CompuGroup Medical Reviews

Pros

I dont think there are any other software companies out there whose customer support is as great as this one. They always respond and are ready to troubleshoot whenever you require it. It is pretty easy to learn, and it mostly takes a single session of training for my clients to use it.

Cons

It would be nice if the paper super bills could be replaced by using tablets or iPads.

Pros

It is easy to use and can be customized to suit my practice's needs. The initial training sessions and ongoing learning modules are really helpful too.

Cons

I have nothing negative to say about the software except that the customer care department could be a bit more responsive.

Pros

It has increased my workflow efficiency as it is very simple and user-friendly. I like that all the billing files are completely customizable.

Cons

There is nothing that I do not like about this product, no complaints from me or my staff.

Pros

The software is user-friendly and has many useful features at a click away.

Cons

Ongoing monthly charges are a bit of a distraction at times.

Pros

I love the CompuGroup Medical (CGM) EMR Software, especially its customizable notes and charting features. I really appreciate how easy it is to switch between charting and billing. It also provides direct ERAs for receivables, which is a great feature.

Cons

There are a few errors to be found in the system. Customer service is usually quick to respond to our queries. The majority of the problems have been resolved.

Pros

I find CompuGroup Medical connects all parts of my workplace, including scheduling, billing and notes, which really boosts productivity. It's super easy to get reliable and timely medical notes and I love how convenient it is to take notes on my mobile device.

Cons

At first, the billing remittances can be a bit tricky, but it gets easier after doing it a few times.

Pros

I love this software. It is web-based and I cant help but be impressed by its speed. Another bonus is that it is very easy to navigate and takes no time to learn at all; no learning curve!

Cons

My team and I are very satisfied with the services.

Pros

It eliminates the need for extra personnel and works great with fewer office workers. It's really easy to use the portal system, scheduler, bill payments and billing to communicate with patients.

Cons

Since not all features are needed for my use of the app, Id like to configure options and make them match for pricing.

Pros

Having patient records, forms and documentation all in electronic form is really convenient and there's no need for paper anymore. Plus, there are tons of customization options and the auto-fill features save a lot of time when filling out forms.

Cons

I have no cons to mention.

Pros

This system is well-liked by all of our employees and providers. Its so very easy to use; we have our own protocols, and I like that we can customize all of the templates to suit our needs. It includes all of the features we require and more. Also, if theres anything you dont like, you can simply cover it! The patient portal is extremely popular with our patients. This device is HIPAA-compliant and reasonably priced. Very impressive work.

Cons

If you have multiple locations, online scheduling can be a bit tricky. However, our account manager helped us figure out the best way to set it up.

Pros

Its simple to use, they have a pleasant staff, and I admire how quickly responses are sent.

Cons

It's frustrating not being able to contact a spokesperson directly, having to go through a lengthy process to complete a request form and not being able to see all messages in one group.

Pros

There are several advantages to using this EMR. The user interface is simple and smooth, the software is fast and web-based and it even has a PDF export feature.

Cons

Since it was the free edition, the inability to use procedure codes was not a major con. Aside from that, I didn't have any negative experiences.

Pros

The software is really user-friendly. Customization is simple and creating templates is very easy.

Cons

Having several tabs open at once can be inconvenient. Before the latest update, entering multiple lines of data through drop-down menus for building templates was simple with the cut and paste feature. Now, it's much more time-consuming.

Pros

The programme helped me become more acquainted with the EHR. I enjoyed being able to see how an EHR worked and how to use it.

Cons

The user interface was a bit confusing and took a long time to get used to. I had my mentor assist me, and it took forever for us to finish.

Pros

There are several great functions included. The cloud connectivity is fantastic and the different types of forms have a lot of automation, so I don't have to fill out the same information repeatedly. It's so much easier to manage patients and schedules now compared to before.

Cons

It takes the workers at least a month to learn how to use it instinctively. The training was beneficial, but not sufficient. I mostly wish they had more tools for help than just an email ticket. It would be best to have a live chat option or a phone number to dial.

Pros

It is easy to understand and documentation is collected in a simple way. Training new workers is simple as well.

Cons

It's not a bad thing but I haven't been able to use the device regularly. I'd like to start fresh with the system.

Pros

The only thing I like about this app is that it works in the same way as practice fusion. I cant say something good about this software; instead, I wish I could get the phoenix EMR.

Cons

There is no customer service. I have had no help and the reps may not call back. It was a poor move to introduce this programme, which I am looking to replace but am bound by the contract.

Pros

The customer support is excellent and the navigation is easy. The team is always looking for new ways to make customers happy while providing great service. They're really good at solving problems and they always follow up quickly. I recommend them to others because they have a great reputation and awesome people skills.

Cons

There are no drawbacks here. However, there is always room for advancement. If I had to suggest something to improve, it would be follow-up speeds. Despite the fact that they are already fantastic at following up.

Pros

The free edition has several features & there are paid upgrade options available. Also, the user interface is easy to use and the navigation is simple and smooth.

Cons

Despite my vast experience with both paper charts and downloaded apps, Im always skeptical of "online" EHRs.

Pros

What I like best about the app is that I can look up any question and find an answer. This app is fantastic, and I would recommend it to everyone.

Cons

The website tends to freeze at times. Also, there's so much to this product that it's hard to go through everything all at once.