Charm EHR Reviews
Total 169 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars56%
4
Stars28%
3
Stars9%
2
Stars2%
1
Stars5%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Carol
Medical Practice, 1-10 employees
Less than 6 Months
“CHARM EHR makes billing easy
Pros
Charm templates are comprehensive and allow for efficient capture of patient and insurance information. Creating visits and moving them to invoices is a time saver. The messaging service keeps me in touch with my provider securely.
Cons
Charm lacks a batch statement feature making collections tasks time-consuming. ERAs must be manually created by a third party and uploaded.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Lexi
Integrated Autism Therapies, 1-10 employees
“comprehensive software
Pros
The charmHealth EHR is very neatly designed and offers some great features. Minimum workaround. Both user and client ends are very comprehensive.
Cons
The learning curve is rather steep. Takes you a while to learn the system and its working but once you are past that, it saves you a lot of time.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Matthew
Pediatric Center of Somerset, LLC , 1-10 employees
“Great service. However, not the most easily understandable
Pros
CharmHealth has all the fundamental tools for pretty much any primary care practice. The software is very functional and customizable. There is a huge template library to browse just as the capacity to make your own. despite the fact that with the number of templates accessible, there doesn’t appear any need for that. I like the appointment calendar. it comes with an app which proves to be a very convenient instrument. I have it on my phone so I can check appointments for that day or any given day.
Cons
It takes you some time to learn how to customize some features and learn some actions. But once you overcome that learning curve, everything works quite smoothly. The software is affordable for small practices, but for large ones, there are additional charges which can be expensive.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Renee
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Switched from Practice Fusion and Love this Full Feature EHR
Pros
Its highly customizable with reasonably priced add-on services. Receipt printing and accounting features are useful and sending patients custom forms is straightforward. The price point is great considering the features.
Cons
Theres not much to criticize except its limited usefulness for MIPS.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lexi
Health, Wellness and Fitness, 1-10 employees
Less than 6 Months
“It is functional and designed well
Pros
This software is well-designed and gets the job done efficiently. Ive used it from both provider and patient perspectives and have enjoyed the experience.
Cons
Theres a learning curve as expected with any new software but once mastered its excellent.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Jeremy
Medical Practice, 1-10 employees
More than a year
“Great for a small practice
Pros
Its easy to use with developers constantly adding features like the integrated fax which we particularly like. Managing new patients and uploading files is seamless making patient management a breeze.
Cons
There isnt much I dislike though I wasnt a fan of the new UI. However users can revert back to the old UI. The newer UI offers a useful texting feature for internal practice communication.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Robert
Medical Practice, 11-50 employees
Less than 6 Months
“Functional, integrated, slightly time-consuming
Pros
I find many features here on par with other programs available like syncing with major laboratories. Being cloud-based and compatible with integrated MD/DC/PT offices offers versatility. The ability to customize exam forms and notes is impressive.
Cons
Being billed per patient encounter can be problematic especially with a lot of low-fee visits like ancillary services. Estimating monthly costs becomes challenging and navigating through tabs takes up time. Some programs integrate everything better into one screen.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Cindy
Advanced Integrative Health Group, 2-9 employees
“-
Pros
It is easy to use, plus it is user-friendly. It has been a year since were using Charm EHR, and we plan to continue using it for a long time, as it is great. It also offers built-in templates, which is very helpful.
Cons
The user experience could be better if they improve the interface a bit.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Cindy
Alternative Medicine, 1-10 employees
Less than 6 Months
“Charm EHR review
Pros
This EHR offers features that others lack such as an open library shared among all users and complete customizability for templates. Its highly versatile.
Cons
I find myself paying for extra services but image annotation isnt versatile and the app falls short for comprehensive visits.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Dr. Denise C
Medical Practice, N/A employees
Less than 6 Months
“Charm EHR has made managing our acupuncture practice more efficient and easier.
Pros
Running a group practice its fantastic to maintain standard notes and streamline chart processes from registration to billing effortlessly. The integrated clearinghouse simplifies claims processing and customizable chart notes are a plus.
Cons
Its crucial that the mobile app matches the desktop version especially regarding scheduling integration with chart notes and annotated images.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Stephen
Alternative Medicine, 1-10 employees
Less than 6 Months
“Great product for providers who truly customize their approach to each patient.
Pros
Overall this is the best option in the market for our needs providing excellent value for money. Its user-friendly and highly customizable.
Cons
Managing multiple facilities and doctors isnt as seamless as desired. Changing a providers schedule or temporarily adding a day is cumbersome and there are no marketing options available.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Hrvoje
Not Specified, N/A employees
More than a year
“I just love it
Pros
The price is excellent and the usability is commendable. We previously used Practice Fusion but it was too complicated.
Cons
We struggle with inventory tracking and medication billing and the report management falls short compared to other EHR systems.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
KAREN
Medical Practice, 1-10 employees
More than a year
“SUPERVISING PHYSICIAN COMMENTS
Pros
I appreciate the seamless flow of information within the chart. Accessing patient charts and sending messages to my nurse practitioners is easy and efficient.
Cons
I believe this system needs more detailed tabs tailored for a family medicine practice to organize information effectively for meaningful use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Shannon
Medical Practice, 1-10 employees
More than a year
“A but challenging to learn initially, but am really enjoying it
Pros
Having integrated labs scheduling chart notes and billing all in one place is incredibly helpful and convenient. HIPAA-compliant messaging and features like viewing my schedule and treatment requests on my iPhone add to its appeal.
Cons
The iPhone app feels cumbersome and accessing patient charts through email inquiries isnt possible which is inconvenient.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Nena
Not Specified, N/A employees
Less than a year
“Best Small-Mid Size Practice EMR
Pros
Its an excellent all-around solution! Very user-friendly with features comparable to those of larger EMR companies and more. Creating templates and quick phrases is easy and it integrates seamlessly with e-prescribing labs and imaging centers. Its nearly perfect!
Cons
The ICD 10 settings in the assessment section are too rigid making it difficult to find diagnoses quickly without typing the exact first word.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brenda
Not Specified, N/A employees
Less than 6 Months
“Good and it is improving
Pros
Its mostly easy to use although Ive only been using it for a short time and still learning. I particularly appreciate the reminders and insurance billing features.
Cons
Auto-fill features are unreliable especially when inputting city names risking errors in addresses or phone numbers.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Tricia
Not Specified, N/A employees
Less than a year
“So far we love using chARM
Pros
I appreciate being able to access data portably on any laptop or device in the office rather than relying on paper charts.
Cons
As newcomers to chARM theres a lot to learn and more instructional videos would be helpful to navigate the new UI.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Shantha
Medical Practice, 1-10 employees
Less than 6 Months
“Best EHR that I have ever used!
Pros
Its easy to use multifunctional affordable and the patient portal messaging is great. The ability to create templates share handouts and personalize the app for patients access via smartphones is a big plus.
Cons
E-prescriptions take longer due to outdated ICD 10 codes and having another integrated credit card transaction option besides Blue Fin would be preferable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelsea
Not Specified, N/A employees
More than a year
“Very effective and efficent program with many helpful features!
Pros
There are numerous features available and the flexibility to customize is excellent catering to different practice types. Its a one-size-fits-all program.
Cons
Customer service response time needs improvement and integrating billing with the selected clearinghouse is time-consuming and problematic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Catherine
Alternative Medicine, 1-10 employees
More than a year
“This is a misleading question. My experience of the software? My experience of this class?
Pros
Its fairly easy to use.
Cons
The system has numerous billing limitations and theres no function for evaluating company statistics or viewing daily totals.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
6