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Reviews
Cloud9 Ortho Reviews
25 Review(s)
softwareOverall Rating
4.6
25 Review(s)
Rating Distribution
5
(17)
4
(7)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
25 Review(s)
Rating Distribution
5
(17)
4
(7)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Ortho Practice Positive
Ortho Practice Positive
Pros
I like how easily I can navigate to different screens for ortho! I feel there's so much more to learn since I only work with certain areas of the software!
Cons
There's nothing I don't like. It's such a cool place where I can ask for help, make suggestions, and request new features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Medical Practice, 11-50 employees
More than a year
November 2023
Cloud 9 Ortho Feedback
Cloud 9 Ortho Feedback
Pros
Being web-based ensures I have a reliable real-time connection.
Cons
We're always offering solutions that we add to our enhancement list for future upgrades.
Ease of use
10
Value for money
10
Customer Support
5
Functionality
7
Brayden
Medical Practice, 11-50 employees
More than a year
September 2023
Cloud 9 Review
Cloud 9 Review
Pros
I enjoy the function that allows me to easily write letters to doctors. It's also great to create extraction or expose requests for an Oral Surgeon. Recently, some of us in my office attended the Cloud 9 User meeting in New Orleans, which was incredibly helpful for learning more tips and tricks for the system.
Cons
I'm unsure whether there will be an update soon to allow for the use of 3D technology.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Lora
Medical Practice, 11-50 employees
More than a year
March 2023
Cloud 9 Survey
Cloud 9 Survey
Pros
It's very user-friendly, even for us "old school" employees who prefer things unchanged.
Cons
I would have greatly appreciated more comprehensive initial training to better equip me with the necessary skills and knowledge from the outset.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Tasha
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2023
Benefits of Using Cloud 9
Benefits of Using Cloud 9
Pros
The customer service is helpful, and the organization really keeps our practice running smoothly.
Cons
I've been using Cloud 9 for six months now, and I have no complaints at this time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angie
Hospital & Health Care, 11-50 employees
Less than 6 months
March 2023
Easy
Easy
Pros
Cloud9 is very easy for me to use; I can figure things out pretty easily.
Cons
I really wish I could see appointment notes directly on the schedule page in the patient's chart.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
April
Medical Practice, 11-50 employees
Less than 6 months
March 2023
Cloud 9 has been a good upgrade for our office.
Cloud 9 has been a good upgrade for our office.
Pros
I really love that we are cloud-based; it makes remote work very easy. There are so many things I appreciate about Cloud 9. Scheduling, in particular, is a breeze.
Cons
Running reports can be really challenging, especially if it's not a standard report. I also find that many tasks involve too many steps.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Roxanna
Health, Wellness and Fitness, 1-10 employees
Less than a year
March 2023
Great software. Easy to use and easy to teach!
Great software. Easy to use and easy to teach!
Pros
I love being able to access Cloud 9 from anywhere, especially now that there's a mobile app.
Cons
While there are some kinks that need fixing, I don't have any major complaints otherwise.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Lisa
Health, Wellness and Fitness, 1-10 employees
More than a year
March 2023
User Friendly Software for Practice needs
User Friendly Software for Practice needs
Pros
Managing and learning different features is straightforward and manageable.
Cons
Sometimes, the training from the software team takes much longer than expected.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Akshya
Medical Practice, 11-50 employees
More than a year
March 2023
user friendly and awesome tech support
user friendly and awesome tech support
Pros
Because it operates in the cloud, I have the flexibility to work from any location and at any time that suits me, ensuring seamless access and productivity regardless of my physical whereabouts.
Cons
I don't have any dislikes about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angelica
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2022
Great for Ortho/Dental Practices
Great for Ortho/Dental Practices
Pros
I find it super easy to use and adjust. It's convenient that I can access anything from anywhere, anytime!
Cons
The treatment card functionality is tricky. We treat patients with braces and use the treatment card to track their progress. It's difficult to navigate and create specific reports, like for broken brackets, without running a general report first.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Medical Practice, 11-50 employees
More than a year
August 2022
Review of Cloud 9 Ortho
Review of Cloud 9 Ortho
Pros
C9 is incredibly user-friendly and easy to use.
Cons
The platform could benefit from more complex customization options.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Thomas
Medical Practice, 11-50 employees
More than a year
August 2022
It could be better/ No support anymore!
It could be better/ No support anymore!
Pros
Initially, we liked how user-friendly this software was, but since the company was bought by an equity group, support is now non-existent.
Cons
There's no support available, and we're left without solutions for issues that previously worked. They blame external factors like Google, which doesn't seem relevant to our software's functionality.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
6
Deborah
Medical Practice, 1-10 employees
More than a year
August 2022
Insurance/ Financial Coordinator
Insurance/ Financial Coordinator
Pros
This software is user-friendly. They've come a long way in making it more intuitive. I particularly like the new Cloud9 Signature, as it has significantly reduced paper usage and integrates information directly into the patient chart.
Cons
Clicking into different boxes across various areas of Cloud9 can be cumbersome. I also wish there was a way to make small notes directly on the schedule. This would help us manage appointment spots and communicate reasons for chair closures more effectively.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Danielle
Hospital & Health Care, 1-10 employees
More than a year
August 2022
User Friendly
User Friendly
Pros
Overall, this software does exactly what I need and is very user-friendly.
Cons
Some features are displayed but are not usable right now; they seem to be just placeholders.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lia
Medical Practice, 11-50 employees
Less than 6 months
July 2022
Thoughts on Cloud9
Thoughts on Cloud9
Pros
The reports that provide valuable insights and the ease with which scheduling can be managed are indispensable features of the software.
Cons
The layout isn't always intuitive, and learning to use the various reports can be challenging. It would be helpful to have a summary of each report's offerings within the software rather than having to refer to the manual.
Ease of use
7
Value for money
8
Customer Support
5
Functionality
9
Jean
Medical Practice, 1-10 employees
More than a year
July 2022
Cloud 9 review
Cloud 9 review
Pros
I appreciate being able to access it from any computer, tablet, or phone.
Cons
If the internet goes down, Cloud 9 becomes inaccessible.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kayla
Hospital & Health Care, 1-10 employees
More than a year
July 2022
Club9
Club9
Pros
It's very intuitive to navigate. If you've used any other orthodontic software, you'll be pleased to know this is by far the best.
Cons
It's very simple to use, but I wish it had a few more features. For instance, when I click on X-ray, it doesn't pull up all the X-rays taken; I have to click on each series individually. A sidebar with all images accessible directly would be more efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melody
Hospital & Health Care, 1-10 employees
Less than 6 months
July 2022
Cloud 9
Cloud 9
Pros
The ease of use allows me to check on many facets of patient treatment and information.
Cons
Occasionally, there are issues with sending out reminders.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Brenda
Hospital & Health Care, 1-10 employees
More than a year
July 2022
I'm on Cloud9
I'm on Cloud9
Pros
I admire their modern look and feel, with new features added monthly. It's crucial for software to keep up with changing times!
Cons
I wish there was a customizable dashboard where I could quickly access the content I use most frequently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Health, Wellness and Fitness, 11-50 employees
More than a year
July 2022
Cloud9 Review
Cloud9 Review
Pros
Charting and maintaining patient records, including imaging and documents, are easily accomplished.
Cons
Organizing and keeping track of referring offices could be streamlined. Currently, there's no way to combine multiple doctors within the same practice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alissa
Medical Practice, 11-50 employees
More than a year
July 2022
Cloud9
Cloud9
Pros
Cloud 9 software is easy to learn and use daily. Its many features help our practice run efficiently. I appreciate that our phone software syncs perfectly to send appointment reminders to patients. Cloud9 Signature is fantastic for sending documents and ensuring all the correct information reaches new and existing patients.
Cons
Location-specific reminders would be really helpful, especially for managing multiple office locations.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Kelsey
Medical Practice, 11-50 employees
More than a year
July 2022
Overall Happy
Overall Happy
Pros
There are multiple ways to perform the same functions. Automatic payments can be re-run after they're declined.
Cons
When the internet is down, we're unable to use the system. While there are many places to make notes and navigate through, once you get used to it, it becomes manageable.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Krista
Medical Practice, 11-50 employees
More than a year
July 2022
Great Software
Great Software
Pros
It's incredibly simple to enter and submit claims with the software. I also love how easy it is to add notes regarding benefits.
Cons
I'm still exploring the various reports available, but the flexibility in how you can run them is definitely a plus!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Macy
Medical Practice, 11-50 employees
More than a year
July 2022
Cloud 9 review
Cloud 9 review
Pros
One of the pros of the software is the payment tab; it's very user-friendly and works seamlessly to keep everything organized.
Cons
When checking out a patient, the tabs on the bottom of the screen keep switching back to the schedule, which adds time to the checkout process.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Steph
Medical Practice, 11-50 employees
More than a year
February 2021
Filters
Sort by:
Ortho Practice Positive
Ortho Practice Positive
Pros
I like how easily I can navigate to different screens for ortho! I feel there's so much more to learn since I only work with certain areas of the software!
Cons
There's nothing I don't like. It's such a cool place where I can ask for help, make suggestions, and request new features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Medical Practice, 11-50 employees
More than a year
November 2023
Cloud 9 Ortho Feedback
Cloud 9 Ortho Feedback
Pros
Being web-based ensures I have a reliable real-time connection.
Cons
We're always offering solutions that we add to our enhancement list for future upgrades.
Ease of use
10
Value for money
10
Customer Support
5
Functionality
7
Brayden
Medical Practice, 11-50 employees
More than a year
September 2023
Cloud 9 Review
Cloud 9 Review
Pros
I enjoy the function that allows me to easily write letters to doctors. It's also great to create extraction or expose requests for an Oral Surgeon. Recently, some of us in my office attended the Cloud 9 User meeting in New Orleans, which was incredibly helpful for learning more tips and tricks for the system.
Cons
I'm unsure whether there will be an update soon to allow for the use of 3D technology.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Lora
Medical Practice, 11-50 employees
More than a year
March 2023
Cloud 9 Survey
Cloud 9 Survey
Pros
It's very user-friendly, even for us "old school" employees who prefer things unchanged.
Cons
I would have greatly appreciated more comprehensive initial training to better equip me with the necessary skills and knowledge from the outset.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Tasha
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2023
Benefits of Using Cloud 9
Benefits of Using Cloud 9
Pros
The customer service is helpful, and the organization really keeps our practice running smoothly.
Cons
I've been using Cloud 9 for six months now, and I have no complaints at this time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angie
Hospital & Health Care, 11-50 employees
Less than 6 months
March 2023
Easy
Easy
Pros
Cloud9 is very easy for me to use; I can figure things out pretty easily.
Cons
I really wish I could see appointment notes directly on the schedule page in the patient's chart.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
April
Medical Practice, 11-50 employees
Less than 6 months
March 2023
Cloud 9 has been a good upgrade for our office.
Cloud 9 has been a good upgrade for our office.
Pros
I really love that we are cloud-based; it makes remote work very easy. There are so many things I appreciate about Cloud 9. Scheduling, in particular, is a breeze.
Cons
Running reports can be really challenging, especially if it's not a standard report. I also find that many tasks involve too many steps.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Roxanna
Health, Wellness and Fitness, 1-10 employees
Less than a year
March 2023
Great software. Easy to use and easy to teach!
Great software. Easy to use and easy to teach!
Pros
I love being able to access Cloud 9 from anywhere, especially now that there's a mobile app.
Cons
While there are some kinks that need fixing, I don't have any major complaints otherwise.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Lisa
Health, Wellness and Fitness, 1-10 employees
More than a year
March 2023
User Friendly Software for Practice needs
User Friendly Software for Practice needs
Pros
Managing and learning different features is straightforward and manageable.
Cons
Sometimes, the training from the software team takes much longer than expected.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Akshya
Medical Practice, 11-50 employees
More than a year
March 2023
user friendly and awesome tech support
user friendly and awesome tech support
Pros
Because it operates in the cloud, I have the flexibility to work from any location and at any time that suits me, ensuring seamless access and productivity regardless of my physical whereabouts.
Cons
I don't have any dislikes about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angelica
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2022
Great for Ortho/Dental Practices
Great for Ortho/Dental Practices
Pros
I find it super easy to use and adjust. It's convenient that I can access anything from anywhere, anytime!
Cons
The treatment card functionality is tricky. We treat patients with braces and use the treatment card to track their progress. It's difficult to navigate and create specific reports, like for broken brackets, without running a general report first.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Medical Practice, 11-50 employees
More than a year
August 2022
Review of Cloud 9 Ortho
Review of Cloud 9 Ortho
Pros
C9 is incredibly user-friendly and easy to use.
Cons
The platform could benefit from more complex customization options.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Thomas
Medical Practice, 11-50 employees
More than a year
August 2022
It could be better/ No support anymore!
It could be better/ No support anymore!
Pros
Initially, we liked how user-friendly this software was, but since the company was bought by an equity group, support is now non-existent.
Cons
There's no support available, and we're left without solutions for issues that previously worked. They blame external factors like Google, which doesn't seem relevant to our software's functionality.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
6
Deborah
Medical Practice, 1-10 employees
More than a year
August 2022
Insurance/ Financial Coordinator
Insurance/ Financial Coordinator
Pros
This software is user-friendly. They've come a long way in making it more intuitive. I particularly like the new Cloud9 Signature, as it has significantly reduced paper usage and integrates information directly into the patient chart.
Cons
Clicking into different boxes across various areas of Cloud9 can be cumbersome. I also wish there was a way to make small notes directly on the schedule. This would help us manage appointment spots and communicate reasons for chair closures more effectively.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Danielle
Hospital & Health Care, 1-10 employees
More than a year
August 2022
User Friendly
User Friendly
Pros
Overall, this software does exactly what I need and is very user-friendly.
Cons
Some features are displayed but are not usable right now; they seem to be just placeholders.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lia
Medical Practice, 11-50 employees
Less than 6 months
July 2022
Thoughts on Cloud9
Thoughts on Cloud9
Pros
The reports that provide valuable insights and the ease with which scheduling can be managed are indispensable features of the software.
Cons
The layout isn't always intuitive, and learning to use the various reports can be challenging. It would be helpful to have a summary of each report's offerings within the software rather than having to refer to the manual.
Ease of use
7
Value for money
8
Customer Support
5
Functionality
9
Jean
Medical Practice, 1-10 employees
More than a year
July 2022
Cloud 9 review
Cloud 9 review
Pros
I appreciate being able to access it from any computer, tablet, or phone.
Cons
If the internet goes down, Cloud 9 becomes inaccessible.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kayla
Hospital & Health Care, 1-10 employees
More than a year
July 2022
Club9
Club9
Pros
It's very intuitive to navigate. If you've used any other orthodontic software, you'll be pleased to know this is by far the best.
Cons
It's very simple to use, but I wish it had a few more features. For instance, when I click on X-ray, it doesn't pull up all the X-rays taken; I have to click on each series individually. A sidebar with all images accessible directly would be more efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melody
Hospital & Health Care, 1-10 employees
Less than 6 months
July 2022
Cloud 9
Cloud 9
Pros
The ease of use allows me to check on many facets of patient treatment and information.
Cons
Occasionally, there are issues with sending out reminders.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Brenda
Hospital & Health Care, 1-10 employees
More than a year
July 2022
I'm on Cloud9
I'm on Cloud9
Pros
I admire their modern look and feel, with new features added monthly. It's crucial for software to keep up with changing times!
Cons
I wish there was a customizable dashboard where I could quickly access the content I use most frequently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Health, Wellness and Fitness, 11-50 employees
More than a year
July 2022
Cloud9 Review
Cloud9 Review
Pros
Charting and maintaining patient records, including imaging and documents, are easily accomplished.
Cons
Organizing and keeping track of referring offices could be streamlined. Currently, there's no way to combine multiple doctors within the same practice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alissa
Medical Practice, 11-50 employees
More than a year
July 2022
Cloud9
Cloud9
Pros
Cloud 9 software is easy to learn and use daily. Its many features help our practice run efficiently. I appreciate that our phone software syncs perfectly to send appointment reminders to patients. Cloud9 Signature is fantastic for sending documents and ensuring all the correct information reaches new and existing patients.
Cons
Location-specific reminders would be really helpful, especially for managing multiple office locations.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Kelsey
Medical Practice, 11-50 employees
More than a year
July 2022
Overall Happy
Overall Happy
Pros
There are multiple ways to perform the same functions. Automatic payments can be re-run after they're declined.
Cons
When the internet is down, we're unable to use the system. While there are many places to make notes and navigate through, once you get used to it, it becomes manageable.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Krista
Medical Practice, 11-50 employees
More than a year
July 2022
Great Software
Great Software
Pros
It's incredibly simple to enter and submit claims with the software. I also love how easy it is to add notes regarding benefits.
Cons
I'm still exploring the various reports available, but the flexibility in how you can run them is definitely a plus!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Macy
Medical Practice, 11-50 employees
More than a year
July 2022
Cloud 9 review
Cloud 9 review
Pros
One of the pros of the software is the payment tab; it's very user-friendly and works seamlessly to keep everything organized.
Cons
When checking out a patient, the tabs on the bottom of the screen keep switching back to the schedule, which adds time to the checkout process.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Steph
Medical Practice, 11-50 employees
More than a year
February 2021