softwareCompuGroup Medical (CGM) EMR Software Reviews
50 Reviews
Overall Rating
4
50 Reviews
Rating Distribution
5
(22)
4
(16)
3
(6)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
50 Reviews
Rating Distribution
5
(22)
4
(16)
3
(6)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Unmatched customer service.
Unmatched customer service.
Pros
I dont think there are any other software companies out there whose customer support is as great as this one. They always respond and are ready to troubleshoot whenever you require it. It is pretty easy to learn, and it mostly takes a single session of training for my clients to use it.
Cons
It would be nice if the paper super bills could be replaced by using tablets or iPads.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
David
HTI Medical Billing, 100-499 employees
Nov 20, 2022
Office manager
Office manager
Pros
CompuGroup Medical (CGM) EMR Software is simple to use and can be customized to cater to your practice needs. Initial training sessions and ongoing learning modules are very helpful.
Cons
I have nothing negative to say about the software except that the customer care department could be a bit more responsive.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Ann
James G. Ralston MD, Not specified employees
Oct 20, 2022
Happy customer!
Happy customer!
Pros
It has increased my workflow efficiency as it is very simple and user-friendly. I like that all the billing files are completely customizable.
Cons
There is nothing that I do not like about this product, no complaints from me or my staff.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
CINDY
GULF STATES REHAB, 1 employees
Sep 20, 2022
Using it for 8 years
Using it for 8 years
Pros
The software is user-friendly and has many useful features at a click away.
Cons
Ongoing monthly charges are a bit of a distraction at times.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Janet
MediHelp Inc, Not specified employees
Sep 15, 2022
A good pick.
A good pick.
Pros
I Love the CompuGroup Medical (CGM) EMR Software and its notes and charting features that can be customized. I really like how easy it is to switch between charting and billing. Provides ERAs direct receivables.
Cons
There are a few errors to be found in the system. Customer service is usually quick to respond to our queries. The majority of the problems have been resolved.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Ann Marie
Rutgers University Behavioral Health Care, 10-49 employees
Jul 13, 2022
Increased productivity.
Increased productivity.
Pros
CompuGroup Medical connects every part of your workplace, including scheduling, billing, and notes. The program helps the office become more highly productive. The simplicity of obtaining a reliable and timely medical note. Its convenient to take notes on your mobile device.
Cons
At first, some of the billing remittances can be challenging because of the mid to high learning curve. It becomes simpler after a few repetitions of the same problems.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Thomas
Chicago Spine and Sports, 10-49 employees
May 15, 2022
My favorite software so far!
My favorite software so far!
Pros
CompuGroup Medical (CGM) EMR Software love this software. It is web-based and I cant help but be impressed by its speed. Another bonus is that it is very easy to navigate and takes no time to learn at all; no learning curve!
Cons
I am along with y team are highly satisfied with the services.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
David
Bryner Family Medicine, - employees
May 10, 2022
Reduces staff requirement.
Reduces staff requirement.
Pros
The program eliminates the need for additional personnel and performs admirably with fewer office workers. The simplicity with which the portal system, scheduler, bill payments, and billing can be used to communicate with patients is quite excellent.
Cons
Since not all features are needed for my use of the app, Id like to configure options and make them match for pricing.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Artemio
Back & Joint Rehab Center, 2-9 employees
Apr 20, 2022
Saves time and paper
Saves time and paper
Pros
Patient records, forms, and documentation are all electronic so you do not need paper anymore which is quite convenient. There are a ton of options for customization. Auto-fill features reduce the time spent on forms.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Burt
Aden Pain Relief, 10-49 employees
Apr 10, 2022
We love it.
We love it.
Pros
This system is well-liked by all of our employees and providers. Its so very easy to use; we have our own protocols, and I like that we can customize all of the templates to suit our needs. It includes all of the features we require and more. Also, if theres anything you dont like, you can simply cover it! The patient portal is extremely popular with our patients. This device is HIPAA-compliant and reasonably priced. Very impressive work.
Cons
If you have numerous locations, online scheduling can be difficult. Our account manager, on the other hand, was able to assist us in determining the best method for getting this setup.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Carla
Sauler Institute of Tattooing, 2-9 employees
Jun 21, 2021
Simple and easy.
Simple and easy.
Pros
Its simple to use, they have a pleasant staff, and I admire how quickly responses are sent.
Cons
The inability to contact a spokesperson, the lengthy process of completing a request form, and the limitation to see all messages in one group.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Helen
Mind Study Center, 2-9 employees
Apr 14, 2021
Free-trial user.
Free-trial user.
Pros
There were several advantages of using this EMR. The user interface is simple and intuitive. It is a fast web-based software and has a PDF export feature.
Cons
Since it was the free edition, the inability to use procedure codes was not a major con. Aside from that, I didnt have any negative experiences.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
guillermo
Guillermo Gomez, LAc, 1 employees
Apr 14, 2021
Personalization of templates is a bonus.
Personalization of templates is a bonus.
Pros
It is a user-friendly software. Customization is easy, and templates are simple to create.
Cons
If several tabs are open at the same time, it can be inconvenient. Entering multiple lines of data through drop-down menus for building templates was simple due to the cut and paste feature. Now, it is very time-consuming after the latest update.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Samantha
Alvarez Vision, 100-499 employees
Apr 14, 2021
Experience as a student.
Experience as a student.
Pros
The programme helped me become more acquainted with the EHR. I enjoyed being able to see how an EHR worked and how to use it.
Cons
The user interface was a bit confusing and took a long time to get used to. I had my mentor assist me, and it took forever for us to finish.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Christina
Central Arizona College, 1 employees
Apr 14, 2021
Great software.
Great software.
Pros
There are several functions included. The cloud connectivity is fantastic. The various types of forms have a lot of automation built-in, so you wont have to fill out the same information over and over again. Its a lot easier to manage patients and schedules now than it was before.
Cons
It takes the workers at least a month to learn how to use it instinctively. The training was beneficial, but not sufficient. I mostly wish they had more tools for help than just an email ticket. It would be best to have a live chat option or a phone number to dial.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Fabe
Epik Chiro, 2-9 employees
Apr 14, 2021
Easy to train staff.
Easy to train staff.
Pros
The product is simple to comprehend. Documentation is taken in a straightforward manner. It is simple to train new workers.
Cons
Not that this is a bad thing, but I havent been able to deal with the device on a regular basis. Id like a new start with the system.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Leisa
Westcliff Optometry, 2-9 employees
Apr 14, 2021
Not good enough.
Not good enough.
Pros
The only thing I like about this app is that it works in the same way as practice fusion. I cant say something good about this software; instead, I wish I could get the phoenix EMR.
Cons
There is no customer service. I have had no help and the reps may not call back. It was a poor move to introduce this programme, which I am looking to replace but am bound by the contract.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
5
frederic
disc, 2-9 employees
Apr 14, 2021
Great layout and functionality.
Great layout and functionality.
Pros
Excellent customer support and easy navigation. The team is constantly looking for new ways to make customers happy while delivering outstanding service. Often, problem-solving abilities are excellent. Following up on issues is often completed promptly. I recommend them to potential clients or practitioners because I know they have a stellar reputation and exceptional people skills.
Cons
There are no drawbacks here. However, there is always room for advancement. If I had to suggest something to improve, it would be follow-up speeds. Despite the fact that they are already fantastic at following up.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Simona
FirstSight Vision Services, 100-499 employees
Apr 14, 2021
Smooth interface.
Smooth interface.
Pros
There are several features in the free edition, as well as paid upgrade options. The user interface is easy to use. The navigation is straightforward and intuitive.
Cons
Despite my vast experience with both paper charts and downloaded apps, Im always skeptical of "online" EHRs.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Cory
Cory A. Waldman, M.D., APC, 1 employees
Apr 14, 2021
Time efficient.
Time efficient.
Pros
What I like best about the app is that I can look up any question and find an answer. This app is fantastic, and I would recommend it to everyone.
Cons
The website has a tendency to freeze at times. Moreover, there is so much to this product, that there isnt enough time to go through it all at once.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Diamond
DOPE BLESSINGS, 10-49 employees
Apr 14, 2021
Reasonable cost.
Reasonable cost.
Pros
The reasonable cost is the best quality of CGM DAQbilling. Its also simple to file claims and handle the scheduler. Finally, customer service is easy to contact, available, and helpful.
Cons
I wish CGM would send out more industry alerts. Theres a lot going on these days, and the more assistance we get, the more competitive we will all be.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Macy
Markey Cancer Center , 50-99 employees
Apr 14, 2021
From a dermatologists perspective.
From a dermatologists perspective.
Pros
The clear, plain, easy-on-the-eyes, and user-friendly format is what I like most about this product. The data transfer from visionary to DAQ was also a breeze. Staff from the vendor support and training departments have been nothing short of pleasant, polite, and competent.
Cons
This products lack of cross-checking of patient names and/or DOBs while establishing a new patient account is one of my biggest concerns. If this isnt achieved, accounts can and will be duplicated.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Lisa P.
Kentucky Clinic South , 2-9 employees
Apr 14, 2021
One of the best.
One of the best.
Pros
The product is simple to use and personalized. Regardless of whether I call sales or technical support, the vendor is always helpful. The technical staff is extremely competent, polite, and attentive. After the sale, the sales department will continue to take calls and assist as required! Its great to talk to people who know what theyre talking about when it comes to medical billing.
Cons
Id like to be able to contact technical help at odd hours or on weekends. It would be good to have the choice, even if I dont think Ill ever use it.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Leo
Daytop New Jersey, 10-49 employees
Apr 14, 2021
For podiatry practice.
For podiatry practice.
Pros
Customer service is timely, courteous, and dedicated to resolving the problem. For podiatrists, this app is a decent option. There was an issue with having those podiatry-specific statements approved when we first began using this software, but that issue has been resolved, and users can now expect a smooth transition to DAQ.
Cons
The system will occasionally move so slowly that it will need to be restarted. Any claim that is currently being worked on will be lost and will have to be started all over again.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Bobbi D.
UUG, 100-499 employees
Apr 14, 2021
Checks all the boxes
Checks all the boxes
Pros
The complete EHR and practice management solution allows us to schedule, diagnose, bill and check-out patients from within the same system.
Cons
The customer service could use more training on the technical aspects of the software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Derrick
Ezra Knee and Hip Joint Treatment, 10-49 employees
Apr 12, 2021
Works best for me.
Works best for me.
Pros
I was using LabDAQ before I switched to DAQbilling. The fact that I can communicate between the two programs saves me a lot of time in accessing data such as demographics and insurance information etc.
Cons
When I manually feed in the dx codes, they apply themselves to each CPT that is in the order. I need to erase them, as I dont need this to happen, and this wastes a lot of time.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Leslie
Porite Clinical Laboratory, 1 employees
Apr 07, 2021
Training could be improved.
Training could be improved.
Pros
This software has great ease of use. It is simple to learn, and I love to use the scheduler.
Cons
I do not like how when a patient calls, there is not a single screen to look at an account.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Andy
Community Medical Center Inc., 10-49 employees
Apr 07, 2021
Straight forward and simple.
Straight forward and simple.
Pros
I appreciate how easy it is to use DAQbilling, claim submission, and payment posting is very simple with this.
Cons
The training provided was not the very best, and every time we encountered a problem, we had to look it up ourselves.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Barbara G.
Nada Zaknoun MD, 1 employees
Apr 07, 2021
Smart billing.
Smart billing.
Pros
It provides us with the best quality of CGM DAQbilling that is available at this price. With this, it is easy for us to submit patient claims.
Cons
I find it difficult to run reports that give the specific information which I am looking for.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
John Stewart
Northwestern Medical Association , 50-99 employees
Apr 07, 2021
Not user-friendly.
Not user-friendly.
Pros
I can easily manage the scheduler with this software. The customer support is very helpful, and they are also easy to reach out to.
Cons
It is difficult for us to seamlessly integrate ERA’s into practice management. Most of the time, it needs to be done manually by entering data and scanning EOBs. The practice management is not user-friendly at all.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
5
Phillip
Neuropsychology Consultants, 10-49 employees
Apr 07, 2021
Customer support responds quickly.
Customer support responds quickly.
Pros
This software has been a very helpful tool for me as an office manager. The customer support is pretty impressive. The representatives know what they are talking about and are able to resolve the issues.
Cons
This software is not available to MAC users as of now. it is a problem for us as the majority of our staff uses MAC computers.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Shelley
Neuropsychology Consultants, 10-49 employees
Apr 07, 2021
Easy navigation.
Easy navigation.
Pros
Navigation through the different panes is very easy. DAQbilling feature has revolutionized medical billing for us.
Cons
I find it a little too expensive.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
David
Davids Clinical Center , 1 employees
Apr 07, 2021
Efficient software.
Efficient software.
Pros
I am quite happy with this software choice. It is very efficient and has a very user-friendly interface.
Cons
After every software update, certain issues arise which require time to be resolved.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Karri
Stonecreek Medical Associates, 2-9 employees
Apr 07, 2021
Best EMR out there!
Best EMR out there!
Pros
This is by far the best EMR software that I have come across to date. It is very user-friendly and is packed with amazing features like customizable templates, billing, patient portal, e-prescription, and so much more.
Cons
I have not encountered any problems with this software yet.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Marisa
Stifuen Enterprises, 100-499 employees
Apr 05, 2021
Convenient
Convenient
Pros
It is designed with care and everything is put together in a way that saves our times and helps us easily navigate through.
Cons
There is nothing specific that I disliked except for the price.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Gordon
Parish Medical Center, 2-9 employees
Apr 05, 2021
Using this since long
Using this since long
Pros
This software is easy to use and navigate through. It works efficiently and it provides medical solutions to the practitioners
Cons
No complaint as per date.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Nihan
James G. Ralston MD , 1000+ employees
Mar 26, 2021
Overall experience
Overall experience
Pros
Generally, things are well put together and work helpfully together.
Cons
Nothing negative about this.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Aeliya
Hospital and Health Care, 10-49 employees
Mar 23, 2021
In general
In general
Pros
In general things are well put together and works helpfully together
Cons
Uncertain on the off chance that I can say there was anything particular that I detested
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Melo
Hospital and Health Care, 10-49 employees
Mar 10, 2021
A good experience overall
A good experience overall
Pros
It works conveniently and all the features are arranged together in a nice way.
Cons
Couldnt find a single thing that I dont like.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Emily
Hospital and Health Care, 10-49 employees
Mar 04, 2021
Worse than expected
Worse than expected
Pros
It actually doesnt have a lot of good features that help me but it is affordable. Thats all I can say about this.
Cons
Poor customer support. Payment issues are there since we started using this app.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Steve
Medical Practice, 10-49 employees
Feb 26, 2021
The EHR is great.
The EHR is great.
Pros
It is very easy to customize templates to what we want.
Cons
I dont like the form design as it is very technical for my liking.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Pamela
Gookomis Endaad, 11-50 employees employees
Sep 15, 2020
Used for podiatry practice
Used for podiatry practice
Pros
Im impressed with its customer support, they address issues in timely manner and work with you until the issue is resolved.
Cons
At times the application is slow slow and needs a reboot. work can be lost in the process.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Bobbi
Mary Gail Kwiecinski DPM PC, Not specified employees
Aug 21, 2018
DAQ billing
DAQ billing
Pros
Billing is easy to do. Scheduler module has solid functions.
Cons
Our training didnt go as expected. Everytime we had an issue that they couldnt rectify on spot, we were assured that technical team will get back to us with a solution.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Barbara
Nada Zaknoun MD, Not specified employees
Jan 19, 2018
CGMDAQ Billing Review
CGMDAQ Billing Review
Pros
The software offers easy navigation and user friendly interface for your billing needs.
Cons
Software updates often create issues which takes some time to resolve. Expensive.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Karri
Stonecreek Medical Associates, Not specified employees
Sep 17, 2017
User-friendly
User-friendly
Pros
Simple to use, user-friendly and efficient.
Cons
No issue, no compliant.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
CINDY
GULF STATES REHAB, Not specified employees
Jul 16, 2017
I used this software
I used this software
Pros
I am really impressed with customer support service - they always respond in timely manner.
Cons
It cannot be run on MAC while majority of my clients use MAC computers.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
5
Shelley
Neuropsychology Consultants, Not specified employees
Apr 18, 2017
New user
New user
Pros
The software is user-friendly allowing you to easily navigate through the interface. Ive found the customer support service to be very accomodating.
Cons
Some features are hard to use when you are new user but technical staff always helps you.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Betty
Max Comp Billing, Not specified employees
Apr 15, 2017
Terrible billing software for large enterprises.
Terrible billing software for large enterprises.
Pros
Hard to find one. It can be integrated with Labdaq.
Cons
A lot of claims never reached the insurance company and upon enquiry vendor always blamed some kind of update or features that were erroneously used by the client.
Ease of use
3
Value for money
4
Customer Support
2
Functionality
3
J
TEN Healthcare, 11-50 employees employees
Jul 14, 2016
Good Billling Module and Tools for providers
Good Billling Module and Tools for providers
Pros
The billing side of the software works with a fair amount of steadiness making sure that cash flow is not a concern anymore.
Cons
You can save used phrases but only as non-editable blocks, which is annoying for recruiting notes.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
2
CINDY
GULF STATES REHAB, 2-10 employees employees
May 19, 2016
Bad customer support that is unavailable when needed the most
Bad customer support that is unavailable when needed the most
Pros
The software as a whole is sub-par.
Cons
Apart from support issues, a lot of encounters were lost between software and clearning house.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
3
Steve
FSF, 11-50 employees employees
Apr 13, 2016
Filters
Unmatched customer service.
Unmatched customer service.
Pros
I dont think there are any other software companies out there whose customer support is as great as this one. They always respond and are ready to troubleshoot whenever you require it. It is pretty easy to learn, and it mostly takes a single session of training for my clients to use it.
Cons
It would be nice if the paper super bills could be replaced by using tablets or iPads.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
David
HTI Medical Billing, 100-499 employees
Nov 20, 2022
Office manager
Office manager
Pros
CompuGroup Medical (CGM) EMR Software is simple to use and can be customized to cater to your practice needs. Initial training sessions and ongoing learning modules are very helpful.
Cons
I have nothing negative to say about the software except that the customer care department could be a bit more responsive.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Ann
James G. Ralston MD, Not specified employees
Oct 20, 2022
Happy customer!
Happy customer!
Pros
It has increased my workflow efficiency as it is very simple and user-friendly. I like that all the billing files are completely customizable.
Cons
There is nothing that I do not like about this product, no complaints from me or my staff.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
CINDY
GULF STATES REHAB, 1 employees
Sep 20, 2022
Using it for 8 years
Using it for 8 years
Pros
The software is user-friendly and has many useful features at a click away.
Cons
Ongoing monthly charges are a bit of a distraction at times.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Janet
MediHelp Inc, Not specified employees
Sep 15, 2022
A good pick.
A good pick.
Pros
I Love the CompuGroup Medical (CGM) EMR Software and its notes and charting features that can be customized. I really like how easy it is to switch between charting and billing. Provides ERAs direct receivables.
Cons
There are a few errors to be found in the system. Customer service is usually quick to respond to our queries. The majority of the problems have been resolved.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Ann Marie
Rutgers University Behavioral Health Care, 10-49 employees
Jul 13, 2022
Increased productivity.
Increased productivity.
Pros
CompuGroup Medical connects every part of your workplace, including scheduling, billing, and notes. The program helps the office become more highly productive. The simplicity of obtaining a reliable and timely medical note. Its convenient to take notes on your mobile device.
Cons
At first, some of the billing remittances can be challenging because of the mid to high learning curve. It becomes simpler after a few repetitions of the same problems.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Thomas
Chicago Spine and Sports, 10-49 employees
May 15, 2022
My favorite software so far!
My favorite software so far!
Pros
CompuGroup Medical (CGM) EMR Software love this software. It is web-based and I cant help but be impressed by its speed. Another bonus is that it is very easy to navigate and takes no time to learn at all; no learning curve!
Cons
I am along with y team are highly satisfied with the services.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
David
Bryner Family Medicine, - employees
May 10, 2022
Reduces staff requirement.
Reduces staff requirement.
Pros
The program eliminates the need for additional personnel and performs admirably with fewer office workers. The simplicity with which the portal system, scheduler, bill payments, and billing can be used to communicate with patients is quite excellent.
Cons
Since not all features are needed for my use of the app, Id like to configure options and make them match for pricing.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Artemio
Back & Joint Rehab Center, 2-9 employees
Apr 20, 2022
Saves time and paper
Saves time and paper
Pros
Patient records, forms, and documentation are all electronic so you do not need paper anymore which is quite convenient. There are a ton of options for customization. Auto-fill features reduce the time spent on forms.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Burt
Aden Pain Relief, 10-49 employees
Apr 10, 2022
We love it.
We love it.
Pros
This system is well-liked by all of our employees and providers. Its so very easy to use; we have our own protocols, and I like that we can customize all of the templates to suit our needs. It includes all of the features we require and more. Also, if theres anything you dont like, you can simply cover it! The patient portal is extremely popular with our patients. This device is HIPAA-compliant and reasonably priced. Very impressive work.
Cons
If you have numerous locations, online scheduling can be difficult. Our account manager, on the other hand, was able to assist us in determining the best method for getting this setup.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Carla
Sauler Institute of Tattooing, 2-9 employees
Jun 21, 2021
Simple and easy.
Simple and easy.
Pros
Its simple to use, they have a pleasant staff, and I admire how quickly responses are sent.
Cons
The inability to contact a spokesperson, the lengthy process of completing a request form, and the limitation to see all messages in one group.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Helen
Mind Study Center, 2-9 employees
Apr 14, 2021
Free-trial user.
Free-trial user.
Pros
There were several advantages of using this EMR. The user interface is simple and intuitive. It is a fast web-based software and has a PDF export feature.
Cons
Since it was the free edition, the inability to use procedure codes was not a major con. Aside from that, I didnt have any negative experiences.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
guillermo
Guillermo Gomez, LAc, 1 employees
Apr 14, 2021
Personalization of templates is a bonus.
Personalization of templates is a bonus.
Pros
It is a user-friendly software. Customization is easy, and templates are simple to create.
Cons
If several tabs are open at the same time, it can be inconvenient. Entering multiple lines of data through drop-down menus for building templates was simple due to the cut and paste feature. Now, it is very time-consuming after the latest update.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Samantha
Alvarez Vision, 100-499 employees
Apr 14, 2021
Experience as a student.
Experience as a student.
Pros
The programme helped me become more acquainted with the EHR. I enjoyed being able to see how an EHR worked and how to use it.
Cons
The user interface was a bit confusing and took a long time to get used to. I had my mentor assist me, and it took forever for us to finish.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Christina
Central Arizona College, 1 employees
Apr 14, 2021
Great software.
Great software.
Pros
There are several functions included. The cloud connectivity is fantastic. The various types of forms have a lot of automation built-in, so you wont have to fill out the same information over and over again. Its a lot easier to manage patients and schedules now than it was before.
Cons
It takes the workers at least a month to learn how to use it instinctively. The training was beneficial, but not sufficient. I mostly wish they had more tools for help than just an email ticket. It would be best to have a live chat option or a phone number to dial.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Fabe
Epik Chiro, 2-9 employees
Apr 14, 2021
Easy to train staff.
Easy to train staff.
Pros
The product is simple to comprehend. Documentation is taken in a straightforward manner. It is simple to train new workers.
Cons
Not that this is a bad thing, but I havent been able to deal with the device on a regular basis. Id like a new start with the system.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Leisa
Westcliff Optometry, 2-9 employees
Apr 14, 2021
Not good enough.
Not good enough.
Pros
The only thing I like about this app is that it works in the same way as practice fusion. I cant say something good about this software; instead, I wish I could get the phoenix EMR.
Cons
There is no customer service. I have had no help and the reps may not call back. It was a poor move to introduce this programme, which I am looking to replace but am bound by the contract.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
5
frederic
disc, 2-9 employees
Apr 14, 2021
Great layout and functionality.
Great layout and functionality.
Pros
Excellent customer support and easy navigation. The team is constantly looking for new ways to make customers happy while delivering outstanding service. Often, problem-solving abilities are excellent. Following up on issues is often completed promptly. I recommend them to potential clients or practitioners because I know they have a stellar reputation and exceptional people skills.
Cons
There are no drawbacks here. However, there is always room for advancement. If I had to suggest something to improve, it would be follow-up speeds. Despite the fact that they are already fantastic at following up.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Simona
FirstSight Vision Services, 100-499 employees
Apr 14, 2021
Smooth interface.
Smooth interface.
Pros
There are several features in the free edition, as well as paid upgrade options. The user interface is easy to use. The navigation is straightforward and intuitive.
Cons
Despite my vast experience with both paper charts and downloaded apps, Im always skeptical of "online" EHRs.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Cory
Cory A. Waldman, M.D., APC, 1 employees
Apr 14, 2021
Time efficient.
Time efficient.
Pros
What I like best about the app is that I can look up any question and find an answer. This app is fantastic, and I would recommend it to everyone.
Cons
The website has a tendency to freeze at times. Moreover, there is so much to this product, that there isnt enough time to go through it all at once.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Diamond
DOPE BLESSINGS, 10-49 employees
Apr 14, 2021
Reasonable cost.
Reasonable cost.
Pros
The reasonable cost is the best quality of CGM DAQbilling. Its also simple to file claims and handle the scheduler. Finally, customer service is easy to contact, available, and helpful.
Cons
I wish CGM would send out more industry alerts. Theres a lot going on these days, and the more assistance we get, the more competitive we will all be.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Macy
Markey Cancer Center , 50-99 employees
Apr 14, 2021
From a dermatologists perspective.
From a dermatologists perspective.
Pros
The clear, plain, easy-on-the-eyes, and user-friendly format is what I like most about this product. The data transfer from visionary to DAQ was also a breeze. Staff from the vendor support and training departments have been nothing short of pleasant, polite, and competent.
Cons
This products lack of cross-checking of patient names and/or DOBs while establishing a new patient account is one of my biggest concerns. If this isnt achieved, accounts can and will be duplicated.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Lisa P.
Kentucky Clinic South , 2-9 employees
Apr 14, 2021
One of the best.
One of the best.
Pros
The product is simple to use and personalized. Regardless of whether I call sales or technical support, the vendor is always helpful. The technical staff is extremely competent, polite, and attentive. After the sale, the sales department will continue to take calls and assist as required! Its great to talk to people who know what theyre talking about when it comes to medical billing.
Cons
Id like to be able to contact technical help at odd hours or on weekends. It would be good to have the choice, even if I dont think Ill ever use it.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Leo
Daytop New Jersey, 10-49 employees
Apr 14, 2021
For podiatry practice.
For podiatry practice.
Pros
Customer service is timely, courteous, and dedicated to resolving the problem. For podiatrists, this app is a decent option. There was an issue with having those podiatry-specific statements approved when we first began using this software, but that issue has been resolved, and users can now expect a smooth transition to DAQ.
Cons
The system will occasionally move so slowly that it will need to be restarted. Any claim that is currently being worked on will be lost and will have to be started all over again.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Bobbi D.
UUG, 100-499 employees
Apr 14, 2021
Checks all the boxes
Checks all the boxes
Pros
The complete EHR and practice management solution allows us to schedule, diagnose, bill and check-out patients from within the same system.
Cons
The customer service could use more training on the technical aspects of the software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Derrick
Ezra Knee and Hip Joint Treatment, 10-49 employees
Apr 12, 2021
Works best for me.
Works best for me.
Pros
I was using LabDAQ before I switched to DAQbilling. The fact that I can communicate between the two programs saves me a lot of time in accessing data such as demographics and insurance information etc.
Cons
When I manually feed in the dx codes, they apply themselves to each CPT that is in the order. I need to erase them, as I dont need this to happen, and this wastes a lot of time.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Leslie
Porite Clinical Laboratory, 1 employees
Apr 07, 2021
Training could be improved.
Training could be improved.
Pros
This software has great ease of use. It is simple to learn, and I love to use the scheduler.
Cons
I do not like how when a patient calls, there is not a single screen to look at an account.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Andy
Community Medical Center Inc., 10-49 employees
Apr 07, 2021
Straight forward and simple.
Straight forward and simple.
Pros
I appreciate how easy it is to use DAQbilling, claim submission, and payment posting is very simple with this.
Cons
The training provided was not the very best, and every time we encountered a problem, we had to look it up ourselves.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Barbara G.
Nada Zaknoun MD, 1 employees
Apr 07, 2021
Smart billing.
Smart billing.
Pros
It provides us with the best quality of CGM DAQbilling that is available at this price. With this, it is easy for us to submit patient claims.
Cons
I find it difficult to run reports that give the specific information which I am looking for.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
John Stewart
Northwestern Medical Association , 50-99 employees
Apr 07, 2021
Not user-friendly.
Not user-friendly.
Pros
I can easily manage the scheduler with this software. The customer support is very helpful, and they are also easy to reach out to.
Cons
It is difficult for us to seamlessly integrate ERA’s into practice management. Most of the time, it needs to be done manually by entering data and scanning EOBs. The practice management is not user-friendly at all.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
5
Phillip
Neuropsychology Consultants, 10-49 employees
Apr 07, 2021
Customer support responds quickly.
Customer support responds quickly.
Pros
This software has been a very helpful tool for me as an office manager. The customer support is pretty impressive. The representatives know what they are talking about and are able to resolve the issues.
Cons
This software is not available to MAC users as of now. it is a problem for us as the majority of our staff uses MAC computers.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Shelley
Neuropsychology Consultants, 10-49 employees
Apr 07, 2021
Easy navigation.
Easy navigation.
Pros
Navigation through the different panes is very easy. DAQbilling feature has revolutionized medical billing for us.
Cons
I find it a little too expensive.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
David
Davids Clinical Center , 1 employees
Apr 07, 2021
Efficient software.
Efficient software.
Pros
I am quite happy with this software choice. It is very efficient and has a very user-friendly interface.
Cons
After every software update, certain issues arise which require time to be resolved.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Karri
Stonecreek Medical Associates, 2-9 employees
Apr 07, 2021
Best EMR out there!
Best EMR out there!
Pros
This is by far the best EMR software that I have come across to date. It is very user-friendly and is packed with amazing features like customizable templates, billing, patient portal, e-prescription, and so much more.
Cons
I have not encountered any problems with this software yet.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Marisa
Stifuen Enterprises, 100-499 employees
Apr 05, 2021
Convenient
Convenient
Pros
It is designed with care and everything is put together in a way that saves our times and helps us easily navigate through.
Cons
There is nothing specific that I disliked except for the price.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Gordon
Parish Medical Center, 2-9 employees
Apr 05, 2021
Using this since long
Using this since long
Pros
This software is easy to use and navigate through. It works efficiently and it provides medical solutions to the practitioners
Cons
No complaint as per date.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Nihan
James G. Ralston MD , 1000+ employees
Mar 26, 2021
Overall experience
Overall experience
Pros
Generally, things are well put together and work helpfully together.
Cons
Nothing negative about this.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Aeliya
Hospital and Health Care, 10-49 employees
Mar 23, 2021
In general
In general
Pros
In general things are well put together and works helpfully together
Cons
Uncertain on the off chance that I can say there was anything particular that I detested
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Melo
Hospital and Health Care, 10-49 employees
Mar 10, 2021
A good experience overall
A good experience overall
Pros
It works conveniently and all the features are arranged together in a nice way.
Cons
Couldnt find a single thing that I dont like.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Emily
Hospital and Health Care, 10-49 employees
Mar 04, 2021
Worse than expected
Worse than expected
Pros
It actually doesnt have a lot of good features that help me but it is affordable. Thats all I can say about this.
Cons
Poor customer support. Payment issues are there since we started using this app.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Steve
Medical Practice, 10-49 employees
Feb 26, 2021
The EHR is great.
The EHR is great.
Pros
It is very easy to customize templates to what we want.
Cons
I dont like the form design as it is very technical for my liking.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Pamela
Gookomis Endaad, 11-50 employees employees
Sep 15, 2020
Used for podiatry practice
Used for podiatry practice
Pros
Im impressed with its customer support, they address issues in timely manner and work with you until the issue is resolved.
Cons
At times the application is slow slow and needs a reboot. work can be lost in the process.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Bobbi
Mary Gail Kwiecinski DPM PC, Not specified employees
Aug 21, 2018
DAQ billing
DAQ billing
Pros
Billing is easy to do. Scheduler module has solid functions.
Cons
Our training didnt go as expected. Everytime we had an issue that they couldnt rectify on spot, we were assured that technical team will get back to us with a solution.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Barbara
Nada Zaknoun MD, Not specified employees
Jan 19, 2018
CGMDAQ Billing Review
CGMDAQ Billing Review
Pros
The software offers easy navigation and user friendly interface for your billing needs.
Cons
Software updates often create issues which takes some time to resolve. Expensive.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Karri
Stonecreek Medical Associates, Not specified employees
Sep 17, 2017
User-friendly
User-friendly
Pros
Simple to use, user-friendly and efficient.
Cons
No issue, no compliant.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
CINDY
GULF STATES REHAB, Not specified employees
Jul 16, 2017
I used this software
I used this software
Pros
I am really impressed with customer support service - they always respond in timely manner.
Cons
It cannot be run on MAC while majority of my clients use MAC computers.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
5
Shelley
Neuropsychology Consultants, Not specified employees
Apr 18, 2017
New user
New user
Pros
The software is user-friendly allowing you to easily navigate through the interface. Ive found the customer support service to be very accomodating.
Cons
Some features are hard to use when you are new user but technical staff always helps you.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Betty
Max Comp Billing, Not specified employees
Apr 15, 2017
Terrible billing software for large enterprises.
Terrible billing software for large enterprises.
Pros
Hard to find one. It can be integrated with Labdaq.
Cons
A lot of claims never reached the insurance company and upon enquiry vendor always blamed some kind of update or features that were erroneously used by the client.
Ease of use
3
Value for money
4
Customer Support
2
Functionality
3
J
TEN Healthcare, 11-50 employees employees
Jul 14, 2016
Good Billling Module and Tools for providers
Good Billling Module and Tools for providers
Pros
The billing side of the software works with a fair amount of steadiness making sure that cash flow is not a concern anymore.
Cons
You can save used phrases but only as non-editable blocks, which is annoying for recruiting notes.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
2
CINDY
GULF STATES REHAB, 2-10 employees employees
May 19, 2016
Bad customer support that is unavailable when needed the most
Bad customer support that is unavailable when needed the most
Pros
The software as a whole is sub-par.
Cons
Apart from support issues, a lot of encounters were lost between software and clearning house.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
3
Steve
FSF, 11-50 employees employees
Apr 13, 2016