ChiroFusion Reviews

“Reliable every day workflow”

Pros

Day to day I use it constantly and it gives me little to no trouble overall, aside from the occasional billing hiccup when I move too quickly.

Cons

On busier days it can feel a bit sluggish and when I'm checking out a patient, moving too fast can kick me out of the program and force me to start over.

“fast notes and scheduling”

Pros

Getting started with this system was simple, from setup to learning how everything works. Completing SOAP notes takes very little time and the scheduler is quick and simple to use. I only wish we had moved to this years ago.

Cons

My only regret is not switching to it much sooner.

“so good”

Pros

Support staff at here consistently goes above and beyond to help our clients and to help us learn how to use Fusion more effectively. They're really on top of things and know what they're doing.

Cons

honestly there isn't anything I'd point to as a downside. I've been running a chiropractic billing company for 20 years and this is exactly the kind of software I was looking for.

“Outstanding support every time”

Pros

Every time we need help, the support team goes above and beyond for both our clients and our staff. They're incredibly responsive and always ready to teach us how to use Fusion more effectively. They really know the system inside and out.

Cons

Honestly there's nothing I like least about this software. I've been running a chiropractic billing company for 20 years and this is exactly the kind of software I had been hoping to find.

“all-in-one daily workflow booster”

Pros

Having everything consolidated in one place is a huge plus and it handles most of the day-to-day tasks for you.

Cons

Customer support could be better. If you have a question, you can't simply pick up the phone and talk to someone right away.

“organized workflow that scales”

Pros

This software feels organized and practical everything is simple and it's simple to use day to day. We're seeing around 800+ patients each month and it handles that load comfortably. There's also plenty of room to scale since it could likely support double that volume without breaking a sweat.

Cons

No major complaints. A couple small tweaks could improve day to day quality of life but the team actually takes recommendations seriously and keeps updating the program based on feedback.

“does two roles at once”

Pros

It handles the work I'd normally assign to two employees so it really pulls its weight.

Cons

There's a bit of a waiting game each screen takes time to load so it helps to be patient.

“simple office setup & scheduling”

Pros

Setup for the office and scheduling feels pretty self explanatory. I didn't have to spend much time figuring out where things go or how to get started.

Cons

When something needs help, there's no real customer service person to reach. Support is handled entirely through a chat box and honestly it doesn't feel like that's where we should still be relying for support.

“Practical and reliable at scale”

Pros

Running a busy practice with 800+ patients a month, this product has been very manageable. It's organized, simple, practical and simple to use and it feels like it could easily support twice our current volume without any trouble.

Cons

There's nothing major to complain about. A few small tweaks would improve day-to-day convenience but they do listen to feedback and update the program based on recommendations.

“powerful staff-saving software”

Pros

This software handled the workload of two employees which made a huge difference for us.

Cons

Each screen takes a while to load so you definitely need some patience while moving through it.

“simple setup and scheduling”

Pros

Getting the office set up and handling scheduling feels pretty self-explanatory so it doesn't take much effort to figure out.

Cons

The downside is that there isn't anyone available to call for customer support. Everything goes through a chat box which feels frustrating and a bit outdated.

“Quick to learn and navigate”

Pros

it didn't take long to learn how everything works or find my way around.

Cons

I really don't have any complaints. If anything, it would be nice if the columns made it simpler to select appointment times for each doctor.

“user-friendly and well organized”

Pros

Moving between patients feels very user-friendly and everything stays well organized from tab to tab which makes daily use much easier.

Cons

One thing I don't care for is the patient time limit especially on days when the practice has longer hours and we need more flexibility.

“simple design, reliable scheduling”

Pros

The layout is simple and everything works the way it should. The online scheduling system has been especially reliable and works really well.

Cons

The training videos are pretty dry and difficult to sit through. Video call training would be a much better option.

“fast charting and scheduling”

Pros

Keeping up with documentation and scheduling has been really simple with ChiroFusion which has made day-to-day work much more manageable.

Cons

I haven't been using it long enough yet to point to any real issues.

“user-friendly workflow”

Pros

The software is really user friendly for running between patients and it stays well organized across each tab so everything feels orderly while you're working.

Cons

One thing I don't like is the time limit for using it if our practice hours run long, that restriction can get in the way of seeing patients the way we need to.

“Billing and SOAP notes shine”

Pros

Having billing built in, fast SOAP note creation and online intake forms all in one place has been a big plus. It helps keep daily tasks organized and cuts down on extra admin work.

Cons

One limitation is that previous notes can't be edited or updated with addendums which can be frustrating when something needs to be clarified later. The scheduling tools also feel a bit limited in some situations.

“impeccable customer support”

Pros

Whenever I've needed help, the customer service has been absolutely impeccable!!!!!!

Cons

Honestly there isn't anything about this software that I don't like!!!!

“ERAs are fantastic”

Pros

Being able to handle billing inside the software and have ERAs auto-posted saves a huge amount of time. ChiroFusion really fits solo practices or offices with just one employee and helps keep day-to-day operations running well.

Cons

The SOAP notes work really well for basic chiropractic spinal exams and treatment but they could benefit from more features and better customization options.

“clean design and simple workflow”

Pros

Getting around feels very simple and the interface has a polished, appealing look that makes it pleasant to use.

Cons

A few features still seem to be missing especially patient registration by phone. Pre-registration is not very convenient for patients and correcting mistakes in patient records.. like an incorrect incident date or birth date.. can be difficult.