ChiroHD Software Reviews

“Troublesome support

Pros

One feature that really helps is the care plan tracker in ChiroHD since it gives a clear view of where patients are in their care and when they're due for a re-exam. The built-in two-way texting inside the EHR is also something we've appreciated.

Cons

Customer support has been some of the worst we've dealt with. The setup process was a really bad experience and whenever we've needed help after that, it has taken days to get a response by email. There's also no option to call and speak with anyone directly.

“Amazing scheduling and texting

Pros

After using a lot of other platforms like ChiroTouch, Platinum, Jane and more, this has been the one we've loved the most. Nothing else really compares. It's very simple to use, scheduling is simple and having texting built right into the software is something we really appreciate.

Cons

The one area that still needs improvement is the email integrations. I'd like to see those become more advanced and I'm also really looking forward to the GHL integration being released soon.

“user-friendly multi-office workflow

Pros

Navigating feels very simple and working across multiple offices is especially convenient. The billing side is decent as well and it should be even better once the Trizetto integration is fully in place.

Cons

One feature we'd really like is the option to update all related appointments at once when a patient wants to change their usual day or time.

“Clear workflow and helpful support

Pros

Using this platform has been really simple because everything is clearly labeled and simple to navigate. The customer service is also a big plus since the help I get is always concise and useful.

Cons

At times getting things to connect properly between patients and visits can be a little difficult. Still, support is always available whenever I need help.

“smart texting and useful reports

Pros

The texting feature is probably my favorite part and the platform overall feels very user-friendly. It's a smart system with a lot of helpful tools built in which makes it comfortable to work in day to day. Most of the reports we're able to generate are very useful and bring real value to our practice.

Cons

The part I'm least happy with is the frequent updates. While I understand updates are necessary, they sometimes seem to create new issues or slow other parts of the system down. Another downside is that there's no direct billing option within the platform. It's also frustrating that some specific reports still can't be pulled when needed.

“Responsive support and friendly design

Pros

Everything feels very user friendly and whenever something comes up, it's quick to get in touch with their team. They take the time to walk you through any issue you bring to them which has been really helpful.

Cons

A limitation is with family access since there isn't a way for multiple family members to share one app to schedule and cancel all appointments. Bulk scheduling also needs improvement because if a time or day changes, there's no option to reschedule all appointments at once. Instead, you have to delete everything or go in day by day to cancel and update appointments. I'd also like to see better integration with Go High Level so all actions can work together.

“Useful alerts !!

Pros

Getting around feels very simple and one feature we really appreciate is the ability to set alerts for patients. It helps us remember things like giving out superbills or traction devices and overall it makes communication much better when more than one CA is involved.

Cons

Patient notes don't offer much text formatting. You can't change the size, color, bold or underline the text and the default text size is also very small.

“helpful team and smooth integrations

Pros

Whenever an issue comes up, their team is genuinely committed to helping find a solution. The integrations are also excellent and make all of our services and products work smoothly with the software.

Cons

sometimes getting a response from support through chat can take a bit longer than expected especially when they need to follow up by email.

“cloud workflow with x-ray integration

Pros

Being cloud-based is a big plus and the layout is fairly simple overall. Most of what I need is accessible from the same screen so I usually don't have to keep opening extra windows or separate programs. The integration with my x-ray software is also something I really appreciate.

Cons

Getting tasks done can take quite a few clicks. The SOAP macros feel pretty limiting in terms of what you can add or edit.. you can't use formatting like bold or underline, it won't automatically capitalize a macro word when it starts a sentence, spacing can get a little messy when building custom macros and using macros to add diagnosis codes is frustrating. I've also noticed that imported x-ray images seem to come in a bit darker from my x-ray software.

“Constant updates keep improving

Pros

One thing I really enjoy is how often it keeps getting better. Every few months, it seems like there's a major update that genuinely changes the workflow and makes running the practice much easier.

Cons

At this point my only real issue with ChiroHD is that the patient app still doesn't support family scheduling. I've heard their engineers are already working on it though so I'm hoping that feature is added soon because I'd start using it for my patients almost right away.

“Simple workflow and support

Pros

Getting around is very simple and the system is simple to use overall. Their customer service has also been excellent whenever I've needed help.

Cons

I still struggle with creating standard emails. I'd also love to see it connect with my VoIP phone system so it could automatically send texts after missed calls.

“efficient and helpful support

Pros

Everything about it feels efficient and effective. The system is very simple to use and whenever I need help with anything, the team is always responsive and genuinely helpful.

Cons

I'd really like to see a dedicated parent section for minor patients when the parent isn't also under care. That would let text messages show the parent's name instead since the phone number belongs to them.

“responsive team and quick fixes

Pros

One thing I really appreciate is that when issues come up solutions are usually already being worked on or are close to being finished. It's reassuring that the staff recognizes the areas that need attention. I also value that when a new problem is reported, they take it seriously and respond to it right away.

Cons

A few integrations take longer than expected and some things are difficult to explain clearly through chat.

“reliable platform !

Pros

From day one this tool has been very user-friendly, the connection stays stable and the support team is responsive whenever I need help. I also appreciate that there always seems to be room for improvement which shows they keep working on making it better.

Cons

The support availability could be better since the team is only reachable during certain hours. I'd really love to see it offer 24/7 support or at least longer coverage for urgent situations.

“Quick access to patient profiles

Pros

Getting a full view of a patient's profile only takes a few clicks which makes things really convenient. It's also simple to pull up X-rays and download them when needed.

Cons

Main complaints don't autosave when they're entered and that has led to some problems.

“excellent problem-solving support

Pros

Whenever an issue comes up, their team is excellent at solving it and the product is wonderfully simple to use.

Cons

Only challenge I ran into was when working with two providers although they fixed it quickly.

“Flexible scheduling that keeps us organized

Pros

Scheduling patients is really simple in all kinds of situations. Whether it's new patients booking through the website or setting up appointments in bulk for families, the system feels simple and user-friendly. In our family practice, staying on top of care plans and recommendations is essential and ChiroHD makes that much more manageable. The care plan templates help streamline everything while actively tracking whether patients are staying on schedule and alerting us when they are not.

Cons

The downside is that the system doesn't notify you when someone schedules an appointment or creates a new lead. It's not a major problem if you're already in the EHR throughout the day and checking regularly but it's definitely an area that could be better. Email alerts or pop-up notifications would make lead follow-up much faster especially after normal office hours.

“Joyful switch for chiropractors

Pros

Switching was honestly a breath of fresh air. We've never changed software before without a lot of frustration but this time it felt like pure joy. The system is very user friendly, highly customizable and it's obvious a lot of thought went into designing it around how a real chiropractic office actually operates.

Cons

One thing that's missing is the ability to bulk reschedule appointments. Right now, they all have to be deleted and then scheduled again one by one. It would also help if you could view a patient's future visits, click on one of those appointments and be taken straight to that date on the calendar.

“Best software for me!!

Pros

Getting around is very simple and the customer support team responds quickly whenever I need assistance. I rarely have to wait long to get help.

Cons

A few features don't include the exact details we need but there are usually simple workarounds that make it manageable.

“outstanding support and powerful tools

Pros

One thing that really stands out is the personal attention they give whenever I need help. The platform comes with a lot of impressive tools that I couldn't find in other software and that has been valuable for us even though we're not a chiropractic clinic.

Cons

Getting everything set up was a bit challenging at first but they listened to my feedback and improved the process for others who started onboarding after I did.

“Customizable features and smooth workflow

Pros

It comes with a wide range of built-in features that are already set up, with most of them being customizable. That has been incredibly useful when building out the EHR and even afterward. It's simple to learn, simple to train staff on and it helps keep the practice organized by putting everything in one place. The ability to integrate with other helpful platforms is also a major advantage.

Cons

The biggest and honestly maybe the only, downside for us is that the patient paperwork can't really be edited. The prebuilt form doesn't match the way our practice operates so we ended up having to use IntakeQ for paperwork instead. That adds another expense on top of an EHR system that is already on the pricier side.

“Simple and user-friendly app

Pros

Right from the start, the interface felt very user friendly. The app is simple and covers everything you need it to do.

Cons

A few features can be glitchy especially the X-ray integration and some parts of the lead systems. That said the team is receptive to feedback.

“outstanding support and constant updates

Pros

Very few companies make me want to leave a review and when they do, it usually comes down to customer service. A product can be hit or miss but support is what really makes the difference. ChiroHD has, by far some of the best customer support I've ever had with any software. They respond quickly, they actually listen and they genuinely try to make using the platform a positive experience. Writing notes in ChiroHD is simple, appointments are fairly organized and most of our patients really appreciate the text messaging feature. I also love that so much is handled directly inside the system so we don't have to rely on outside services for things like that. On top of that, they're always making updates and adding new improvements to make the software more user-friendly. It really feels like they care about their users and take a lot of pride in both the product and the work behind it.

Cons

There are just a couple of things I'd still like to see improved especially the appointment scheduling process which could be made a bit easier. It would also be helpful to have more text templates available for the office to use for different situations.

“Buggy scheduling

Pros

One thing that worked well was being able to separate cases by provider or service which made things easier to manage. The appointment tracking was useful too and the alerts were a nice touch. I also appreciated the pre-billing scrub issue alerts because they helped catch problems ahead of time.

Cons

The schedule layout was hard to work with especially since our chiropractor can see up to 10 patients in a single time slot so the calendar became crowded and difficult to read. It also did not make scheduling PT patients between providers very practical. Billing took too many clicks and I kept having to double-check the case, provider and date because those fields would sometimes change on their own. On top of that, the physical therapy note templates were very poor.. not legally defensible and extremely time-consuming to complete.

“real support that delivers

Pros

something I rave about is being able to talk to actual people instead of dealing with automated systems. Whenever I reach out through chat for help, the support reps respond very quickly and are always genuinely helpful. Whether they can resolve the question right away or need to pass it along to the tech team, nothing gets ignored and every issue ends up being addressed.

Cons

Honestly I do not have much to complain about. It can take a little time to learn how to use all of the powerful features in the system but once I got comfortable with it, it became extremely effective for everything we need.

“Love the messaging tools

Pros

Pretty much everything has worked really well for me. It's simple to use and the messaging feature is something I really enjoy using.

Cons

One thing that's missing is a notification when a new patient books an appointment.

“very user-friendly with amazing customer care

Pros

Getting around is very simple and the customer service has been amazing whenever help is needed.

Cons

It's still lacking a few features that would make it even more useful in practice.

“One of the best softwares out

Pros

I love the integrated text communication with patients and the use of scheduling SOAP notes.

Cons

Wish there was more customization of mass texts, and then the ability to incorporate it into email as well.

“I love it!

Pros

The program is very easy to follow and makes sense.

Cons

I would like more email or print options with patient payments.

“Constantly improving support

Pros

One thing I really appreciate is that it keeps getting better. There are frequent updates and whenever something new comes out, the support team is available to answer any questions and help with the changes.

Cons

I honestly don't have any complaints about Chiro HD. I would definitely recommend it.

“Amazing Product for Patient, Provider and Staff

Pros

It's incredibly intuitive, simple to navigate, and the EHR experience is smooth. I also like using Patient Cases in one profile rather than having multiple profiles for the same patient receiving different services.

Cons

I'm looking forward to continued advancement in customized reporting.

“Great product and service

Pros

I love that this software is perfectly tailored to our systems. The cloud-based feature is fantastic.

Cons

appointment tracking and multple case types for patients makes things complicated at times.

“friendly customer service and simple workflow

Pros

It didn't take long to learn how to use it. The service team has been consistently available and they're always pleasant to work with. Pulling up patients and moving through their accounts is simple and overall I've really enjoyed using this service.

Cons

One frustrating issue is that some things have not been saving in our system and it doesn't seem like it has been treated as a top priority.

“good scheduling and texting

Pros

From scheduling patients to texting back and forth with them, it has been excellent across the board. The SOAP note macros work efficiently and are simple to update whenever needed. Honestly I've loved everything about this system.

Cons

I really don't have any complaints. I've enjoyed every part of using the system.

“customizable scheduling that delivers

Pros

Using this has been very simple and I really appreciate how customizable it is especially with color coordination and appointment management.

Cons

The biggest problem comes up when it crashes because then we can't schedule patients or view anything so we end up having to improvise.

“Clean design and user-friendly workflow

Pros

The simple layout is pleasant to look at and very user-friendly which makes the software comfortable to work in.

Cons

Moving over from ChiroTouch made the setup process challenging but I'm really glad I decided to switch.

“efficient and functional overall

Pros

Everything feels very simple to use and it works well. I really appreciate how efficient the system is.

Cons

Families can't be scheduled together and the app still needs a bit more improvement. It would also be really helpful if our practice members could tell whether they're booking during a busy or quiet part of the day.

“Modern features help our work

Pros

I like that it feels current and keeps evolving with updated looks and features. The support team has consistently been quick to respond and helpful when it comes to troubleshooting.

Cons

One thing I'd really like to see improved is how doctors can manage room flow. It would help a lot if more than one computer could control the flow and unlock rooms because there are times when rooms don't open properly and the room order gets thrown off afterward. The lack of wait-time tracking is also the biggest step down compared with Platinum.

“user-friendly with helpful support

Pros

Right away it felt very user-friendly and I really appreciate how many customization options it offers. It's simple to work with and the customer service has been excellent as well.

Cons

Not having a phone number to call when something urgent comes up and you need help quickly is frustrating.

“easy training

Pros

Once you get familiar with how the system works, it's very simple to use. The training covers everything you need to know which makes it much easier to get up to speed.

Cons

There have been a few system glitches over the past few months.

“my review

Pros

The system is very simple to use and the admin and support team have been fantastic.

Cons

I don't have any real complaints.... They handle anything that comes up quickly and are always working to make the product better.

“Modern patient communication

Pros

ChiroHD has been very user-friendly. Patient communication works really well, the SOAP notes are solid and the whole platform feels modern.

Cons

we do not have anything to complain about.

“Smooooth integrations

Pros

The clean and simple look made it pleasant to use. The application runs very smoothly and it connects with everything I need it to integrate with.

Cons

There really isn't much to complain about. If I had to point out anything, I'd say customizable intake forms, a mobile admin app and automatic payment posting through the integrated billing processor would make it even better.

“Patients love it

Pros

It feels modern, it's simple to use and my patients are genuinely impressed with it.

Cons

I haven't run into any downsides. Everything about it has made the experience a really positive one.

“Fast support

Pros

Customer support has been outstanding and incredibly quick to respond. They also offer a large library of videos that walk you through nearly everything and our office watched them before moving over so we could understand the system better ahead of the switch.

Cons

We did run into some trouble getting CashPractic to sync over although I'm not completely sure whether that was on their end.

“Very convenient to use

Pros

Everything about it is very simple to use and really convenient.

Cons

There are times when it feels a bit slow but overall I really don't have any complaints.

“all-in-one access anywhere

Pros

Having everything in one system has been a huge plus. I can handle scheduling, payments, texting and even review X-rays all from the same place. It's also really convenient that I can log in from any device whenever I need to.

Cons

The texting feature works well but it would be a lot more convenient if I could also make calls from that same number instead of dealing with multiple numbers. That said I do understand why that isn't possible.

“organized records and reporting

Pros

One of the biggest advantages is how much time it saves while keeping everything organized and easy to access. Having patient records, treatment plans and progress notes all in one place is incredibly convenient. The reporting tools and billing tracking have also been a huge help for our practice. Overall, I'd absolutely recommend ChiroHD to any chiropractic office.

Cons

At times, the system does seem a little slow but that's usually tied to our internet connection rather than the software itself. It's more of an occasional inconvenience than a real issue with ChiroHD. In the end, the benefits far outweigh these minor delays.

“Custom macros and caring support

Pros

Custom macros have been a huge win for our providers. They can organize them around their own styles and techniques for SOAP notes which has made documentation much more manageable on the provider side. As a team, we really love working with them because everyone is so friendly and genuinely willing to put in the effort to help us get everything where it needs to be so the clinic can run at its best.

Cons

We're still learning new things as we go which I wouldn't really call a downside. If anything, discovering more ways to clean up our setup and make the system easier for staff to use has been a plus. The one area we do run into trouble with is payment processing when it's split between providers. We've been trying to make sure the correct doctor is charged for the correct patient but sometimes the payment will automatically switch from one provider's patient to another and back again. That's the part I'd want more help with because having that be more manageable on our end would make a big difference.

“friendly software and fast chat support

Pros

The system is really user friendly. Anytime a question comes up or we're unsure how to do something in the program, their chat team responds quickly and helps resolve it right away.

Cons

We honestly don't have any complaints about the ChiroHD software.