ChiroTouch Reviews

“Amazing support / integrations

Pros

The chirotouch platform and support are second to none. We have used other EHR software and Chirotouch has consistently delivered with top notch server side and client facing support for our clinics. There are outstanding options in the platform as well as a wide array of outside integrations that make chirotouch stand out above the competition. We will continue to use Chirotouch for our clinics.

Cons

Not yet cloud based but I am told this is coming soon..

“We LOVE Chirotouch

Pros

The support is amazing and helps us all the time - we are older and require help with computers and they have always been very patient with us. We love the billing side of things- auto posting has saved us so much time over he last year . The Intouch tool has definitely increased patients visit numbers as it reminds them each time they need to come in and we do not have to call everyone all the time !

Cons

Chat support can be hard to use for training , but calling in has always helped

“Best Customer Service

Pros

The Customer Service was so helpful to answer all of our questions. They truly care about doctors. I also love the intuitive software features! Chirotouch is like the IPhone of EHR

Cons

I have no complaints

“Overall Satisfied

Pros

Hands down, great product support!! That is critical when youve got no other choice but to get the job done. I never had a question, ChiroTouch couldnt answer. The accounting is straight forward which makes it easier for the billing department to collect!! It has saved my clinic hours on accounting time with the AutoPosting features!!

Cons

Initial set up took a little longer than I would have liked, but now that it is completely customized for my practice, it actually saves time!

“Excellent support staff

Pros

It is so much easier to work with this software and stay above all matters with the tech support staff always available to help us with any and all issues we have with the system. The representative is competent, professional and works within the time limits that a busy practice like ours demands from vendors. They have played a major role in keeping our account up-to-date and helped our practice run smoothly over the years.

Cons

The system is still in-house server based which is not the safest option considered that nowadays almost all her systems are cloud-based or have cloud storage. I hope people at Chirotouch soon remedy that.

“Brilliant support staff

Pros

Their customer support department is extremely friendly and beyond helpful throughout my experience with ChiroTouch. They are super friendly and readily accessible, there is no wait time when you call and there is always someone more than willing to help you with any questions or issues you might be facing, at any time and day of the week.

Cons

There are some issues that cannot be resolved as quickly as we would like them to be, as they often affect clinic work. Some problems require research as any technical problem does but the staff is always very efficient in resolving our issues as soon as they can and never disappoint.

“The perfect EMR for Chiropractors

Pros

CT has all the elements necessary for a chiropractic practice integrated seamlessly. The charting module has specified features that make charting very quick. The billing system is integrated with scheduling which eliminates any confusions and streamlines the clinic workflow. the whole system is robust with all the bells and whistles making chiro practice easier than ever.

Cons

Considering how it caters to small and independent chiropractic specialty practices, the software is quite expensive. Although, there are other options on the market of similar products but none of them offer the degree of integration CT does.

“Highly recommended

Pros

Our experience with chirotouch has been highly satisfactory. They provide a great and robust platform that has all the components thoroughly integrated. The workflow in CT is streamlined. I love easy charting is with all the built-in features and tools that help us run a smooth and successful practice. The company has the greatest staff I have ever come across. They are always trying to improve our experience with the system, and tweaking all the bugs for a seamless practice.

Cons

The software can seem overwhelming at first but once you have proper training and less than half an hour of one-on-one learning session, you are good to operate the system without any trouble.

“Review

Pros

ChiroTouch has been a lifesaver for our practice. It has great features that ease reporting and note taking. The billing and scheduling modules are streamlined and the workflow is smoother than ever. The company tech reps have been a huge help through the years, from helping us set up to providing a prompt solution for any issues we face every now and then. They are knowledgeable and committed to helping you whenever you reach them. I am really thankful to them for always coming through.

Cons

Searching for reports is a bit of a hassle but I have scheduled training to understand the system better and I hope that will help.

“Awful experience. Lousy software

Pros

I fail to think of a single redeeming quality this software possesses. They make big promises, sweet talk you into buying an overpriced service and then deliver nothing.

Cons

Everything about it. They provide no updates for the expensive undeveloped software. They do not follow their own contract. You cannot get a refund or get out of the contract before the agreed duration is over. They offer no help regarding any issues with the system. They failed to keep up with the right time zones for appointments. The staff is rude and inconsiderate. And after some time, they stop responding to your calls altogether. I cannot explain what torment using ChiroTouch has been. We lost tens of thousands of dollars due to the errors in their system and especially in the billing part. I switched to another software but they still charge me and when I filed a complaint, they refused to acknowledge it. I use drChrono now and it is a million times better than CT and offers good value for your money.

“Inefficient. Poor value for money

Pros

Few features like photo identification and SALTing data from previous notes, were helpful.

Cons

ChiroTouch is nothing like the company promises you at the time of buying. The system is far from intuitive. You have to put in too much work. The system is always crashing. There are only limited options for customization. We encounter problems with the software at least once every month. Sometimes, it’s the billing, sometimes there’s a problem logging in, the system would crash or backups won’t happen. Theres always something with CT causing us trouble. The customer support is unreliable and inconsistent. They are never available when you need them.

“Average. Needs a lot of improvements

Pros

ChiroTouch software is very easy to use, no extra effort in learning the system after some due training. The patients database is very organized which makes locating data very easy. The appointments scheduling module is good. Workflow is streamlined.

Cons

Our experience with hasnt been the worst but not good either. The need to update the patient check-in/out section with respect to which body part is affected and related details. The most annoying things about it is that emails and reminders for appointments and tests dont send half the times. Customer service is spotty at best. They are either not available when needed or cant provide a satisfying answer.

“Great Customer Support

Pros

The system is organized in a way and it is not that difficult to learn about it. The customer support team is great, and they teach you a lot about the system. There are a few representatives that I talked to for help and they were really nice and never get annoyed by me asking so many questions or me not getting anything in the first go. It doesn’t require many steps to do things. Patient information is easy to locate. The reports that are generated are quite informative.

Cons

We had to call the customer support team quite a lot and which we thought wasn’t a great thing although they supported us in every way possible. The systems wasn’t easy to learn and figuring out their features and functions takes a while.

“ChiroTouch

Pros

This system is super awesome. I spend a huge part of my day scheduling and booking patients, whereas there are about 100 patients per day who I have to see, but which Chirotouch it is very easy to manage things and the system is functionable and easy to understand as well. The customer support team is great, and the price of this product is also good. My experience with Chirotouch is amazing.

Cons

It would be great if there was a button that could easily print all of the patients scheduled for the day in alphabetical order, as we still have a lot of patient files yet to be transferred to the computer, so we pull files manually.

“Seems very old

Pros

It is not that easy to find a pro for something that gives you a hard time and you don’t like, so can’t mention any.

Cons

Chirotouch isn’t a good system. It costed us a lot of our time and energy as we switched but it hasn’t been worth it. The customer support team is not so great, they are unable to solve any of our problems that we report to them. It seems like the employees that they have aren’t trained well. The representative usually never understands what the question is and never knows how to respond to it. The software itself is disorganized. It looks like it was made for people in the older age, not a good interface. The system is slow and is unable to do even easy tasks like printing and stuff. They don’t seem to improve.

“Extensive Software

Pros

The system is extensive, has a lot of great features. It is easy to use and can be customized according to what you desire. Although there are times when you’re unable to find things because they’re hidden. Patients can make their own appointments, describe their symptoms etc. It generates reports as well and gives an overview of the entire clinic, which is quite beneficial in many terms.

Cons

There are times when the system goes down and you’re unable to access any information that is on the system. The technical support isn’t that great. The user interface is not so good at all, generating reports usually requires a lot of clicking and reports cannot be customized easily. Although this system is complete and has a lot of great features, but I would still recommend you look for something else.

“The software has not given us any kind of trouble.

Pros

The features and functionalities are well sectioned and keep things well defined and easy to use. Once you get used to the look and feel of the system everything becomes easy and in place. It is easy to find whatever you’re looking for. The support is great, and you can customize it as well which is super awesome. Any user can easily get the hang of it. Each user has their own individual accounts and settings are completely separate and different for each which they can make themselves according to their requirements.

Cons

There are doctors that have left but still have their accounts and use them, we want to inactivate those accounts so that they don’t have access to our client information, we’ve even asked for help from the company but yet we haven’t been given any solution to this problem.

“Fast and Efficient

Pros

The product has amazing features, and it is really easy to use. Managing patient have become quite easy for us. The customer support team is superb, they always respond promptly, and you can easily get in touch with them through phone or online chat. They help you solve the problems that you’re facing with the system. Their SOAP templates are greats, makes notes fast and in an efficient way.

Cons

Software updates don’t really solve any of the problems that you might be facing with the system. The billing service in this system is not really that great, but it’s just okay.

“Great Experience

Pros

The EHR is extremely user-friendly. They have quite a lot of features and at our clinic we use all of their features. Billing and scheduling has never been this easy, but now with Chirotouch it is. The information collected at the front desk now is much more accurate. The Direct Connects feature is great and we get the best information in that option. It is a good product.

Cons

It would be better if their reporting could be a bit improved, as we like to compare annual statistics of current year to previous year, but we’re somehow unable to do it due to the reports coming out in a different form/pattern with different info. And if they could also add a time clock feature that tracks employee hours would make it amazing.

“Best practice management EHR for chiropractic

Pros

It is easy to find features and to use

Cons

Slow billing process