CounSol Reviews

Pros

I love being able to send new and returning clients a link to schedule their sessions, communicate with my billing professional, co-manage billing and schedule appointments. Every morning, I can easily see who I will be meeting that day. CounSol makes everything so easy for me!

Cons

For virtual sessions, I frequently encounter connection and sound issues. More often than not, we end up using another product.

Pros

I am amazed with how easy and user-friendly this program has been. I compared several EMR programs and nothing comes close to CounSol.

Cons

The program is not always easy for clients to navigate and I wish it were as functional for them as it is for me.

Pros

Its so easy to use for managing my client workload, documentation and billing.

Cons

The email program lacks advanced features like different fonts, underlining, bolding and italicizing text. Additionally, when there are multiple emails from a client, the program does not highlight the last one read which makes it hard to identify which email to read next.

Pros

Customer service is excellent! Whenever I have a question, customer support team member is available or calls me back the same day. The platform keeps my clients and billing organized and sends session reminders to them.

Cons

It seems like CounSol has been thoughtfully designed and may have more complexity or features than I use. This is not an issue since help is available if I need assistance or want to explore new features.

Pros

It's fairly user-friendly and my account manager provided a lot of help when I was getting started.

Cons

After years of using the service, I have noticed there have not been many updates to its functionality. I question why I am paying the same monthly subscription fee without seeing improvements. However, this seems to be a common issue with any EHR.

Pros

I like how easy CounSol is to use and how diverse its features are.

Cons

I did like clients to be able to upload documents as attachments under CounSol. It would also be helpful to send messages to more than one client at a time such as when I need to communicate the same message to two parents.

Pros

I really like all the different options to create my own templates and all the features available. I also love that I can keep all my communication with clients through CounSol and that it is HIPAA secure.

Cons

Some of the calendar features and code/cost assignments can be confusing. However, the positives, like client reminder options, outweigh the negatives so I stick to the features I understand and that add value to my practice.

Pros

The system alerts me if I am about to double book! My manager provides amazing support and is very responsive.

Cons

I did like to see additional forms like the PHQ-9 and other free screenings/scales for anxiety, depression and the Edinburgh Postnatal Depression Scale. Also, the price could be improved.

Pros

It is easy to use and clients find the portal super user-friendly. They can come back to complete new forms as needed and handle their own payments. The standard reminder texts are helpful and payment through Square is seamless.

Cons

The main payment option CounSol uses seems shady and has added unnecessary charges to my account. Their customer service was not great. Switching to Square was the best decision I made and Square should be the primary payment option.

Pros

The customer service is excellent. I always communicate with the same person and whenever I have a question, they respond quickly and are always friendly.

Cons

Some features are not intuitive and if I do not use them often, I need to relearn how to use them. Fortunately, this is not a major issue thanks to the excellent customer service.

Pros

The system is easy to use and well-formatted. Patients find it simple too.

Cons

My backup user was not granted access because they had not logged in, even though I pay for their backup access.

Pros

It handles all my needs in one single platform.

Cons

Sometimes, adjusting the schedule for just one day or one week can be challenging.

Pros

It is easy to navigate and the customer service is exceptional!

Cons

I genuinely cannot think of anything I dislike about CounSol.

Pros

I love the personal touch and having LIVE customer service unlike almost every other counseling EHR service out there.

Cons

I have not found much to dislike about CounSol. The only issue I have had is getting them to add a fee to cover credit card transactions. I understand this requires programming effort, so its not a huge deal.

Pros

It meets all the legal requirements and has never failed me in over a decade of use.

Cons

I have no complaints, which is impressive for anything related to computers.

Pros

My rep provides outstanding customer service.

Cons

Its not as compatible with other programs like Google Calendar.

Pros

CounSol offers the best customer support, giving you a personal rep who responds to your needs promptly. The FAQ section is packed with useful information to help with anything you need.

Cons

Duplicate claims get filed even when the biller did not create them.

Pros

I love how easy it is to use and how simple it is to set up my new and existing clients on the portal.

Cons

I did not like the telehealth software option during the pandemic.

Pros

I really enjoy being able to customize my dashboard. When I log in, I only see what I need, nothing more. Once you get used to it, scheduling sessions becomes a hassle free task. The Stripe connection simplifies payments and sending multiple reminders is convenient (though anything beyond one costs extra). My experiences with customer service have been positive as they were always friendly and helpful.

Cons

The lack of 2-way calendar integration is a major drawback. I have scheduled clients over personal events because I cannot block off event times. Not having Zoom integration is also a hassle. It adds extra steps that aren't ideal. I tried their video software but 4 out of 5 clients had issues. Charging extra for a second or third email reminder seems excessive; its a necessary service no matter what plan you are on. Adding a new service involves too many steps to get the scheduler to recognize and schedule it. It would be better if it were more streamlined. Also, manually adding each service code is tedious. A master code for each client would be more efficient, allowing changes to be made in one place.

Pros

CounSol is easy to use and provides excellent customer support.

Cons

All the features currently meet my needs.