Overview
Charm EHR, a cloud-based solution, redefines healthcare management with a blend of electronic medical record, practice management, and medical billing functionalities. It caters to practices of all sizes and offers appointment scheduling, patient records, and MIPS/MACRA readiness in a user-friendly interface. Dive into the full profile for comprehensive insights.
Overall Rating
Based on 158 users reviews
4.3
Rating Distribution
Positive
85%
Neutral
10%
Negative
5%
Starting Price
$0
/month
What Is Charm EHR?
CharmHealth, also known as Charm EHR, is a cloud-based electronic medical record, practice management, and medical billing solution that helps healthcare organizations of all sizes. It is MU3-certified, HIPAA-compliant, and collaboration-driven.
With CharmHealth, you can schedule appointments, share pre-appointment questionnaires, record patient visits with SOAP notes, maintain comprehensive patient records, and manage medical billing. It also offers features such as MIPS/MACRA readiness and ease of use.
The software comes with zero upfront cost and provides users with an intuitive user interface for easy navigation.
What Is Charm EHR Best Known For?
CharmHealth stands out due to its leveraging technology in the post-COVID era. Over the last two years, the EHR has been used to successfully integrate with medical devices and provide remote patient care, allowing medical professionals to continue providing quality care even during times of crisis.
Additionally, the system can be used to streamline office management for diverse practices, such as naturopathic and functional health and wellness practices. It also provides an easy-to-use platform for general practice procedures and travel medicine, making it ideal for urgent care clinics.
Charm EHR Pricing
The vendor offers the following standard subscription plans:
- Free – $0 (limited to 50 encounters per month)
- Encounter – $0.50/encounter/month (monthly minimum of $25)
- Provider – $350/provider/month
Disclaimer: The pricing is subject to change.
Charm EHR Integrations
Charm electronic health records software supports integration with a range of third-party platforms, including:
- Change Healthcare
- DoctorConnect
- Docere Systems
- MDScripts
- LabCorp
- Quest Diagnostics EHR
Furthermore, CharmHealth's integration with Fullscript allows users to automate their RCM insurance billing process, helping them scale their practice.
How Does Charm EHR Work?
CharmHealth EHR works on a cloud-based, subscription model which makes the application accessible on most devices equipped with a dedicated browser interface.
For users starting out with their software subscription, here’s a list of the typical steps they would need to follow to get the platform operational:
- Log in to the software using your credentials
- Click on the ‘Add/Modify Profile’ to customize your user profile and add facility details
- Watch the overview video to get familiar with the platform
- Design custom workflows that individually cater to your unique practice requirements
- Document visits and care using customizable templates and forms
- Integrate labs, imaging, and other medical test results directly into the EHR
- E-prescribe medications and transmit prescriptions to pharmacies electronically
- Review patient health summaries, visit histories, diagnoses and treatment plans
- Bill insurance companies and patients directly from within the practice management tools
- Access analytics and business reporting for tracking KPIs and improving operations
Who Is Charm EHR For?
The software helps healthcare organizations ranging from large multi-speciality groups to small independent medical offices run more smoothly. Generally, all medical professionals can reap significant work automation and streamlining benefits from deploying CharmHealth EHR in their practices – resulting in noticeably improved patient care/health outcomes and facility revenues.
The following is a list of practitioners who can typically benefit from the platform’s subscription:
- Primary care physicians
- Specialists
- Urgent care centers
- Ambulatory surgery centers
- Physical therapists
- Mental health professionals
- Cardiologists
Charm EHR Use Cases
Based on our analysis of user reviews and Charm EHR's features, we have highlighted some key use cases where Charm EHR is suitable for:
1. Practices That Want To Reduce Phone Volume Through Patient Self-Service
Clinics seeking fewer calls benefit from Charm EHR’s appointment reminders, which help keep schedules full and patients informed. The platform’s website self-booking integration allows patients to book their own appointments, reducing the need for administrative outreach. Users report that these features together save staff time and streamline schedule management.
2. Specialty Clinics That Need Integrations For Labs And Supplements
Businesses that rely on external lab workflows or product integrations can connect Charm EHR with their partners directly. This simplifies tasks like ordering and following up on lab results. Clinicians spend less time searching for information, allowing them to focus on patient care.
3. Teams That Want Heavy Template Customization And Specialty Charting
Therapists, acupuncturists, and other specialists who need tailored documentation appreciate Charm EHR’s editable templates and configurable charting. These features let them shape forms to match their workflows and avoid being forced into generic formats. Clinicians can document care in a way that aligns precisely with their specialty needs.
User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
All-Patient Data in One Accessible Layout | Response Time Issues |
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Users often say having patient data, scheduling, billing, etc., in a single system is very helpful. From one review: “The best use of Charm for us was having all our patient data in one location that was easily accessible, and well laid out.” | A frequent complaint is that support is slow or variable. As pointed out by a user, “Support sometimes takes up to a week to respond to an email.” |
Customizability | Online Booking Usability Problems |
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Many reviews praise being able to customize templates, roles, macros, etc., for their practice type. | Users mention that the online booking process can be confusing or unreliable for patients. As one user put it: “I have had issues with patients not being able to book online due to the captcha system.” |
Ease of Setup | Gaps in e-Prescribing and Lab Order Workflow |
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Users appreciate being able to implement the system quickly without needing external IT support. As one user put it: “As a small business owner and medical provider, I was able to set up and implement the use of Charm all by myself.” | Several reviews mention that some lab order workflows are awkward, or e-prescribing is throttled / slow / hard to configure. |
Is Charm EHR Right For You?
CharmHealth EHR may be the right choice for your practice if you’re keen on subscribing to a system that offers:
- Quick, ease-of-use, deployments
- Offers comprehensive EHR and stellar communication features
- Stringent regulatory compliance (MU3 and MIPS/MACRA readiness)
According to a user’s feedback, ‘Charm Health EHR stands out for its user-friendly interface.’ Healthcare providers find it effortless to schedule appointments, share pre-appointment questionnaires, record patient visits with SOAP notes, and maintain comprehensive patient records. All these aspects contribute to a highly convenient user experience.
The software also provides users with access to the Charmhealth portal where they can securely view and manage their health data remotely. Additionally, Charm Connect – offered on upgraded subscription tiers – is a HIPAA-compliant, secure instant messaging platform that allows practice members and patients to communicate in real time.
The system’s design orientation, geared to facilitate quick and smooth intra-/inter-practice staff, supplier, and patient interactions, serves to inform the system’s practical competence on these fronts.
Ready to take a more in-depth look at CharmHealth EHR? Check out user reviews or call us at (661)-384-7070 to learn exactly how Charm EMR could work for your facility.
