ChiroFusion Reviews

“fantastic all-in-one features”

Pros

Even the most affordable plan comes packed with fantastic features. Having billing and EHR together in one system is something I really appreciate.

Cons

If the internet connection drops, it can cause interruptions.

“Quick onboarding”

Pros

It is priced fairly and is simple to navigate. Getting set up took very little time and the onboarding process felt both efficient and well explained. Even where the product might be missing a few things, it still covers most of what's necessary to run a small practice day to day.

Cons

There are some redundancies, plus a handful of feature gaps that don't really feel consistent with what a practice would need. Tech support can be frustrating often you're sent back to the "features" page or asked to submit a request. Those feature update requests take a long time to move forward and in the end they seem to cover only about half of what was originally asked for.

“perfect for chiropractic scheduling”

Pros

I really like that this is built specifically for chiropractic practices. It includes a lot of the core features both insurance and cash based offices typically need. Scheduling is simple too, with options to block out specific days and times.

Cons

The interface and workflow feel geared toward an older chiropractic user base. It's very "textbook" and that helps with insurance compliance and audits but the documentation setup doesn't really cover other demographics well, like pediatrics and prenatal care.

“Saves time”

Pros

Dashboard is really useful especially the notifications. They make it a lot easier to remember to revisit rejected claims and anything that still needs posting. Scheduling patients is simple and entering details takes very little effort. Chart notes and insurance billing are also quick to handle which keeps my workflow moving. Customer support has been responsive whenever an issue pops up and they address problems promptly.

Cons

One downside I run into occasionally is when I go back to refile a claim it can be difficult to locate and sometimes it takes a while before it shows up in billing.

“5 stars!!!”

Pros

It's really easy to use and a solid way to keep all my records digital. Having everything in one place makes day to day tracking feel a lot more organized.

Cons

Reporting could be stronger for businesses that deal mostly with cash. Also, it would be helpful if I could view multiple sections/pages of a patient's information on a single screen without needing to click through each page one by one.

“Digital records done right”

Pros

Everything is kept digital and the system is very user-friendly to work with.

Cons

The reporting could be stronger for cash-only practices. It would also help a lot if multiple sections of a patient's information could be viewed on a single screen instead of opening each page one by one.

“affordable fit for small practices”

Pros

Compared with a lot of other options this software is reasonably priced and fairly simple to get around. The onboarding process was fast, efficient and communicated clearly from the start. Even though it is missing a few things here and there, it still covers most of the core functions we need to keep our small practice running well.

Cons

At the same time there are some redundant parts and a few missing features that honestly do not make much sense. Getting help from tech support can be frustrating because a lot of the time they just point users to the features section and suggest submitting requests. Those feature requests take a long time to go anywhere and even then, they often seem to solve only part of what was actually asked for.

“Built for chiropractic practices”

Pros

It's refreshing to use software that feels specifically built for chiropractors. It covers a lot of the essential features needed for both insurance-based and cash practices and scheduling is very convenient especially when it comes to blocking off certain days or times.

Cons

One downside is that the software feels a bit outdated and geared more toward an older generation of chiropractors. It has a very textbook-style approach which works well for insurance requirements and audits but it falls short on documentation options for other demographics like pediatrics and prenatal care.

“helpful dashboard and responsive support”

Pros

Right away, the dashboard has been one of the most useful parts for me especially the notifications. They help me keep track of rejected claims and anything that still needs to be posted so it's much harder to miss follow-ups. Entering patients and scheduling appointments is simple and charting notes as well as billing insurance works well too. On top of that, customer service is quick to respond whenever any issue comes up.

Cons

My only real complaint is that every now and then, when I go back to refile a claim, it can be difficult to locate or it takes a while to appear in the billing section.

“custom care plans shine”

Pros

One thing that really stands out is the drop-down menu along with the click-to-fill options which make everything quick to work through. It's also very helpful that you can build your own care plans, save them and even add choices that aren't already included in the system.

Cons

At times the scrolling acts a little strangely and some details can be slightly off but overall it's still a good system.

“SOAP notes made simpler”

Pros

Adding new SOAP notes and exams is pretty simple which makes charting a lot quicker.

Cons

Searching for patients in the search bar can be frustrating. It would be much better if it worked in a more user-friendly way, similar to a Google-style search.

“helpful scheduling and notes”

Pros

Getting around the scheduling tools and completing notes is very simple.

Cons

The system can get a bit glitchy when all four employees are using it at the same time.

“customizable tool”

Pros

Using it has been genuinely simple and there seems to be a solution for just about any way we want to tailor the program to fit our practice.

Cons

We haven't run into anything it couldn't handle so far.

“user-friendly SOFTWARE”

Pros

Using ChiroFusion has been very simple and there always seems to be a solution whenever we want to customize the program to fit our practice.

Cons

we haven't run into anything that couldn't be resolved.

“helpful support every time”

Pros

Any time I need guidance on how to do something in ChiroFusion, the customer service team responds right away and is always very helpful.

Cons

Every now and then a glitch will log me out of the program but it doesn't happen often.

“Fair pricing”

Pros

After comparing different EMR options, this one stood out for being simple to use and reasonably priced which made the decision a lot easier over time.

Cons

something that's still lacking is the ability to customize the text and email reminders.

“smooth switch for us”

Pros

Getting started with it was simple and the customer service team made the transition feel smooth. They were quick to answer every question that came up which made the whole process even better.

Cons

it still lacks the ability to split the schedule between separate treatment rooms.

“so good!”

Pros

The system is super simple to use and it's been really practical for training staff especially around billing and claims management. Those parts are clearly set up and feel adaptive which makes day to day work much less stressful.

Cons

One small wishlist item, when adding an event to the schedule, the time blocks show up in white so it's harder to scan visually. I'd prefer color coded blocks instead.

“Claims done right”

Pros

The billing and claims management features are especially helpful and very user-friendly.

Cons

One thing I'd change is the look of scheduled events on the calendar. Right now they appear as white blocks and I'd prefer having them color-coded instead.

“handy saved terms feature”

Pros

Being able to add terms into the program and save them for future use has been really useful.

Cons

I'd also like the option to change the schedule setup myself instead of having to pay a tech to handle it.