CompuGroup Medical Reviews

“Unbeatable customer service

Pros

I dont think there are any other software companies out there whose customer support is as great as this one. They always respond and are ready to troubleshoot whenever you require it. It is pretty easy to learn, and it mostly takes a single session of training for my clients to use it.

Cons

It would be nice if the paper super bills could be replaced by using tablets or iPads.

“Easy to use

Pros

It is easy to use and can be customized to suit my practice's needs. The initial training sessions and ongoing learning modules are really helpful too.

Cons

I have nothing negative to say about the software except that the customer care department could be a bit more responsive.

“Satisfied customer!

Pros

It has increased my workflow efficiency as it is very simple and user-friendly. I like that all the billing files are completely customizable.

Cons

There is nothing that I do not like about this product, no complaints from me or my staff.

“My 8-year experience with It

Pros

The software is user-friendly and has many useful features at a click away.

Cons

Ongoing monthly charges are a bit of a distraction at times.

“Winning choice

Pros

I love the CompuGroup Medical (CGM) EMR Software, especially its customizable notes and charting features. I really appreciate how easy it is to switch between charting and billing. It also provides direct ERAs for receivables, which is a great feature.

Cons

There are a few errors to be found in the system. Customer service is usually quick to respond to our queries. The majority of the problems have been resolved.

“Maximized productivity

Pros

I find CompuGroup Medical connects all parts of my workplace, including scheduling, billing and notes, which really boosts productivity. It's super easy to get reliable and timely medical notes and I love how convenient it is to take notes on my mobile device.

Cons

At first, the billing remittances can be a bit tricky, but it gets easier after doing it a few times.

“The software I love most!

Pros

I love this software. It is web-based and I cant help but be impressed by its speed. Another bonus is that it is very easy to navigate and takes no time to learn at all; no learning curve!

Cons

My team and I are very satisfied with the services.

“Decreases workforce demand

Pros

It eliminates the need for extra personnel and works great with fewer office workers. It's really easy to use the portal system, scheduler, bill payments and billing to communicate with patients.

Cons

Since not all features are needed for my use of the app, Id like to configure options and make them match for pricing.

“Reduces time and paper usage

Pros

Having patient records, forms and documentation all in electronic form is really convenient and there's no need for paper anymore. Plus, there are tons of customization options and the auto-fill features save a lot of time when filling out forms.

Cons

I have no cons to mention.

“Totally in love with It

Pros

This system is well-liked by all of our employees and providers. Its so very easy to use; we have our own protocols, and I like that we can customize all of the templates to suit our needs. It includes all of the features we require and more. Also, if theres anything you dont like, you can simply cover it! The patient portal is extremely popular with our patients. This device is HIPAA-compliant and reasonably priced. Very impressive work.

Cons

If you have multiple locations, online scheduling can be a bit tricky. However, our account manager helped us figure out the best way to set it up.

“User-friendly & simple

Pros

Its simple to use, they have a pleasant staff, and I admire how quickly responses are sent.

Cons

It's frustrating not being able to contact a spokesperson directly, having to go through a lengthy process to complete a request form and not being able to see all messages in one group.

“Enjoying a free trial

Pros

There are several advantages to using this EMR. The user interface is simple and smooth, the software is fast and web-based and it even has a PDF export feature.

Cons

Since it was the free edition, the inability to use procedure codes was not a major con. Aside from that, I didn't have any negative experiences.

“Personalize your templates

Pros

The software is really user-friendly. Customization is simple and creating templates is very easy.

Cons

Having several tabs open at once can be inconvenient. Before the latest update, entering multiple lines of data through drop-down menus for building templates was simple with the cut and paste feature. Now, it's much more time-consuming.

“My experience as a student

Pros

The programme helped me become more acquainted with the EHR. I enjoyed being able to see how an EHR worked and how to use it.

Cons

The user interface was a bit confusing and took a long time to get used to. I had my mentor assist me, and it took forever for us to finish.

“Top-Quality Software

Pros

There are several great functions included. The cloud connectivity is fantastic and the different types of forms have a lot of automation, so I don't have to fill out the same information repeatedly. It's so much easier to manage patients and schedules now compared to before.

Cons

It takes the workers at least a month to learn how to use it instinctively. The training was beneficial, but not sufficient. I mostly wish they had more tools for help than just an email ticket. It would be best to have a live chat option or a phone number to dial.

“Fast & easy staff training

Pros

It is easy to understand and documentation is collected in a simple way. Training new workers is simple as well.

Cons

It's not a bad thing but I haven't been able to use the device regularly. I'd like to start fresh with the system.

“Not up to standard

Pros

The only thing I like about this app is that it works in the same way as practice fusion. I cant say something good about this software; instead, I wish I could get the phoenix EMR.

Cons

There is no customer service. I have had no help and the reps may not call back. It was a poor move to introduce this programme, which I am looking to replace but am bound by the contract.

“Excellent design and features

Pros

The customer support is excellent and the navigation is easy. The team is always looking for new ways to make customers happy while providing great service. They're really good at solving problems and they always follow up quickly. I recommend them to others because they have a great reputation and awesome people skills.

Cons

There are no drawbacks here. However, there is always room for advancement. If I had to suggest something to improve, it would be follow-up speeds. Despite the fact that they are already fantastic at following up.

“Simple and smooth Interface

Pros

The free edition has several features & there are paid upgrade options available. Also, the user interface is easy to use and the navigation is simple and smooth.

Cons

Despite my vast experience with both paper charts and downloaded apps, Im always skeptical of "online" EHRs.

“Maximizes time efficiency

Pros

What I like best about the app is that I can look up any question and find an answer. This app is fantastic, and I would recommend it to everyone.

Cons

The website tends to freeze at times. Also, there's so much to this product that it's hard to go through everything all at once.

“Reasonable cost.

Pros

The reasonable cost is the best quality of CGM DAQbilling. Its also simple to file claims and handle the scheduler. Finally, customer service is easy to contact, available, and helpful.

Cons

I wish CGM would send out more industry alerts. Theres a lot going on these days, and the more assistance we get, the more competitive we will all be.

“From a dermatologists perspective.

Pros

The clear, plain, easy-on-the-eyes, and user-friendly format is what I like most about this product. The data transfer from visionary to DAQ was also a breeze. Staff from the vendor support and training departments have been nothing short of pleasant, polite, and competent.

Cons

This products lack of cross-checking of patient names and/or DOBs while establishing a new patient account is one of my biggest concerns. If this isnt achieved, accounts can and will be duplicated.

“One of the best.

Pros

The product is simple to use and personalized. Regardless of whether I call sales or technical support, the vendor is always helpful. The technical staff is extremely competent, polite, and attentive. After the sale, the sales department will continue to take calls and assist as required! Its great to talk to people who know what theyre talking about when it comes to medical billing.

Cons

Id like to be able to contact technical help at odd hours or on weekends. It would be good to have the choice, even if I dont think Ill ever use it.

“For podiatry practice.

Pros

Customer service is timely, courteous, and dedicated to resolving the problem. For podiatrists, this app is a decent option. There was an issue with having those podiatry-specific statements approved when we first began using this software, but that issue has been resolved, and users can now expect a smooth transition to DAQ.

Cons

The system will occasionally move so slowly that it will need to be restarted. Any claim that is currently being worked on will be lost and will have to be started all over again.

“Checks all the boxes

Pros

The complete EHR and practice management solution allows us to schedule, diagnose, bill and check-out patients from within the same system.

Cons

The customer service could use more training on the technical aspects of the software.

“Works best for me.

Pros

I was using LabDAQ before I switched to DAQbilling. The fact that I can communicate between the two programs saves me a lot of time in accessing data such as demographics and insurance information etc.

Cons

When I manually feed in the dx codes, they apply themselves to each CPT that is in the order. I need to erase them, as I dont need this to happen, and this wastes a lot of time.

“Training could be improved.

Pros

This software has great ease of use. It is simple to learn, and I love to use the scheduler.

Cons

I do not like how when a patient calls, there is not a single screen to look at an account.

“Straight forward and simple.

Pros

I appreciate how easy it is to use DAQbilling, claim submission, and payment posting is very simple with this.

Cons

The training provided was not the very best, and every time we encountered a problem, we had to look it up ourselves.

“Smart billing.

Pros

It provides us with the best quality of CGM DAQbilling that is available at this price. With this, it is easy for us to submit patient claims.

Cons

I find it difficult to run reports that give the specific information which I am looking for.

“Not user-friendly.

Pros

I can easily manage the scheduler with this software. The customer support is very helpful, and they are also easy to reach out to.

Cons

It is difficult for us to seamlessly integrate ERA’s into practice management. Most of the time, it needs to be done manually by entering data and scanning EOBs. The practice management is not user-friendly at all.

“Customer support responds quickly.

Pros

This software has been a very helpful tool for me as an office manager. The customer support is pretty impressive. The representatives know what they are talking about and are able to resolve the issues.

Cons

This software is not available to MAC users as of now. it is a problem for us as the majority of our staff uses MAC computers.

“Easy navigation.

Pros

Navigation through the different panes is very easy. DAQbilling feature has revolutionized medical billing for us.

Cons

I find it a little too expensive.

“Efficient software.

Pros

I am quite happy with this software choice. It is very efficient and has a very user-friendly interface.

Cons

After every software update, certain issues arise which require time to be resolved.

“Best EMR out there!

Pros

This is by far the best EMR software that I have come across to date. It is very user-friendly and is packed with amazing features like customizable templates, billing, patient portal, e-prescription, and so much more.

Cons

I have not encountered any problems with this software yet.

“Convenient

Pros

It is designed with care and everything is put together in a way that saves our times and helps us easily navigate through.

Cons

There is nothing specific that I disliked except for the price.

“Using this since long

Pros

This software is easy to use and navigate through. It works efficiently and it provides medical solutions to the practitioners

Cons

No complaint as per date.

“Overall experience

Pros

Generally, things are well put together and work helpfully together.

Cons

Nothing negative about this.

“In general

Pros

In general things are well put together and works helpfully together

Cons

Uncertain on the off chance that I can say there was anything particular that I detested

“A good experience overall

Pros

It works conveniently and all the features are arranged together in a nice way.

Cons

Couldnt find a single thing that I dont like.

“Worse than expected

Pros

It actually doesnt have a lot of good features that help me but it is affordable. Thats all I can say about this.

Cons

Poor customer support. Payment issues are there since we started using this app.

“The EHR is great.

Pros

It is very easy to customize templates to what we want.

Cons

I dont like the form design as it is very technical for my liking.

“Used for podiatry practice

Pros

Im impressed with its customer support, they address issues in timely manner and work with you until the issue is resolved.

Cons

At times the application is slow slow and needs a reboot. work can be lost in the process.

“DAQ billing

Pros

Billing is easy to do. Scheduler module has solid functions.

Cons

Our training didnt go as expected. Everytime we had an issue that they couldnt rectify on spot, we were assured that technical team will get back to us with a solution.

“CGMDAQ Billing Review

Pros

The software offers easy navigation and user friendly interface for your billing needs.

Cons

Software updates often create issues which takes some time to resolve. Expensive.

“User-friendly

Pros

Simple to use, user-friendly and efficient.

Cons

No issue, no compliant.

“I used this software

Pros

I am really impressed with customer support service - they always respond in timely manner.

Cons

It cannot be run on MAC while majority of my clients use MAC computers.

“New user

Pros

The software is user-friendly allowing you to easily navigate through the interface. Ive found the customer support service to be very accomodating.

Cons

Some features are hard to use when you are new user but technical staff always helps you.

“Terrible billing software for large enterprises.

Pros

Hard to find one. It can be integrated with Labdaq.

Cons

A lot of claims never reached the insurance company and upon enquiry vendor always blamed some kind of update or features that were erroneously used by the client.

“Good Billling Module and Tools for providers

Pros

The billing side of the software works with a fair amount of steadiness making sure that cash flow is not a concern anymore.

Cons

You can save used phrases but only as non-editable blocks, which is annoying for recruiting notes.

“Bad customer support that is unavailable when needed the most

Pros

The software as a whole is sub-par.

Cons

Apart from support issues, a lot of encounters were lost between software and clearning house.