ChiroFusion Reviews

“Detailed SOAP notes that shine”

Pros

Writing SOAP and exam notes feels very simple with CHIROFUSION. It helps me document my patient's story with a lot of detail and accuracy.

Cons

Moving from paper records into CHIROFUSION was very simple.

“fast, hassle-free workflow”

Pros

Everything feels quick and simple to use, with little to no complications along the way.

Cons

something I'd change is being able to open the patient dashboard without having to leave the schedule.

“excellent team access”

Pros

Working with a team of chiropractors across different locations has been very simple with ChiroFusion.

Cons

it has turned out to be an invaluable tool for us.

“Customizable soap notes”

Pros

The SOAP notes are highly customizable and very simple to work with.

Cons

I haven't been using it long enough yet to really point out any downsides.

“costly cancellation and poor support”

Pros

The charting felt user-friendly and was simple to work with but it was still lacking some important features.

Cons

Customer service was awful. After only 3 days of using the software, it was clear it wasn't the right fit yet they still charged $297 just to cancel. A lot of the features they promised did not perform anywhere near as well as they made them sound. In the end, it felt like $600 was wasted on just 3 days with the software. One major missing piece was mobile usability which they admitted only worked "50% of the time."

“Well-designed and efficient”

Pros

Once I was in it, the system felt very efficient. It's clearly been designed with real chiropractic workflows in mind which makes sense since the company was started by a chiropractor.

Cons

The only frustration has been that the data needs to be uploaded in a very specific format. Since I'm not very technical, I had to get someone to help me adjust the spreadsheet and that process ended up taking longer than I expected.

“simple workflow !!”

Pros

Getting started with it felt very natural and the system is simple enough that it didn't take long to learn. The online training videos were excellent and the training staff was incredibly helpful and supportive throughout the process.

Cons

The software won't let us use a parent's email address if that parent is also a patient in the practice.

“user-friendly across the system”

Pros

Using the entire system feels very simple and navigating through it is simple from start to finish.

Cons

It does fall short on chiropractic options for certain subjects so a few areas could use more coverage.

“quick SOAP carryover”

Pros

Being able to create a SOAP note or exam from a previous one is a huge time-saver since I don't have to retype everything all over again.

Cons

I can't select certain words I'd prefer to have available in the drop-down menus.

“connected chart navigation”

Pros

Having the SOAP note tied into the full patient chart is really helpful and it makes moving around the record feel much more connected and convenient.

Cons

If you select more than just yourself to check other providers' calendars, then go back to the schedule later, it loads everyone's schedule again instead of returning to only yours or the last view you had open.

“charting efficiency boost”

Pros

The way everything is organized really helps improve efficiency and cuts down the time spent on charting.

Cons

It would be helpful to have a package that includes all the third-party add-ons or at least a clear guide showing everything we need to sign up for to get full integration.

“top-notch support and thorough charting”

Pros

One thing that really stands out is how top-notch the customer service has been. The charting process is simple yet very thorough and billing pulls directly from the note which makes the whole workflow feel much more organized.

Cons

The only thing I'd really like to see is more flexibility in customizing notes especially being able to add the ortho tests I use more often.

“simple navigation”

Pros

The software feels very simple and is simple to navigate.

Cons

The medical integration part seems difficult to work with in this software.

“easy time savings”

Pros

Compared with other EHR platforms I've used, ChiroFusion produces much more detailed notes. The system is also fairly simple to navigate which helps save time and cuts down on effort while we're treating patients.

Cons

It would help to have more training available for new employees and first-time users. I'd also like the note editing to be more flexible especially when a SOAP note gets accidentally saved as an exam.

“all-in-one chiropractic workflow”

Pros

Everything being built into one program is a big plus and the features are very simple to use. It really feels like it was created by chiropractors for chiropractors because the workflow is so natural and user-friendly.

Cons

The only thing I'd want changed is the ability to customize the room names when checking patients in.

“reliable daily value”

Pros

Using ChiroFusion every day since 2018 has been a really positive experience. It's user-friendly, offers good value and getting staff trained on it hasn't been difficult. The troubleshooting videos are also very helpful when issues come up.

Cons

I'd still like to see a bit more customization available but overall it's been a very solid product.

“User-friendly ehr standout”

Pros

Compared with every other EHR system I've worked with, this one is much more user-friendly and far easier to navigate.

Cons

There really isn't anything I dislike. If I had to point to something, it would be the new patient exam notes where some items still need to be typed manually but using the "/" shortcut makes that pretty manageable.

“cloud access and productivity boost”

Pros

Being cloud-based is a big plus and everything is accessible right from the appointment book.

Cons

It can be difficult to make software changes or improvements when it essentially functions like a spreadsheet app. The more flexible it becomes, the fewer clicks it would take and the more productive it could be.

“frustrating support and scheduler outages”

Pros

It works well for a solo practice and the cloud-based setup makes it very user-friendly. The integration options are also really solid although the extra add-ons can get expensive over time.

Cons

Technical support has been the biggest disappointment by far. Over the past 6 months, we've had 8 separate times when the online scheduler stopped working. Most of those were fixed quickly but on 2 occasions it stayed down for nearly 3 days. During that time, patients couldn't book appointments at all and we had no idea the system was even offline. Whenever we asked what happened, the response was always, "we will investigate and get back to you," but they never actually followed up. On top of that, getting a real person is nearly impossible. They won't even talk to you on the phone unless you pay a one-time $15 fee just to speak with someone.

“constantly improving and efficient”

Pros

It keeps getting updated to improve the system and it really has everything needed in one place. It also makes note-taking faster and much more efficient.

Cons

One issue is that offices are not notified when updates happen. Also, when another doctor is added within the same office, templates and other added items should transfer automatically.