ChiroHD Software Reviews

“helpful support and simple training”

Pros

The customer service has been excellent and the database is full of useful documents. It's also very simple to use and just as simple to train others on.

Cons

There are still a few bugs being worked out but the team has been very responsive and helpful whenever we need anything.

“patient communication done right”

Pros

Everything about it feels simple to understand and the app helps patients feel more involved in their own health. It also gives them the flexibility to communicate with the office in whatever way works best for them.

Cons

Nothing really comes to mind. On the rare occasions we've needed help or run into an issue, the support team has been amazing and handles everything with patience, grace and understanding.

“Quick support and simple workflow”

Pros

Getting started with ChiroHD has been very simple and anytime I run into an issue, I get help back quickly.

Cons

I honestly have no complaints. I can't think of anything bad to say about this product.

“clean design and solid onboarding”

Pros

After moving over from Chirotouch to ChiroHD, the transition went really well and the system did a solid job bringing our information over from the old software. That part was a big plus for us. We also really enjoy the cleaner, more modern look of ChiroHD and our team had a very positive onboarding experience while learning how to use it. One thing we did notice is that Chirotouch offered more flexibility and customization, while ChiroHD feels more rigid in how the software is structured and doesn't allow as much changing or modifying of settings. We also wish the SOAP section had more advanced functionality built into it.

Cons

The billing side and reporting still need improvement. We've run into problems with patient AR being inaccurate which makes it difficult to know exactly what a patient truly owes. On the back end, a report may show one balance but when you open the patient's actual ledger, the amount is different. It seems like the system still needs work when it comes to pulling balances and credits correctly. Another thing that feels missing is a proper place for internal office notes. If we send records somewhere, have a billing conversation with an insurance rep or get a call from an attorney, there isn't really a dedicated area to document those internal notes clearly. Right now, it all has to be placed in the same section and we're left creating our own dating and documentation process.

“outstanding support and fast billing”

Pros

Right from the start, ChiroHD has covered everything I need. The support team has been excellent and I'm able to send billing out for all of my clients quickly which means I can bill more frequently. The system is user-friendly and doesn't require a ton of clicks to get things done. It's also simple to move between multiple locations and pull data at the corporate level. Setup is impressively fast so I can start billing within just a few days. I also appreciate that the team genuinely listens to suggestions and is willing to make changes when needed. On top of that, it's flexible enough to customize appointment messages, schedules, charges and more so each office can be set up exactly the way it needs.

Cons

There really isn't much to complain about especially since anything that comes up already seems to be in the process of being updated or improved.

“Powerful analytics and web convenience”

Pros

Having it web-based makes day-to-day use really convenient. The practice analytics are more powerful and provide better data to help with decision-making. It's also nice being able to import digital radiographs directly into the patient screen without paying any extra cost.

Cons

The macros could still be improved even though they are customizable. Setting them up is a process that takes time. Another limitation is that Dx codes can't be pulled into the SOAP note.

“Awesome support”

Pros

Navigating ChiroHD feels pretty simple and setting up macros for customized notes doesn't take much effort. On top of that, their customer service has been awesome.

Cons

One thing I believe is missing is the ability for patients to complete their own subjective intake which some other software platforms offer.

“helpful updates and excellent support”

Pros

Using this system has been very simple which I really appreciate. They keep the software updated regularly and are always open to feedback and suggestions. The messaging feature is especially useful because it lets me communicate. Customer Service has also been wonderful.. they are consistently kind, helpful and quick to assist whenever needed.

Cons

Honestly there is nothing about the software that I dislike. On the rare occasion a small issue comes up, I usually reach out to the team rep and we talk through possible improvements, like adding the ability to save progress while entering EOBs. She already mentioned that they are working on that change.

“clean interface and helpful support”

Pros

Right from the start, ChiroHD felt very simple to use and the interface has a clean, polished look. Notes are fast to create and easy to customize and the text-to-anything feature works really well. The pricing is affordable, the support team has been fantastic and overall it has been a very helpful product.

Cons

At this point, I really do not have any major complaints. The only thing I would like to see over time is more CRM functionality. Other than that, they are clearly developing and improving the platform continuously which is very refreshing.

“Weak charting”

Pros

The scheduling, billing and payment tools work well and the text reminders and communication features are definitely helpful. Being web-based is also a big plus since it makes the system accessible from anywhere.

Cons

The SOAP notes and exam sections feel lacking and there really should be a better patient-facing interface for entering subjective symptoms before the visit.

“friendly scheduling and booking”

Pros

Booking and rescheduling appointments is very user-friendly so handling changes is quick and simple.

Cons

One thing that could be improved is the calling module when families are in the office since it tends to move them around between different adjustment rooms.

“better and better every update”

Pros

Out of all the EMR systems we've used, ChiroHD has been the strongest by far. It does an excellent job of helping us keep track of every member of the practice and when it's used the right way, nobody gets overlooked. Records are always quick to pull up, the program works really well and it just keeps improving over time.

Cons

The thing I'm most looking forward to is adding electronic paperwork. We already use the basic version for intake forms and that alone has made a huge difference for us. I'm excited to expand it into every other part of the practice and finally move to a completely paperless setup.

“clear scheduling and planning”

Pros

One thing that really stands out is how clear the schedule looks when setting up appointments for patients. The feature I've enjoyed most is being able to book patients out for months in advance without much hassle. It makes it much simpler to map out their visits and helps keep everyone on track.

Cons

We're still in the process of bringing this software into our office so we're working through the usual bumps along the way. The integration part has been a bit challenging especially when it comes to understanding the layout and all the different functions so it feels a little overwhelming at the beginning.

“Savvy features”

Pros

ChiroHD feels simple to use while still being incredibly smart. It comes with tons of simple tools that have made our front desk much more efficient. Integrated texting, automated forms, the scheduling app, drag-and-drop functionality and being able to pull up patient information quickly are only a few of the things that put this software far ahead of the others we evaluated. On top of that, the onboarding process and continued tech support have been unmatched.

Cons

Like any software, there are still a few areas that could be better but they are consistently refining and improving the system. They welcome feedback and genuinely seem committed to old-fashioned customer service while still staying innovative and ahead of the curve. We're especially looking forward to more families using the scheduling app, along with some updates to care plan information and tracking. Every update comes with just a click and it always seems like there's another polished new feature to discover.

“simple, efficient and supportive”

Pros

Right away, the simplicity and efficiency of the program made a big difference for me. The team is very solution-oriented and genuinely goes the extra mile to make sure you have everything you need.

Cons

One thing that's still missing is a family feature in the patient app so families can manage multiple accounts from one place.

“anywhere access and organized workflow”

Pros

Being able to log into this system from anywhere with Chrome has been amazing. It made working from home much more manageable and our office runs a lot more efficiently now since we use iPads throughout the practice. The integration process was incredibly fast too.. we integrated on Friday and were fully up and running by Monday.

Cons

The reminders feature gave us some trouble and we're still running into issues with it. It would also really help if the app let us view an entire family's schedule in one place since parents usually don't want to create separate accounts and email addresses for their kids. Remembering extra passwords is a hassle and they often forget to update both if both names aren't visible. Reminder templates would also be a big improvement.

“Quick support”

Pros

Whenever I run into an issue, the customer support team responds fast and gets it resolved right away. Scheduling is simple to manage and the interface is very simple to use.

Cons

The new paperwork prints in a somewhat odd format and there are times when patients aren't prompted to complete the entire form.

“amazing support and features”

Pros

Having everything in one place has been a huge plus. The system is simple to use and it includes features you just don't see in other EHR platforms. The best part though, has been the support and onboarding teams.. they've been absolutely amazing. Any time there's a hiccup, reaching out to them is genuinely a pleasant experience.

Cons

It does cost a bit more than some traditional EHR systems but the value you get from it absolutely makes up for the higher price.

“clean design and constant updates”

Pros

Right away, the user-friendly functionality stood out to me. The design is simple which makes the software pleasant to use and I also appreciate that it keeps improving with regular updates and ongoing enhancements.

Cons

The areas that still need work are the calling module and the appointment management components.

“cloud access and responsive support”

Pros

Having everything in a cloud-based system has been a big plus and the calling module works really well. It's also convenient to move from room to room and still have quick access whenever I need it.

Cons

Whenever any issue has come up, the team has been quick to help fix it and they really put in the effort to keep the system efficient and user-friendly.