ChiroTouch Reviews

“I loved the old version”

Pros

We used their server-based version before and were really happy with it. Complaints were very limited. Once we moved to the cloud-based version, though, it just didn't leave the same impression. We didn't completely hate it but it pushed us to start looking at other options and at this point we definitely don't regret making the switch.

Cons

From the beginning there were a lot of issues while using it. The only slack I can really give is that it was still a newer product but even then, many of those problems should have been resolved before launch. They also had a forum for submitting requests, yet it never really felt like any of that feedback was being taken seriously or acted on.

“Fast support with a seamless workflow”

Pros

Switching our office from paper charts to this has gone really well. The features are simple to use and support is available quickly whenever we need help. We've especially been happy with the billing tools since taking payments and emailing receipts are both very accessible. Scheduling has also been incredibly easy for our team.

Cons

One thing that could be better is the office chat feature. It doesn't give any kind of alert or pop-up notification when a message comes through. When chats are sent inside the program, I'd really like to see a small alert or red banner appear, similar to what happens when someone books online, just so I know right away that I have received an internal office chat.

“24/7 support with smart compliance”

Pros

One of the best parts of using ChiroTouch has been their outstanding customer support which is available 24/7 whenever help is needed. The built-in AI for compliance is also a huge benefit especially when handling notes and insurance billing. It really is like you get what you pay for and I would absolutely recommend them as an EHR solution for any practice.

Cons

Honestly I don't really have any complaints. I have been very satisfied with the overall service they've delivered since I first started using it.

“great reports and navigation”

Pros

Moving through ChiroTouch from one patient record to another and between accounts is really easy. The different reports are useful as well and help with day to day work.

Cons

Adding payments to an account seems to involve quite a few steps. The whole process of entering EOMB could also be simple.

“Helpful support and training”

Pros

Their support team was fantastic. As they quickly helped fix the problems I was having with printing certain forms and she also took extra time to show me how to handle it myself.

Cons

It's frustrating that I can't leave notes and the system will randomly crash at times. A few features also feel overly complicated when they really don't need to be.

“A costly billing mess”

Pros

Honestly there isn't really anything positive I can say about this software. At first glance, it looked like it might be simple enough but once you actually start watching and going through the video training, that impression disappears quickly.

Cons

Customer support is basically nonexistent unless they decide to call you first. The system is not easy to use and billing and payment posting are inconsistent. This means you end up searching insurance websites yourself just to find payments. Secondary claims show as billed but there's no actual follow-through. Since switching to this system, we've had to write off more than before. Because of that, it has no real value for what you pay as it actually costs more money in the long run. There is also no dedicated person for phone support. When messages are left, calls are never returned. Moving to this system was the worst mistake we made.

“Quick help from support”

Pros

After dealing with issues for several days I ended up calling because chat wasn't available to me. I expected a long hold and set aside plenty of time but that turned out not to be necessary at all. My call was answered right away and she got started on fixing the problem immediately.

Cons

The frustrating part was not being able to use chat in the first place. It looks like my password needed to be updated so I asked for a reset link to be sent to my email. I tried several times but the email never came which kept me from accessing my CT Services. We're still trying to sort that out and at this point I am waiting for a future email.

“support with an efficient workflow”

Pros

Whenever we run into a problem, the customer service team is usually very helpful and gets us back on track quickly. Scheduling appointments and managing the calendar is very easy which makes daily workflow much simpler. Check in and check out are fast and being able to move patients around while clearly seeing where they are in the process is something I really appreciate. Payment processing is quick and efficient and the relationship feature reduces a lot of extra clicking when taking payments for an entire family. The reporting tools are also very useful and give valuable information especially for tracking stats.

Cons

To me the ledger is too complicated because editing charges takes too many steps and allocating payments can sometimes be frustrating. Since moving to the cloud version some fixes have been made but updating charges or payor details can still be a bit of a time drain. Real Time Eligibility is another weak spot since it does not always pull the correct information.

“Flexible scheduling and customization”

Pros

The scheduling setup is really simple, there's a lot you can customize and adding new providers or staff members is simple.

Cons

The updates are probably the most frustrating part. It feels like every Sunday we get kicked out so some kind of update can run. That said, it is nice coming back on Monday and seeing the new features that were added.

“loved this tool”

Pros

Having everything in one platform is one of the best parts of ChiroTouch. It brings together scheduling soAP notes, billing, insurance claims, patient management and reporting in a single system which keeps the office more organized and cuts down on the need to juggle multiple software tools.

Cons

One of biggest drawback tends to be the price. It can cost quite a bit more than newer cloud-based options which may be tough for smaller practices or offices working hard to keep overhead down.

“top tool”

Pros

Between scheduling and the built-in payment tools ChiroTouch really covers everything we need. Being able to select different parts of the software helps me manage the budget in a way that makes sense for the practice. The live support is available throughout the day and if something urgent comes up, I can call for immediate help. The patient management features for recalls, campaigns and service reviews have also made a big difference in strengthening our online presence. Thanks again.

Cons

A downside is having to customize some of the preloaded settings. A few of those items are quick to adjust but others take quite a bit more time to refine and figure out the best way to use within the program. It's also frustrating that the patient's chief complaints from the previous visit are not saved especially when they come in with multiple complaints.

“Great software overall”

Pros

Running our practice with ChiroTouch has been a big improvement. Being cloud based and all in one, it keeps everything in one place and makes day to day workflows much more organized. It's also easy to use and does a really good job of organizing processes which makes it a very efficient option for practices of any size.

Cons

It's been an excellent program overall. The only problem we've run into has been slower loading times when pulling reports but that's something that can happen with just about any system, including server-based ones.

“Fast SOAP notes with macros”

Pros

The SOAP notes in ChiroTouch were one of my favorite parts. They were very easy to use and the macros helped me finish notes quickly without a lot of extra effort.

Cons

I was using the server-based version and the performance was pretty inconsistent. On some days it worked well but on others it was noticeably slow and certain functions didn't respond as reliably.

“Top-notch support for busy clinics”

Pros

After nearly six years of using it in our office I am genuinely happy with it. It fits really well in a busy practice and the customer support has been outstanding the whole time. I had a support session with Encarl today and she was incredibly helpful. She got straight to the point and clearly walked me through something in the insurance/accounting tab that I hadn't fully learned yet, even after all these years. Now I know exactly what to do going forward.

Cons

It has been an excellent fit for our office. It works well for both the doctors and the staff and we're very pleased to have it.

“A billing nightmare with poor support”

Pros

Using ChiroTouch for about 12 I'd say it's functional enough, although it is outdated compared with other options. We ran into issues on and off the whole time and eventually we stopped trying to get meaningful help and just worked around the system as best we could.

Cons

The biggest problems have been customer service and CTProBill. At this point, we're actively looking at other software, largely because signing up with CTProBill turned out to be a major mistake. I assumed that since they seemed connected to the same company, they would know the system and handle things properly. That was absolutely not the case. From day one, they were violating the contract and failed to deliver even a fraction of what they had agreed to do saying 10% would honestly be generous. Because they were clearly in default, we canceled the contract early and they accepted that because they knew they were not meeting their obligations. Even after that, they kept billing us, still have not stopped and have ignored our emails completely. I would strongly warn anyone against using CTProBill under any circumstances. Everything described here has been fully documented. And if you're considering EHR software in general, I would also be cautious about it. The company has changed hands multiple times and it really seems like they've lost the ability to properly support their customers which this whole experience made even more clear.

“AI documentation changed everything”

Pros

The AI documentation tools have been a total game changer and the customer support has been outstanding. They keep improving the features they already have while also rolling out useful new ones.

Cons

At first the higher price gave me some hesitation since it cost more than my previous software. A few months after I signed up, though, they introduced the AI documentation feature and it cut my charting time in half. That has let me see more patients and has more than justified the extra cost.

“Fantastic cloud access”

Pros

After using the server version for years and really enjoying it, moving to the cloud version has been an even better experience. The software keeps getting regular updates, I can log in from anywhere as long as I have a web browser and it's very user-friendly.

Cons

Honestly there's very little to complain about with the software itself and even the support team has been fantastic. If I had to point to one downside, it would be the price but it does feel like you get what you pay for.

“A flexible clinic workflow”

Pros

From scheduling and chart notes to billing and posting, the program is also easy to use throughout the whole workflow. Plus it is highly customizable which makes it easy to tailor to the specific needs of my clinic.

Cons

A few features aren't as simple to customize and some updates have been less useful than earlier versions. That said, most of the time there's at least the option to keep using the older version.

“Powerful scheduling with macros”

Pros

Between the note macros and the easy scheduling, the system is very easy to use every day. It also includes useful features like alerts and subscription plans. On top of that you can add integrated extras such as two way texting for appointment reminders and online forms.

Cons

The server version worked really well but the cloud version has been a mess and support has been terrible. A lot of help seems to come only through Facebook groups. The online forms were not always reliable either. For PI work, it cannot separate cases properly in the ledger so we had to create new patient files for every case and then keep track of which file belonged to which case. The itemized billing statement is confusing too and attorneys often call us because they cannot make sense of it.

“A clean layout with flexible workflow”

Pros

Working in the system is very comfortable because the page layout is gentle on the eyes. There are several different ways and places to complete the same task which makes the workflow feel flexible. The font and color theme are also pleasant and easy to work with.

Cons

One frustration is the lag in insurance deductible updates, although I am not sure how much can really be done about that. Another issue is how a patient can be marked as inactive, yet you still can't delete the record when it's clearly just a duplicate.