ChiroTouch Reviews

“Suggest different EMR

Pros

I worked for a company that had it set up for years. It runs good if you do not need to set it up for a new business.

Cons

Antiquated, not in touch with current standards of HIPPA and insurance company recommendations, poor support, each support agent tells you something different, support argues with you and tells you that something didn't happen when 6 of your patients show you on their cell phone the opposite.

“Every orthopedic needs it

Pros

I've been operating a private orthopedic consultancy since mid-2022, and after having used Chirotouch extensively in a hospital ward setting, took their basic subscription for my individual work. From updated bone charts and treatment recommendations to excellent patient charting and billing, this software offers it all. Their friendly helpline execs are always ready to assist (have made many calls to learn).

Cons

It takes some time to learn it but its not too much. Our medical staff picked it up easily.

“Needs some more customizations for chiropractice

Pros

Hands-down the best chiropractic care management software around. It has helped us increase our patient turnover through better care delivery.

Cons

Please add more custom templates, patient portal gets stuck sometimes.

“Happy with our transition

Pros

I really like the ability to construct an EHR to my exact specifications and to have the front desk, biller, and DC all work easily.

Cons

It was a little overwhelming at first, which was solved by amazing support from Laurence Peppler from the support team by getting me up to speed fast. Hats off to him.

“Brilliant product

Pros

This company's staff is incredibly kind and amiable. From their sales representatives and training staff to their unparalleled support staff. Whatever issue we might face, they go above and beyond to find a timely resolution for it. We had a time limit to complete the implementation of the new software and their training team was a great help throughout the process. They sure deserve compensation for their performance. As for the software, it is easy to use, very flexible and offers a lot of options for customization. Note-taking has just the right features for a chiro's office. This software has been a noteworthy help to our practice.

Cons

It takes some work to completely get it. Navigating through the system can be confusing but once you have learned it, it's pretty simple and easy. It streamlines the workflow.

“AMAZING customer support

Pros

I have the utmost admiration for the customer support staff at CT. Elienai C. is an operator there who helped me through a very difficult insurance billing and accounting problem today and I am so grateful for her patience because there is no way I could have figured that out on my own. ChiroTouch is an amazing software that makes chiropractic practice far easier for us. Online forms for new patients and online schedules for providers to access at any time and place are a huge help. OpenEdge, for an integrated credit card system, makes billing very simple. There are options for care packages for service.

Cons

The setup still shows a few glitches every now and then but that can be overlooked, and the online scheduling isn’t always the smoothest process. The Verify option does not work for all insurances. We currently have a request-based system in which patients send requests for appointments where they could see the schedule including the free and taken slots. This resulted in negative feedback from them so we had to take that whole service down.

“Best Decision ever

Pros

This is the best decision for our business that my husband ever made. It may have saved our marriage! LOL I am saving so much time on my billing and patient recalls and once my staff learned it has made all of our lives easier, which means our patient care has dramatically improved! Thank you for all the training and support as they have been amazing. 6 months later and still amazed by the software and the support has been world-class - they are always helpful and very nice. ChiroTouch Chiropractic EMR Software is amazing.

Cons

Support is not open on Saturday, but they need a break too as well.

“Top-notch product

Pros

It is so easy to use and great for chiropractors. We see a lot of patients every day and this has really helped us manage our flow. Learning it and using it every day has been smooth.

Cons

There are no cons to talk of at the moment.

“Best for billing

Pros

It comes with all the insurance forms and claims documentation that you would need. There are a lot of automated features which reduce menial administrative work. The charting feature is really easy once you have them customized and set up how you like them according to your desire.

Cons

I don't have anything to complain about so far.

“Almost perfect

Pros

ChiroTouch Chiropractic EMR Software is easy to move between pages. The customer service is highly competent and can answer all of my questions.

Cons

More guidance and tutorial videos are needed on the website for our information.

“It has all you need

Pros

I really like the billing portion of the software. You can post EOBs and track claims. Creating disputes is also no longer tricky. I am not going to switch from this now for a long time.

Cons

Wish they would introduce the web-based version soon. Cant wait for it.

“Very helpful

Pros

The customer service representative was very helpful with solving my issues on the ChiroTouch Cloud.

Cons

I have no cons to report at this time.

“Recommended for small clinics

Pros

Everything is included in the software and just a few clicks away. If you make a mistake you can easily go back and fix it. Their technical support is a lifesaver.

Cons

The data transfer had some glitches and we are missing some files.

“Better than most

Pros

It is a nice software with an easy-to-use interface. Much better than our last software. There are a lot of add-ons you can choose from.

Cons

Im not a fan of the fact that add-ons cost additional money.

“Love the customer support

Pros

It updates often so that all the bugs in the previous version are resolved. Their customer support remains on the call until we figure out how to handle the error.

Cons

There were initially some obstacles but they helped us out.

“Great system

Pros

Customer service is great and the representative we were assigned went above and beyond the call of duty to accommodate us.

Cons

It has multiple report features which I dont like.

“Disappointed in them

Pros

I preferred them beginning out 10 years ago. They were better back then.

Cons

It is difficult for me to type this as I have been a client for 10 years, but I feel this is needed. Year after year, it has gotten worse and includes more items that do not truly work.

“I had a good experience

Pros

I cherish the ease and straightforwardness of ChiroTouch. We have a huge, volume practice, and including a modern EMR framework is the practice proportionate of hopping on a speeding prepare. Be that as it may, with ChiroTouch it was easy. We have presently utilized it for many a long time and couldnt be more joyful.

Cons

I can truly say that we like everything almost in the program.

“easy to navigate

Pros

Easy to use and is very user-friendly. Easy to navigate through the page.

Cons

As the system is overburdened with a lot of features, it may be tough to use but as soon as you get in contact with the support people, you easily get the solution.

“Lovely experience

Pros

They offer a single fixed bill regardless of usage levels. Their customer support ensures that all my queries are resolved. I choose to be a loyal customer due to reasons such as auto checking, notes, digital paperwork, and their good fee.

Cons

The cons have been resolved- in the past the option of texting was not available.

“Customer support is good

Pros

The customer service representative has been more than perfect in solving our problems. She went above and beyond the call of duty to get us sorted.

Cons

The new update was tricky to install.

“Highly recommended

Pros

It is easy to use and although it would take some time to learn, it makes our life so much easier. The customization and efficiency is beyond the charts.

Cons

It costs extra to add more features to your plan which is annoying.

“Run away from this software

Pros

It is appealing to the human eye.

Cons

They lack the most basic and essential things. Although there are many features, they cant make them function fully and properly.

“What an amazing experience

Pros

Chirotouch has the ability to configure the EHR to my exact specifications. Billing tools are the best and it allows seamless integration too.

Cons

No negative remarks. I would recommend this software to anybody.

“Comprehensive

Pros

this is the first EHR we are using but we love it.

Cons

some inconsistencies in this software.

“Excellent experience, great service

Pros

Its been 5 years since I am using Chirotouch and I have felt nothing but impressed. Integration is seamless and the customer support is so useful. Chirotouch has made billing very easy for us. We love chirotouch. Highly recommended.

Cons

Patient statements are a little complicated.

“Very comprehensive

Pros

I actually loved using chirotouch because of the ease it offers. Most of my tasks now are done electronically including reporting which is a great advantage.

Cons

I dont know if anybody else has faced this issue but I think the customer support is a bit slow.

“A big YES for this software

Pros

Chirotouch has improved our clinical efficiency and is a very progressive software that allows a level of clinical accuracy not possible without.

Cons

Keeping up with extra functions is a little hard.

“Good software

Pros

Chirotouch is an all in one EHR software with great scheduling tools. It is super easy to navigate and Billing is easy.

Cons

Lack of ability for remote use is my least favorite part about Chirotouch.

“Value of money

Pros

The features that this software is offering are very useful and creative. The support staff is beyond good honestly.

Cons

It is a little tricky which is why some features get a little complicated to understand.

“Excellent

Pros

it all works together well integrated.

Cons

the program is a little hard to get used to.

“False promises

Pros

The interface is quite nice.

Cons

All the promises they made, in the beginning, were all false. All the features are very faulty. It is too pricey for what it offers.

“A little too pricey.

Pros

The fact that we need support makes it very expensive to operate. We also provide a lot of suggestions to them which they never seem to take into account.

Cons

It is not easy to navigate and patients often end up feeling confused!

“So disappointing.

Pros

It has a lot of features.

Cons

They overpromised on what they could deliver. They have one server and it cannot take the load, clearly.

“Excellent Support Staff

Pros

The Chirotouch Support Staff are the best! As the only front desk person I had to use them a lot. They are all courteous, patient and helpful. Many times they have had to really work to figure out and fix my issues! I learned many aspects of my job from them. I am retiring in 2 days and I know I am leaving my replacement in great hands! Thank-you all!

Cons

None I can think of!

“Best Tool for Practice Expansion

Pros

We love Chirotouch as it helps us incorporate intricate parts of the modern busy chiropractic practice into one whole. We see a lot of PI cases and the charting section helps our doctor quickly keep notes that will support his care and help us get paid. We also love the Front Desk features as its very easy for us to take in a high volume of new patients of all sorts of case types. There are so many places to keep notes on unique situations that it makes each individual real to any employee who might come and look at the account later. I love the reports sections. As a co-owner, I can find out all sorts of things in planning or debugging an area. Lastly their support staff and webinars are very useful. Theres a lot of little things to learn and they make it easy to do. I love the New Staff modules. Its a pre-set program for me to onboard my new staff by post title. Thats so valuable to us!

Cons

There is a lot to learn to utilize the whole power of the program. But little by little, you can get a better and better handle on it. There are a lot of useful add on services. Its nice that you can pick and choose but it does get a little pricey as youll eventually want them all.

“BulletTouch PI platform and macros are ABSOLUTELY THE BEST!!!

Pros

Very efficient, thorough, time saving and intuitive. Its been quick and easy to implement. The support that ChiroTouch offers is SUPERIOR! Thank you for making charting not a daunting task!!! A shout out to Pep and Dr Mark and Dr Owen for all their hard work to help us.

Cons

Even though you may have to pay what you may perceive as a bit for the ChiroTouch services, it is an unbelievable value once you figure out all they have put into this and continue to strive for excellence!!!! Try it, and you will see.!!!!

“ Great

Pros

He was very helpful and showed us some valuable info which has been useful. Thanks!

Cons

none

“Excellant software and support

Pros

User friendly software with great support. Everyone Ive reached is very resourceful and quick to answer questions.Support through viewing your screen - excellentSupport through conversation - quick and gets your questions answered quicklySupport through appointment scheduling. So very helpful. You learn more than what your initial question was on.Great experience with updates and additions to the software

Cons

Wish they hadnt gone with one CC provider to store and process credit cards. There is a work around to stay with your current provider

“Love the service

Pros

Customer support is very responsive and professional. They have helped me solve all the issues I have called in about. At CalJam 2020, Pep helped our office set up some systems through ChiroTouch that we did not know we were not utilizing. We automated a few processes wed been doing by hand and were saving a ton of time.

Cons

Id like if some menus in the Provider All-in-One, specifically the scheduled/checked-in/checked-out menu, would open the highlighted patients profile when you click enter.

“Amazing support / integrations

Pros

The chirotouch platform and support are second to none. We have used other EHR software and Chirotouch has consistently delivered with top notch server side and client facing support for our clinics. There are outstanding options in the platform as well as a wide array of outside integrations that make chirotouch stand out above the competition. We will continue to use Chirotouch for our clinics.

Cons

Not yet cloud based but I am told this is coming soon..

“We LOVE Chirotouch

Pros

The support is amazing and helps us all the time - we are older and require help with computers and they have always been very patient with us. We love the billing side of things- auto posting has saved us so much time over he last year . The Intouch tool has definitely increased patients visit numbers as it reminds them each time they need to come in and we do not have to call everyone all the time !

Cons

Chat support can be hard to use for training , but calling in has always helped

“Best Customer Service

Pros

The Customer Service was so helpful to answer all of our questions. They truly care about doctors. I also love the intuitive software features! Chirotouch is like the IPhone of EHR

Cons

I have no complaints

“Overall Satisfied

Pros

Hands down, great product support!! That is critical when youve got no other choice but to get the job done. I never had a question, ChiroTouch couldnt answer. The accounting is straight forward which makes it easier for the billing department to collect!! It has saved my clinic hours on accounting time with the AutoPosting features!!

Cons

Initial set up took a little longer than I would have liked, but now that it is completely customized for my practice, it actually saves time!

“Excellent support staff

Pros

It is so much easier to work with this software and stay above all matters with the tech support staff always available to help us with any and all issues we have with the system. The representative is competent, professional and works within the time limits that a busy practice like ours demands from vendors. They have played a major role in keeping our account up-to-date and helped our practice run smoothly over the years.

Cons

The system is still in-house server based which is not the safest option considered that nowadays almost all her systems are cloud-based or have cloud storage. I hope people at Chirotouch soon remedy that.

“Brilliant support staff

Pros

Their customer support department is extremely friendly and beyond helpful throughout my experience with ChiroTouch. They are super friendly and readily accessible, there is no wait time when you call and there is always someone more than willing to help you with any questions or issues you might be facing, at any time and day of the week.

Cons

There are some issues that cannot be resolved as quickly as we would like them to be, as they often affect clinic work. Some problems require research as any technical problem does but the staff is always very efficient in resolving our issues as soon as they can and never disappoint.

“The perfect EMR for Chiropractors

Pros

CT has all the elements necessary for a chiropractic practice integrated seamlessly. The charting module has specified features that make charting very quick. The billing system is integrated with scheduling which eliminates any confusions and streamlines the clinic workflow. the whole system is robust with all the bells and whistles making chiro practice easier than ever.

Cons

Considering how it caters to small and independent chiropractic specialty practices, the software is quite expensive. Although, there are other options on the market of similar products but none of them offer the degree of integration CT does.

“Highly recommended

Pros

Our experience with chirotouch has been highly satisfactory. They provide a great and robust platform that has all the components thoroughly integrated. The workflow in CT is streamlined. I love easy charting is with all the built-in features and tools that help us run a smooth and successful practice. The company has the greatest staff I have ever come across. They are always trying to improve our experience with the system, and tweaking all the bugs for a seamless practice.

Cons

The software can seem overwhelming at first but once you have proper training and less than half an hour of one-on-one learning session, you are good to operate the system without any trouble.

“Review

Pros

ChiroTouch has been a lifesaver for our practice. It has great features that ease reporting and note taking. The billing and scheduling modules are streamlined and the workflow is smoother than ever. The company tech reps have been a huge help through the years, from helping us set up to providing a prompt solution for any issues we face every now and then. They are knowledgeable and committed to helping you whenever you reach them. I am really thankful to them for always coming through.

Cons

Searching for reports is a bit of a hassle but I have scheduled training to understand the system better and I hope that will help.

“Awful experience. Lousy software

Pros

I fail to think of a single redeeming quality this software possesses. They make big promises, sweet talk you into buying an overpriced service and then deliver nothing.

Cons

Everything about it. They provide no updates for the expensive undeveloped software. They do not follow their own contract. You cannot get a refund or get out of the contract before the agreed duration is over. They offer no help regarding any issues with the system. They failed to keep up with the right time zones for appointments. The staff is rude and inconsiderate. And after some time, they stop responding to your calls altogether. I cannot explain what torment using ChiroTouch has been. We lost tens of thousands of dollars due to the errors in their system and especially in the billing part. I switched to another software but they still charge me and when I filed a complaint, they refused to acknowledge it. I use drChrono now and it is a million times better than CT and offers good value for your money.