ChiroHD
Last Updated
Key Takeaways
Generated from the text of customer reviews
ChiroHD is a cloud-based EHR and practice management platform, used by chiropractors, front-desk staff, and office managers. Users praise its built-in texting for making patient communication more convenient, though some note that reporting options may not cover every specific need. ChiroHD recently acquired SKED and Spark, further expanding its product ecosystem.
Our Verdict
ChiroHD is a reliable choice for chiropractic practices needing coordinated scheduling, charting, and patient communication in one system. Its pricing is higher than some competitors, but many users feel the extra cost is worth the features and overall value it provides. We recommend it for chiropractic practices that want patient engagement, care plan follow-up, scheduling, and clinical documentation managed within the same workflow.
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ChiroHD Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is ChiroHD?
ChiroHD is a cloud-based practice management and EHR platform built specifically for chiropractic clinics. It runs entirely in the browser, so there's no software to install and no on-site servers to maintain. The system pulls scheduling, SOAP note charting, billing, and patient engagement into one connected workspace.
What Is ChiroHD Best For?
ChiroHD is best known for its two-way patient engagement system, built around automated texting, a mobile patient app, and custom communication triggers. It lets staff send automated appointment reminders and reply to patient texts directly inside the platform.
How Much Does ChiroHD Cost?
ChiroHD pricing starts at $299/month for the Standard plan. The plan includes unlimited providers and users, scheduling, custom SOAP macros, care plans, and live chat support.
In addition to the monthly subscription, ChiroHD requires a $799 one-time setup and onboarding fee and $499 for data migration from an existing system when the data can be exported in CSV format.
Disclaimer: The pricing is subject to change.
ChiroHD Integrations
The vendor has not disclosed information regarding its integration with third-party applications.
How Does ChiroHD Work?
Here’s what you need to do to access the platform and get up and running:
- Log in to your ChiroHD account through the browser-based clinic portal
- Set up your practice profile, including provider details, office locations, and staff permissions
- Build your daily schedule using the drag-and-drop calendar, with support for bulk scheduling across multiple providers
- Configure automated text and email reminders so patients get notified ahead of appointments
- Create SOAP notes using customizable smart macros built around your specific adjusting style
- Manage billing and insurance claims directly from a patient's record
Who Is ChiroHD For?
ChiroHD can be a great fit for:
- Chiropractic clinics
- Wellness centers
- Independent practitioners
ChiroHD Use Cases
Taking user reviews and ChiroHD’s features into account, these are some of the situations where the software can make a difference for chiropractic and wellness practices:
Multi-Provider Family Practices With High Call Volume
Family-focused practices often spend a lot of front-desk time handling phone calls, rescheduling appointments for different family members, and responding to requests for X-rays and forms. ChiroHD's patient app addresses this by letting patients check in multiple family members in one session and pull their own documents without staff involvement.
Multi-Location Practices Comparing Performance Across Offices
Once a practice grows beyond a single location, it becomes harder for owners to keep track of each office. At that point, having consolidated numbers and reporting becomes much more important. ChiroHD's reporting module assists in that regard by combining appointment data, financials, and daily health checks into dashboards that sit above the individual office level.
Practices Running Active Care Plans At Scale
A clinic managing dozens of patients through structured care plans can quickly run into a follow-up challenge. Tracking each patient’s progress and knowing when follow-up is needed can become difficult to manage manually as the practice grows. ChiroHD’s engagement tools make this easier with automated triggers that respond to factors like a patient’s visit count or progress through their care plan.
High-Volume Clinics Where Documentation Time Cuts Into Patient Care
In a clinic seeing a high number of patients per day, the time a provider spends typing a SOAP note after each adjustment adds up fast and directly limits how many patients they can see. ChiroHD's charting tools are built around macros and macro chaining specifically to shorten that documentation step, along with the ability to pull forward and reference a patient's prior notes instead of starting from scratch.
Is ChiroHD Right For You?
If you run a chiropractic practice looking to move off legacy or server-based software, ChiroHD is worth evaluating. It's used by more than 1,500 practices, including AlignLife, The Center for Human Restoration, and Crossroads Chiropractic. The platform is HIPAA-compliant and uses end-to-end encryption, while data is regularly backed up and stored in encrypted form at its primary Virginia-based hosting facility.
Still doubtful if ChiroHD is the right fit for you? Get in touch with us at (661) 384-7070, and we will help you make an informed decision.
ChiroHD Features
Patient App
ChiroHD's patient app runs on iOS and Android and provides patients with access to scheduling, check-in, and document tools. Patients can select and check in multiple family members at once, book appointments, and view their own X-rays and clinic documents without having to call the front desk.
Reporting
ChiroHD's reporting module pulls appointment metrics, financial data, marketing source analysis, and daily health checks into dashboards. The health check report flags operational issues, such as scheduling gaps, before they become bigger bottlenecks. Retention tracks how many new patients return for follow-up care, while practice trends surface financial patterns over custom date ranges.
Engagement
ChiroHD's engagement suite includes mass notifications, alert templates, custom system triggers, and branded email templates. Mass notifications let a clinic broadcast holiday hours or schedule changes to its entire patient base at once. Alert templates standardize routine messages while still letting staff tweak them for a specific patient. System triggers go further: they automate follow-ups based on factors such as a patient’s visit history or progress through a care plan.
Charting
ChiroHD's charting tools are built around SOAP note creation and use custom macros, macro chaining, and auto-complete to reduce documentation time. The system also lets staff reference and reuse prior notes when building a new one and includes dedicated tools for logging chief complaints and documenting vertebral subluxation or joint dysfunction findings from an exam.
Pros And Cons of ChiroHD
Pros
Built-in texting makes patient communication more convenient
Keeps billing information organized and easily accessible
Care-plan tracking helps monitor patient progress
Cons
Resolving issues may take time
Reporting options could be expanded
ChiroHD Reviews
Total 132 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars11%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Health, Wellness and Fitness, 1-10 employees
More than a year
“Troublesome support”
Pros
One feature that really helps is the care plan tracker in ChiroHD since it gives a clear view of where patients are in their care and when they're due for a re-exam. The built-in two-way texting inside the EHR is also something we've appreciated.
Cons
Customer support has been some of the worst we've dealt with. The setup process was a really bad experience and whenever we've needed help after that, it has taken days to get a response by email. There's also no option to call and speak with anyone directly.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Medical Practice, 1-10 employees
Less than 6 months
“Clear workflow and helpful support”
Pros
Using this platform has been really simple because everything is clearly labeled and simple to navigate. The customer service is also a big plus since the help I get is always concise and useful.
Cons
At times getting things to connect properly between patients and visits can be a little difficult. Still, support is always available whenever I need help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 1-10 employees
Free Trial
“user-friendly multi-office workflow”
Pros
Navigating feels very simple and working across multiple offices is especially convenient. The billing side is decent as well and it should be even better once the Trizetto integration is fully in place.
Cons
One feature we'd really like is the option to update all related appointments at once when a patient wants to change their usual day or time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does ChiroHD have a mobile app?
Yes, ChiroHD has a dedicated mobile app for iOS and Android.
Does ChiroHD offer an API?
Yes, ChiroHD offers an API.
What language does ChiroHD support?
ChiroHD supports English.
What types of pricing plans does ChiroHD offer?
ChiroHD pricing starts at $299/month for the Standard plan. There is also a one-time $799 setup and onboarding fee, plus a $499 data migration fee if your existing data can be exported as a CSV file. Contact us to get a personalized ChiroHD price quote based on your practice’s needs.
What other apps does ChiroHD integrate with?
The vendor hasn't disclosed information regarding its integration with third-party applications.
Who are the typical users of ChiroHD?
ChiroHD is designed to support the day-to-day needs of modern chiropractic practices. It’s a good option for chiropractic clinics, wellness centers, and independent practitioners looking for a simple way to manage their practice in one place.
What level of support does ChiroHD offer?
The platform offers support through email, FAQs, contact forms, and live chat.