Total 169 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

28%

3

Stars

9%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

C

Carol

Medical Practice, 1-10 employees

Less than 6 Months

5.0
September 2018

CHARM EHR makes billing easy

Pros

Charm templates are comprehensive and allow for efficient capture of patient and insurance information. Creating visits and moving them to invoices is a time saver. The messaging service keeps me in touch with my provider securely.

Cons

Charm lacks a batch statement feature making collections tasks time-consuming. ERAs must be manually created by a third party and uploaded.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

L

Lexi

Integrated Autism Therapies, 1-10 employees

5.0
August 2018

comprehensive software

Pros

The charmHealth EHR is very neatly designed and offers some great features. Minimum workaround. Both user and client ends are very comprehensive.

Cons

The learning curve is rather steep. Takes you a while to learn the system and its working but once you are past that, it saves you a lot of time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M

Matthew

Pediatric Center of Somerset, LLC , 1-10 employees

5.0
August 2018

Great service. However, not the most easily understandable

Pros

CharmHealth has all the fundamental tools for pretty much any primary care practice. The software is very functional and customizable. There is a huge template library to browse just as the capacity to make your own. despite the fact that with the number of templates accessible, there doesn’t appear any need for that. I like the appointment calendar. it comes with an app which proves to be a very convenient instrument. I have it on my phone so I can check appointments for that day or any given day.

Cons

It takes you some time to learn how to customize some features and learn some actions. But once you overcome that learning curve, everything works quite smoothly. The software is affordable for small practices, but for large ones, there are additional charges which can be expensive.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

R

Renee

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
August 2018

Switched from Practice Fusion and Love this Full Feature EHR

Pros

Its highly customizable with reasonably priced add-on services. Receipt printing and accounting features are useful and sending patients custom forms is straightforward. The price point is great considering the features.

Cons

Theres not much to criticize except its limited usefulness for MIPS.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lexi

Health, Wellness and Fitness, 1-10 employees

Less than 6 Months

5.0
August 2018

It is functional and designed well

Pros

This software is well-designed and gets the job done efficiently. Ive used it from both provider and patient perspectives and have enjoyed the experience.

Cons

Theres a learning curve as expected with any new software but once mastered its excellent.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

J

Jeremy

Medical Practice, 1-10 employees

More than a year

5.0
July 2018

Great for a small practice

Pros

Its easy to use with developers constantly adding features like the integrated fax which we particularly like. Managing new patients and uploading files is seamless making patient management a breeze.

Cons

There isnt much I dislike though I wasnt a fan of the new UI. However users can revert back to the old UI. The newer UI offers a useful texting feature for internal practice communication.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R

Robert

Medical Practice, 11-50 employees

Less than 6 Months

4.0
March 2018

Functional, integrated, slightly time-consuming

Pros

I find many features here on par with other programs available like syncing with major laboratories. Being cloud-based and compatible with integrated MD/DC/PT offices offers versatility. The ability to customize exam forms and notes is impressive.

Cons

Being billed per patient encounter can be problematic especially with a lot of low-fee visits like ancillary services. Estimating monthly costs becomes challenging and navigating through tabs takes up time. Some programs integrate everything better into one screen.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

C

Cindy

Advanced Integrative Health Group, 2-9 employees

4.0
December 2017

-

Pros

It is easy to use, plus it is user-friendly. It has been a year since were using Charm EHR, and we plan to continue using it for a long time, as it is great. It also offers built-in templates, which is very helpful.

Cons

The user experience could be better if they improve the interface a bit.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C

Cindy

Alternative Medicine, 1-10 employees

Less than 6 Months

5.0
December 2017

Charm EHR review

Pros

This EHR offers features that others lack such as an open library shared among all users and complete customizability for templates. Its highly versatile.

Cons

I find myself paying for extra services but image annotation isnt versatile and the app falls short for comprehensive visits.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

DDC

Dr. Denise C

Medical Practice, N/A employees

Less than 6 Months

5.0
December 2017

Charm EHR has made managing our acupuncture practice more efficient and easier.

Pros

Running a group practice its fantastic to maintain standard notes and streamline chart processes from registration to billing effortlessly. The integrated clearinghouse simplifies claims processing and customizable chart notes are a plus.

Cons

Its crucial that the mobile app matches the desktop version especially regarding scheduling integration with chart notes and annotated images.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Stephen

Alternative Medicine, 1-10 employees

Less than 6 Months

4.0
November 2017

Great product for providers who truly customize their approach to each patient.

Pros

Overall this is the best option in the market for our needs providing excellent value for money. Its user-friendly and highly customizable.

Cons

Managing multiple facilities and doctors isnt as seamless as desired. Changing a providers schedule or temporarily adding a day is cumbersome and there are no marketing options available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

H

Hrvoje

Not Specified, N/A employees

More than a year

4.0
November 2017

I just love it

Pros

The price is excellent and the usability is commendable. We previously used Practice Fusion but it was too complicated.

Cons

We struggle with inventory tracking and medication billing and the report management falls short compared to other EHR systems.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

K

KAREN

Medical Practice, 1-10 employees

More than a year

4.0
November 2017

SUPERVISING PHYSICIAN COMMENTS

Pros

I appreciate the seamless flow of information within the chart. Accessing patient charts and sending messages to my nurse practitioners is easy and efficient.

Cons

I believe this system needs more detailed tabs tailored for a family medicine practice to organize information effectively for meaningful use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Shannon

Medical Practice, 1-10 employees

More than a year

5.0
November 2017

A but challenging to learn initially, but am really enjoying it

Pros

Having integrated labs scheduling chart notes and billing all in one place is incredibly helpful and convenient. HIPAA-compliant messaging and features like viewing my schedule and treatment requests on my iPhone add to its appeal.

Cons

The iPhone app feels cumbersome and accessing patient charts through email inquiries isnt possible which is inconvenient.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

N

Nena

Not Specified, N/A employees

Less than a year

5.0
November 2017

Best Small-Mid Size Practice EMR

Pros

Its an excellent all-around solution! Very user-friendly with features comparable to those of larger EMR companies and more. Creating templates and quick phrases is easy and it integrates seamlessly with e-prescribing labs and imaging centers. Its nearly perfect!

Cons

The ICD 10 settings in the assessment section are too rigid making it difficult to find diagnoses quickly without typing the exact first word.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brenda

Not Specified, N/A employees

Less than 6 Months

4.0
November 2017

Good and it is improving

Pros

Its mostly easy to use although Ive only been using it for a short time and still learning. I particularly appreciate the reminders and insurance billing features.

Cons

Auto-fill features are unreliable especially when inputting city names risking errors in addresses or phone numbers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

T

Tricia

Not Specified, N/A employees

Less than a year

5.0
November 2017

So far we love using chARM

Pros

I appreciate being able to access data portably on any laptop or device in the office rather than relying on paper charts.

Cons

As newcomers to chARM theres a lot to learn and more instructional videos would be helpful to navigate the new UI.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

Shantha

Medical Practice, 1-10 employees

Less than 6 Months

5.0
November 2017

Best EHR that I have ever used!

Pros

Its easy to use multifunctional affordable and the patient portal messaging is great. The ability to create templates share handouts and personalize the app for patients access via smartphones is a big plus.

Cons

E-prescriptions take longer due to outdated ICD 10 codes and having another integrated credit card transaction option besides Blue Fin would be preferable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chelsea

Not Specified, N/A employees

More than a year

4.0
November 2017

Very effective and efficent program with many helpful features!

Pros

There are numerous features available and the flexibility to customize is excellent catering to different practice types. Its a one-size-fits-all program.

Cons

Customer service response time needs improvement and integrating billing with the selected clearinghouse is time-consuming and problematic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

C

Catherine

Alternative Medicine, 1-10 employees

More than a year

4.0
November 2017

This is a misleading question. My experience of the software? My experience of this class?

Pros

Its fairly easy to use.

Cons

The system has numerous billing limitations and theres no function for evaluating company statistics or viewing daily totals.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

6