ChiroFusion Reviews

“simple setup and scheduling”

Pros

Getting the office set up and handling scheduling feels pretty self-explanatory so it doesn't take much effort to figure out.

Cons

The downside is that there isn't anyone available to call for customer support. Everything goes through a chat box which feels frustrating and a bit outdated.

“Quick to learn and navigate”

Pros

it didn't take long to learn how everything works or find my way around.

Cons

I really don't have any complaints. If anything, it would be nice if the columns made it simpler to select appointment times for each doctor.

“user-friendly and well organized”

Pros

Moving between patients feels very user-friendly and everything stays well organized from tab to tab which makes daily use much easier.

Cons

One thing I don't care for is the patient time limit especially on days when the practice has longer hours and we need more flexibility.

“simple design, reliable scheduling”

Pros

The layout is simple and everything works the way it should. The online scheduling system has been especially reliable and works really well.

Cons

The training videos are pretty dry and difficult to sit through. Video call training would be a much better option.

“fast charting and scheduling”

Pros

Keeping up with documentation and scheduling has been really simple with ChiroFusion which has made day-to-day work much more manageable.

Cons

I haven't been using it long enough yet to point to any real issues.

“Billing and SOAP notes shine”

Pros

Having billing built in, fast SOAP note creation and online intake forms all in one place has been a big plus. It helps keep daily tasks organized and cuts down on extra admin work.

Cons

One limitation is that previous notes can't be edited or updated with addendums which can be frustrating when something needs to be clarified later. The scheduling tools also feel a bit limited in some situations.

“impeccable customer support”

Pros

Whenever I've needed help, the customer service has been absolutely impeccable!!!!!!

Cons

Honestly there isn't anything about this software that I don't like!!!!

“ERAs are fantastic”

Pros

Being able to handle billing inside the software and have ERAs auto-posted saves a huge amount of time. ChiroFusion really fits solo practices or offices with just one employee and helps keep day-to-day operations running well.

Cons

The SOAP notes work really well for basic chiropractic spinal exams and treatment but they could benefit from more features and better customization options.

“clean design and simple workflow”

Pros

Getting around feels very simple and the interface has a polished, appealing look that makes it pleasant to use.

Cons

A few features still seem to be missing especially patient registration by phone. Pre-registration is not very convenient for patients and correcting mistakes in patient records.. like an incorrect incident date or birth date.. can be difficult.

“fantastic all-in-one features”

Pros

Even the most affordable plan comes packed with fantastic features. Having billing and EHR together in one system is something I really appreciate.

Cons

If the internet connection drops, it can cause interruptions.

“Digital records done right”

Pros

Everything is kept digital and the system is very user-friendly to work with.

Cons

The reporting could be stronger for cash-only practices. It would also help a lot if multiple sections of a patient's information could be viewed on a single screen instead of opening each page one by one.

“affordable fit for small practices”

Pros

Compared with a lot of other options this software is reasonably priced and fairly simple to get around. The onboarding process was fast, efficient and communicated clearly from the start. Even though it is missing a few things here and there, it still covers most of the core functions we need to keep our small practice running well.

Cons

At the same time there are some redundant parts and a few missing features that honestly do not make much sense. Getting help from tech support can be frustrating because a lot of the time they just point users to the features section and suggest submitting requests. Those feature requests take a long time to go anywhere and even then, they often seem to solve only part of what was actually asked for.

“Built for chiropractic practices”

Pros

It's refreshing to use software that feels specifically built for chiropractors. It covers a lot of the essential features needed for both insurance-based and cash practices and scheduling is very convenient especially when it comes to blocking off certain days or times.

Cons

One downside is that the software feels a bit outdated and geared more toward an older generation of chiropractors. It has a very textbook-style approach which works well for insurance requirements and audits but it falls short on documentation options for other demographics like pediatrics and prenatal care.

“helpful dashboard and responsive support”

Pros

Right away, the dashboard has been one of the most useful parts for me especially the notifications. They help me keep track of rejected claims and anything that still needs to be posted so it's much harder to miss follow-ups. Entering patients and scheduling appointments is simple and charting notes as well as billing insurance works well too. On top of that, customer service is quick to respond whenever any issue comes up.

Cons

My only real complaint is that every now and then, when I go back to refile a claim, it can be difficult to locate or it takes a while to appear in the billing section.

“custom care plans shine”

Pros

One thing that really stands out is the drop-down menu along with the click-to-fill options which make everything quick to work through. It's also very helpful that you can build your own care plans, save them and even add choices that aren't already included in the system.

Cons

At times the scrolling acts a little strangely and some details can be slightly off but overall it's still a good system.

“SOAP notes made simpler”

Pros

Adding new SOAP notes and exams is pretty simple which makes charting a lot quicker.

Cons

Searching for patients in the search bar can be frustrating. It would be much better if it worked in a more user-friendly way, similar to a Google-style search.

“helpful scheduling and notes”

Pros

Getting around the scheduling tools and completing notes is very simple.

Cons

The system can get a bit glitchy when all four employees are using it at the same time.

“user-friendly SOFTWARE”

Pros

Using ChiroFusion has been very simple and there always seems to be a solution whenever we want to customize the program to fit our practice.

Cons

we haven't run into anything that couldn't be resolved.

“helpful support every time”

Pros

Any time I need guidance on how to do something in ChiroFusion, the customer service team responds right away and is always very helpful.

Cons

Every now and then a glitch will log me out of the program but it doesn't happen often.

“Fair pricing”

Pros

After comparing different EMR options, this one stood out for being simple to use and reasonably priced which made the decision a lot easier over time.

Cons

something that's still lacking is the ability to customize the text and email reminders.