ChiroSpring Reviews

“Loyal and a happy user...

Pros

We've been using ChiroSpring since 2018 and its proven to be a total game-changer for our practice. It is very easy to use but still quite powerful. Billing became so simple now and even managing the scheduler got so much easy too. And patients can even book their appointments online now which is amazing. In short everything about this software just clicks and makes sense.

Cons

Some of the interfaces I come across need improvement to enhance the entire process.

“It's a complete solution!

Pros

I love the color-coded appointments and the little black corner tab that shows which patients have checked out. Also it is great having everything in one place, like patient appointments, notes, insurance, claims and even products. Plus both tools, the functional medicine and chiropractic sides which we needed for our practice is available here.

Cons

I'm very much looking forward for future updates that includes, integration of appointments and notes in some manner. Plus the option to customize an insertable table in notes and the capability to drag and drop appointments.

“Simply PERFECT...

Pros

Honestly I love everything about this software. I cannot even pick just one thing. Scheduling is super simple. Even our doctors can jump in to help if the front desk is busy. And billing? It is an absolute dream.

Cons

I can't find a single flaw in ChiroSpring. The software and its team are truly remarkable.

“Smooth transition from ChiroTouch

Pros

I really like how the cloud-based system makes it so quick and easy for us to jot down SOAP notes. In short I am very happy with it overall. Also their team is great at listening to feedback, and their customer support is always friendly and helpful.

Cons

The initial data transfer and setup were manageable. The only area where I feel like more automation will be beneficial is in text message campaigns.

“Consistently delivers the best

Pros

One of the best things about CHIROSPRING software is that it consistently delivers comprehensive updates, which are not only user-friendly but also highly receptive to user feedback, reflecting a commitment they have to improve their product continuously. This proactive approach ensures that any issues we face will be swiftly and efficiently resolved, guaranteeing a seamless and satisfactory user experience for all.

Cons

Honestly, I can't think of anything I dislike about it.

“Wish I choose it sooner

Pros

Switching over was not at all stress full. And even though I am still getting the hang of all the features, but it doesn't feel overwhelming at all. Also I really like that I can learn at my own pace, and having helpful resources available makes the whole process even smoother.

Cons

The most difficult part of switching over was handling claims processing and patient balances with my old software. It was a bit of a headache at first, but after using ChiroSpring for a month, I really don't have much to complain about. It’s been a great experience overall.

“Helping our practice grow in new ways

Pros

It is hands down the most functional software out there. After going through several demos, it became clear that nothing else even comes close. If you want a company that not only provides everything you need but also listens and grows with your practice, this software is the way to go! The training was not only thorough but easy to follow too, and any issues I've had were quickly addressed and resolved. On top of that, it has helped us discover new ways to improve our practice, which means we can serve our patients even better. Huge thanks to ChiroSpring for making such a difference!

Cons

At first, the user interface looked a bit outdated, but once we started using it, we realized it was just a visual thing. Everything else runs smoothly, and now we actually love the simple design because it makes things easier for our staff.

“Exceptional support team

Pros

We really like the ease of use it offers. Also the mobile app is a fantastic addition, and the kiosk greatly assists us with patient outcome assessments. Plus, the cloud-based system makes it easy for our staff to work remotely.

Cons

Have no issues or complaints to address. Everything is running smoothly without any hiccups or concerns on our end.

“Simplifies my daily operations

Pros

I love how simple it is to use, and it's really helped me streamline my practice.

Cons

After using ChiroSpring for about a month, so far I haven't come across any issues with the software.

“Billing is made easy with it

Pros

ChiroSpring is so easy to use, and training new staff was a simple task too. If you as about the best part? It handles my billing, so I can focus on my patients instead of stressing over paperwork. Also it's such a huge relief knowing everything is taken care of behind the scenes. I also love that the billing service is built right into the software, so I never have to worry about something slipping through the cracks. Plus having an external billing team thats always there means I don't have to keep retraining staff for this complicated task. Definitely recommend it!

Cons

If I had to pinpoint something, I wish there was a feature to rebill all charges on a ledger with a single click instead of one charge at a time.

“A choice I should made earlier...

Pros

My staff prefers ChiroSpring over our previous one. Because it makes managing SOAPs very easy, especially with customizable macros. Plus, the support is prompt and reliable.

Cons

One thing I am still working on is finding the best way to customize the Online Intake for my patients. It's a bit of a learning process, but am getting there.

“My go-to software for life!

Pros

Setting up and integrating ChiroSpring into our practice was surprisingly smooth and hassle-free. The transition went seamlessly, which saved us from the usual headaches that come with switching to new software. Also our staff has found scheduling multiple appointments really easy now, which has really taken a load off our front desk team. Plus, being able to customize SOAP note macros and use a clean, intuitive patient dashboard has made everything so much more efficient. It really helped us streamline our workflow and boost productivity across the board.

Cons

Comparing it to other software I've used in the past 20 years, this one is exceptionally user-friendly. I have no complaints whatsoever.

“Simple and backed by incredible support

Pros

As a brand new practice, We have found this software super easy and simple to use. The support from the ChiroSpring team has been absolutely amazing. They provide all the tools we could possibly need, and whats even better is that they actually listen to feedback from doctors and make improvements accordingly.

Cons

Like with any software, there's a learning curve, but their team was very helpful throughout, assisting us in every manner.

“I simply love it!

Pros

Support is always there when we need it. Moreover it is user friendly, well-organized and makes uploading documents a simple task. Couldn't ask for more.

Cons

My doctor has mentioned that the SOAP notes needs improvements to make them easier to use. Other than this everything else is fine.

“Excellent platform

Pros

Overall, ChiroSpring is easy to use and reliable. Also it is available at an highly reasonable price. In short I have had a great experience with it so far and I especially love the new iOS iPhone app.

Cons

One thing I wish for is an option to remove Macros that are not related to my daily practice. Also, if there was an option to customize Patient intake and Exam forms, it would be great.

“Impressed from the beginning

Pros

ChiroSpring is a smart software. Everything just works so well together, making it super easy to use in real time. I also really love how all the different parts communicate with each other.

Cons

I am really impressed with it from day one. Anytime I had an issue, it was sorted out quickly. The updates and improvements come regularly, and they always add features we didn't even realize we needed. Honestly, I have got nothing bad to say about it.

“The most advanced software in the market

Pros

ChiroSpring ease of use is such a huge plus when it comes to training new staff. It has all the features we expected from the top EMRs but it's way more user-friendly. Also the true cloud-based setup is amazing, and honestly switching from another non-cloud EMR was totally worth it. We can customize every part of the software as we grow, but the ready-made macros were a lifesaver when we were just starting out. Our billers love it, our providers are happy with it and the customer support is top-notch. Definitely worth 5 stars.

Cons

As it is a cloud-based software, so it slows down during peak internet usage hours which annoys me a bit.

“Good but not perfect

Pros

One thing I really like about it, is its ease of use. And I also love that it keeps all my patients information safe.

Cons

The aspect I like the least about it is that it occasionally freezes or unexpectedly shuts down, especially when I'm in the middle of a task. It can be quite frustrating.

“Couldn't be more happier

Pros

The speed and efficiency of chart notes is amazing. Now I am spending way less time on charting now, and my notes are much better than before. Also the customer service is amazing as they actually listen to requests and are always pushing out helpful updates. Plus it's so easy to have compliant notes, thanks to built-in features like tracking the last re-evaluation and the great goals sections with easy to track progress percentages. The reports tool is also awesome and entering examinations is not a problem with the built-in evaluation tab. Also it requires way less customization than my old software. The latest update they rolled out was a total game changer.

Cons

At first, setting up electronic billing was a bit challenging. Also, reading ledgers took some getting used to but writing notes in payments and charges helped with that. Also it would be nice to have a ledger view that shows both payments and charges at the same time. I also noticed that since the latest update, documents imported into files aren't showing up chronologically, but I am sure the ChiroSpring team will fix that soon.

“Outdated and very slow

Pros

ChiroSpring macros are really detailed and pretty easy to create and use. Plus I found their customer support also great.

Cons

With the computer-based system, every time there was an update, we had to uninstall and reinstall the program. As for the Beta online EHR version, even with super fast internet, it kept buffering a lot. Also it feels like they are trying to move an old and complex system to the cloud, but it wasn't really built for that kind of use.