Cloud9 Ortho Reviews

Pros

I like how easily I can navigate to different screens for ortho! I feel there's so much more to learn since I only work with certain areas of the software!

Cons

There's nothing I don't like. It's such a cool place where I can ask for help, make suggestions, and request new features.

Pros

Being web-based ensures I have a reliable real-time connection.

Cons

We're always offering solutions that we add to our enhancement list for future upgrades.

Pros

I enjoy the function that allows me to easily write letters to doctors. It's also great to create extraction or expose requests for an Oral Surgeon. Recently, some of us in my office attended the Cloud 9 User meeting in New Orleans, which was incredibly helpful for learning more tips and tricks for the system.

Cons

I'm unsure whether there will be an update soon to allow for the use of 3D technology.

Pros

It's very user-friendly, even for us "old school" employees who prefer things unchanged.

Cons

I would have greatly appreciated more comprehensive initial training to better equip me with the necessary skills and knowledge from the outset.

Pros

The customer service is helpful, and the organization really keeps our practice running smoothly.

Cons

I've been using Cloud 9 for six months now, and I have no complaints at this time.

Pros

Cloud9 is very easy for me to use; I can figure things out pretty easily.

Cons

I really wish I could see appointment notes directly on the schedule page in the patient's chart.

Pros

I really love that we are cloud-based; it makes remote work very easy. There are so many things I appreciate about Cloud 9. Scheduling, in particular, is a breeze.

Cons

Running reports can be really challenging, especially if it's not a standard report. I also find that many tasks involve too many steps.

Pros

I love being able to access Cloud 9 from anywhere, especially now that there's a mobile app.

Cons

While there are some kinks that need fixing, I don't have any major complaints otherwise.

Pros

Managing and learning different features is straightforward and manageable.

Cons

Sometimes, the training from the software team takes much longer than expected.

Pros

Because it operates in the cloud, I have the flexibility to work from any location and at any time that suits me, ensuring seamless access and productivity regardless of my physical whereabouts.

Cons

I don't have any dislikes about this software.

Pros

I find it super easy to use and adjust. It's convenient that I can access anything from anywhere, anytime!

Cons

The treatment card functionality is tricky. We treat patients with braces and use the treatment card to track their progress. It's difficult to navigate and create specific reports, like for broken brackets, without running a general report first.

Pros

C9 is incredibly user-friendly and easy to use.

Cons

The platform could benefit from more complex customization options.

Pros

Initially, we liked how user-friendly this software was, but since the company was bought by an equity group, support is now non-existent.

Cons

There's no support available, and we're left without solutions for issues that previously worked. They blame external factors like Google, which doesn't seem relevant to our software's functionality.

Pros

This software is user-friendly. They've come a long way in making it more intuitive. I particularly like the new Cloud9 Signature, as it has significantly reduced paper usage and integrates information directly into the patient chart.

Cons

Clicking into different boxes across various areas of Cloud9 can be cumbersome. I also wish there was a way to make small notes directly on the schedule. This would help us manage appointment spots and communicate reasons for chair closures more effectively.

Pros

Overall, this software does exactly what I need and is very user-friendly.

Cons

Some features are displayed but are not usable right now; they seem to be just placeholders.

Pros

The reports that provide valuable insights and the ease with which scheduling can be managed are indispensable features of the software.

Cons

The layout isn't always intuitive, and learning to use the various reports can be challenging. It would be helpful to have a summary of each report's offerings within the software rather than having to refer to the manual.

Pros

I appreciate being able to access it from any computer, tablet, or phone.

Cons

If the internet goes down, Cloud 9 becomes inaccessible.

Pros

It's very intuitive to navigate. If you've used any other orthodontic software, you'll be pleased to know this is by far the best.

Cons

It's very simple to use, but I wish it had a few more features. For instance, when I click on X-ray, it doesn't pull up all the X-rays taken; I have to click on each series individually. A sidebar with all images accessible directly would be more efficient.

Pros

The ease of use allows me to check on many facets of patient treatment and information.

Cons

Occasionally, there are issues with sending out reminders.

Pros

I admire their modern look and feel, with new features added monthly. It's crucial for software to keep up with changing times!

Cons

I wish there was a customizable dashboard where I could quickly access the content I use most frequently.