ChartLogic Reviews

“Poor customer service. No technical support.

Pros

It allows for the storage of medical records, includes a scheduler, and has the capability to send electronic invoices.

Cons

My experience with customer service has been disappointing. Additionally, technical support has not been able to address the technical issues I faced, particularly with invoice processing. Despite promises of callbacks with solutions, they never followed through.

“Review

Pros

“An important feature I like about ChartLogic EHR is their customizable templates. Get them the way you want them, minimizing the amount of extra work you have to do to complete a patient visit.”

Cons

The software shows minor glitches here and there, but nothing that severe which hinders the workflow.

“Tailor made for my practice

Pros

I can chart my notes in an effective manner which in return helps me with my insurance claims since all the information is documented accurately. Customer support is capable and pleasant; however, they need to extend their timings a bit. Charts are customizable as well as the view mode is efficient. Impressive work.

Cons

I would like ChartLogic to work on their dictation software. It should at least be able to comprehend a standard accent.

“A great EHR software

Pros

Our experience with chartlogic EHR has been outstanding. It is a thoroughly well-designed product. The platform has well-organized patient health records divided into categories such as notes, labs, encounters, medical/family history, medication, and so forth which makes it very easy to locate any piece of information. I love the ability to create my own templates with no difficulty, input handouts, and attach files to patients’ charts easily. The company staff has been a great help throughout. They are always making suggestions for the most proficient ways to improve the system’s working. They genuinely listen and incorporate our recommendations.

Cons

Chartlogic is great software but the previous version was so much more efficient and because we used it for so long, we had built a certain level of comfort level with its functionalities. The new version, with the existing issues for our in-house servers not being resolved in a timely manner, has been troublesome. But then, I have used a few other EHR systems in different clinics and I still prefer chartlogic over them.

“Reliable EMR

Pros

ChartLogic EMR has given me the flexibility to create my own templates, be it progress notes, or scanned copies of documents. I mainly like its dictation feature the most since I’m not a fan of typing much so this comes in handy very much. However, I would like them to upgrade and improve the speech recognition mechanism a bit. Customer service is reliable and capable 24/7.

Cons

I would hope for the system to progress a bit in terms of technology and offer a mobile feature as other vendors do in the market. Some up-gradation in the patient portal is required.

“Efficient system and team.

Pros

The system is pretty easy to use. The reports are excellent and reliable. The practice management tool is highly efficient, and customer service and support are excellent.

Cons

As with every other healthcare software out there in the market, it has some flaws but with ChartLogic EHR Software, the minor flaws are nonexistent.

“Exceptional software

Pros

The customer support is amazing and they literally take no time to respond back. The software is user-friendly and offers a great variety of features.

Cons

Nothing negative to say about it. I really like it.

“It was good for all of us; staff, doctors and even patients.

Pros

I can double-check all patient-related information and even the billing. Super neat.

Cons

Sometimes the features and information we enter into them take a while to update because the server is slow. I hope the speed bumps up.

“Great from every point of view

Pros

ChartLogic EHR software makes it easier to organize charts into folders. The templates are completely customizable as well. The voice recognition feature is amazing and effective as well. Very impressive.

Cons

There have been a few problems with the patient portal. I hope they fix it soon.

“Smooth run with the EMR

Pros

I like the product for how efficiently it runs with our office setup. ChartLogic has given our providers their weekends back as they no longer have to take their work home with them because of ease of charting. The system is advanced and the upgrades are done timely. Very impressive.

Cons

The internal messaging system is not their strong suit I must say. Sometimes there is a lag and some issues which are fixed after a software update takes place.

“Easy to Use!

Pros

Good selection of features makes efficient organization of tasks and assignments easy.

Cons

Demographics don’t show patient addresses and the pictures don’t cross over.

“Easy to use

Pros

I save a lot of time using the templates provided in the software.

Cons

There are several steps to issue an e-prescription which is not very user friendly.

“Great for doctors, nurses and insurance workers alike

Pros

I no longer have to double-check information when processing insurance claims. The software picks up errors itself and makes sure everything is in order in perfect harmony.

Cons

It takes some for the information to update on other systems.

“Great platform for insurance, doctors, and patients alike.

Pros

Every information related to patients can be easily double checked thanks to our doctors sharing the information with us on Chartlogic.

Cons

Their servers are slow to update the information I need. It wastes my time.

“Not a good choice for surgery centers

Pros

It creates a medicine list from patients pharmacy purchase history, and helps in compiling a quick list.

Cons

Support for surgery centers is very lackluster. List of prior surgeries is confusing and difficult to interpret.

“Just okay

Pros

The software works but it seems they have very limited people to run the customer support.

Cons

It is difficult to get a direct and useful answer from the customer care. They need to improve their training regime.

“Pretty good

Pros

Amazing implementation and their training included all topics a practice like ours would want to know about. Their patient portal works very well and allows us to communicate and send reminders too.

Cons

Some of the features are somewhat outdated though.

“Great platform for insurance, doctors, and patients alike.

Pros

Patient charts are easily accessible after the new update. Appreciate the software support.

Cons

Nothing as such. Just that the software slows down when multiple users are logged in.

“Ease of use

Pros

Customizable templates and notes are a great feature. It is super easy to use.

Cons

It does not integrates well with other management softwares. We have to work around the issue every time.

“Unsatisfied with their services

Pros

Nothing good to say.

Cons

The customer service is very rude and the software itself keeps crashing and files go missing. Chartlogic is creating a massive HIPAA violation by not adhering to the software standards!

“Extremely Disappointing Experience

Pros

Our long-term usage of this service has been incredibly disappointing. The customer service provided by this company has been nothing short of terrible, with their inability to fulfill any promises they make. Their lack of flexibility and consideration for our needs is inexcusable. Whenever we encounter issues and attempt to seek help from their engineers, the assistance we receive is minimal and often inadequate. To add to our frustration, the system consistently crashes, leading to important notes and files being lost or sent to the wrong destinations, putting our practice at risk of violating HIPAA regulations.

Cons

This software consistently fails to stay up to date, resulting in a frustrating experience for our team. Interacting with their customer service is an unsettling and unprofessional experience, as they often respond with a "snide" attitude and provide no tangible solutions.

“Needs improvement

Pros

Destitute client service. It appears like they have a large number of individuals working when enormous issues happen that require consideration from the support team.

Cons

Poor training program when system changes and usage. Troublesome to get brief answers and the client service also does not work well

“Great EHR

Pros

Very user-friendly. It is really easy to train staff on the use of this EHR and the customer service is also amazing. Always available when I need help in any matter.

Cons

I just wish patients could easily make appointments themselves. The mobile version would also be really helpful as a way to securely communicate with patients.

“A strong platform for medical staff

Pros

It is very easy now for me to approve payment procedures and I can double-check any health-related information now.

Cons

Some features take a longer time to update and for that, I have to wait more time to get what I need.

“Decent EMR but Beware of Billing Issues

Pros

The EMR provided by this company is passable, and it does integrate well with labs and radiology services. However, I must caution others about their RCM (Revenue Cycle Management) service, which turned out to be a complete disappointment.

Cons

The deployment of this software was a nightmare, resulting in a plethora of inaccurate entries that wreaked havoc on our billing process. The incompetence of their billing team exacerbated the situation, as they failed to deliver what was initially promised. Most concerning was their complete negligence in pursuing denied claims, leading to a loss of $53,000 for our practice over an 18-month period due to untimely filing denials and a lack of attention to claim denials. While they did admit fault for many of the problems and even promised to reimburse us for the lost revenue, they eventually ceased all communication, leaving us feeling utterly frustrated and helpless. I strongly advise against investing your money in this unreliable service.

“Good software, needs improvements

Pros

The software is smart and intuitive. I am very happy with some features because they have created a lot of ease for us.

Cons

Customer support needs improvements. I think the user interface can be a little less complicated.

“Do your research

Pros

Charting tools are good. I really like the reporting tools it offers.

Cons

Before installations, we didnt do much research. After looking deeper into this area we found a lot of other alternatives that were better and more suitable for us.

“Good software

Pros

We really like chartlogic because of how easy it is to navigate and because of the amazing features it offers. The functionality is super professional. It has a very intuitive user interface.

Cons

Customer support needs a lot of improvement. I was unable to reach them every time I tried.

“Needs improvement

Pros

Customer support is great. I have had issues with the software but they were always there to help. The software is easy to navigate.

Cons

It lacks some features and would be great if they added them.

“It gets work done

Pros

It is very easy to use.

Cons

Apparently, it wont be supported soon.

“False promises

Pros

Reporting tools are nice.

Cons

I think that all they really care about is getting people to install the software. All their promises were fake and they didnt deliver what they promised.

“I like it

Pros

Great features. The customer support has always been very helpful. The user interface is very friendly and intuitive.

Cons

It could use a little addition in the features section.

“The software is the same for the last 15+ years!

Pros

Honestly, I am not too happy with it. It seems like they have a handful of people on their team who are inundated with work.

Cons

Their customer service is bad and we can never get clear answers about the issues we have.

“Great Platform

Pros

This platform is great for doctors, patients, insurance doctors, and everyone. I basically check electronic health records and existing prescription information to determine whether a customer qualifies for procedure coverage or not and if the procedure is safe given the current prescription medication that the customer is using. The doctors share the information through this platform which helps me double-check every health-related patient information to approve procedure payments.

Cons

There are times when I must wait longer than usual just because some features and information take a while to update on the server.

“Intuitive software

Pros

The system was made rather easy for us to navigate and understand; thanks to the brilliant implementation team at ChartLogic. I am mainly impressed with their support, be it implementation or customer support. Whenever we run into issues with the system, their capable customer support has always helped us out. Customization was done for us and then taught us so we can do it ourselves too. The training process was thorough and informative.

Cons

Even though I cannot praise enough as to how capable their customer support it, but sometimes they take more time than they should get back to us.

“User Friendly

Pros

The system is easy to navigate and the ease of use made it possible for us to understand the ins and outs of the system quickly. Charting is super easy and not to mention completely customizable. ChartLogic EMR covers all the aspects as well as the needs of our practice. Starting from patient portal to schedule, charting and then prescriptions. Claims have now become easier for us to file. Customer support is capable and pleasant.

Cons

None so far since it hasn’t been long since we switched to this system.

“I recommend this system to other users

Pros

The overall system is quite easy to understand even by someone who doesn’t have an IT background. I am able to customize the notes and templates for my specialty and ease. The implementation team at ChartLogic has taught us well and their tremendous customer support has always assisted us with many challenges we face.

Cons

Some updates are rather inconvenient when they should be doing the opposite. I am a little apprehensive about the new updates since it disturbed my schedule a bit and has made it difficult for it to navigate.

“Highly Recommend

Pros

After doing our research we found ChartLogic EMR to be the best suitable for the needs of our office. We use their EMR side of the system and can safely say that it gels well with alien software.  The system is easy to maneuver and workflow is smooth and effective. We switched to ChartLogic from a server-based system and can say that the transition has been splendid.

Cons

It is accredited with all the government regulations, however, sometimes the updates take longer than it should.

“A novice user

Pros

The reason why I like ChartLogic EMR is because of its ease of use. The system is easy to maneuver and the flow is quite smooth. During the implementation process, our main concern was templates which were addressed by their capable team. We are able to customize the system notes fully.

Cons

The only challenge I sometimes face is its integration with external software.

“Billing Expert

Pros

ChartLogic completely customized the solution for the needs of our doctors as well as the office. I’m especially impressed with their billing system. The implementation team was proficient and the process ran smoothly as well as their customer service. The system is easy to navigate and the overall workflow is smooth.

Cons

We are looking for more flexibility in entering the right codes for medications as well as the treatment.

“Easy to use

Pros

It has made it easier for me to chart documents in real-time. Especially the feature where I can easily close the chart, post it and transfer that to another doctor as a referral. I have used ChartLogic EMR for other different specialties and have found it to be equally effective. Its user-friendly and easy to navigate.

Cons

I would really like for them to introduce a sort of “history” option where I could see what patient or chart I was working on before.

“Intuitive

Pros

The solution is intuitive, it is easy to use. There are many features that can be very helpful but to find them I’d suggest watching some of the tutorials.

Cons

The interface of our practice manager software can be an issue at times.

“Good storage. Lagging support

Pros

Chartlogic offers the largest data storage size included in a plan. Most EHRs offer the option to expand the storage but you have to pay extra for it. While some companies offer a very limited storage plan.

Cons

Support staff isn’t the most well-equipped to deal with all the issues promptly. Customer service can be spotty at times. You have to create a ticket and wait for hours even for a very small issue. There are some issues with the billing module that need improvement.

“User-friendly

Pros

ChartLogic is user-friendly. It is easy to navigate through the system. The search feature is useful. It is easy to train new staff on how to use the system.

Cons

Need a bit of training to understand how things work at first.

“easy to use

Pros

The system is easy to use. I like how we are able to customize the templates and notes according to our needs.

Cons

The version 8 of ChartLogic seems a bit slower when compared to version 7.

“Better than others

Pros

Chartlogic has proven to be the perfect EMR system for us in every way possible, and the best thing of it is that it can be accessed remotely as well from desktop to mobile, which makes it very convenient.

Cons

The software updates are really slow and it takes a while in fixing errors.

“Easy to use

Pros

The product is easy to use, and the fact that I am able to use templates, smart marks, and smart fields easily is kind of amazing. Due to the ease of templates with all the verbiages one needs, a lot of time is saved in charting. Its easy and less time taking to just drop it in the note.

Cons

The e-prescribing part of the product is not very user-friendly, and it requires a lot of steps in this process. E-prescribing can be a hassle most of the times.

“Only gets worse

Pros

In the beginning, the company people were a great help with setting up the system. They came to our site for training for three days. We do not have to go through the hassle of taking in-house backups because of the cloud storage that comes with it, so that’s a plus.

Cons

I do not understand how ChartLogic has all these glowing reviews when in my personal experience, the software offered nothing but constant trouble. From failed rollouts, to awful customer service since the very beginning. The system cost us enough that we cannot even switch to another and go through the whole process all over again. We are now stuck with a bad choice, but I would suggest others to do thorough research before they commit to an EHR software.

“Brilliant platform. Offers a lot of convenience

Pros

Charting is a breeze with CL, it takes very little time which is perfect when you’re on a time crunch. The software is extremely user-friendly and easy to navigate. Our practice is more streamlined and organized ever since we started using ChartLogic.

Cons

The system can be a little slow sometimes as loading pages takes a while which is a nuisance when you’re in a hurry or have patients waiting.

“Very good software

Pros

Recently we made a decision of switching our EHR system for our office and this decision has proven to be great. It has many features that are according to our requirements. We have 2 doctors working and navigating between them is very smooth and easy. The software has made billing claim, organizing patient information, patient scheduling, and much more a lot easier.

Cons

Navigating between screens sometimes becomes a little hard, other than that there are no cons to this product.