ChiroHD Software Reviews

“Customizable features and smooth workflow”

Pros

It comes with a wide range of built-in features that are already set up, with most of them being customizable. That has been incredibly useful when building out the EHR and even afterward. It's simple to learn, simple to train staff on and it helps keep the practice organized by putting everything in one place. The ability to integrate with other helpful platforms is also a major advantage.

Cons

The biggest and honestly maybe the only, downside for us is that the patient paperwork can't really be edited. The prebuilt form doesn't match the way our practice operates so we ended up having to use IntakeQ for paperwork instead. That adds another expense on top of an EHR system that is already on the pricier side.

“Simple and user-friendly app”

Pros

Right from the start, the interface felt very user friendly. The app is simple and covers everything you need it to do.

Cons

A few features can be glitchy especially the X-ray integration and some parts of the lead systems. That said the team is receptive to feedback.

“outstanding support and constant updates”

Pros

Very few companies make me want to leave a review and when they do, it usually comes down to customer service. A product can be hit or miss but support is what really makes the difference. ChiroHD has, by far some of the best customer support I've ever had with any software. They respond quickly, they actually listen and they genuinely try to make using the platform a positive experience. Writing notes in ChiroHD is simple, appointments are fairly organized and most of our patients really appreciate the text messaging feature. I also love that so much is handled directly inside the system so we don't have to rely on outside services for things like that. On top of that, they're always making updates and adding new improvements to make the software more user-friendly. It really feels like they care about their users and take a lot of pride in both the product and the work behind it.

Cons

There are just a couple of things I'd still like to see improved especially the appointment scheduling process which could be made a bit easier. It would also be helpful to have more text templates available for the office to use for different situations.

“Buggy scheduling”

Pros

One thing that worked well was being able to separate cases by provider or service which made things easier to manage. The appointment tracking was useful too and the alerts were a nice touch. I also appreciated the pre-billing scrub issue alerts because they helped catch problems ahead of time.

Cons

The schedule layout was hard to work with especially since our chiropractor can see up to 10 patients in a single time slot so the calendar became crowded and difficult to read. It also did not make scheduling PT patients between providers very practical. Billing took too many clicks and I kept having to double-check the case, provider and date because those fields would sometimes change on their own. On top of that, the physical therapy note templates were very poor.. not legally defensible and extremely time-consuming to complete.

“real support that delivers”

Pros

something I rave about is being able to talk to actual people instead of dealing with automated systems. Whenever I reach out through chat for help, the support reps respond very quickly and are always genuinely helpful. Whether they can resolve the question right away or need to pass it along to the tech team, nothing gets ignored and every issue ends up being addressed.

Cons

Honestly I do not have much to complain about. It can take a little time to learn how to use all of the powerful features in the system but once I got comfortable with it, it became extremely effective for everything we need.

“Love the messaging tools”

Pros

Pretty much everything has worked really well for me. It's simple to use and the messaging feature is something I really enjoy using.

Cons

One thing that's missing is a notification when a new patient books an appointment.

“very user-friendly with amazing customer care”

Pros

Getting around is very simple and the customer service has been amazing whenever help is needed.

Cons

It's still lacking a few features that would make it even more useful in practice.

“One of the best softwares out”

Pros

I love the integrated text communication with patients and the use of scheduling SOAP notes.

Cons

Wish there was more customization of mass texts, and then the ability to incorporate it into email as well.

“I love it!”

Pros

The program is very easy to follow and makes sense.

Cons

I would like more email or print options with patient payments.

“Constantly improving support”

Pros

One thing I really appreciate is that it keeps getting better. There are frequent updates and whenever something new comes out, the support team is available to answer any questions and help with the changes.

Cons

I honestly don't have any complaints about Chiro HD. I would definitely recommend it.

“Amazing Product for Patient, Provider and Staff”

Pros

It's incredibly intuitive, simple to navigate, and the EHR experience is smooth. I also like using Patient Cases in one profile rather than having multiple profiles for the same patient receiving different services.

Cons

I'm looking forward to continued advancement in customized reporting.

“Great product and service”

Pros

I love that this software is perfectly tailored to our systems. The cloud-based feature is fantastic.

Cons

appointment tracking and multple case types for patients makes things complicated at times.

“friendly customer service and simple workflow”

Pros

It didn't take long to learn how to use it. The service team has been consistently available and they're always pleasant to work with. Pulling up patients and moving through their accounts is simple and overall I've really enjoyed using this service.

Cons

One frustrating issue is that some things have not been saving in our system and it doesn't seem like it has been treated as a top priority.

“good scheduling and texting”

Pros

From scheduling patients to texting back and forth with them, it has been excellent across the board. The SOAP note macros work efficiently and are simple to update whenever needed. Honestly I've loved everything about this system.

Cons

I really don't have any complaints. I've enjoyed every part of using the system.

“customizable scheduling that delivers”

Pros

Using this has been very simple and I really appreciate how customizable it is especially with color coordination and appointment management.

Cons

The biggest problem comes up when it crashes because then we can't schedule patients or view anything so we end up having to improvise.

“Clean design and user-friendly workflow”

Pros

The simple layout is pleasant to look at and very user-friendly which makes the software comfortable to work in.

Cons

Moving over from ChiroTouch made the setup process challenging but I'm really glad I decided to switch.

“efficient and functional overall”

Pros

Everything feels very simple to use and it works well. I really appreciate how efficient the system is.

Cons

Families can't be scheduled together and the app still needs a bit more improvement. It would also be really helpful if our practice members could tell whether they're booking during a busy or quiet part of the day.

“Modern features help our work”

Pros

I like that it feels current and keeps evolving with updated looks and features. The support team has consistently been quick to respond and helpful when it comes to troubleshooting.

Cons

One thing I'd really like to see improved is how doctors can manage room flow. It would help a lot if more than one computer could control the flow and unlock rooms because there are times when rooms don't open properly and the room order gets thrown off afterward. The lack of wait-time tracking is also the biggest step down compared with Platinum.

“user-friendly with helpful support”

Pros

Right away it felt very user-friendly and I really appreciate how many customization options it offers. It's simple to work with and the customer service has been excellent as well.

Cons

Not having a phone number to call when something urgent comes up and you need help quickly is frustrating.

“easy training”

Pros

Once you get familiar with how the system works, it's very simple to use. The training covers everything you need to know which makes it much easier to get up to speed.

Cons

There have been a few system glitches over the past few months.