ChiroHD Software Reviews

“Troublesome support”

Pros

One feature that really helps is the care plan tracker in ChiroHD since it gives a clear view of where patients are in their care and when they're due for a re-exam. The built-in two-way texting inside the EHR is also something we've appreciated.

Cons

Customer support has been some of the worst we've dealt with. The setup process was a really bad experience and whenever we've needed help after that, it has taken days to get a response by email. There's also no option to call and speak with anyone directly.

“Amazing scheduling and texting”

Pros

After using a lot of other platforms like ChiroTouch, Platinum, Jane and more, this has been the one we've loved the most. Nothing else really compares. It's very simple to use, scheduling is simple and having texting built right into the software is something we really appreciate.

Cons

The one area that still needs improvement is the email integrations. I'd like to see those become more advanced and I'm also really looking forward to the GHL integration being released soon.

“user-friendly multi-office workflow”

Pros

Navigating feels very simple and working across multiple offices is especially convenient. The billing side is decent as well and it should be even better once the Trizetto integration is fully in place.

Cons

One feature we'd really like is the option to update all related appointments at once when a patient wants to change their usual day or time.

“Clear workflow and helpful support”

Pros

Using this platform has been really simple because everything is clearly labeled and simple to navigate. The customer service is also a big plus since the help I get is always concise and useful.

Cons

At times getting things to connect properly between patients and visits can be a little difficult. Still, support is always available whenever I need help.

“smart texting and useful reports”

Pros

The texting feature is probably my favorite part and the platform overall feels very user-friendly. It's a smart system with a lot of helpful tools built in which makes it comfortable to work in day to day. Most of the reports we're able to generate are very useful and bring real value to our practice.

Cons

The part I'm least happy with is the frequent updates. While I understand updates are necessary, they sometimes seem to create new issues or slow other parts of the system down. Another downside is that there's no direct billing option within the platform. It's also frustrating that some specific reports still can't be pulled when needed.

“Responsive support and friendly design”

Pros

Everything feels very user friendly and whenever something comes up, it's quick to get in touch with their team. They take the time to walk you through any issue you bring to them which has been really helpful.

Cons

A limitation is with family access since there isn't a way for multiple family members to share one app to schedule and cancel all appointments. Bulk scheduling also needs improvement because if a time or day changes, there's no option to reschedule all appointments at once. Instead, you have to delete everything or go in day by day to cancel and update appointments. I'd also like to see better integration with Go High Level so all actions can work together.

“Useful alerts !!”

Pros

Getting around feels very simple and one feature we really appreciate is the ability to set alerts for patients. It helps us remember things like giving out superbills or traction devices and overall it makes communication much better when more than one CA is involved.

Cons

Patient notes don't offer much text formatting. You can't change the size, color, bold or underline the text and the default text size is also very small.

“helpful team and smooth integrations”

Pros

Whenever an issue comes up, their team is genuinely committed to helping find a solution. The integrations are also excellent and make all of our services and products work smoothly with the software.

Cons

sometimes getting a response from support through chat can take a bit longer than expected especially when they need to follow up by email.

“cloud workflow with x-ray integration”

Pros

Being cloud-based is a big plus and the layout is fairly simple overall. Most of what I need is accessible from the same screen so I usually don't have to keep opening extra windows or separate programs. The integration with my x-ray software is also something I really appreciate.

Cons

Getting tasks done can take quite a few clicks. The SOAP macros feel pretty limiting in terms of what you can add or edit.. you can't use formatting like bold or underline, it won't automatically capitalize a macro word when it starts a sentence, spacing can get a little messy when building custom macros and using macros to add diagnosis codes is frustrating. I've also noticed that imported x-ray images seem to come in a bit darker from my x-ray software.

“Constant updates keep improving”

Pros

One thing I really enjoy is how often it keeps getting better. Every few months, it seems like there's a major update that genuinely changes the workflow and makes running the practice much easier.

Cons

At this point my only real issue with ChiroHD is that the patient app still doesn't support family scheduling. I've heard their engineers are already working on it though so I'm hoping that feature is added soon because I'd start using it for my patients almost right away.

“Simple workflow and support”

Pros

Getting around is very simple and the system is simple to use overall. Their customer service has also been excellent whenever I've needed help.

Cons

I still struggle with creating standard emails. I'd also love to see it connect with my VoIP phone system so it could automatically send texts after missed calls.

“efficient and helpful support”

Pros

Everything about it feels efficient and effective. The system is very simple to use and whenever I need help with anything, the team is always responsive and genuinely helpful.

Cons

I'd really like to see a dedicated parent section for minor patients when the parent isn't also under care. That would let text messages show the parent's name instead since the phone number belongs to them.

“responsive team and quick fixes”

Pros

One thing I really appreciate is that when issues come up solutions are usually already being worked on or are close to being finished. It's reassuring that the staff recognizes the areas that need attention. I also value that when a new problem is reported, they take it seriously and respond to it right away.

Cons

A few integrations take longer than expected and some things are difficult to explain clearly through chat.

“reliable platform !”

Pros

From day one this tool has been very user-friendly, the connection stays stable and the support team is responsive whenever I need help. I also appreciate that there always seems to be room for improvement which shows they keep working on making it better.

Cons

The support availability could be better since the team is only reachable during certain hours. I'd really love to see it offer 24/7 support or at least longer coverage for urgent situations.

“Quick access to patient profiles”

Pros

Getting a full view of a patient's profile only takes a few clicks which makes things really convenient. It's also simple to pull up X-rays and download them when needed.

Cons

Main complaints don't autosave when they're entered and that has led to some problems.

“excellent problem-solving support”

Pros

Whenever an issue comes up, their team is excellent at solving it and the product is wonderfully simple to use.

Cons

Only challenge I ran into was when working with two providers although they fixed it quickly.

“Flexible scheduling that keeps us organized”

Pros

Scheduling patients is really simple in all kinds of situations. Whether it's new patients booking through the website or setting up appointments in bulk for families, the system feels simple and user-friendly. In our family practice, staying on top of care plans and recommendations is essential and ChiroHD makes that much more manageable. The care plan templates help streamline everything while actively tracking whether patients are staying on schedule and alerting us when they are not.

Cons

The downside is that the system doesn't notify you when someone schedules an appointment or creates a new lead. It's not a major problem if you're already in the EHR throughout the day and checking regularly but it's definitely an area that could be better. Email alerts or pop-up notifications would make lead follow-up much faster especially after normal office hours.

“Joyful switch for chiropractors”

Pros

Switching was honestly a breath of fresh air. We've never changed software before without a lot of frustration but this time it felt like pure joy. The system is very user friendly, highly customizable and it's obvious a lot of thought went into designing it around how a real chiropractic office actually operates.

Cons

One thing that's missing is the ability to bulk reschedule appointments. Right now, they all have to be deleted and then scheduled again one by one. It would also help if you could view a patient's future visits, click on one of those appointments and be taken straight to that date on the calendar.

“Best software for me!!”

Pros

Getting around is very simple and the customer support team responds quickly whenever I need assistance. I rarely have to wait long to get help.

Cons

A few features don't include the exact details we need but there are usually simple workarounds that make it manageable.

“outstanding support and powerful tools”

Pros

One thing that really stands out is the personal attention they give whenever I need help. The platform comes with a lot of impressive tools that I couldn't find in other software and that has been valuable for us even though we're not a chiropractic clinic.

Cons

Getting everything set up was a bit challenging at first but they listened to my feedback and improved the process for others who started onboarding after I did.