ChartLogic Reviews

Pros

Our long-term usage of this service has been incredibly disappointing. The customer service provided by this company has been nothing short of terrible, with their inability to fulfill any promises they make. Their lack of flexibility and consideration for our needs is inexcusable. Whenever we encounter issues and attempt to seek help from their engineers, the assistance we receive is minimal and often inadequate. To add to our frustration, the system consistently crashes, leading to important notes and files being lost or sent to the wrong destinations, putting our practice at risk of violating HIPAA regulations.

Cons

This software consistently fails to stay up to date, resulting in a frustrating experience for our team. Interacting with their customer service is an unsettling and unprofessional experience, as they often respond with a "snide" attitude and provide no tangible solutions.

Pros

Destitute client service. It appears like they have a large number of individuals working when enormous issues happen that require consideration from the support team.

Cons

Poor training program when system changes and usage. Troublesome to get brief answers and the client service also does not work well

Pros

Very user-friendly. It is really easy to train staff on the use of this EHR and the customer service is also amazing. Always available when I need help in any matter.

Cons

I just wish patients could easily make appointments themselves. The mobile version would also be really helpful as a way to securely communicate with patients.

Pros

It is very easy now for me to approve payment procedures and I can double-check any health-related information now.

Cons

Some features take a longer time to update and for that, I have to wait more time to get what I need.

Pros

The EMR provided by this company is passable, and it does integrate well with labs and radiology services. However, I must caution others about their RCM (Revenue Cycle Management) service, which turned out to be a complete disappointment.

Cons

The deployment of this software was a nightmare, resulting in a plethora of inaccurate entries that wreaked havoc on our billing process. The incompetence of their billing team exacerbated the situation, as they failed to deliver what was initially promised. Most concerning was their complete negligence in pursuing denied claims, leading to a loss of $53,000 for our practice over an 18-month period due to untimely filing denials and a lack of attention to claim denials. While they did admit fault for many of the problems and even promised to reimburse us for the lost revenue, they eventually ceased all communication, leaving us feeling utterly frustrated and helpless. I strongly advise against investing your money in this unreliable service.

Pros

The software is smart and intuitive. I am very happy with some features because they have created a lot of ease for us.

Cons

Customer support needs improvements. I think the user interface can be a little less complicated.

Pros

Charting tools are good. I really like the reporting tools it offers.

Cons

Before installations, we didnt do much research. After looking deeper into this area we found a lot of other alternatives that were better and more suitable for us.

Pros

We really like chartlogic because of how easy it is to navigate and because of the amazing features it offers. The functionality is super professional. It has a very intuitive user interface.

Cons

Customer support needs a lot of improvement. I was unable to reach them every time I tried.

Pros

Customer support is great. I have had issues with the software but they were always there to help. The software is easy to navigate.

Cons

It lacks some features and would be great if they added them.

Pros

It is very easy to use.

Cons

Apparently, it wont be supported soon.

Pros

Reporting tools are nice.

Cons

I think that all they really care about is getting people to install the software. All their promises were fake and they didnt deliver what they promised.

Pros

Great features. The customer support has always been very helpful. The user interface is very friendly and intuitive.

Cons

It could use a little addition in the features section.

Pros

Honestly, I am not too happy with it. It seems like they have a handful of people on their team who are inundated with work.

Cons

Their customer service is bad and we can never get clear answers about the issues we have.

Pros

This platform is great for doctors, patients, insurance doctors, and everyone. I basically check electronic health records and existing prescription information to determine whether a customer qualifies for procedure coverage or not and if the procedure is safe given the current prescription medication that the customer is using. The doctors share the information through this platform which helps me double-check every health-related patient information to approve procedure payments.

Cons

There are times when I must wait longer than usual just because some features and information take a while to update on the server.

Pros

The system was made rather easy for us to navigate and understand; thanks to the brilliant implementation team at ChartLogic. I am mainly impressed with their support, be it implementation or customer support. Whenever we run into issues with the system, their capable customer support has always helped us out. Customization was done for us and then taught us so we can do it ourselves too. The training process was thorough and informative.

Cons

Even though I cannot praise enough as to how capable their customer support it, but sometimes they take more time than they should get back to us.

Pros

The system is easy to navigate and the ease of use made it possible for us to understand the ins and outs of the system quickly. Charting is super easy and not to mention completely customizable. ChartLogic EMR covers all the aspects as well as the needs of our practice. Starting from patient portal to schedule, charting and then prescriptions. Claims have now become easier for us to file. Customer support is capable and pleasant.

Cons

None so far since it hasn’t been long since we switched to this system.

Pros

The overall system is quite easy to understand even by someone who doesn’t have an IT background. I am able to customize the notes and templates for my specialty and ease. The implementation team at ChartLogic has taught us well and their tremendous customer support has always assisted us with many challenges we face.

Cons

Some updates are rather inconvenient when they should be doing the opposite. I am a little apprehensive about the new updates since it disturbed my schedule a bit and has made it difficult for it to navigate.

Pros

After doing our research we found ChartLogic EMR to be the best suitable for the needs of our office. We use their EMR side of the system and can safely say that it gels well with alien software.  The system is easy to maneuver and workflow is smooth and effective. We switched to ChartLogic from a server-based system and can say that the transition has been splendid.

Cons

It is accredited with all the government regulations, however, sometimes the updates take longer than it should.

Pros

The reason why I like ChartLogic EMR is because of its ease of use. The system is easy to maneuver and the flow is quite smooth. During the implementation process, our main concern was templates which were addressed by their capable team. We are able to customize the system notes fully.

Cons

The only challenge I sometimes face is its integration with external software.

Pros

ChartLogic completely customized the solution for the needs of our doctors as well as the office. I’m especially impressed with their billing system. The implementation team was proficient and the process ran smoothly as well as their customer service. The system is easy to navigate and the overall workflow is smooth.

Cons

We are looking for more flexibility in entering the right codes for medications as well as the treatment.