softwareChartLogic EHR Software Reviews
77 Reviews
Overall Rating
3.9
77 Reviews
Rating Distribution
5
(27)
4
(31)
3
(8)
2
(5)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Overall Rating
3.9
77 Reviews
Rating Distribution
5
(27)
4
(31)
3
(8)
2
(5)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Filters
Specialty
Provider Size
Time Used
Poor customer service. No technical support.
Poor customer service. No technical support.
Pros
It allows for the storage of medical records, includes a scheduler, and has the capability to send electronic invoices.
Cons
My experience with customer service has been disappointing. Additionally, technical support has not been able to address the technical issues I faced, particularly with invoice processing. Despite promises of callbacks with solutions, they never followed through.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
5
Osama
Hospital and Health Care, 1-10 employees
Aug 01, 2023
Review
Review
Pros
“An important feature I like about ChartLogic EHR is their customizable templates. Get them the way you want them, minimizing the amount of extra work you have to do to complete a patient visit.”
Cons
The software shows minor glitches here and there, but nothing that severe which hinders the workflow.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Paul Conte
Iowa Specialty Surgeons , 2-10 employees employees
Jan 05, 2023
Tailor made for my practice
Tailor made for my practice
Pros
I can chart my notes in an effective manner which in return helps me with my insurance claims since all the information is documented accurately. Customer support is capable and pleasant; however, they need to extend their timings a bit. Charts are customizable as well as the view mode is efficient. Impressive work.
Cons
I would like ChartLogic to work on their dictation software. It should at least be able to comprehend a standard accent.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Eddie
Eddie Davis DPM PLLC, 2-10 employees employees
Nov 09, 2022
A great EHR software
A great EHR software
Pros
Our experience with chartlogic EHR has been outstanding. It is a thoroughly well-designed product. The platform has well-organized patient health records divided into categories such as notes, labs, encounters, medical/family history, medication, and so forth which makes it very easy to locate any piece of information. I love the ability to create my own templates with no difficulty, input handouts, and attach files to patients’ charts easily. The company staff has been a great help throughout. They are always making suggestions for the most proficient ways to improve the system’s working. They genuinely listen and incorporate our recommendations.
Cons
Chartlogic is great software but the previous version was so much more efficient and because we used it for so long, we had built a certain level of comfort level with its functionalities. The new version, with the existing issues for our in-house servers not being resolved in a timely manner, has been troublesome. But then, I have used a few other EHR systems in different clinics and I still prefer chartlogic over them.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anna P
-, - employees
Oct 15, 2022
Reliable EMR
Reliable EMR
Pros
ChartLogic EMR has given me the flexibility to create my own templates, be it progress notes, or scanned copies of documents. I mainly like its dictation feature the most since I’m not a fan of typing much so this comes in handy very much. However, I would like them to upgrade and improve the speech recognition mechanism a bit. Customer service is reliable and capable 24/7.
Cons
I would hope for the system to progress a bit in terms of technology and offer a mobile feature as other vendors do in the market. Some up-gradation in the patient portal is required.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
John
Massena Family Practice, 2-10 employees employees
Sep 20, 2022
Efficient system and team.
Efficient system and team.
Pros
The system is pretty easy to use. The reports are excellent and reliable. The practice management tool is highly efficient, and customer service and support are excellent.
Cons
As with every other healthcare software out there in the market, it has some flaws but with ChartLogic EHR Software, the minor flaws are nonexistent.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Lori
Avrill Roy Berkman M.D., 2-10 employees employees
Sep 07, 2022
Exceptional software
Exceptional software
Pros
The customer support is amazing and they literally take no time to respond back. The software is user-friendly and offers a great variety of features.
Cons
Nothing negative to say about it. I really like it.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Zayna R
Nurse Practitioner, 2-10 employees employees
Jul 26, 2022
It was good for all of us; staff, doctors and even patients.
It was good for all of us; staff, doctors and even patients.
Pros
I can double-check all patient-related information and even the billing. Super neat.
Cons
Sometimes the features and information we enter into them take a while to update because the server is slow. I hope the speed bumps up.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Ingrid
Compañia Anonima de Seguros La Occidental, 1,001-5,000 employees employees
Jun 16, 2022
Great from every point of view
Great from every point of view
Pros
ChartLogic EHR software makes it easier to organize charts into folders. The templates are completely customizable as well. The voice recognition feature is amazing and effective as well. Very impressive.
Cons
There have been a few problems with the patient portal. I hope they fix it soon.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
John
Massena Family Practice, 2-9 employees
Jun 08, 2022
Smooth run with the EMR
Smooth run with the EMR
Pros
I like the product for how efficiently it runs with our office setup. ChartLogic has given our providers their weekends back as they no longer have to take their work home with them because of ease of charting. The system is advanced and the upgrades are done timely. Very impressive.
Cons
The internal messaging system is not their strong suit I must say. Sometimes there is a lag and some issues which are fixed after a software update takes place.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Emily
West La Hand Center, 2-10 employees employees
May 31, 2022
Easy to Use!
Easy to Use!
Pros
Good selection of features makes efficient organization of tasks and assignments easy.
Cons
Demographics don’t show patient addresses and the pictures don’t cross over.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Maria
Hospital & Health Care, 10-49 employees
May 23, 2022
Easy to use
Easy to use
Pros
I save a lot of time using the templates provided in the software.
Cons
There are several steps to issue an e-prescription which is not very user friendly.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Julia
Medical Practice, 10-49 employees
May 19, 2022
Great for doctors, nurses and insurance workers alike
Great for doctors, nurses and insurance workers alike
Pros
I no longer have to double-check information when processing insurance claims. The software picks up errors itself and makes sure everything is in order in perfect harmony.
Cons
It takes some for the information to update on other systems.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Ingrid
Seguro Emergency Unit, 50-99 employees
May 15, 2022
Great platform for insurance, doctors, and patients alike.
Great platform for insurance, doctors, and patients alike.
Pros
Every information related to patients can be easily double checked thanks to our doctors sharing the information with us on Chartlogic.
Cons
Their servers are slow to update the information I need. It wastes my time.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Ingrid
Insurance company, 1000+ employees
May 05, 2022
Not a good choice for surgery centers
Not a good choice for surgery centers
Pros
It creates a medicine list from patients pharmacy purchase history, and helps in compiling a quick list.
Cons
Support for surgery centers is very lackluster. List of prior surgeries is confusing and difficult to interpret.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Dale Bowman
Nivano Ambulatory Surgery Center, 10-49 employees
Apr 22, 2022
Just okay
Just okay
Pros
The software works but it seems they have very limited people to run the customer support.
Cons
It is difficult to get a direct and useful answer from the customer care. They need to improve their training regime.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
heather
Hospital & Health Care, 10-49 employees
Apr 21, 2022
Pretty good
Pretty good
Pros
Amazing implementation and their training included all topics a practice like ours would want to know about. Their patient portal works very well and allows us to communicate and send reminders too.
Cons
Some of the features are somewhat outdated though.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Heath
TriState Opthamology, 10-49 employees
Apr 13, 2022
Great platform for insurance, doctors, and patients alike.
Great platform for insurance, doctors, and patients alike.
Pros
Patient charts are easily accessible after the new update. Appreciate the software support.
Cons
Nothing as such. Just that the software slows down when multiple users are logged in.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Ingrid
Insurance company, 1000+ employees
Mar 30, 2022
Ease of use
Ease of use
Pros
Customizable templates and notes are a great feature. It is super easy to use.
Cons
It does not integrates well with other management softwares. We have to work around the issue every time.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Katie
Hospital & Health Care, 10-49 employees
Mar 22, 2022
Unsatisfied with their services
Unsatisfied with their services
Pros
Nothing good to say.
Cons
The customer service is very rude and the software itself keeps crashing and files go missing. Chartlogic is creating a massive HIPAA violation by not adhering to the software standards!
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Ronit
Comprehensive Pain Care , 2-9 employees
Apr 01, 2021
Extremely Disappointing Experience
Extremely Disappointing Experience
Pros
Our long-term usage of this service has been incredibly disappointing. The customer service provided by this company has been nothing short of terrible, with their inability to fulfill any promises they make. Their lack of flexibility and consideration for our needs is inexcusable. Whenever we encounter issues and attempt to seek help from their engineers, the assistance we receive is minimal and often inadequate. To add to our frustration, the system consistently crashes, leading to important notes and files being lost or sent to the wrong destinations, putting our practice at risk of violating HIPAA regulations.
Cons
This software consistently fails to stay up to date, resulting in a frustrating experience for our team. Interacting with their customer service is an unsettling and unprofessional experience, as they often respond with a "snide" attitude and provide no tangible solutions.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
2
Ronit
Medical Practice, 2-10 employees employees
Mar 14, 2021
Needs improvement
Needs improvement
Pros
Destitute client service. It appears like they have a large number of individuals working when enormous issues happen that require consideration from the support team.
Cons
Poor training program when system changes and usage. Troublesome to get brief answers and the client service also does not work well
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Heather
Tri-state ophthalmology, 10-49 employees
Mar 11, 2021
Great EHR
Great EHR
Pros
Very user-friendly. It is really easy to train staff on the use of this EHR and the customer service is also amazing. Always available when I need help in any matter.
Cons
I just wish patients could easily make appointments themselves. The mobile version would also be really helpful as a way to securely communicate with patients.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
John
Medical Practice, 2-9 employees
Mar 02, 2021
A strong platform for medical staff
A strong platform for medical staff
Pros
It is very easy now for me to approve payment procedures and I can double-check any health-related information now.
Cons
Some features take a longer time to update and for that, I have to wait more time to get what I need.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Ingrid
Insurance, 1000+ employees
Feb 26, 2021
Decent EMR but Beware of Billing Issues
Decent EMR but Beware of Billing Issues
Pros
The EMR provided by this company is passable, and it does integrate well with labs and radiology services. However, I must caution others about their RCM (Revenue Cycle Management) service, which turned out to be a complete disappointment.
Cons
The deployment of this software was a nightmare, resulting in a plethora of inaccurate entries that wreaked havoc on our billing process. The incompetence of their billing team exacerbated the situation, as they failed to deliver what was initially promised. Most concerning was their complete negligence in pursuing denied claims, leading to a loss of $53,000 for our practice over an 18-month period due to untimely filing denials and a lack of attention to claim denials. While they did admit fault for many of the problems and even promised to reimburse us for the lost revenue, they eventually ceased all communication, leaving us feeling utterly frustrated and helpless. I strongly advise against investing your money in this unreliable service.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
2
Adam
Medical Practice, 2-10 employees employees
Feb 09, 2021
Good software, needs improvements
Good software, needs improvements
Pros
The software is smart and intuitive. I am very happy with some features because they have created a lot of ease for us.
Cons
Customer support needs improvements. I think the user interface can be a little less complicated.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Alen K
CEO/Founder, 11-50 employees employees
Nov 10, 2020
Do your research
Do your research
Pros
Charting tools are good. I really like the reporting tools it offers.
Cons
Before installations, we didnt do much research. After looking deeper into this area we found a lot of other alternatives that were better and more suitable for us.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
4
Jenny
Assistant, 11-50 employees employees
Oct 29, 2020
Good software
Good software
Pros
We really like chartlogic because of how easy it is to navigate and because of the amazing features it offers. The functionality is super professional. It has a very intuitive user interface.
Cons
Customer support needs a lot of improvement. I was unable to reach them every time I tried.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jessica R
Manager, 11-50 employees employees
Oct 22, 2020
Needs improvement
Needs improvement
Pros
Customer support is great. I have had issues with the software but they were always there to help. The software is easy to navigate.
Cons
It lacks some features and would be great if they added them.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jenny R
Doctor, 2-10 employees employees
Oct 21, 2020
It gets work done
It gets work done
Pros
It is very easy to use.
Cons
Apparently, it wont be supported soon.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Brandon
Wilmington ENT, 11-50 employees employees
Oct 21, 2020
False promises
False promises
Pros
Reporting tools are nice.
Cons
I think that all they really care about is getting people to install the software. All their promises were fake and they didnt deliver what they promised.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Adam G
Office Manager, 11-50 employees employees
Oct 15, 2020
I like it
I like it
Pros
Great features. The customer support has always been very helpful. The user interface is very friendly and intuitive.
Cons
It could use a little addition in the features section.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Jessica R
Practicing Nurse, 2-10 employees employees
Oct 14, 2020
The software is the same for the last 15+ years!
The software is the same for the last 15+ years!
Pros
Honestly, I am not too happy with it. It seems like they have a handful of people on their team who are inundated with work.
Cons
Their customer service is bad and we can never get clear answers about the issues we have.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Heather
Tri-State Ophthalmology, PSC, 51-200 employees employees
Sep 03, 2020
Great Platform
Great Platform
Pros
This platform is great for doctors, patients, insurance doctors, and everyone. I basically check electronic health records and existing prescription information to determine whether a customer qualifies for procedure coverage or not and if the procedure is safe given the current prescription medication that the customer is using. The doctors share the information through this platform which helps me double-check every health-related patient information to approve procedure payments.
Cons
There are times when I must wait longer than usual just because some features and information take a while to update on the server.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Ingrid
Compañia Anonima de Seguros La Occidental, 1,001-5,000 employees employees
Mar 11, 2020
Intuitive software
Intuitive software
Pros
The system was made rather easy for us to navigate and understand; thanks to the brilliant implementation team at ChartLogic. I am mainly impressed with their support, be it implementation or customer support. Whenever we run into issues with the system, their capable customer support has always helped us out. Customization was done for us and then taught us so we can do it ourselves too. The training process was thorough and informative.
Cons
Even though I cannot praise enough as to how capable their customer support it, but sometimes they take more time than they should get back to us.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Sue
Pediatric Associates of Stockton, 11-50 employees employees
Dec 25, 2019
User Friendly
User Friendly
Pros
The system is easy to navigate and the ease of use made it possible for us to understand the ins and outs of the system quickly. Charting is super easy and not to mention completely customizable. ChartLogic EMR covers all the aspects as well as the needs of our practice. Starting from patient portal to schedule, charting and then prescriptions. Claims have now become easier for us to file. Customer support is capable and pleasant.
Cons
None so far since it hasn’t been long since we switched to this system.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Amber
Sacramento Bariatric, 2-10 employees employees
Dec 19, 2019
I recommend this system to other users
I recommend this system to other users
Pros
The overall system is quite easy to understand even by someone who doesn’t have an IT background. I am able to customize the notes and templates for my specialty and ease. The implementation team at ChartLogic has taught us well and their tremendous customer support has always assisted us with many challenges we face.
Cons
Some updates are rather inconvenient when they should be doing the opposite. I am a little apprehensive about the new updates since it disturbed my schedule a bit and has made it difficult for it to navigate.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Bonnie
Sacramento Bariatric Medical Associates, 2-10 employees employees
Nov 15, 2019
Highly Recommend
Highly Recommend
Pros
After doing our research we found ChartLogic EMR to be the best suitable for the needs of our office. We use their EMR side of the system and can safely say that it gels well with alien software. The system is easy to maneuver and workflow is smooth and effective. We switched to ChartLogic from a server-based system and can say that the transition has been splendid.
Cons
It is accredited with all the government regulations, however, sometimes the updates take longer than it should.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Paulette
Northwest Houston Surgical Associates, 11-50 employees employees
Oct 31, 2019
A novice user
A novice user
Pros
The reason why I like ChartLogic EMR is because of its ease of use. The system is easy to maneuver and the flow is quite smooth. During the implementation process, our main concern was templates which were addressed by their capable team. We are able to customize the system notes fully.
Cons
The only challenge I sometimes face is its integration with external software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Kellie
Anchor Family Medical Group, 2-10 employees employees
Oct 15, 2019
Billing Expert
Billing Expert
Pros
ChartLogic completely customized the solution for the needs of our doctors as well as the office. I’m especially impressed with their billing system. The implementation team was proficient and the process ran smoothly as well as their customer service. The system is easy to navigate and the overall workflow is smooth.
Cons
We are looking for more flexibility in entering the right codes for medications as well as the treatment.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Debora
Iowa Specialty Surgeons, 2-10 employees employees
Sep 11, 2019
Easy to use
Easy to use
Pros
It has made it easier for me to chart documents in real-time. Especially the feature where I can easily close the chart, post it and transfer that to another doctor as a referral. I have used ChartLogic EMR for other different specialties and have found it to be equally effective. Its user-friendly and easy to navigate.
Cons
I would really like for them to introduce a sort of “history” option where I could see what patient or chart I was working on before.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Debra
Inland Interventional Medical Associates, 2-10 employees employees
Sep 11, 2019
Intuitive
Intuitive
Pros
The solution is intuitive, it is easy to use. There are many features that can be very helpful but to find them I’d suggest watching some of the tutorials.
Cons
The interface of our practice manager software can be an issue at times.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Jonathon
Urgent care, 51-200 employees employees
Jan 11, 2019
Good storage. Lagging support
Good storage. Lagging support
Pros
Chartlogic offers the largest data storage size included in a plan. Most EHRs offer the option to expand the storage but you have to pay extra for it. While some companies offer a very limited storage plan.
Cons
Support staff isn’t the most well-equipped to deal with all the issues promptly. Customer service can be spotty at times. You have to create a ticket and wait for hours even for a very small issue. There are some issues with the billing module that need improvement.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Christy Sikes
-, - employees
Jan 11, 2019
User-friendly
User-friendly
Pros
ChartLogic is user-friendly. It is easy to navigate through the system. The search feature is useful. It is easy to train new staff on how to use the system.
Cons
Need a bit of training to understand how things work at first.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Jack
Family care, 2-10 employees employees
Dec 11, 2018
easy to use
easy to use
Pros
The system is easy to use. I like how we are able to customize the templates and notes according to our needs.
Cons
The version 8 of ChartLogic seems a bit slower when compared to version 7.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Amy
Ortho, 51-200 employees employees
Dec 11, 2018
Better than others
Better than others
Pros
Chartlogic has proven to be the perfect EMR system for us in every way possible, and the best thing of it is that it can be accessed remotely as well from desktop to mobile, which makes it very convenient.
Cons
The software updates are really slow and it takes a while in fixing errors.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
James
West Covina Billing LLC, 2-9 employees
Oct 24, 2018
Easy to use
Easy to use
Pros
The product is easy to use, and the fact that I am able to use templates, smart marks, and smart fields easily is kind of amazing. Due to the ease of templates with all the verbiages one needs, a lot of time is saved in charting. Its easy and less time taking to just drop it in the note.
Cons
The e-prescribing part of the product is not very user-friendly, and it requires a lot of steps in this process. E-prescribing can be a hassle most of the times.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Julia
Cook Foot & Ankle Specialists, 10-49 employees
Oct 18, 2018
Only gets worse
Only gets worse
Pros
In the beginning, the company people were a great help with setting up the system. They came to our site for training for three days. We do not have to go through the hassle of taking in-house backups because of the cloud storage that comes with it, so that’s a plus.
Cons
I do not understand how ChartLogic has all these glowing reviews when in my personal experience, the software offered nothing but constant trouble. From failed rollouts, to awful customer service since the very beginning. The system cost us enough that we cannot even switch to another and go through the whole process all over again. We are now stuck with a bad choice, but I would suggest others to do thorough research before they commit to an EHR software.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Merideth
Steely foot clinic, 2-10 employees employees
Jul 16, 2018
Brilliant platform. Offers a lot of convenience
Brilliant platform. Offers a lot of convenience
Pros
Charting is a breeze with CL, it takes very little time which is perfect when you’re on a time crunch. The software is extremely user-friendly and easy to navigate. Our practice is more streamlined and organized ever since we started using ChartLogic.
Cons
The system can be a little slow sometimes as loading pages takes a while which is a nuisance when you’re in a hurry or have patients waiting.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Lauren
Ozarktech, - employees
Apr 29, 2018
Very good software
Very good software
Pros
Recently we made a decision of switching our EHR system for our office and this decision has proven to be great. It has many features that are according to our requirements. We have 2 doctors working and navigating between them is very smooth and easy. The software has made billing claim, organizing patient information, patient scheduling, and much more a lot easier.
Cons
Navigating between screens sometimes becomes a little hard, other than that there are no cons to this product.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Kristen
Peepers, 2-9 employees
Apr 16, 2018
Filters
Poor customer service. No technical support.
Poor customer service. No technical support.
Pros
It allows for the storage of medical records, includes a scheduler, and has the capability to send electronic invoices.
Cons
My experience with customer service has been disappointing. Additionally, technical support has not been able to address the technical issues I faced, particularly with invoice processing. Despite promises of callbacks with solutions, they never followed through.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
5
Osama
Hospital and Health Care, 1-10 employees
Aug 01, 2023
Review
Review
Pros
“An important feature I like about ChartLogic EHR is their customizable templates. Get them the way you want them, minimizing the amount of extra work you have to do to complete a patient visit.”
Cons
The software shows minor glitches here and there, but nothing that severe which hinders the workflow.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Paul Conte
Iowa Specialty Surgeons , 2-10 employees employees
Jan 05, 2023
Tailor made for my practice
Tailor made for my practice
Pros
I can chart my notes in an effective manner which in return helps me with my insurance claims since all the information is documented accurately. Customer support is capable and pleasant; however, they need to extend their timings a bit. Charts are customizable as well as the view mode is efficient. Impressive work.
Cons
I would like ChartLogic to work on their dictation software. It should at least be able to comprehend a standard accent.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Eddie
Eddie Davis DPM PLLC, 2-10 employees employees
Nov 09, 2022
A great EHR software
A great EHR software
Pros
Our experience with chartlogic EHR has been outstanding. It is a thoroughly well-designed product. The platform has well-organized patient health records divided into categories such as notes, labs, encounters, medical/family history, medication, and so forth which makes it very easy to locate any piece of information. I love the ability to create my own templates with no difficulty, input handouts, and attach files to patients’ charts easily. The company staff has been a great help throughout. They are always making suggestions for the most proficient ways to improve the system’s working. They genuinely listen and incorporate our recommendations.
Cons
Chartlogic is great software but the previous version was so much more efficient and because we used it for so long, we had built a certain level of comfort level with its functionalities. The new version, with the existing issues for our in-house servers not being resolved in a timely manner, has been troublesome. But then, I have used a few other EHR systems in different clinics and I still prefer chartlogic over them.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anna P
-, - employees
Oct 15, 2022
Reliable EMR
Reliable EMR
Pros
ChartLogic EMR has given me the flexibility to create my own templates, be it progress notes, or scanned copies of documents. I mainly like its dictation feature the most since I’m not a fan of typing much so this comes in handy very much. However, I would like them to upgrade and improve the speech recognition mechanism a bit. Customer service is reliable and capable 24/7.
Cons
I would hope for the system to progress a bit in terms of technology and offer a mobile feature as other vendors do in the market. Some up-gradation in the patient portal is required.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
John
Massena Family Practice, 2-10 employees employees
Sep 20, 2022
Efficient system and team.
Efficient system and team.
Pros
The system is pretty easy to use. The reports are excellent and reliable. The practice management tool is highly efficient, and customer service and support are excellent.
Cons
As with every other healthcare software out there in the market, it has some flaws but with ChartLogic EHR Software, the minor flaws are nonexistent.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Lori
Avrill Roy Berkman M.D., 2-10 employees employees
Sep 07, 2022
Exceptional software
Exceptional software
Pros
The customer support is amazing and they literally take no time to respond back. The software is user-friendly and offers a great variety of features.
Cons
Nothing negative to say about it. I really like it.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Zayna R
Nurse Practitioner, 2-10 employees employees
Jul 26, 2022
It was good for all of us; staff, doctors and even patients.
It was good for all of us; staff, doctors and even patients.
Pros
I can double-check all patient-related information and even the billing. Super neat.
Cons
Sometimes the features and information we enter into them take a while to update because the server is slow. I hope the speed bumps up.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Ingrid
Compañia Anonima de Seguros La Occidental, 1,001-5,000 employees employees
Jun 16, 2022
Great from every point of view
Great from every point of view
Pros
ChartLogic EHR software makes it easier to organize charts into folders. The templates are completely customizable as well. The voice recognition feature is amazing and effective as well. Very impressive.
Cons
There have been a few problems with the patient portal. I hope they fix it soon.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
John
Massena Family Practice, 2-9 employees
Jun 08, 2022
Smooth run with the EMR
Smooth run with the EMR
Pros
I like the product for how efficiently it runs with our office setup. ChartLogic has given our providers their weekends back as they no longer have to take their work home with them because of ease of charting. The system is advanced and the upgrades are done timely. Very impressive.
Cons
The internal messaging system is not their strong suit I must say. Sometimes there is a lag and some issues which are fixed after a software update takes place.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Emily
West La Hand Center, 2-10 employees employees
May 31, 2022
Easy to Use!
Easy to Use!
Pros
Good selection of features makes efficient organization of tasks and assignments easy.
Cons
Demographics don’t show patient addresses and the pictures don’t cross over.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Maria
Hospital & Health Care, 10-49 employees
May 23, 2022
Easy to use
Easy to use
Pros
I save a lot of time using the templates provided in the software.
Cons
There are several steps to issue an e-prescription which is not very user friendly.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Julia
Medical Practice, 10-49 employees
May 19, 2022
Great for doctors, nurses and insurance workers alike
Great for doctors, nurses and insurance workers alike
Pros
I no longer have to double-check information when processing insurance claims. The software picks up errors itself and makes sure everything is in order in perfect harmony.
Cons
It takes some for the information to update on other systems.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Ingrid
Seguro Emergency Unit, 50-99 employees
May 15, 2022
Great platform for insurance, doctors, and patients alike.
Great platform for insurance, doctors, and patients alike.
Pros
Every information related to patients can be easily double checked thanks to our doctors sharing the information with us on Chartlogic.
Cons
Their servers are slow to update the information I need. It wastes my time.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Ingrid
Insurance company, 1000+ employees
May 05, 2022
Not a good choice for surgery centers
Not a good choice for surgery centers
Pros
It creates a medicine list from patients pharmacy purchase history, and helps in compiling a quick list.
Cons
Support for surgery centers is very lackluster. List of prior surgeries is confusing and difficult to interpret.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Dale Bowman
Nivano Ambulatory Surgery Center, 10-49 employees
Apr 22, 2022
Just okay
Just okay
Pros
The software works but it seems they have very limited people to run the customer support.
Cons
It is difficult to get a direct and useful answer from the customer care. They need to improve their training regime.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
heather
Hospital & Health Care, 10-49 employees
Apr 21, 2022
Pretty good
Pretty good
Pros
Amazing implementation and their training included all topics a practice like ours would want to know about. Their patient portal works very well and allows us to communicate and send reminders too.
Cons
Some of the features are somewhat outdated though.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Heath
TriState Opthamology, 10-49 employees
Apr 13, 2022
Great platform for insurance, doctors, and patients alike.
Great platform for insurance, doctors, and patients alike.
Pros
Patient charts are easily accessible after the new update. Appreciate the software support.
Cons
Nothing as such. Just that the software slows down when multiple users are logged in.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Ingrid
Insurance company, 1000+ employees
Mar 30, 2022
Ease of use
Ease of use
Pros
Customizable templates and notes are a great feature. It is super easy to use.
Cons
It does not integrates well with other management softwares. We have to work around the issue every time.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Katie
Hospital & Health Care, 10-49 employees
Mar 22, 2022
Unsatisfied with their services
Unsatisfied with their services
Pros
Nothing good to say.
Cons
The customer service is very rude and the software itself keeps crashing and files go missing. Chartlogic is creating a massive HIPAA violation by not adhering to the software standards!
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Ronit
Comprehensive Pain Care , 2-9 employees
Apr 01, 2021
Extremely Disappointing Experience
Extremely Disappointing Experience
Pros
Our long-term usage of this service has been incredibly disappointing. The customer service provided by this company has been nothing short of terrible, with their inability to fulfill any promises they make. Their lack of flexibility and consideration for our needs is inexcusable. Whenever we encounter issues and attempt to seek help from their engineers, the assistance we receive is minimal and often inadequate. To add to our frustration, the system consistently crashes, leading to important notes and files being lost or sent to the wrong destinations, putting our practice at risk of violating HIPAA regulations.
Cons
This software consistently fails to stay up to date, resulting in a frustrating experience for our team. Interacting with their customer service is an unsettling and unprofessional experience, as they often respond with a "snide" attitude and provide no tangible solutions.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
2
Ronit
Medical Practice, 2-10 employees employees
Mar 14, 2021
Needs improvement
Needs improvement
Pros
Destitute client service. It appears like they have a large number of individuals working when enormous issues happen that require consideration from the support team.
Cons
Poor training program when system changes and usage. Troublesome to get brief answers and the client service also does not work well
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
Heather
Tri-state ophthalmology, 10-49 employees
Mar 11, 2021
Great EHR
Great EHR
Pros
Very user-friendly. It is really easy to train staff on the use of this EHR and the customer service is also amazing. Always available when I need help in any matter.
Cons
I just wish patients could easily make appointments themselves. The mobile version would also be really helpful as a way to securely communicate with patients.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
John
Medical Practice, 2-9 employees
Mar 02, 2021
A strong platform for medical staff
A strong platform for medical staff
Pros
It is very easy now for me to approve payment procedures and I can double-check any health-related information now.
Cons
Some features take a longer time to update and for that, I have to wait more time to get what I need.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Ingrid
Insurance, 1000+ employees
Feb 26, 2021
Decent EMR but Beware of Billing Issues
Decent EMR but Beware of Billing Issues
Pros
The EMR provided by this company is passable, and it does integrate well with labs and radiology services. However, I must caution others about their RCM (Revenue Cycle Management) service, which turned out to be a complete disappointment.
Cons
The deployment of this software was a nightmare, resulting in a plethora of inaccurate entries that wreaked havoc on our billing process. The incompetence of their billing team exacerbated the situation, as they failed to deliver what was initially promised. Most concerning was their complete negligence in pursuing denied claims, leading to a loss of $53,000 for our practice over an 18-month period due to untimely filing denials and a lack of attention to claim denials. While they did admit fault for many of the problems and even promised to reimburse us for the lost revenue, they eventually ceased all communication, leaving us feeling utterly frustrated and helpless. I strongly advise against investing your money in this unreliable service.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
2
Adam
Medical Practice, 2-10 employees employees
Feb 09, 2021
Good software, needs improvements
Good software, needs improvements
Pros
The software is smart and intuitive. I am very happy with some features because they have created a lot of ease for us.
Cons
Customer support needs improvements. I think the user interface can be a little less complicated.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Alen K
CEO/Founder, 11-50 employees employees
Nov 10, 2020
Do your research
Do your research
Pros
Charting tools are good. I really like the reporting tools it offers.
Cons
Before installations, we didnt do much research. After looking deeper into this area we found a lot of other alternatives that were better and more suitable for us.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
4
Jenny
Assistant, 11-50 employees employees
Oct 29, 2020
Good software
Good software
Pros
We really like chartlogic because of how easy it is to navigate and because of the amazing features it offers. The functionality is super professional. It has a very intuitive user interface.
Cons
Customer support needs a lot of improvement. I was unable to reach them every time I tried.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jessica R
Manager, 11-50 employees employees
Oct 22, 2020
Needs improvement
Needs improvement
Pros
Customer support is great. I have had issues with the software but they were always there to help. The software is easy to navigate.
Cons
It lacks some features and would be great if they added them.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jenny R
Doctor, 2-10 employees employees
Oct 21, 2020
It gets work done
It gets work done
Pros
It is very easy to use.
Cons
Apparently, it wont be supported soon.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Brandon
Wilmington ENT, 11-50 employees employees
Oct 21, 2020
False promises
False promises
Pros
Reporting tools are nice.
Cons
I think that all they really care about is getting people to install the software. All their promises were fake and they didnt deliver what they promised.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Adam G
Office Manager, 11-50 employees employees
Oct 15, 2020
I like it
I like it
Pros
Great features. The customer support has always been very helpful. The user interface is very friendly and intuitive.
Cons
It could use a little addition in the features section.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Jessica R
Practicing Nurse, 2-10 employees employees
Oct 14, 2020
The software is the same for the last 15+ years!
The software is the same for the last 15+ years!
Pros
Honestly, I am not too happy with it. It seems like they have a handful of people on their team who are inundated with work.
Cons
Their customer service is bad and we can never get clear answers about the issues we have.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Heather
Tri-State Ophthalmology, PSC, 51-200 employees employees
Sep 03, 2020
Great Platform
Great Platform
Pros
This platform is great for doctors, patients, insurance doctors, and everyone. I basically check electronic health records and existing prescription information to determine whether a customer qualifies for procedure coverage or not and if the procedure is safe given the current prescription medication that the customer is using. The doctors share the information through this platform which helps me double-check every health-related patient information to approve procedure payments.
Cons
There are times when I must wait longer than usual just because some features and information take a while to update on the server.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Ingrid
Compañia Anonima de Seguros La Occidental, 1,001-5,000 employees employees
Mar 11, 2020
Intuitive software
Intuitive software
Pros
The system was made rather easy for us to navigate and understand; thanks to the brilliant implementation team at ChartLogic. I am mainly impressed with their support, be it implementation or customer support. Whenever we run into issues with the system, their capable customer support has always helped us out. Customization was done for us and then taught us so we can do it ourselves too. The training process was thorough and informative.
Cons
Even though I cannot praise enough as to how capable their customer support it, but sometimes they take more time than they should get back to us.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Sue
Pediatric Associates of Stockton, 11-50 employees employees
Dec 25, 2019
User Friendly
User Friendly
Pros
The system is easy to navigate and the ease of use made it possible for us to understand the ins and outs of the system quickly. Charting is super easy and not to mention completely customizable. ChartLogic EMR covers all the aspects as well as the needs of our practice. Starting from patient portal to schedule, charting and then prescriptions. Claims have now become easier for us to file. Customer support is capable and pleasant.
Cons
None so far since it hasn’t been long since we switched to this system.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Amber
Sacramento Bariatric, 2-10 employees employees
Dec 19, 2019
I recommend this system to other users
I recommend this system to other users
Pros
The overall system is quite easy to understand even by someone who doesn’t have an IT background. I am able to customize the notes and templates for my specialty and ease. The implementation team at ChartLogic has taught us well and their tremendous customer support has always assisted us with many challenges we face.
Cons
Some updates are rather inconvenient when they should be doing the opposite. I am a little apprehensive about the new updates since it disturbed my schedule a bit and has made it difficult for it to navigate.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Bonnie
Sacramento Bariatric Medical Associates, 2-10 employees employees
Nov 15, 2019
Highly Recommend
Highly Recommend
Pros
After doing our research we found ChartLogic EMR to be the best suitable for the needs of our office. We use their EMR side of the system and can safely say that it gels well with alien software. The system is easy to maneuver and workflow is smooth and effective. We switched to ChartLogic from a server-based system and can say that the transition has been splendid.
Cons
It is accredited with all the government regulations, however, sometimes the updates take longer than it should.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Paulette
Northwest Houston Surgical Associates, 11-50 employees employees
Oct 31, 2019
A novice user
A novice user
Pros
The reason why I like ChartLogic EMR is because of its ease of use. The system is easy to maneuver and the flow is quite smooth. During the implementation process, our main concern was templates which were addressed by their capable team. We are able to customize the system notes fully.
Cons
The only challenge I sometimes face is its integration with external software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Kellie
Anchor Family Medical Group, 2-10 employees employees
Oct 15, 2019
Billing Expert
Billing Expert
Pros
ChartLogic completely customized the solution for the needs of our doctors as well as the office. I’m especially impressed with their billing system. The implementation team was proficient and the process ran smoothly as well as their customer service. The system is easy to navigate and the overall workflow is smooth.
Cons
We are looking for more flexibility in entering the right codes for medications as well as the treatment.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Debora
Iowa Specialty Surgeons, 2-10 employees employees
Sep 11, 2019
Easy to use
Easy to use
Pros
It has made it easier for me to chart documents in real-time. Especially the feature where I can easily close the chart, post it and transfer that to another doctor as a referral. I have used ChartLogic EMR for other different specialties and have found it to be equally effective. Its user-friendly and easy to navigate.
Cons
I would really like for them to introduce a sort of “history” option where I could see what patient or chart I was working on before.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Debra
Inland Interventional Medical Associates, 2-10 employees employees
Sep 11, 2019
Intuitive
Intuitive
Pros
The solution is intuitive, it is easy to use. There are many features that can be very helpful but to find them I’d suggest watching some of the tutorials.
Cons
The interface of our practice manager software can be an issue at times.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Jonathon
Urgent care, 51-200 employees employees
Jan 11, 2019
Good storage. Lagging support
Good storage. Lagging support
Pros
Chartlogic offers the largest data storage size included in a plan. Most EHRs offer the option to expand the storage but you have to pay extra for it. While some companies offer a very limited storage plan.
Cons
Support staff isn’t the most well-equipped to deal with all the issues promptly. Customer service can be spotty at times. You have to create a ticket and wait for hours even for a very small issue. There are some issues with the billing module that need improvement.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Christy Sikes
-, - employees
Jan 11, 2019
User-friendly
User-friendly
Pros
ChartLogic is user-friendly. It is easy to navigate through the system. The search feature is useful. It is easy to train new staff on how to use the system.
Cons
Need a bit of training to understand how things work at first.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Jack
Family care, 2-10 employees employees
Dec 11, 2018
easy to use
easy to use
Pros
The system is easy to use. I like how we are able to customize the templates and notes according to our needs.
Cons
The version 8 of ChartLogic seems a bit slower when compared to version 7.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Amy
Ortho, 51-200 employees employees
Dec 11, 2018
Better than others
Better than others
Pros
Chartlogic has proven to be the perfect EMR system for us in every way possible, and the best thing of it is that it can be accessed remotely as well from desktop to mobile, which makes it very convenient.
Cons
The software updates are really slow and it takes a while in fixing errors.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
James
West Covina Billing LLC, 2-9 employees
Oct 24, 2018
Easy to use
Easy to use
Pros
The product is easy to use, and the fact that I am able to use templates, smart marks, and smart fields easily is kind of amazing. Due to the ease of templates with all the verbiages one needs, a lot of time is saved in charting. Its easy and less time taking to just drop it in the note.
Cons
The e-prescribing part of the product is not very user-friendly, and it requires a lot of steps in this process. E-prescribing can be a hassle most of the times.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Julia
Cook Foot & Ankle Specialists, 10-49 employees
Oct 18, 2018
Only gets worse
Only gets worse
Pros
In the beginning, the company people were a great help with setting up the system. They came to our site for training for three days. We do not have to go through the hassle of taking in-house backups because of the cloud storage that comes with it, so that’s a plus.
Cons
I do not understand how ChartLogic has all these glowing reviews when in my personal experience, the software offered nothing but constant trouble. From failed rollouts, to awful customer service since the very beginning. The system cost us enough that we cannot even switch to another and go through the whole process all over again. We are now stuck with a bad choice, but I would suggest others to do thorough research before they commit to an EHR software.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Merideth
Steely foot clinic, 2-10 employees employees
Jul 16, 2018
Brilliant platform. Offers a lot of convenience
Brilliant platform. Offers a lot of convenience
Pros
Charting is a breeze with CL, it takes very little time which is perfect when you’re on a time crunch. The software is extremely user-friendly and easy to navigate. Our practice is more streamlined and organized ever since we started using ChartLogic.
Cons
The system can be a little slow sometimes as loading pages takes a while which is a nuisance when you’re in a hurry or have patients waiting.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Lauren
Ozarktech, - employees
Apr 29, 2018
Very good software
Very good software
Pros
Recently we made a decision of switching our EHR system for our office and this decision has proven to be great. It has many features that are according to our requirements. We have 2 doctors working and navigating between them is very smooth and easy. The software has made billing claim, organizing patient information, patient scheduling, and much more a lot easier.
Cons
Navigating between screens sometimes becomes a little hard, other than that there are no cons to this product.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Kristen
Peepers, 2-9 employees
Apr 16, 2018