ChartLogic EHR Software

Poor customer service. No technical support.

Pros

It allows for the storage of medical records, includes a scheduler, and has the capability to send electronic invoices.

Cons

My experience with customer service has been disappointing. Additionally, technical support has not been able to address the technical issues I faced, particularly with invoice processing. Despite promises of callbacks with solutions, they never followed through.

Review

Pros

“An important feature I like about ChartLogic EHR is their customizable templates. Get them the way you want them, minimizing the amount of extra work you have to do to complete a patient visit.”

Cons

The software shows minor glitches here and there, but nothing that severe which hinders the workflow.

Tailor made for my practice

Pros

I can chart my notes in an effective manner which in return helps me with my insurance claims since all the information is documented accurately. Customer support is capable and pleasant; however, they need to extend their timings a bit. Charts are customizable as well as the view mode is efficient. Impressive work.

Cons

I would like ChartLogic to work on their dictation software. It should at least be able to comprehend a standard accent.

A great EHR software

Pros

Our experience with chartlogic EHR has been outstanding. It is a thoroughly well-designed product. The platform has well-organized patient health records divided into categories such as notes, labs, encounters, medical/family history, medication, and so forth which makes it very easy to locate any piece of information. I love the ability to create my own templates with no difficulty, input handouts, and attach files to patients’ charts easily. The company staff has been a great help throughout. They are always making suggestions for the most proficient ways to improve the system’s working. They genuinely listen and incorporate our recommendations.

Cons

Chartlogic is great software but the previous version was so much more efficient and because we used it for so long, we had built a certain level of comfort level with its functionalities. The new version, with the existing issues for our in-house servers not being resolved in a timely manner, has been troublesome. But then, I have used a few other EHR systems in different clinics and I still prefer chartlogic over them.

Reliable EMR

Pros

ChartLogic EMR has given me the flexibility to create my own templates, be it progress notes, or scanned copies of documents. I mainly like its dictation feature the most since I’m not a fan of typing much so this comes in handy very much. However, I would like them to upgrade and improve the speech recognition mechanism a bit. Customer service is reliable and capable 24/7.

Cons

I would hope for the system to progress a bit in terms of technology and offer a mobile feature as other vendors do in the market. Some up-gradation in the patient portal is required.

Efficient system and team.

Pros

The system is pretty easy to use. The reports are excellent and reliable. The practice management tool is highly efficient, and customer service and support are excellent.

Cons

As with every other healthcare software out there in the market, it has some flaws but with ChartLogic EHR Software, the minor flaws are nonexistent.

Exceptional software

Pros

The customer support is amazing and they literally take no time to respond back. The software is user-friendly and offers a great variety of features.

Cons

Nothing negative to say about it. I really like it.

It was good for all of us; staff, doctors and even patients.

Pros

I can double-check all patient-related information and even the billing. Super neat.

Cons

Sometimes the features and information we enter into them take a while to update because the server is slow. I hope the speed bumps up.

Great from every point of view

Pros

ChartLogic EHR software makes it easier to organize charts into folders. The templates are completely customizable as well. The voice recognition feature is amazing and effective as well. Very impressive.

Cons

There have been a few problems with the patient portal. I hope they fix it soon.

Smooth run with the EMR

Pros

I like the product for how efficiently it runs with our office setup. ChartLogic has given our providers their weekends back as they no longer have to take their work home with them because of ease of charting. The system is advanced and the upgrades are done timely. Very impressive.

Cons

The internal messaging system is not their strong suit I must say. Sometimes there is a lag and some issues which are fixed after a software update takes place.