ChiroTouch Reviews

“Suggest different EMR

Pros

I worked for a company that had it set up for years. It runs good if you do not need to set it up for a new business.

Cons

Antiquated, not in touch with current standards of HIPPA and insurance company recommendations, poor support, each support agent tells you something different, support argues with you and tells you that something didn't happen when 6 of your patients show you on their cell phone the opposite.

“Every orthopedic needs it

Pros

I've been operating a private orthopedic consultancy since mid-2022, and after having used Chirotouch extensively in a hospital ward setting, took their basic subscription for my individual work. From updated bone charts and treatment recommendations to excellent patient charting and billing, this software offers it all. Their friendly helpline execs are always ready to assist (have made many calls to learn).

Cons

It takes some time to learn it but its not too much. Our medical staff picked it up easily.

“Needs some more customizations for chiropractice

Pros

Hands-down the best chiropractic care management software around. It has helped us increase our patient turnover through better care delivery.

Cons

Please add more custom templates, patient portal gets stuck sometimes.

“Happy with our transition

Pros

I really like the ability to construct an EHR to my exact specifications and to have the front desk, biller, and DC all work easily.

Cons

It was a little overwhelming at first, which was solved by amazing support from Laurence Peppler from the support team by getting me up to speed fast. Hats off to him.

“Brilliant product

Pros

This company's staff is incredibly kind and amiable. From their sales representatives and training staff to their unparalleled support staff. Whatever issue we might face, they go above and beyond to find a timely resolution for it. We had a time limit to complete the implementation of the new software and their training team was a great help throughout the process. They sure deserve compensation for their performance. As for the software, it is easy to use, very flexible and offers a lot of options for customization. Note-taking has just the right features for a chiro's office. This software has been a noteworthy help to our practice.

Cons

It takes some work to completely get it. Navigating through the system can be confusing but once you have learned it, it's pretty simple and easy. It streamlines the workflow.

“AMAZING customer support

Pros

I have the utmost admiration for the customer support staff at CT. Elienai C. is an operator there who helped me through a very difficult insurance billing and accounting problem today and I am so grateful for her patience because there is no way I could have figured that out on my own. ChiroTouch is an amazing software that makes chiropractic practice far easier for us. Online forms for new patients and online schedules for providers to access at any time and place are a huge help. OpenEdge, for an integrated credit card system, makes billing very simple. There are options for care packages for service.

Cons

The setup still shows a few glitches every now and then but that can be overlooked, and the online scheduling isn’t always the smoothest process. The Verify option does not work for all insurances. We currently have a request-based system in which patients send requests for appointments where they could see the schedule including the free and taken slots. This resulted in negative feedback from them so we had to take that whole service down.

“Best Decision ever

Pros

This is the best decision for our business that my husband ever made. It may have saved our marriage! LOL I am saving so much time on my billing and patient recalls and once my staff learned it has made all of our lives easier, which means our patient care has dramatically improved! Thank you for all the training and support as they have been amazing. 6 months later and still amazed by the software and the support has been world-class - they are always helpful and very nice. ChiroTouch Chiropractic EMR Software is amazing.

Cons

Support is not open on Saturday, but they need a break too as well.

“Top-notch product

Pros

It is so easy to use and great for chiropractors. We see a lot of patients every day and this has really helped us manage our flow. Learning it and using it every day has been smooth.

Cons

There are no cons to talk of at the moment.

“Best for billing

Pros

It comes with all the insurance forms and claims documentation that you would need. There are a lot of automated features which reduce menial administrative work. The charting feature is really easy once you have them customized and set up how you like them according to your desire.

Cons

I don't have anything to complain about so far.

“Almost perfect

Pros

ChiroTouch Chiropractic EMR Software is easy to move between pages. The customer service is highly competent and can answer all of my questions.

Cons

More guidance and tutorial videos are needed on the website for our information.

“It has all you need

Pros

I really like the billing portion of the software. You can post EOBs and track claims. Creating disputes is also no longer tricky. I am not going to switch from this now for a long time.

Cons

Wish they would introduce the web-based version soon. Cant wait for it.

“Very helpful

Pros

The customer service representative was very helpful with solving my issues on the ChiroTouch Cloud.

Cons

I have no cons to report at this time.

“Recommended for small clinics

Pros

Everything is included in the software and just a few clicks away. If you make a mistake you can easily go back and fix it. Their technical support is a lifesaver.

Cons

The data transfer had some glitches and we are missing some files.

“Better than most

Pros

It is a nice software with an easy-to-use interface. Much better than our last software. There are a lot of add-ons you can choose from.

Cons

Im not a fan of the fact that add-ons cost additional money.

“Love the customer support

Pros

It updates often so that all the bugs in the previous version are resolved. Their customer support remains on the call until we figure out how to handle the error.

Cons

There were initially some obstacles but they helped us out.

“Great system

Pros

Customer service is great and the representative we were assigned went above and beyond the call of duty to accommodate us.

Cons

It has multiple report features which I dont like.

“Disappointed in them

Pros

I preferred them beginning out 10 years ago. They were better back then.

Cons

It is difficult for me to type this as I have been a client for 10 years, but I feel this is needed. Year after year, it has gotten worse and includes more items that do not truly work.

“I had a good experience

Pros

I cherish the ease and straightforwardness of ChiroTouch. We have a huge, volume practice, and including a modern EMR framework is the practice proportionate of hopping on a speeding prepare. Be that as it may, with ChiroTouch it was easy. We have presently utilized it for many a long time and couldnt be more joyful.

Cons

I can truly say that we like everything almost in the program.

“easy to navigate

Pros

Easy to use and is very user-friendly. Easy to navigate through the page.

Cons

As the system is overburdened with a lot of features, it may be tough to use but as soon as you get in contact with the support people, you easily get the solution.

“Lovely experience

Pros

They offer a single fixed bill regardless of usage levels. Their customer support ensures that all my queries are resolved. I choose to be a loyal customer due to reasons such as auto checking, notes, digital paperwork, and their good fee.

Cons

The cons have been resolved- in the past the option of texting was not available.