenue cycle management automation make it easy to use and adapt.
Cons
The onboarding process lacks detail but its intuitiveness somewhat makes up for it. However the time it takes to receive technical support varies ranging from immediate to up to a week.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Oluwole
Hospital & Health Care, 1-10 employees
More than a year
Mar 01, 2024
Poor Customer Support/No support Team
Poor Customer Support/No support Team
Pros
I find this EHR system to be great with good potential covering most of what I need for daily charting.
Cons
Setting up this system for daily workflows lacks support. Instead they provide videos and leave you to figure it out on your own. When I sought assistance for front-end setup the representative rushed me claimed to have emailed videos and abruptly ended the call while I still had questions. This raises concerns about troubleshooting support. Overall the customer service is extremely poor practically non-existent.
Ease of use
10
Value for money
10
Customer Support
2
Functionality
10
Latasha
Mental Health Care, 1-10 employees
Mar 01, 2024
Thank you!
Thank you!
Pros
The moment I enabled EPCS and could eprescribe controlled substances was fantastic. The support team is excellent, promptly addressing any issues.
Cons
I have only positive feedback to share about Charm. In fact, I have referred many of my colleagues to this platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eveline
Mental Health Care, 1-10 employees
Less than 6 months
Oct 15, 2023
Charm EHR for a naturopathic medical practice
Charm EHR for a naturopathic medical practice
Pros
I like the simplicity of customization. The support team is incredibly helpful.
Cons
The e-prescribe feature presents a difficulty when prescribing compounded formulas which can be quite complex.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Autumn
Alternative Medicine, 1-10 employees
More than a year
Oct 13, 2023
Charm EHR for a naturopathic medical practice
Charm EHR for a naturopathic medical practice
Pros
I appreciate how easy it is to customize and the support team is always very helpful.
Cons
The e-prescribe feature presents challenges when prescribing compounded formulas.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Autumn
Alternative Medicine, 1-10 employees
More than a year
Oct 01, 2023
Thank you!
Thank you!
Pros
The day I got my EPCS enabled and could e-prescribe controlled substances was fantastic. The support team is excellent and responds promptly to any issues.
Cons
I have no criticisms to offer and have recommended it to many colleagues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eveline
Mental Health Care, 1-10 employees
Less than 6 Months
Oct 01, 2023
Get ready for problems
Get ready for problems
Pros
The price and the ability to add necessary features without paying for unnecessary ones are great.
Cons
The directions provided were not helpful, but the support team was kind and supportive. However their assistance did not lead to effective solutions.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
N/A, 1-10 employees
Less than 6 months
Sep 16, 2023
Get ready for problems
Get ready for problems
Pros
I like that the price is fair and that I can tailor the system to my needs without paying for unnecessary features.
Cons
The directions are terrible but the support is friendly yet ineffective.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
Less than 6 Months
Sep 01, 2023
Affordable option
Affordable option
Pros
This is the most cost effective option available and truly allows for growth. If you are a new practice and don't require excessive features then this is an excellent choice. More advanced functionalities come at an additional cost.
Cons
My main concern was with the online booking system. It lacked the option to customize menus or provide specific links for individual services. Instead all available services were listed alphabetically, creating confusion. To overcome this, I had to get creative with the naming of services. Additionally, there was only one integrated payment processing option, which did not meet my needs. It was particularly frustrating because the company took six months to respond to my account opening inquiry.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Christina
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 27, 2023
Charm for DME Billing
Charm for DME Billing
Pros
The greatest benefit of Charm for us was having all patient data in one easily accessible and well organized location. User friendliness played a key role in our decision to choose Charm. Implementation and setup were effortless. The system is highly customizable and their support is exceptional. It includes almost all the features we need to run our practice.
Cons
Unfortunately there is no feature available to refill orders for patients. Each time I have to create new encounters, which can be time consuming.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Julio
Medical Devices, 1-10 employees
Less than 6 months
Aug 02, 2023
Affordable option
Affordable option
Pros
This is the most affordable option available and offers room for growth. Its perfect for new practices that dont require advanced features although those come at an extra cost.
Cons
My main issue lies with the online booking system. Theres no option to customize menus or provide links for specific services resulting in patients being presented with an alphabetical list of all available services. Changing the order requires creative naming. Additionally the integrated payment processing is limited to one option which was unsuitable for me especially considering the slow response time from the company taking six months to open an account.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Christina
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 01, 2023
Charm for DME Billing
Charm for DME Billing
Pros
Charms best aspect for us was having all patient data in one easily accessible and well-organized location. Its ease of use was crucial in our decision to use it and the setup was straightforward. The system is highly customizable and the support is excellent providing almost all the features we need.
Cons
Theres no functionality to refill orders for patients we must create new encounters each time.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Julio
Medical Devices, 1-10 employees
Less than 6 Months
Aug 01, 2023
better option for patient handlig
better option for patient handlig
Pros
The dashboard is simple and seamlessly usable.
Cons
The initial installation cost is too high for small and mid sized firms like mine.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
kalu
Health, Wellness and Fitness, 11-50 employees
Less than a year
Jul 14, 2023
The worst EHR for a medical doctor
The worst EHR for a medical doctor
Pros
Nothing positive compares to the negative. This program is the absolute worst.
Cons
I have to say that this is the worst EHR I have ever used. It feels clunky and wastes a significant amount of time. The drop down lists are not alphabetized making it difficult to find what I need. The ICD10 Codes database is completely unusable and a complete waste of time. The system has even lost medical records that should have been saved after an hour of work. The customer service experience is terrible. They never fix the issues despite asking customers to report them. There is no follow-up or resolution, and incorrect diagnosis codes put users at medical legal risk. Moreover, they charge for every question or record made during programming experimentation.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Jennifer
Medical Practice, 1-10 employees
Less than a year
Jul 01, 2023
The worst EHR for a medical doctor
The worst EHR for a medical doctor
Pros
Unfortunately nothing good can outweigh the bad. This program is the worst.
Cons
This EHR system is the worst Ive ever used. Its cumbersome time-wasting and lacks basic functionalities like alphabetizing drop-down lists. The database for ICD10 codes is unusable leading to frequent data loss. Customer service is abysmal they dont address issues or provide solutions and contacting them incurs additional charges. Incorrect diagnosis codes also pose legal risks. Overall its a terrible experience.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jennifer
Medical Practice, 1-10 employees
More than a year
Jul 01, 2023
better option for patient handlig
better option for patient handlig
Pros
The dashboard is simple and seamless to use.
Cons
The initial installation cost is prohibitively high for small and mid-sized firms.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
kalu
Health, Wellness and Fitness, 11-50 employees
More than a year
Jul 01, 2023
Sears Family Pediatrics
Sears Family Pediatrics
Pros
Yes of course, this product is affordable and user friendly. The transition was made simple by Charms efficient, supportive and friendly staff.
Cons
I have no complaints really. We do have a 24 hour return time but it has never been an issue for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
candace
Medical Practice, 1-10 employees
More than a year
Jun 18, 2023
Charm review
Charm review
Pros
Automation is what I like the most!
Cons
It is frustrating to have to pay extra for different features and even for small adjustments.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Avanti
Mental Health Care, 1-10 employees
Less than a year
Jun 17, 2023
Charm review
Charm review
Pros
I appreciate the automation features.
Cons
Additional features come at an extra cost making every minor adjustment expensive.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
8
Avanti
Mental Health Care, 1-10 employees
Less than a year
Jun 01, 2023
Sears Family Pediatrics
Sears Family Pediatrics
Pros
Yes this product was affordable and user-friendly. The transition was made easy with Charms efficient supportive and friendly staff.
Cons
I wouldnt change anything. Although theres a 24-hour return time it has never been an issue for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
candace
Medical Practice, 1-10 employees
More than a year
Jun 01, 2023
Health
Health
Pros
Good software at a lower price with comprehensive information.
Cons
Charm is not well promoted and is less known in Ethiopia.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Olyaad
Pharmaceuticals, 1-10 employees
Less than a year
May 21, 2023
Health
Health
Pros
Its good software at a lower price with comprehensive information.
Cons
Its not well promoted and is less known in Ethiopia.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Olyaad
Pharmaceuticals, 1-10 employees
Less than a year
May 01, 2023
Solid, all-purpose, EHR for GPs
Solid, all-purpose, EHR for GPs
Pros
Good, simple-to-learn, EHR for GPs looking to automate their practice; reap more patient satisfaction (through less paperwork).
Cons
Basic subscription offers.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Heather L. Jameson
Jameson’s Clinics, NJ, Head Count: 15 employees
Apr 05, 2023
Charm for all
Charm for all
Pros
Easy setup and usability. The more I use it the more comfortable I become with it.
Cons
I find the need to adjust templates and customize the process to better suit my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abayomi
Health, Wellness and Fitness, 1-10 employees
Less than a year
Mar 23, 2023
Tricky to setup but once it's going it's great.
Tricky to setup but once it's going it's great.
Pros
Very user friendly, autofilling most fields and easy to search for pharmacies and enter patient demographics.
Cons
Setting up Charm was quite tricky for me. I had to go through a verification process using my credit agency report and I encountered a few glitches with the Charm software. The tech support team was very slow to respond, with about a week between emails. It took approximately a month to get everything up and running smoothly.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Anonymous
N/A, 1-10 employees
Less than 6 months
Mar 13, 2023
Charm for all
Charm for all
Pros
Setting up and using Charm is easy and comfort with its use improves quickly.
Cons
Theres a need for adjusting templates and the customization process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abayomi
Health, Wellness and Fitness, 1-10 employees
Less than a year
Mar 01, 2023
Tricky to setup but once it's going it's great.
Tricky to setup but once it's going it's great.
Pros
Charm is very user-friendly autofilling most fields and making pharmacy searches and entering patient demographics easy.
Cons
Setting it up was challenging I had to verify my credentials using a credit agency report and encountered glitches with the software requiring slow tech support assistance resulting in about a month to get it running smoothly.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 Months
Mar 01, 2023
Simple, no-nonsense, EHR for a mid-sized practice on a budget
Simple, no-nonsense, EHR for a mid-sized practice on a budget
Pros
Comes with all the basic EHR tools you could want in a budget-friendly system; works great for mid-sized clinics.
Cons
System needs an aesthetics upgrade.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Keisha R. Jackson
Jacksons Dispensary & Clinic, WI, 35-39 employees
Feb 14, 2023
User Friendly Patient scheduling system
User Friendly Patient scheduling system
Pros
It is very simple and user friendly. What I like is that its HIPAA Certified. Ensuring the safety and security of our system is essential to us.
Cons
Honestly there is nothing I dislike about Charm. I love everything about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie Eulie
Hospital & Health Care, 1-10 employees
Less than 6 months
Jan 25, 2023
User Friendly Patient scheduling system
User Friendly Patient scheduling system
Pros
Its incredibly convenient and user-friendly. I particularly appreciate its HIPAA certification ensuring the safety and security of our system.
Cons
Essentially theres nothing I dislike I love everything about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie Eulie
Hospital & Health Care, 1-10 employees
Less than 6 Months
Jan 01, 2023
I love CharmHealth
I love CharmHealth
Pros
Onboarding is very easy and the customer service is outstanding!
Cons
It would be fantastic to see integration with Spruce for phone and texting services.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanita
Medical Practice, 1-10 employees
Less than 6 months
Sep 21, 2022
Excellent updated product
Excellent updated product
Pros
Its very easy and very detailed to navigate compared to its competitors. The customer service is excellent with quick response times (usually within minutes) via the chat on Charmehr.com. It seamlessly integrates with Fullscript and Wellevate. It is particularly beneficial for Naturopathic, Integrative doctors and acupuncturist style practices. The features can always be simplified if desired.
Cons
It would be great if I could automatically accept credit card payments and obtain cancellation and appointment confirmation information.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hanna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 19, 2022
Charm is agile and cost-effective
Charm is agile and cost-effective
Pros
Charm can be personalized and customized. While there is a learning curve, it is worth investing time to make it your own. I can handle billing, invoicing, scheduling, website scheduling widget, charting and secure communication through the portal. The support team is continuously innovating and improving the product.
Cons
I used to love the Zoom integration when it was the only cost effective option for HIPAA compliant Zoom. However now it is no longer as cost effective and the support team can take up to a week to respond to email inquiries. On the bright side chatting with support through the website has yielded good results. Like any program with legacy code, some of the templates I've used for years can be a bit buggy. It would be great if the patient portal was mobile-friendly as it currently works best on tablets and desktops.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Suzanna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 15, 2022
Great for beginning and midlevel practice
Great for beginning and midlevel practice
Pros
With 22 years of experience in healthcare, I recently started using CHARM and it works wonderfully for smaller practices. I like how easy it is to locate a patient and add alerts and notes to their charts.
Cons
With 22 years of experience in healthcare I recently started using CHARM and it works great for smaller practices that don't require a robust system. However, the reporting system is not the best, and it doesn't integrate well with many other operating systems.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Janmetra
Health, Wellness and Fitness, 11-50 employees
Less than a year
Sep 11, 2022
Highly Recommend CharmHealth
Highly Recommend CharmHealth
Pros
As a small business owner and medical provider, I was able to set up and implement Charm on my own. I love how easy it is to create my own charting documentation, forms, questionnaires, consents and more. Additionally, there are pre uploaded documents and forms that I can use and adapt to my needs.
Cons
Unfortunately, I haven't been able to connect Charm to my website.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Stephanie
Medical Practice, 1-10 employees
Less than a year
Sep 09, 2022
Love it
Love it
Pros
Easy, affordable, convenient and I can easily find the right tabs without any confusion.
Cons
Signing up for e prescribing was hard and I faced some difficulties with identity verification.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Polina
Medical Practice, 1-10 employees
Less than 6 months
Sep 06, 2022
Easy to use platform that streamlines operations
Easy to use platform that streamlines operations
Pros
It is affordable and easy to use. The programming is highly intuitive.
Cons
I am really satisfied with Charm and I can't think of anything negative. Customer support has been easily accessible and whenever I can't figure something out, they are very helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanessa
Alternative Medicine, 1-10 employees
More than a year
Sep 04, 2022
Great value for the price
Great value for the price
Pros
CharmHealth has been a fantastic discovery for our practice. The setup time was minimal and our providers quickly adapted to the software which was pleasantly surprising.
Cons
The scheduling feature of Charmis one area that I believe could use significant improvement. While it's not insurmountable compared to the rest of the product, this aspect needs updating. Setting up block time and customizing the times patients can see on the web is not easy, leaving limited options for the practice. I see this as the biggest opportunity for improvement in Charm. Additionally the product still focuses heavily on having an office which poses challenges for telehealth-focused practitioners. For example, uploading insurance cards becomes problematic when we're not in the office.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Christi
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Sep 03, 2022
Happy as I could be
Happy as I could be
Pros
Documentation, scheduling and inventory modules are key for the success of my clinic and the smooth movement of patients throughout the day.
Cons
The customer service response time could be much faster. It consistently takes at least 24 hours if not longer for them to answer even the simplest questions.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Temperance
Medical Practice, 1-10 employees
Less than a year
Sep 02, 2022
Happy with this EMR for solo practitioner
Happy with this EMR for solo practitioner
Pros
The software is user friendly with plenty of tutorials to assist with the setup process, making it easier for me to manage my practice and reduce administrative work.
Cons
The e-prescribing software is not user friendly and can be hard to navigate.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jenice
Hospital & Health Care, 1-10 employees
Less than 6 months
Sep 01, 2022
Review of CharmHealth from a solo practitioner
Review of CharmHealth from a solo practitioner
Pros
I highly value the availability of the support staff. I have used the online chat multiple times and most often my questions are answered within a few minutes. For more complex inquiries, I still receive a response within a day or two. Thank you! I also like how easy it is to update and personalize my Charm account for online scheduling and appointment types.
Cons
Writing a prescription for a compounded formula through Charm is extremely difficult especially when working with multiple compounding pharmacies. The fax or e prescribe feature's electronic signature placement creates confusion for pharmacies in determining whether it is "dispense as written" or "substitution permitted." This led to verification phone calls from pharmacies after sending prescriptions through Charm. As a result I no longer use the e prescribing feature and prefer calling in or using paper prescriptions. On a positive note, I appreciate the template customization options. It would be even better if there was a feature to "publish" the treatment plan before signing the full chart as sometimes telemedicine patients require information quickly. Additionally, I wish the sections for typing chart notes provided more vertical space. Currently, I can only see about 10 lines of text, and expanding the vertical space would be helpful. Perhaps condensing the patient info at the top of the chart to the left side could allow for this expansion.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Autumn
Medical Practice, 1-10 employees
More than a year
Sep 01, 2022
Psychiatry solo practice
Psychiatry solo practice
Pros
The patient facing aspect of the software is very intuitive. My patients love it. After switching from another software, I have only received positive feedback. The portal, payment system and scheduling are all very user friendly.
Cons
The charting process is not as seamless as I would prefer. Importing lab results, sorting notes and making format changes can be cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amber
Hospital & Health Care, 1-10 employees
Less than 6 months
Sep 01, 2022
Highly Recommend CharmHealth
Highly Recommend CharmHealth
Pros
As a small business owner and medical provider I was able to set up and use Charm independently. I love the ease of creating my own charting documentation forms questionnaires and consents. The availability of pre-uploaded documents and forms that I can adapt to my needs is also a plus.
Cons
Connecting it to my website has proven impossible.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Stephanie
Medical Practice, 1-10 employees
More than a year
Sep 01, 2022
Great for beginning and midlevel practice
Great for beginning and midlevel practice
Pros
Despite my 22 years in healthcare Ive just started using CHARM and its great for smaller practices. I find it easy to locate patients and add alerts and notes to charts.
Cons
Despite my 22 years of experience in healthcare I just started using CHARM which works well for smaller practices but lacks robust reporting and integration with other systems.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Janmetra
Health, Wellness and Fitness, 11-50 employees
Less than a year
Sep 01, 2022
Charm is agile and cost-effective
Charm is agile and cost-effective
Pros
Charm is highly customizable and worth the steep learning curve. I use it for billing scheduling communication and more and the support team is constantly improving the product.
Cons
I initially loved the Zoom integration for its cost-effectiveness but support response times can be slow. Some templates become buggy over time and the patient portal isnt mobile-friendly.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Suzanna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 01, 2022
Excellent updated product
Excellent updated product
Pros
Its much easier to navigate and more comprehensive than its competitors. The customer service is superb responding within minutes via online chat. It seamlessly links with Fullscript and Wellevate making it excellent for Naturopathic Integrative and acupuncture practices.
Cons
I wish there was an option to automatically take credit card payments and gather information for cancellations and appointment confirmations.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hanna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 01, 2022
I love CharmHealth
I love CharmHealth
Pros
Onboarding is easy and the customer service is excellent.
Cons
Integration with Spruce for phone and texting would be a welcome addition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanita
Medical Practice, 1-10 employees
Less than 6 Months
Sep 01, 2022
Happy as I could be
Happy as I could be
Pros
Documentation scheduling and inventory modules are crucial for my clinics success and patient flow.
Cons
Customer service needs improvement in terms of speed it consistently takes at least 24 hours to receive a response to even simple queries.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Temperance
Medical Practice, 1-10 employees
More than a year
Sep 01, 2022
Happy with this EMR for solo practitioner
Happy with this EMR for solo practitioner
Pros
The software is user-friendly with helpful tutorials for setup reducing administrative work.
Cons
The e-prescribing software is not user-friendly.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jenice
Hospital & Health Care, 1-10 employees
Less than 6 Months
Sep 01, 2022
Filters
Great EMR program
Great EMR program
Pros
The sticky notes feature and patient engagement tools are incredibly helpful.
Cons
Sometimes despite the convenience of online appointment scheduling I find myself still having to make calls and reschedule due to conflicts.
Ease of use
10
Value for money
6
Customer Support
8
Functionality
6
LeAnne
Hospital & Health Care, 500+ employees
More than a year
Mar 01, 2024
Very customizable
Very customizable
Pros
The systems intuitiveness and customizable templates macros and user roles along with integrated messaging for staff and patients fax referral management and customizable revenue cycle management automation make it easy to use and adapt.
Cons
The onboarding process lacks detail but its intuitiveness somewhat makes up for it. However the time it takes to receive technical support varies ranging from immediate to up to a week.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Oluwole
Hospital & Health Care, 1-10 employees
More than a year
Mar 01, 2024
Poor Customer Support/No support Team
Poor Customer Support/No support Team
Pros
I find this EHR system to be great with good potential covering most of what I need for daily charting.
Cons
Setting up this system for daily workflows lacks support. Instead they provide videos and leave you to figure it out on your own. When I sought assistance for front-end setup the representative rushed me claimed to have emailed videos and abruptly ended the call while I still had questions. This raises concerns about troubleshooting support. Overall the customer service is extremely poor practically non-existent.
Ease of use
10
Value for money
10
Customer Support
2
Functionality
10
Latasha
Mental Health Care, 1-10 employees
Mar 01, 2024
Thank you!
Thank you!
Pros
The moment I enabled EPCS and could eprescribe controlled substances was fantastic. The support team is excellent, promptly addressing any issues.
Cons
I have only positive feedback to share about Charm. In fact, I have referred many of my colleagues to this platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eveline
Mental Health Care, 1-10 employees
Less than 6 months
Oct 15, 2023
Charm EHR for a naturopathic medical practice
Charm EHR for a naturopathic medical practice
Pros
I like the simplicity of customization. The support team is incredibly helpful.
Cons
The e-prescribe feature presents a difficulty when prescribing compounded formulas which can be quite complex.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Autumn
Alternative Medicine, 1-10 employees
More than a year
Oct 13, 2023
Charm EHR for a naturopathic medical practice
Charm EHR for a naturopathic medical practice
Pros
I appreciate how easy it is to customize and the support team is always very helpful.
Cons
The e-prescribe feature presents challenges when prescribing compounded formulas.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Autumn
Alternative Medicine, 1-10 employees
More than a year
Oct 01, 2023
Thank you!
Thank you!
Pros
The day I got my EPCS enabled and could e-prescribe controlled substances was fantastic. The support team is excellent and responds promptly to any issues.
Cons
I have no criticisms to offer and have recommended it to many colleagues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eveline
Mental Health Care, 1-10 employees
Less than 6 Months
Oct 01, 2023
Get ready for problems
Get ready for problems
Pros
The price and the ability to add necessary features without paying for unnecessary ones are great.
Cons
The directions provided were not helpful, but the support team was kind and supportive. However their assistance did not lead to effective solutions.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
N/A, 1-10 employees
Less than 6 months
Sep 16, 2023
Get ready for problems
Get ready for problems
Pros
I like that the price is fair and that I can tailor the system to my needs without paying for unnecessary features.
Cons
The directions are terrible but the support is friendly yet ineffective.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
Less than 6 Months
Sep 01, 2023
Affordable option
Affordable option
Pros
This is the most cost effective option available and truly allows for growth. If you are a new practice and don't require excessive features then this is an excellent choice. More advanced functionalities come at an additional cost.
Cons
My main concern was with the online booking system. It lacked the option to customize menus or provide specific links for individual services. Instead all available services were listed alphabetically, creating confusion. To overcome this, I had to get creative with the naming of services. Additionally, there was only one integrated payment processing option, which did not meet my needs. It was particularly frustrating because the company took six months to respond to my account opening inquiry.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Christina
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 27, 2023
Charm for DME Billing
Charm for DME Billing
Pros
The greatest benefit of Charm for us was having all patient data in one easily accessible and well organized location. User friendliness played a key role in our decision to choose Charm. Implementation and setup were effortless. The system is highly customizable and their support is exceptional. It includes almost all the features we need to run our practice.
Cons
Unfortunately there is no feature available to refill orders for patients. Each time I have to create new encounters, which can be time consuming.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Julio
Medical Devices, 1-10 employees
Less than 6 months
Aug 02, 2023
Affordable option
Affordable option
Pros
This is the most affordable option available and offers room for growth. Its perfect for new practices that dont require advanced features although those come at an extra cost.
Cons
My main issue lies with the online booking system. Theres no option to customize menus or provide links for specific services resulting in patients being presented with an alphabetical list of all available services. Changing the order requires creative naming. Additionally the integrated payment processing is limited to one option which was unsuitable for me especially considering the slow response time from the company taking six months to open an account.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Christina
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 01, 2023
Charm for DME Billing
Charm for DME Billing
Pros
Charms best aspect for us was having all patient data in one easily accessible and well-organized location. Its ease of use was crucial in our decision to use it and the setup was straightforward. The system is highly customizable and the support is excellent providing almost all the features we need.
Cons
Theres no functionality to refill orders for patients we must create new encounters each time.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Julio
Medical Devices, 1-10 employees
Less than 6 Months
Aug 01, 2023
better option for patient handlig
better option for patient handlig
Pros
The dashboard is simple and seamlessly usable.
Cons
The initial installation cost is too high for small and mid sized firms like mine.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
kalu
Health, Wellness and Fitness, 11-50 employees
Less than a year
Jul 14, 2023
The worst EHR for a medical doctor
The worst EHR for a medical doctor
Pros
Nothing positive compares to the negative. This program is the absolute worst.
Cons
I have to say that this is the worst EHR I have ever used. It feels clunky and wastes a significant amount of time. The drop down lists are not alphabetized making it difficult to find what I need. The ICD10 Codes database is completely unusable and a complete waste of time. The system has even lost medical records that should have been saved after an hour of work. The customer service experience is terrible. They never fix the issues despite asking customers to report them. There is no follow-up or resolution, and incorrect diagnosis codes put users at medical legal risk. Moreover, they charge for every question or record made during programming experimentation.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Jennifer
Medical Practice, 1-10 employees
Less than a year
Jul 01, 2023
The worst EHR for a medical doctor
The worst EHR for a medical doctor
Pros
Unfortunately nothing good can outweigh the bad. This program is the worst.
Cons
This EHR system is the worst Ive ever used. Its cumbersome time-wasting and lacks basic functionalities like alphabetizing drop-down lists. The database for ICD10 codes is unusable leading to frequent data loss. Customer service is abysmal they dont address issues or provide solutions and contacting them incurs additional charges. Incorrect diagnosis codes also pose legal risks. Overall its a terrible experience.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jennifer
Medical Practice, 1-10 employees
More than a year
Jul 01, 2023
better option for patient handlig
better option for patient handlig
Pros
The dashboard is simple and seamless to use.
Cons
The initial installation cost is prohibitively high for small and mid-sized firms.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
kalu
Health, Wellness and Fitness, 11-50 employees
More than a year
Jul 01, 2023
Sears Family Pediatrics
Sears Family Pediatrics
Pros
Yes of course, this product is affordable and user friendly. The transition was made simple by Charms efficient, supportive and friendly staff.
Cons
I have no complaints really. We do have a 24 hour return time but it has never been an issue for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
candace
Medical Practice, 1-10 employees
More than a year
Jun 18, 2023
Charm review
Charm review
Pros
Automation is what I like the most!
Cons
It is frustrating to have to pay extra for different features and even for small adjustments.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Avanti
Mental Health Care, 1-10 employees
Less than a year
Jun 17, 2023
Charm review
Charm review
Pros
I appreciate the automation features.
Cons
Additional features come at an extra cost making every minor adjustment expensive.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
8
Avanti
Mental Health Care, 1-10 employees
Less than a year
Jun 01, 2023
Sears Family Pediatrics
Sears Family Pediatrics
Pros
Yes this product was affordable and user-friendly. The transition was made easy with Charms efficient supportive and friendly staff.
Cons
I wouldnt change anything. Although theres a 24-hour return time it has never been an issue for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
candace
Medical Practice, 1-10 employees
More than a year
Jun 01, 2023
Health
Health
Pros
Good software at a lower price with comprehensive information.
Cons
Charm is not well promoted and is less known in Ethiopia.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Olyaad
Pharmaceuticals, 1-10 employees
Less than a year
May 21, 2023
Health
Health
Pros
Its good software at a lower price with comprehensive information.
Cons
Its not well promoted and is less known in Ethiopia.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Olyaad
Pharmaceuticals, 1-10 employees
Less than a year
May 01, 2023
Solid, all-purpose, EHR for GPs
Solid, all-purpose, EHR for GPs
Pros
Good, simple-to-learn, EHR for GPs looking to automate their practice; reap more patient satisfaction (through less paperwork).
Cons
Basic subscription offers.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Heather L. Jameson
Jameson’s Clinics, NJ, Head Count: 15 employees
Apr 05, 2023
Charm for all
Charm for all
Pros
Easy setup and usability. The more I use it the more comfortable I become with it.
Cons
I find the need to adjust templates and customize the process to better suit my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abayomi
Health, Wellness and Fitness, 1-10 employees
Less than a year
Mar 23, 2023
Tricky to setup but once it's going it's great.
Tricky to setup but once it's going it's great.
Pros
Very user friendly, autofilling most fields and easy to search for pharmacies and enter patient demographics.
Cons
Setting up Charm was quite tricky for me. I had to go through a verification process using my credit agency report and I encountered a few glitches with the Charm software. The tech support team was very slow to respond, with about a week between emails. It took approximately a month to get everything up and running smoothly.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Anonymous
N/A, 1-10 employees
Less than 6 months
Mar 13, 2023
Charm for all
Charm for all
Pros
Setting up and using Charm is easy and comfort with its use improves quickly.
Cons
Theres a need for adjusting templates and the customization process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abayomi
Health, Wellness and Fitness, 1-10 employees
Less than a year
Mar 01, 2023
Tricky to setup but once it's going it's great.
Tricky to setup but once it's going it's great.
Pros
Charm is very user-friendly autofilling most fields and making pharmacy searches and entering patient demographics easy.
Cons
Setting it up was challenging I had to verify my credentials using a credit agency report and encountered glitches with the software requiring slow tech support assistance resulting in about a month to get it running smoothly.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 Months
Mar 01, 2023
Simple, no-nonsense, EHR for a mid-sized practice on a budget
Simple, no-nonsense, EHR for a mid-sized practice on a budget
Pros
Comes with all the basic EHR tools you could want in a budget-friendly system; works great for mid-sized clinics.
Cons
System needs an aesthetics upgrade.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Keisha R. Jackson
Jacksons Dispensary & Clinic, WI, 35-39 employees
Feb 14, 2023
User Friendly Patient scheduling system
User Friendly Patient scheduling system
Pros
It is very simple and user friendly. What I like is that its HIPAA Certified. Ensuring the safety and security of our system is essential to us.
Cons
Honestly there is nothing I dislike about Charm. I love everything about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie Eulie
Hospital & Health Care, 1-10 employees
Less than 6 months
Jan 25, 2023
User Friendly Patient scheduling system
User Friendly Patient scheduling system
Pros
Its incredibly convenient and user-friendly. I particularly appreciate its HIPAA certification ensuring the safety and security of our system.
Cons
Essentially theres nothing I dislike I love everything about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie Eulie
Hospital & Health Care, 1-10 employees
Less than 6 Months
Jan 01, 2023
I love CharmHealth
I love CharmHealth
Pros
Onboarding is very easy and the customer service is outstanding!
Cons
It would be fantastic to see integration with Spruce for phone and texting services.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanita
Medical Practice, 1-10 employees
Less than 6 months
Sep 21, 2022
Excellent updated product
Excellent updated product
Pros
Its very easy and very detailed to navigate compared to its competitors. The customer service is excellent with quick response times (usually within minutes) via the chat on Charmehr.com. It seamlessly integrates with Fullscript and Wellevate. It is particularly beneficial for Naturopathic, Integrative doctors and acupuncturist style practices. The features can always be simplified if desired.
Cons
It would be great if I could automatically accept credit card payments and obtain cancellation and appointment confirmation information.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hanna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 19, 2022
Charm is agile and cost-effective
Charm is agile and cost-effective
Pros
Charm can be personalized and customized. While there is a learning curve, it is worth investing time to make it your own. I can handle billing, invoicing, scheduling, website scheduling widget, charting and secure communication through the portal. The support team is continuously innovating and improving the product.
Cons
I used to love the Zoom integration when it was the only cost effective option for HIPAA compliant Zoom. However now it is no longer as cost effective and the support team can take up to a week to respond to email inquiries. On the bright side chatting with support through the website has yielded good results. Like any program with legacy code, some of the templates I've used for years can be a bit buggy. It would be great if the patient portal was mobile-friendly as it currently works best on tablets and desktops.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Suzanna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 15, 2022
Great for beginning and midlevel practice
Great for beginning and midlevel practice
Pros
With 22 years of experience in healthcare, I recently started using CHARM and it works wonderfully for smaller practices. I like how easy it is to locate a patient and add alerts and notes to their charts.
Cons
With 22 years of experience in healthcare I recently started using CHARM and it works great for smaller practices that don't require a robust system. However, the reporting system is not the best, and it doesn't integrate well with many other operating systems.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Janmetra
Health, Wellness and Fitness, 11-50 employees
Less than a year
Sep 11, 2022
Highly Recommend CharmHealth
Highly Recommend CharmHealth
Pros
As a small business owner and medical provider, I was able to set up and implement Charm on my own. I love how easy it is to create my own charting documentation, forms, questionnaires, consents and more. Additionally, there are pre uploaded documents and forms that I can use and adapt to my needs.
Cons
Unfortunately, I haven't been able to connect Charm to my website.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Stephanie
Medical Practice, 1-10 employees
Less than a year
Sep 09, 2022
Love it
Love it
Pros
Easy, affordable, convenient and I can easily find the right tabs without any confusion.
Cons
Signing up for e prescribing was hard and I faced some difficulties with identity verification.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Polina
Medical Practice, 1-10 employees
Less than 6 months
Sep 06, 2022
Easy to use platform that streamlines operations
Easy to use platform that streamlines operations
Pros
It is affordable and easy to use. The programming is highly intuitive.
Cons
I am really satisfied with Charm and I can't think of anything negative. Customer support has been easily accessible and whenever I can't figure something out, they are very helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanessa
Alternative Medicine, 1-10 employees
More than a year
Sep 04, 2022
Great value for the price
Great value for the price
Pros
CharmHealth has been a fantastic discovery for our practice. The setup time was minimal and our providers quickly adapted to the software which was pleasantly surprising.
Cons
The scheduling feature of Charmis one area that I believe could use significant improvement. While it's not insurmountable compared to the rest of the product, this aspect needs updating. Setting up block time and customizing the times patients can see on the web is not easy, leaving limited options for the practice. I see this as the biggest opportunity for improvement in Charm. Additionally the product still focuses heavily on having an office which poses challenges for telehealth-focused practitioners. For example, uploading insurance cards becomes problematic when we're not in the office.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Christi
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Sep 03, 2022
Happy as I could be
Happy as I could be
Pros
Documentation, scheduling and inventory modules are key for the success of my clinic and the smooth movement of patients throughout the day.
Cons
The customer service response time could be much faster. It consistently takes at least 24 hours if not longer for them to answer even the simplest questions.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Temperance
Medical Practice, 1-10 employees
Less than a year
Sep 02, 2022
Happy with this EMR for solo practitioner
Happy with this EMR for solo practitioner
Pros
The software is user friendly with plenty of tutorials to assist with the setup process, making it easier for me to manage my practice and reduce administrative work.
Cons
The e-prescribing software is not user friendly and can be hard to navigate.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jenice
Hospital & Health Care, 1-10 employees
Less than 6 months
Sep 01, 2022
Review of CharmHealth from a solo practitioner
Review of CharmHealth from a solo practitioner
Pros
I highly value the availability of the support staff. I have used the online chat multiple times and most often my questions are answered within a few minutes. For more complex inquiries, I still receive a response within a day or two. Thank you! I also like how easy it is to update and personalize my Charm account for online scheduling and appointment types.
Cons
Writing a prescription for a compounded formula through Charm is extremely difficult especially when working with multiple compounding pharmacies. The fax or e prescribe feature's electronic signature placement creates confusion for pharmacies in determining whether it is "dispense as written" or "substitution permitted." This led to verification phone calls from pharmacies after sending prescriptions through Charm. As a result I no longer use the e prescribing feature and prefer calling in or using paper prescriptions. On a positive note, I appreciate the template customization options. It would be even better if there was a feature to "publish" the treatment plan before signing the full chart as sometimes telemedicine patients require information quickly. Additionally, I wish the sections for typing chart notes provided more vertical space. Currently, I can only see about 10 lines of text, and expanding the vertical space would be helpful. Perhaps condensing the patient info at the top of the chart to the left side could allow for this expansion.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Autumn
Medical Practice, 1-10 employees
More than a year
Sep 01, 2022
Psychiatry solo practice
Psychiatry solo practice
Pros
The patient facing aspect of the software is very intuitive. My patients love it. After switching from another software, I have only received positive feedback. The portal, payment system and scheduling are all very user friendly.
Cons
The charting process is not as seamless as I would prefer. Importing lab results, sorting notes and making format changes can be cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amber
Hospital & Health Care, 1-10 employees
Less than 6 months
Sep 01, 2022
Highly Recommend CharmHealth
Highly Recommend CharmHealth
Pros
As a small business owner and medical provider I was able to set up and use Charm independently. I love the ease of creating my own charting documentation forms questionnaires and consents. The availability of pre-uploaded documents and forms that I can adapt to my needs is also a plus.
Cons
Connecting it to my website has proven impossible.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Stephanie
Medical Practice, 1-10 employees
More than a year
Sep 01, 2022
Great for beginning and midlevel practice
Great for beginning and midlevel practice
Pros
Despite my 22 years in healthcare Ive just started using CHARM and its great for smaller practices. I find it easy to locate patients and add alerts and notes to charts.
Cons
Despite my 22 years of experience in healthcare I just started using CHARM which works well for smaller practices but lacks robust reporting and integration with other systems.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Janmetra
Health, Wellness and Fitness, 11-50 employees
Less than a year
Sep 01, 2022
Charm is agile and cost-effective
Charm is agile and cost-effective
Pros
Charm is highly customizable and worth the steep learning curve. I use it for billing scheduling communication and more and the support team is constantly improving the product.
Cons
I initially loved the Zoom integration for its cost-effectiveness but support response times can be slow. Some templates become buggy over time and the patient portal isnt mobile-friendly.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Suzanna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 01, 2022
Excellent updated product
Excellent updated product
Pros
Its much easier to navigate and more comprehensive than its competitors. The customer service is superb responding within minutes via online chat. It seamlessly links with Fullscript and Wellevate making it excellent for Naturopathic Integrative and acupuncture practices.
Cons
I wish there was an option to automatically take credit card payments and gather information for cancellations and appointment confirmations.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hanna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 01, 2022
I love CharmHealth
I love CharmHealth
Pros
Onboarding is easy and the customer service is excellent.
Cons
Integration with Spruce for phone and texting would be a welcome addition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanita
Medical Practice, 1-10 employees
Less than 6 Months
Sep 01, 2022
Happy as I could be
Happy as I could be
Pros
Documentation scheduling and inventory modules are crucial for my clinics success and patient flow.
Cons
Customer service needs improvement in terms of speed it consistently takes at least 24 hours to receive a response to even simple queries.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Temperance
Medical Practice, 1-10 employees
More than a year
Sep 01, 2022
Happy with this EMR for solo practitioner
Happy with this EMR for solo practitioner
Pros
The software is user-friendly with helpful tutorials for setup reducing administrative work.
Cons
The e-prescribing software is not user-friendly.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jenice
Hospital & Health Care, 1-10 employees
Less than 6 Months
Sep 01, 2022