Charm EHR Reviews

“Great value for money

Pros

Our everyday tasks are accomplished with an incredible amount of ease and efficiency with CharmHealth. Communication with physicians is more reliable with CH. We are really glad we chose this service.

Cons

The system exhibits some glitches every now and then which I could use some help with. Customer service is rather spotty.

“Overall review of Charm

Pros

Connecting with my doctor is incredibly easy simplifying everything.

Cons

The software occasionally experiences glitches that could be addressed.

“Pathetic support team

Pros

The ability to customize forms is very helpful and easily done. Overall, the system is easy to navigate and has a great layout.

Cons

The software has truly shameful customer support. I have never had a worse experience dealing with customer support before this. It takes forever for them to respond and resolve issues. How are we supposed to get anything done efficiently if we aren’t offered any help regarding the system from the company post-purchase. But they seem to have little to no care for their customers. We have been waiting on Charm for two whole weeks just to allow us to charge our patients directly through Charm. Theyre integrated with Bluefin (a credit card processor), but they literally seem to have absolutely no idea how to set up our account. Our entire staff is extremely dissatisfied with CharmHealth due to this.

“Horrific Customer Support

Pros

The software looks great and is easy to navigate. The customizable intake forms are fantastic in terms of ease of creation and aesthetics.

Cons

Our experience with customer service has been incredibly frustrating. Weve been waiting for two weeks for a simple task to be completed and each time we contact them were met with delays and excuses.

“Charm is a breeze!

Pros

The product is very simple and easy to learn and use, but with a bit of complexity. All of the features that it has are amazing, and anyone can easily get it. The software has been doing great since we bought it, within a few clicks you easily get where you want to be and it does what you want it to do. This EHR is great for every type of practice and their needs. They also have amazing add-ons.

Cons

The only thing that I disliked about this EHR is that for every add-on there is a cost that needs to be paid.

“A diamond in the rough

Pros

this software has enabled our staff to come together and have better communication. I can see what other physicians are doing review patient charts. Having all the modules in one mainframe saves us a lot of time and hassle. The billing and collections are all integrated into the EHR which defines a better workflow for us and allows us to provide better care to our patients. The support provided is amazing. The ability to check appointment requests and patient messages through a smartphone app is really great. CharmHealth provides all of that at a very reasonable cost.

Cons

The mobile app doesn’t allow you to go through patient reports. There is no integration for encounters. We have to have other doctors fax results/ notes and enter them manually. Which can be kind of frustrating and cause delay in care provision.

“For a small medical practice it's a good investement

Pros

Being able to see what colleagues are doing with my patients integrated billing and messaging support all in one place makes patient care easier. Accessing patient messages and appointment requests via the cell phone app is convenient.

Cons

I cant access patient charts on my cell phone app making it difficult to answer specific questions on the go. Additionally Charm lacks seamless integration of hospital visits requiring manual entry of results and notes.

“Charm is a breeze!

Pros

The product is both basic and complex offering amazing options in a simple-to-access format. Add-ons are specific to different types of practices enhancing usability.

Cons

The cost of adding each feature may be a drawback but considering their value its understandable.

“Well Organized

Pros

Weve used many EHR systems before. Charm EHR has to be the best of all. We have been using it for a couple years now. It is easy to use for both the patients and practitioners and it is well organized.

Cons

The customer service is not really working well, as issues dont really get resolved.

“Customer support is a joke

Pros

CharmHealth EHR solution is quite frankly pretty decent. It is easy to operate. Scheduling and documentation are easily achieved. It allows you to itemize very conveniently any unusual and unique purchases and specific prices. Everything would have been great if not for their nightmare of a customer support.

Cons

You cannot get help for anything. The support staff is entirely unreachable. This leaves us helpless and frustrated. We needed help when the faxes stopped working. We called them a bunch of times, left messages and it has been weeks and there is still no response from them. We had to resort to a third-party vendor for our faxes.

“A great investment for small practices.

Pros

The software comes with no extensive learning curve so implementation and getting started is pretty easy. The company adds new improvements ever so frequently. They listen to and incorporate their customer’s suggestions into the updates. The system is perfect if you want a system that isn’t confined to the office desk. CH works on any device with an HTML5 compliant browser. The software is inexpensive. It offers seamless integration between modules and with pharmacies, labs and e-commerce solutions.

Cons

I do not like how they have outsourced their customer support which makes it rather difficult to reach. Although, they are helpful when you do get access to them. Some design issues in billing involving the integrated billing clearinghouse and downloading ERAs and real-time eligibility verification require a considerable amount of workaround.

“Very solid value EMR

Pros

Getting started is easy thanks to the approachable user interface and minimal learning curve. Continuous improvement based on customer feedback makes it even better. Its relatively inexpensive and integrates well with various solutions.

Cons

Customer service is offshore and not real-time but they do respond and are usually helpful. Some billing design issues exist and real-time eligibility verification requires a workaround.

“No real customer support.

Pros

While I appreciate the softwares scheduling and itemizing features the lack of customer service is disappointing.

Cons

Lack of support is a significant issue. When our faxing stopped working we received no response after leaving messages forcing us to seek help from another company.

“Excellent product for patients

Pros

As a patient I find the software fantastic for communicating with my naturopath. The online patient portal is secure and easy to use facilitating information sharing.

Cons

An app would greatly enhance the patient portal experience.

“Charm EHR Review

Pros

The software is affordable, has many features and functionalities. It is easy to use. Their patient portal messaging is quite efficient. Charm EHR is the best EHR system that weve ever used.

Cons

The billing process could be better, they should improve that, and the e-prescription feature takes a while to get processed.

“Excellent small practice EHR solution

Pros

Their customer service is really nice, as youll always get help with any of your questions. There are a lot of good options for electronic patient interaction, and the system is very flexible as well.

Cons

The chat feature to me is very distracting and would like if they could disable it. The e-prescription feature yet has to be approved by the states. If patients were able to get access to their health record and visit notes, that would actually be great and save time and effort of patients.

“Amazing billing system

Pros

Charm has been viable in aiding the biller and physicians to bill claims, recover income and track unpaid claims quite successfully. Charm formats enable you to catch all the data on patient and protection that you would need to bill for therapeutic protection. The simplicity of making visits and moving them to Invoices for the biller to check and send is helpful. Charm enables me to keep in contact with the providers by means of their HIPAA compliant messaging service. Charm allows for databases of insurances, CPT codes and DX codes that match your office practice.

Cons

The software does not offer a collective billing feature. You are required to send invoices for every visit. This makes a very tedious assignment for the staff responsible for collections. ERAS are not consequently downloaded into the system but rather should be made by an outsider clearinghouse and then uploaded.

“Switched from Practice Fusion and Love it so far

Pros

CharmHealth runs fast, has zero to no downtime, and charges per encounter which is ideal for a practice like ours with many part-time medical providers.

Cons

I’m more than happy with the system so far. The only con I can see is the system may not help with MIPS much, at least in its present state.

“Not worth it at all

Pros

CH is cost-effective. The features offered sound very promising but their implementation leaves much to be desired. The kiosk concept seems very great but the app is rather clumsily built.

Cons

They have outsourced customer support which means they are rarely ever readily available. The hub that fixes tech issues is all the way in India so you can imagine the time it would take for even a minor issue to be resolved. Staff is inexperienced, has no clue what they are talking about. We face glitches with the system too frequently to be able to do without responsive customer support. One day, all of our patients disappeared for the day, yesterday, we could not get into and view the schedule. the next day, there is an entirely new problem waiting for you to deal with. We cannot reach the manager or anyone of higher authority to voice our issues which only adds to the frustration.

“Frustrations from the beginning

Pros

The touted features sound promising but implementation could be improved. The cost is reasonable but certain aspects like the Kiosk app feel rushed.

Cons

Customer service hours and effectiveness pose challenges. Additionally daily software challenges add frustration.