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ChiroTouch Reviews
68 Review(s)
softwareOverall Rating
4.2
68 Review(s)
Rating Distribution
5
(40)
4
(15)
3
(6)
2
(3)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.2
68 Review(s)
Rating Distribution
5
(40)
4
(15)
3
(6)
2
(3)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
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Bone Doctors: Get this!
Bone Doctors: Get this!
Pros
I’ve been operating a private orthopedic consultancy since mid-2022, and after having used Chirotouch extensively in a hospital ward setting, took their basic subscription for my individual work. From updated bone charts and treatment recommendations to excellent patient charting and billing, this software offers it all. Their friendly helpline execs are always ready to assist (have made many calls to learn).
Cons
There is a learning curve, but not too much. Medical staff soon picks it.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Haley P. – MD
Private Practice, LA – CA, 1-10 employees
April 2023
Decent EMR for chiropractic work; could use more customizations
Decent EMR for chiropractic work; could use more customizations
Pros
Hands-down the best chiropractic care management software around. Has helped us increase our patient turnover through better care delivery.
Cons
Please add more custom templates; patient portal gets stuck on occasion.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Mariah P. J. Morrison
Sticks, Stones and Bones, IL, 1-10 employees
February 2023
Great Transition to ChiroTouch
Great Transition to ChiroTouch
Pros
A) The ability to construct an EHR to my exact specifications. B) The ability to have the front desk, biller, and DC all work seamlessly.
Cons
A little overwhelming at first which was solved by getting great support from Laurence Peppler from the support team and getting me up to speed fast. Hats off to him.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Ed Harkins
Dr. Ed Harkins, 2-9 employees
January 2023
Great company. Brilliant staff
Great company. Brilliant staff
Pros
The company staff is incredibly kind and amiable. From their sales representatives and training staff to their unparalleled support staff. Whatever issue we might face, they go above and beyond to find a timely resolution for it. We had a time limit to complete the implementation of the new software and their training team was a great help throughout the process. They sure deserve compensation for their devoted performance. As for the software, it is easy to use, very flexible and offers a lot of options for customization. Note-taking has just the right features for a chiro’s office. This software has been a noteworthy help to our practice.
Cons
The learning curve is slightly challenging. Navigating through the system can be confusing but once you have learned it, it’s pretty simple and intuitive. It streamlines the workflow.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Amanda
Living Well Center for Integrative Health, 1-10 employees
October 2022
Great Customer Support
Great Customer Support
Pros
Kudos to Complete Chiropractic Sports & Wellness. I have the utmost admiration for the customer support staff at CT. Elienai C. is an operator there who helped me through a very difficult insurance billing and accounting problem today and I am so grateful for her patience because there is no way I could have figured that out on my own. ChiroTouch is an amazing software that makes chiropractic practice far easier for us. Online forms for new patients and online schedules for providers to access at any time and place are a huge help. OpenEdge, for an integrated credit card system, makes billing very simple. There are options for care packages for service.
Cons
The setup still shows a few glitches every now and then but that can be overlooked, and the online scheduling isn’t always the smoothest process. The Verify option does not work for all insurances. We currently have a request-based system in which patients send requests for appointments where they could see the schedule including the free and taken slots. This resulted in negative feedback from them so we had to take that whole service down.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin
Complete Chiropractic Sports and Wellness, 1-10 employees
September 2022
Chirotouch is the best decision weve made for our clinic!
Chirotouch is the best decision weve made for our clinic!
Pros
This is the best decision for our business that my husband ever made. It may have saved our marriage! LOL I am saving so much time on my billing and patient recalls and once my staff learned it has made all of our lives easier, which means our patient care has dramatically improved! Thank you for all the training and support as they have been amazing. 6 months later and still amazed by the software and the support has been world-class - they are always helpful and very nice. ChiroTouch Chiropractic EMR Software is amazing.
Cons
Support is not open on Saturday, but they need a break too as well.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Helen
Laughlin, 2-9 employees
August 2022
A great product
A great product
Pros
ChiroTouch Chiropractic EMR Software is so easy to use and great for chiropractors. We see a lot of patients every day and this has really helped us manage our flow. Learning it and using it every day has been seamless.
Cons
There are no cons to talk of at the moment.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Darren
Bill Chiropractic Injury , 2-9 employees
July 2022
Best billing for cashless practices
Best billing for cashless practices
Pros
ChiroTouch Chiropractic comes with all the insurance forms and claims documentation that you would need. There are a lot of automated features which reduce menial administrative work. The charting feature is really easy once you have them customized and set up how you like them according to your desire.
Cons
NA
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Katie
Breath of Life Chiropractic and Acupuncture, 2-9 employees
June 2022
4.5/5
4.5/5
Pros
ChiroTouch Chiropractic EMR Software is easy to move between pages. The customer service is highly competent and can answer any question
Cons
More guidance and tutorial videos are needed on the website for our information.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Parissa
Emeryville Chiropractic, 2-9 employees
May 2022
All your needs will be met
All your needs will be met
Pros
I really like the billing portion of the software. You can post EOBs and track claims. Creating disputes is also no longer tricky. I am not going to switch from this now for a long time.
Cons
Wish they would introduce the web-based version soon. Cant wait for it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Raea
Pure Billing, 2-9 employees
March 2022
Help with setting up fee schedules for patients
Help with setting up fee schedules for patients
Pros
The customer service representative was very helpful with solving my issues on the ChiroTouch Cloud.
Cons
I have no cons to report at this time.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Marsha
Back In Motion, 2-9 employees
January 2022
Great for small clinics
Great for small clinics
Pros
Everything is included in the software and just a few clicks away. If you make a mistake you can easily go back and fix it. Their technical support is a lifesaver
Cons
The data transfer had some glitches and we are missing some files.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Charis
Bozeman Family Chiropractic, 2-9 employees
October 2021
Relatively good
Relatively good
Pros
It is a nice software with an easy-to-use interface. Much better than our last software. There are a lot of add-ons you can choose from.
Cons
The add-ons cost additional money.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Xavier
Integrated Spinal Solutions, 2-9 employees
May 2021
Amazinig support
Amazinig support
Pros
It updates often so that all the bugs in the previous version are resolved. Their customer support remains on the call until we figure out how to handle the error.
Cons
There were initially some obstacles but they helped us out.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Jill
Wellness Solution Centers, 2-9 employees
April 2021
A great platform!
A great platform!
Pros
Customer service is great and the representative we were assigned went above and beyond the call of duty to accommodate us.
Cons
It has multiple report features which I dont like.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Jessica
Kanady Chiropractic Center, 2-9 employees
April 2021
Stay away
Stay away
Pros
I preferred them beginning out 10 years ago. They were better back then.
Cons
It is difficult for me to type this as I have been a client for 10 years, but I feel this is needed. Year after year, the benefit has gotten more awful, they include more items that do not truly work.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
4
Linda
Health, Wellness and Fitness, 10-49 employees
March 2021
Awesome Product
Awesome Product
Pros
I cherish the ease and straightforwardness of ChiroTouch. We have a huge, volume practice, and including a modern EMR framework is the practice proportionate of hopping on a speeding prepare. Be that as it may, with ChiroTouch it was easy. We have presently utilized it for many a long time and couldnt be more joyful.
Cons
I can truly say that we like everything almost in the program.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Darren
Health, Wellness and Fitness, 2-9 employees
March 2021
Great Service
Great Service
Pros
Easy to use and is very user-friendly. Easy to navigate through the page
Cons
As the system is overburdened with a lot of features, it may be tough to use but as soon as you get in contact with the support people, you easily get the solution.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Moriah
-, 2-9 employees
March 2021
Amazing Experience working with the software.
Amazing Experience working with the software.
Pros
They offer a single fixed bill regardless of usage levels. Their customer support ensures that all my queries are resolved. I choose to be a loyal customer due to reasons eg auto checking, notes, digital paperwork, and their good fee.
Cons
The cons have been resolved- in the past the option of texting was not available.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Naota
Health, Wellness and Fitness, 2-9 employees
February 2021
Amazing customer service
Amazing customer service
Pros
The customer service representative has been more than perfect in solving our problems. She went above and beyond the call of duty to get us sorted.
Cons
The new update was tricky to install.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Mohammad
Pure Chiropractic, 10-49 employees
January 2021
Recommended for all offices!
Recommended for all offices!
Pros
It is easy to use and although it would take some time to learn, it makes our life so much easier. The customization and efficiency is beyond the charts.
Cons
It costs extra to add more features to your plan
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Aaron
Aaron Suh DC, 1 employees
January 2021
Run away from this software
Run away from this software
Pros
It is appealing to the human eye.
Cons
They lack the most basic and essential things. Although there are many features, they cant make them function fully and properly.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Rena g
Office Manager, 1-10 employees
November 2020
What an amazing experience
What an amazing experience
Pros
Chirotouch has the ability to configure the EHR to my exact specifications. Billing tools are the best and it allows seamless integration too.
Cons
No negative remarks. I would recommend this software to anybody.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
ED H
DC, 1-10 employees
November 2020
Comprehensive
Comprehensive
Pros
this is the first EHR we are using but we love it.
Cons
some inconsistencies in this software.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Leslie
Stevens Creek Chiropractic, 1-10 employees
October 2020
Excellent experience, great service
Excellent experience, great service
Pros
Its been 5 years since I am using Chirotouch and I have felt nothing but impressed. Integration is seamless and the customer support is so useful. Chirotouch has made billing very easy for us. We love chirotouch. Highly recommended.
Cons
Patient statements are a little complicated.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Chelsea L
Business Owner, 1-10 employees
October 2020
Very comprehensive
Very comprehensive
Pros
I actually loved using chirotouch because of the ease it offers. Most of my tasks now are done electronically including reporting which is a great advantage.
Cons
I dont know if anybody else has faced this issue but I think the customer support is a bit slow.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Alfred J
Senior Assistant, 11-50 employees
October 2020
A big YES for this software
A big YES for this software
Pros
Chirotouch has improved our clinical efficiency and is a very progressive software that allows a level of clinical accuracy not possible without.
Cons
Keeping up with extra functions is a little hard.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Matthew D
Chiropractor/owner, 1-10 employees
October 2020
Good software
Good software
Pros
Chirotouch is an all in one EHR software with great scheduling tools. It is super easy to navigate and Billing is easy.
Cons
Lack of ability for remote use is my least favorite part about Chirotouch.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kadi F
Chiropractor/co-owner, 1-10 employees
October 2020
Value of money
Value of money
Pros
The features that this software is offering are very useful and creative. The support staff is beyond good honestly.
Cons
It is a little tricky which is why some features get a little complicated to understand.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
William M
CEO/Founder, 11-50 employees
October 2020
Excellent
Excellent
Pros
it all works together well integrated.
Cons
the program is a little hard to get used to.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Edd
Dr. Ed Harkins, 1-10 employees
October 2020
False promises
False promises
Pros
The interface is quite nice.
Cons
All the promises they made, in the beginning, were all false. All the features are very faulty. It is too pricey for what it offers.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
James M
Owner, 1-10 employees
September 2020
A little too pricey.
A little too pricey.
Pros
The fact that we need support makes it very expensive to operate. We also provide a lot of suggestions to them which they never seem to take into account.
Cons
It is not easy to navigate and patients often end up feeling confused!
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Luke
Heritage Chiropractic Inc, 1-10 employees
September 2020
So disappointing.
So disappointing.
Pros
It has a lot of features.
Cons
They overpromised on what they could deliver. They have one server and it cannot take the load, clearly.
Ease of use
5
Value for money
4
Customer Support
4
Functionality
5
Rachae
Clear Chiropractic, 1-10 employees
September 2020
Excellent Support Staff
Excellent Support Staff
Pros
The Chirotouch Support Staff are the best! As the only front desk person I had to use them a lot. They are all courteous, patient and helpful. Many times they have had to really work to figure out and fix my issues! I learned many aspects of my job from them. I am retiring in 2 days and I know I am leaving my replacement in great hands! Thank-you all!
Cons
None I can think of!
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Debbie
Waskevich Family Chiropractic, P.L.L.C., 1-10 employees
September 2020
Best Tool for Practice Expansion
Best Tool for Practice Expansion
Pros
We love Chirotouch as it helps us incorporate intricate parts of the modern busy chiropractic practice into one whole. We see a lot of PI cases and the charting section helps our doctor quickly keep notes that will support his care and help us get paid. We also love the Front Desk features as its very easy for us to take in a high volume of new patients of all sorts of case types. There are so many places to keep notes on unique situations that it makes each individual real to any employee who might come and look at the account later. I love the reports sections. As a co-owner, I can find out all sorts of things in planning or debugging an area. Lastly their support staff and webinars are very useful. Theres a lot of little things to learn and they make it easy to do. I love the New Staff modules. Its a pre-set program for me to onboard my new staff by post title. Thats so valuable to us!
Cons
There is a lot to learn to utilize the whole power of the program. But little by little, you can get a better and better handle on it. There are a lot of useful add on services. Its nice that you can pick and choose but it does get a little pricey as youll eventually want them all.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Martha Levine
Stevens Creek Chiropractic, 2-9 employees
June 2020
BulletTouch PI platform and macros are ABSOLUTELY THE BEST!!!
BulletTouch PI platform and macros are ABSOLUTELY THE BEST!!!
Pros
Very efficient, thorough, time saving and intuitive. Its been quick and easy to implement. The support that ChiroTouch offers is SUPERIOR! Thank you for making charting not a daunting task!!! A shout out to Pep and Dr Mark and Dr Owen for all their hard work to help us.
Cons
Even though you may have to pay what you may perceive as a bit for the ChiroTouch services, it is an unbelievable value once you figure out all they have put into this and continue to strive for excellence!!!! Try it, and you will see.!!!!
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Wischhover Chiropractic
Chiropractic, 2-9 employees
May 2020
Great
Great
Pros
He was very helpful and showed us some valuable info which has been useful. Thanks!
Cons
none
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Tenisha
Arizona Chiropractic and Spine Rehabilitation, 11-50 employees
April 2020
Excellant software and support
Excellant software and support
Pros
User friendly software with great support. Everyone Ive reached is very resourceful and quick to answer questions.Support through viewing your screen - excellentSupport through conversation - quick and gets your questions answered quicklySupport through appointment scheduling. So very helpful. You learn more than what your initial question was on.Great experience with updates and additions to the software
Cons
Wish they hadnt gone with one CC provider to store and process credit cards. There is a work around to stay with your current provider
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Lori V
Higgins Chiropractic, 2-9 employees
April 2020
Love the service
Love the service
Pros
Customer support is very responsive and professional. They have helped me solve all the issues I have called in about. At CalJam 2020, Pep helped our office set up some systems through ChiroTouch that we did not know we were not utilizing. We automated a few processes wed been doing by hand and were saving a ton of time.
Cons
Id like if some menus in the Provider All-in-One, specifically the scheduled/checked-in/checked-out menu, would open the highlighted patients profile when you click enter.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Zach Joseph
Arizona Chiropractic and Spine Rehabilitation, 11-50 employees
March 2020
Amazing support / integrations
Amazing support / integrations
Pros
The chirotouch platform and support are second to none. We have used other EHR software and Chirotouch has consistently delivered with top notch server side and client facing support for our clinics. There are outstanding options in the platform as well as a wide array of outside integrations that make chirotouch stand out above the competition. We will continue to use Chirotouch for our clinics.
Cons
Not yet cloud based but I am told this is coming soon..
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Ryan
Shanley Family Chiropractic, 10-49 employees
February 2020
We LOVE Chirotouch
We LOVE Chirotouch
Pros
The support is amazing and helps us all the time - we are older and require help with computers and they have always been very patient with us. We love the billing side of things- auto posting has saved us so much time over he last year . The Intouch tool has definitely increased patients visit numbers as it reminds them each time they need to come in and we do not have to call everyone all the time !
Cons
Chat support can be hard to use for training , but calling in has always helped
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Dr Tim Laughlin
Effective Chiropractic , 2-9 employees
December 2019
Best Customer Service
Best Customer Service
Pros
The Customer Service was so helpful to answer all of our questions. They truly care about doctors. I also love the intuitive software features! Chirotouch is like the IPhone of EHR
Cons
I have no complaints
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Ashley Prince
Align Life Health Centers LLC , 2-9 employees
November 2019
Overall Satisfied
Overall Satisfied
Pros
Hands down, great product support!! That is critical when youve got no other choice but to get the job done. I never had a question, ChiroTouch couldnt answer. The accounting is straight forward which makes it easier for the billing department to collect!! It has saved my clinic hours on accounting time with the AutoPosting features!!
Cons
Initial set up took a little longer than I would have liked, but now that it is completely customized for my practice, it actually saves time!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Andrew Kender III, DC
Twinsburg Chiropractic Center, 2-9 employees
November 2019
Excellent support staff
Excellent support staff
Pros
It is so much easier to work with this software and stay above all matters with the tech support staff always available to help us with any and all issues we have with the system. The representative is competent, professional and works within the time limits that a busy practice like ours demands from vendors. They have played a major role in keeping our account up-to-date and helped our practice run smoothly over the years.
Cons
The system is still in-house server based which is not the safest option considered that nowadays almost all her systems are cloud-based or have cloud storage. I hope people at Chirotouch soon remedy that.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Mark
Integrated Spinal Solutions, 11-50 employees
April 2019
Brilliant support staff
Brilliant support staff
Pros
Their customer support department is extremely friendly and beyond helpful throughout my experience with ChiroTouch. They are super friendly and readily accessible, there is no wait time when you call and there is always someone more than willing to help you with any questions or issues you might be facing, at any time and day of the week.
Cons
There are some issues that cannot be resolved as quickly as we would like them to be, as they often affect clinic work. Some problems require research as any technical problem does but the staff is always very efficient in resolving our issues as soon as they can and never disappoint.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Amber
LifeClinic, 51-100 employees
April 2019
The perfect EMR for Chiropractors
The perfect EMR for Chiropractors
Pros
CT has all the elements necessary for a chiropractic practice integrated seamlessly. The charting module has specified features that make charting very quick. The billing system is integrated with scheduling which eliminates any confusions and streamlines the clinic workflow. the whole system is robust with all the bells and whistles making chiro practice easier than ever.
Cons
Considering how it caters to small and independent chiropractic specialty practices, the software is quite expensive. Although, there are other options on the market of similar products but none of them offer the degree of integration CT does.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Not Specified, 1-10 employees
April 2019
Highly recommended
Highly recommended
Pros
Our experience with chirotouch has been highly satisfactory. They provide a great and robust platform that has all the components thoroughly integrated. The workflow in CT is streamlined. I love easy charting is with all the built-in features and tools that help us run a smooth and successful practice. The company has the greatest staff I have ever come across. They are always trying to improve our experience with the system, and tweaking all the bugs for a seamless practice.
Cons
The software can seem overwhelming at first but once you have proper training and less than half an hour of one-on-one learning session, you are good to operate the system without any trouble.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Sharon
Lynk Chiropractic Center, 1-10 employees
April 2019
Review
Review
Pros
ChiroTouch has been a lifesaver for our practice. It has great features that ease reporting and note taking. The billing and scheduling modules are streamlined and the workflow is smoother than ever. The company tech reps have been a huge help through the years, from helping us set up to providing a prompt solution for any issues we face every now and then. They are knowledgeable and committed to helping you whenever you reach them. I am really thankful to them for always coming through.
Cons
Searching for reports is a bit of a hassle but I have scheduled training to understand the system better and I hope that will help.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Summer
Richmond Chiropractic, Inc. , 1-10 employees
April 2019
Awful experience. Lousy software
Awful experience. Lousy software
Pros
I fail to think of a single redeeming quality this software possesses. They make big promises, sweet talk you into buying an overpriced service and then deliver nothing.
Cons
Everything about it. They provide no updates for the expensive undeveloped software. They do not follow their own contract. You cannot get a refund or get out of the contract before the agreed duration is over. They offer no help regarding any issues with the system. They failed to keep up with the right time zones for appointments. The staff is rude and inconsiderate. And after some time, they stop responding to your calls altogether. I cannot explain what torment using ChiroTouch has been. We lost tens of thousands of dollars due to the errors in their system and especially in the billing part. I switched to another software but they still charge me and when I filed a complaint, they refused to acknowledge it. I use drChrono now and it is a million times better than CT and offers good value for your money.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
4
Samantha
Generations Chiropractic Wellness, 1-10 employees
April 2019
Inefficient. Poor value for money
Inefficient. Poor value for money
Pros
Few features like photo identification and SALTing data from previous notes, were helpful.
Cons
ChiroTouch is nothing like the company promises you at the time of buying. The system is far from intuitive. You have to put in too much work. The system is always crashing. There are only limited options for customization. We encounter problems with the software at least once every month. Sometimes, it’s the billing, sometimes there’s a problem logging in, the system would crash or backups won’t happen. Theres always something with CT causing us trouble. The customer support is unreliable and inconsistent. They are never available when you need them.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Joshua
Hallengren Family Chiropract, 1-10 employees
March 2019
Filters
Sort by:
Bone Doctors: Get this!
Bone Doctors: Get this!
Pros
I’ve been operating a private orthopedic consultancy since mid-2022, and after having used Chirotouch extensively in a hospital ward setting, took their basic subscription for my individual work. From updated bone charts and treatment recommendations to excellent patient charting and billing, this software offers it all. Their friendly helpline execs are always ready to assist (have made many calls to learn).
Cons
There is a learning curve, but not too much. Medical staff soon picks it.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Haley P. – MD
Private Practice, LA – CA, 1-10 employees
April 2023
Decent EMR for chiropractic work; could use more customizations
Decent EMR for chiropractic work; could use more customizations
Pros
Hands-down the best chiropractic care management software around. Has helped us increase our patient turnover through better care delivery.
Cons
Please add more custom templates; patient portal gets stuck on occasion.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Mariah P. J. Morrison
Sticks, Stones and Bones, IL, 1-10 employees
February 2023
Great Transition to ChiroTouch
Great Transition to ChiroTouch
Pros
A) The ability to construct an EHR to my exact specifications. B) The ability to have the front desk, biller, and DC all work seamlessly.
Cons
A little overwhelming at first which was solved by getting great support from Laurence Peppler from the support team and getting me up to speed fast. Hats off to him.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Ed Harkins
Dr. Ed Harkins, 2-9 employees
January 2023
Great company. Brilliant staff
Great company. Brilliant staff
Pros
The company staff is incredibly kind and amiable. From their sales representatives and training staff to their unparalleled support staff. Whatever issue we might face, they go above and beyond to find a timely resolution for it. We had a time limit to complete the implementation of the new software and their training team was a great help throughout the process. They sure deserve compensation for their devoted performance. As for the software, it is easy to use, very flexible and offers a lot of options for customization. Note-taking has just the right features for a chiro’s office. This software has been a noteworthy help to our practice.
Cons
The learning curve is slightly challenging. Navigating through the system can be confusing but once you have learned it, it’s pretty simple and intuitive. It streamlines the workflow.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Amanda
Living Well Center for Integrative Health, 1-10 employees
October 2022
Great Customer Support
Great Customer Support
Pros
Kudos to Complete Chiropractic Sports & Wellness. I have the utmost admiration for the customer support staff at CT. Elienai C. is an operator there who helped me through a very difficult insurance billing and accounting problem today and I am so grateful for her patience because there is no way I could have figured that out on my own. ChiroTouch is an amazing software that makes chiropractic practice far easier for us. Online forms for new patients and online schedules for providers to access at any time and place are a huge help. OpenEdge, for an integrated credit card system, makes billing very simple. There are options for care packages for service.
Cons
The setup still shows a few glitches every now and then but that can be overlooked, and the online scheduling isn’t always the smoothest process. The Verify option does not work for all insurances. We currently have a request-based system in which patients send requests for appointments where they could see the schedule including the free and taken slots. This resulted in negative feedback from them so we had to take that whole service down.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin
Complete Chiropractic Sports and Wellness, 1-10 employees
September 2022
Chirotouch is the best decision weve made for our clinic!
Chirotouch is the best decision weve made for our clinic!
Pros
This is the best decision for our business that my husband ever made. It may have saved our marriage! LOL I am saving so much time on my billing and patient recalls and once my staff learned it has made all of our lives easier, which means our patient care has dramatically improved! Thank you for all the training and support as they have been amazing. 6 months later and still amazed by the software and the support has been world-class - they are always helpful and very nice. ChiroTouch Chiropractic EMR Software is amazing.
Cons
Support is not open on Saturday, but they need a break too as well.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Helen
Laughlin, 2-9 employees
August 2022
A great product
A great product
Pros
ChiroTouch Chiropractic EMR Software is so easy to use and great for chiropractors. We see a lot of patients every day and this has really helped us manage our flow. Learning it and using it every day has been seamless.
Cons
There are no cons to talk of at the moment.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Darren
Bill Chiropractic Injury , 2-9 employees
July 2022
Best billing for cashless practices
Best billing for cashless practices
Pros
ChiroTouch Chiropractic comes with all the insurance forms and claims documentation that you would need. There are a lot of automated features which reduce menial administrative work. The charting feature is really easy once you have them customized and set up how you like them according to your desire.
Cons
NA
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Katie
Breath of Life Chiropractic and Acupuncture, 2-9 employees
June 2022
4.5/5
4.5/5
Pros
ChiroTouch Chiropractic EMR Software is easy to move between pages. The customer service is highly competent and can answer any question
Cons
More guidance and tutorial videos are needed on the website for our information.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Parissa
Emeryville Chiropractic, 2-9 employees
May 2022
All your needs will be met
All your needs will be met
Pros
I really like the billing portion of the software. You can post EOBs and track claims. Creating disputes is also no longer tricky. I am not going to switch from this now for a long time.
Cons
Wish they would introduce the web-based version soon. Cant wait for it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Raea
Pure Billing, 2-9 employees
March 2022
Help with setting up fee schedules for patients
Help with setting up fee schedules for patients
Pros
The customer service representative was very helpful with solving my issues on the ChiroTouch Cloud.
Cons
I have no cons to report at this time.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Marsha
Back In Motion, 2-9 employees
January 2022
Great for small clinics
Great for small clinics
Pros
Everything is included in the software and just a few clicks away. If you make a mistake you can easily go back and fix it. Their technical support is a lifesaver
Cons
The data transfer had some glitches and we are missing some files.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Charis
Bozeman Family Chiropractic, 2-9 employees
October 2021
Relatively good
Relatively good
Pros
It is a nice software with an easy-to-use interface. Much better than our last software. There are a lot of add-ons you can choose from.
Cons
The add-ons cost additional money.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Xavier
Integrated Spinal Solutions, 2-9 employees
May 2021
Amazinig support
Amazinig support
Pros
It updates often so that all the bugs in the previous version are resolved. Their customer support remains on the call until we figure out how to handle the error.
Cons
There were initially some obstacles but they helped us out.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Jill
Wellness Solution Centers, 2-9 employees
April 2021
A great platform!
A great platform!
Pros
Customer service is great and the representative we were assigned went above and beyond the call of duty to accommodate us.
Cons
It has multiple report features which I dont like.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Jessica
Kanady Chiropractic Center, 2-9 employees
April 2021
Stay away
Stay away
Pros
I preferred them beginning out 10 years ago. They were better back then.
Cons
It is difficult for me to type this as I have been a client for 10 years, but I feel this is needed. Year after year, the benefit has gotten more awful, they include more items that do not truly work.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
4
Linda
Health, Wellness and Fitness, 10-49 employees
March 2021
Awesome Product
Awesome Product
Pros
I cherish the ease and straightforwardness of ChiroTouch. We have a huge, volume practice, and including a modern EMR framework is the practice proportionate of hopping on a speeding prepare. Be that as it may, with ChiroTouch it was easy. We have presently utilized it for many a long time and couldnt be more joyful.
Cons
I can truly say that we like everything almost in the program.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Darren
Health, Wellness and Fitness, 2-9 employees
March 2021
Great Service
Great Service
Pros
Easy to use and is very user-friendly. Easy to navigate through the page
Cons
As the system is overburdened with a lot of features, it may be tough to use but as soon as you get in contact with the support people, you easily get the solution.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Moriah
-, 2-9 employees
March 2021
Amazing Experience working with the software.
Amazing Experience working with the software.
Pros
They offer a single fixed bill regardless of usage levels. Their customer support ensures that all my queries are resolved. I choose to be a loyal customer due to reasons eg auto checking, notes, digital paperwork, and their good fee.
Cons
The cons have been resolved- in the past the option of texting was not available.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Naota
Health, Wellness and Fitness, 2-9 employees
February 2021
Amazing customer service
Amazing customer service
Pros
The customer service representative has been more than perfect in solving our problems. She went above and beyond the call of duty to get us sorted.
Cons
The new update was tricky to install.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Mohammad
Pure Chiropractic, 10-49 employees
January 2021
Recommended for all offices!
Recommended for all offices!
Pros
It is easy to use and although it would take some time to learn, it makes our life so much easier. The customization and efficiency is beyond the charts.
Cons
It costs extra to add more features to your plan
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Aaron
Aaron Suh DC, 1 employees
January 2021
Run away from this software
Run away from this software
Pros
It is appealing to the human eye.
Cons
They lack the most basic and essential things. Although there are many features, they cant make them function fully and properly.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Rena g
Office Manager, 1-10 employees
November 2020
What an amazing experience
What an amazing experience
Pros
Chirotouch has the ability to configure the EHR to my exact specifications. Billing tools are the best and it allows seamless integration too.
Cons
No negative remarks. I would recommend this software to anybody.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
ED H
DC, 1-10 employees
November 2020
Comprehensive
Comprehensive
Pros
this is the first EHR we are using but we love it.
Cons
some inconsistencies in this software.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Leslie
Stevens Creek Chiropractic, 1-10 employees
October 2020
Excellent experience, great service
Excellent experience, great service
Pros
Its been 5 years since I am using Chirotouch and I have felt nothing but impressed. Integration is seamless and the customer support is so useful. Chirotouch has made billing very easy for us. We love chirotouch. Highly recommended.
Cons
Patient statements are a little complicated.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Chelsea L
Business Owner, 1-10 employees
October 2020
Very comprehensive
Very comprehensive
Pros
I actually loved using chirotouch because of the ease it offers. Most of my tasks now are done electronically including reporting which is a great advantage.
Cons
I dont know if anybody else has faced this issue but I think the customer support is a bit slow.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Alfred J
Senior Assistant, 11-50 employees
October 2020
A big YES for this software
A big YES for this software
Pros
Chirotouch has improved our clinical efficiency and is a very progressive software that allows a level of clinical accuracy not possible without.
Cons
Keeping up with extra functions is a little hard.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Matthew D
Chiropractor/owner, 1-10 employees
October 2020
Good software
Good software
Pros
Chirotouch is an all in one EHR software with great scheduling tools. It is super easy to navigate and Billing is easy.
Cons
Lack of ability for remote use is my least favorite part about Chirotouch.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kadi F
Chiropractor/co-owner, 1-10 employees
October 2020
Value of money
Value of money
Pros
The features that this software is offering are very useful and creative. The support staff is beyond good honestly.
Cons
It is a little tricky which is why some features get a little complicated to understand.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
William M
CEO/Founder, 11-50 employees
October 2020
Excellent
Excellent
Pros
it all works together well integrated.
Cons
the program is a little hard to get used to.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Edd
Dr. Ed Harkins, 1-10 employees
October 2020
False promises
False promises
Pros
The interface is quite nice.
Cons
All the promises they made, in the beginning, were all false. All the features are very faulty. It is too pricey for what it offers.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
James M
Owner, 1-10 employees
September 2020
A little too pricey.
A little too pricey.
Pros
The fact that we need support makes it very expensive to operate. We also provide a lot of suggestions to them which they never seem to take into account.
Cons
It is not easy to navigate and patients often end up feeling confused!
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Luke
Heritage Chiropractic Inc, 1-10 employees
September 2020
So disappointing.
So disappointing.
Pros
It has a lot of features.
Cons
They overpromised on what they could deliver. They have one server and it cannot take the load, clearly.
Ease of use
5
Value for money
4
Customer Support
4
Functionality
5
Rachae
Clear Chiropractic, 1-10 employees
September 2020
Excellent Support Staff
Excellent Support Staff
Pros
The Chirotouch Support Staff are the best! As the only front desk person I had to use them a lot. They are all courteous, patient and helpful. Many times they have had to really work to figure out and fix my issues! I learned many aspects of my job from them. I am retiring in 2 days and I know I am leaving my replacement in great hands! Thank-you all!
Cons
None I can think of!
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Debbie
Waskevich Family Chiropractic, P.L.L.C., 1-10 employees
September 2020
Best Tool for Practice Expansion
Best Tool for Practice Expansion
Pros
We love Chirotouch as it helps us incorporate intricate parts of the modern busy chiropractic practice into one whole. We see a lot of PI cases and the charting section helps our doctor quickly keep notes that will support his care and help us get paid. We also love the Front Desk features as its very easy for us to take in a high volume of new patients of all sorts of case types. There are so many places to keep notes on unique situations that it makes each individual real to any employee who might come and look at the account later. I love the reports sections. As a co-owner, I can find out all sorts of things in planning or debugging an area. Lastly their support staff and webinars are very useful. Theres a lot of little things to learn and they make it easy to do. I love the New Staff modules. Its a pre-set program for me to onboard my new staff by post title. Thats so valuable to us!
Cons
There is a lot to learn to utilize the whole power of the program. But little by little, you can get a better and better handle on it. There are a lot of useful add on services. Its nice that you can pick and choose but it does get a little pricey as youll eventually want them all.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Martha Levine
Stevens Creek Chiropractic, 2-9 employees
June 2020
BulletTouch PI platform and macros are ABSOLUTELY THE BEST!!!
BulletTouch PI platform and macros are ABSOLUTELY THE BEST!!!
Pros
Very efficient, thorough, time saving and intuitive. Its been quick and easy to implement. The support that ChiroTouch offers is SUPERIOR! Thank you for making charting not a daunting task!!! A shout out to Pep and Dr Mark and Dr Owen for all their hard work to help us.
Cons
Even though you may have to pay what you may perceive as a bit for the ChiroTouch services, it is an unbelievable value once you figure out all they have put into this and continue to strive for excellence!!!! Try it, and you will see.!!!!
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Wischhover Chiropractic
Chiropractic, 2-9 employees
May 2020
Great
Great
Pros
He was very helpful and showed us some valuable info which has been useful. Thanks!
Cons
none
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Tenisha
Arizona Chiropractic and Spine Rehabilitation, 11-50 employees
April 2020
Excellant software and support
Excellant software and support
Pros
User friendly software with great support. Everyone Ive reached is very resourceful and quick to answer questions.Support through viewing your screen - excellentSupport through conversation - quick and gets your questions answered quicklySupport through appointment scheduling. So very helpful. You learn more than what your initial question was on.Great experience with updates and additions to the software
Cons
Wish they hadnt gone with one CC provider to store and process credit cards. There is a work around to stay with your current provider
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Lori V
Higgins Chiropractic, 2-9 employees
April 2020
Love the service
Love the service
Pros
Customer support is very responsive and professional. They have helped me solve all the issues I have called in about. At CalJam 2020, Pep helped our office set up some systems through ChiroTouch that we did not know we were not utilizing. We automated a few processes wed been doing by hand and were saving a ton of time.
Cons
Id like if some menus in the Provider All-in-One, specifically the scheduled/checked-in/checked-out menu, would open the highlighted patients profile when you click enter.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Zach Joseph
Arizona Chiropractic and Spine Rehabilitation, 11-50 employees
March 2020
Amazing support / integrations
Amazing support / integrations
Pros
The chirotouch platform and support are second to none. We have used other EHR software and Chirotouch has consistently delivered with top notch server side and client facing support for our clinics. There are outstanding options in the platform as well as a wide array of outside integrations that make chirotouch stand out above the competition. We will continue to use Chirotouch for our clinics.
Cons
Not yet cloud based but I am told this is coming soon..
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Ryan
Shanley Family Chiropractic, 10-49 employees
February 2020
We LOVE Chirotouch
We LOVE Chirotouch
Pros
The support is amazing and helps us all the time - we are older and require help with computers and they have always been very patient with us. We love the billing side of things- auto posting has saved us so much time over he last year . The Intouch tool has definitely increased patients visit numbers as it reminds them each time they need to come in and we do not have to call everyone all the time !
Cons
Chat support can be hard to use for training , but calling in has always helped
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Dr Tim Laughlin
Effective Chiropractic , 2-9 employees
December 2019
Best Customer Service
Best Customer Service
Pros
The Customer Service was so helpful to answer all of our questions. They truly care about doctors. I also love the intuitive software features! Chirotouch is like the IPhone of EHR
Cons
I have no complaints
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Ashley Prince
Align Life Health Centers LLC , 2-9 employees
November 2019
Overall Satisfied
Overall Satisfied
Pros
Hands down, great product support!! That is critical when youve got no other choice but to get the job done. I never had a question, ChiroTouch couldnt answer. The accounting is straight forward which makes it easier for the billing department to collect!! It has saved my clinic hours on accounting time with the AutoPosting features!!
Cons
Initial set up took a little longer than I would have liked, but now that it is completely customized for my practice, it actually saves time!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Andrew Kender III, DC
Twinsburg Chiropractic Center, 2-9 employees
November 2019
Excellent support staff
Excellent support staff
Pros
It is so much easier to work with this software and stay above all matters with the tech support staff always available to help us with any and all issues we have with the system. The representative is competent, professional and works within the time limits that a busy practice like ours demands from vendors. They have played a major role in keeping our account up-to-date and helped our practice run smoothly over the years.
Cons
The system is still in-house server based which is not the safest option considered that nowadays almost all her systems are cloud-based or have cloud storage. I hope people at Chirotouch soon remedy that.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Mark
Integrated Spinal Solutions, 11-50 employees
April 2019
Brilliant support staff
Brilliant support staff
Pros
Their customer support department is extremely friendly and beyond helpful throughout my experience with ChiroTouch. They are super friendly and readily accessible, there is no wait time when you call and there is always someone more than willing to help you with any questions or issues you might be facing, at any time and day of the week.
Cons
There are some issues that cannot be resolved as quickly as we would like them to be, as they often affect clinic work. Some problems require research as any technical problem does but the staff is always very efficient in resolving our issues as soon as they can and never disappoint.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Amber
LifeClinic, 51-100 employees
April 2019
The perfect EMR for Chiropractors
The perfect EMR for Chiropractors
Pros
CT has all the elements necessary for a chiropractic practice integrated seamlessly. The charting module has specified features that make charting very quick. The billing system is integrated with scheduling which eliminates any confusions and streamlines the clinic workflow. the whole system is robust with all the bells and whistles making chiro practice easier than ever.
Cons
Considering how it caters to small and independent chiropractic specialty practices, the software is quite expensive. Although, there are other options on the market of similar products but none of them offer the degree of integration CT does.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Not Specified, 1-10 employees
April 2019
Highly recommended
Highly recommended
Pros
Our experience with chirotouch has been highly satisfactory. They provide a great and robust platform that has all the components thoroughly integrated. The workflow in CT is streamlined. I love easy charting is with all the built-in features and tools that help us run a smooth and successful practice. The company has the greatest staff I have ever come across. They are always trying to improve our experience with the system, and tweaking all the bugs for a seamless practice.
Cons
The software can seem overwhelming at first but once you have proper training and less than half an hour of one-on-one learning session, you are good to operate the system without any trouble.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Sharon
Lynk Chiropractic Center, 1-10 employees
April 2019
Review
Review
Pros
ChiroTouch has been a lifesaver for our practice. It has great features that ease reporting and note taking. The billing and scheduling modules are streamlined and the workflow is smoother than ever. The company tech reps have been a huge help through the years, from helping us set up to providing a prompt solution for any issues we face every now and then. They are knowledgeable and committed to helping you whenever you reach them. I am really thankful to them for always coming through.
Cons
Searching for reports is a bit of a hassle but I have scheduled training to understand the system better and I hope that will help.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Summer
Richmond Chiropractic, Inc. , 1-10 employees
April 2019
Awful experience. Lousy software
Awful experience. Lousy software
Pros
I fail to think of a single redeeming quality this software possesses. They make big promises, sweet talk you into buying an overpriced service and then deliver nothing.
Cons
Everything about it. They provide no updates for the expensive undeveloped software. They do not follow their own contract. You cannot get a refund or get out of the contract before the agreed duration is over. They offer no help regarding any issues with the system. They failed to keep up with the right time zones for appointments. The staff is rude and inconsiderate. And after some time, they stop responding to your calls altogether. I cannot explain what torment using ChiroTouch has been. We lost tens of thousands of dollars due to the errors in their system and especially in the billing part. I switched to another software but they still charge me and when I filed a complaint, they refused to acknowledge it. I use drChrono now and it is a million times better than CT and offers good value for your money.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
4
Samantha
Generations Chiropractic Wellness, 1-10 employees
April 2019
Inefficient. Poor value for money
Inefficient. Poor value for money
Pros
Few features like photo identification and SALTing data from previous notes, were helpful.
Cons
ChiroTouch is nothing like the company promises you at the time of buying. The system is far from intuitive. You have to put in too much work. The system is always crashing. There are only limited options for customization. We encounter problems with the software at least once every month. Sometimes, it’s the billing, sometimes there’s a problem logging in, the system would crash or backups won’t happen. Theres always something with CT causing us trouble. The customer support is unreliable and inconsistent. They are never available when you need them.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Joshua
Hallengren Family Chiropract, 1-10 employees
March 2019