CounSol Reviews

Pros

I really value the LIVE customer support from my account manager, who is an actual human! They've made it easy for me to navigate the platform whenever I get stuck. Plus they are always available, responsive, patient and helpful. Laslty the available user guide is another great resource.

Cons

I wish the platform offered more features to improve the client and provider experience, like https://www.teleo.space/ or a note designer. Plus I am not too fond of the current treatment notes template and would prefer something similar to NoteDesigner with more options for sentence completion and treatment modalities. It would also be helpful to have mini-tutorials for using the platform more efficiently, as I do not always have time to consult the user guide. For instance, I did like to know how to send an announcement to selected clients rather than everyone. Additionally, it would be great to include hyperlinks in documents sent to clients and to have a schedule send option for emails and pre-scheduled announcements about practice changes or new services. A feature that notifies clients about my social media or new website posts via CounSol would also enhance client engagement, retention and education. Regarding the client view, while I like the color scheme matching my website, it looks outdated and could benefit from more modern, professional visuals to improve the client experience.

Pros

Visually, it is very easy for me to find everything and navigate through my portal. I also like having my rate locked in so it won't change. Plus the customer service is unbeatable. My special thanks to them as they always assist us timely.

Cons

I would definitely love it more if I could use the platform for phone appointments as well.

Pros

Few things I like are the journal option and the note format.

Cons

I find it difficult to create forms because when people create their charts, it often says a form is a duplicate.

Pros

My clients really enjoy using the client portal for online scheduling and I love that I can keep all of my client records in one place. Also the CounSol staff has always been very responsive whenever I reached out to them.

Cons

One thing I have noticed is that video session interface is glitchy and quite slow.

Pros

CounSol is very user-friendly and easy to use. I explored several options before choosing CounSol. After comparing, I went with it because not only it was very user-friendly but the pricing was quite reasonable too.

Cons

I wish a mobile app was available for download from an app store, especially for use on an iPad.

Pros

CounSol makes it fairly easy for me to create and upload patient forms. So overall my experience with it is so far going amazing.

Cons

The option for conducting group therapy notes is not perfect and needs improvements. Other than this I have no issues to report.

Pros

It's really easy for me to navigate. Also I love that I have an assigned point of contact for any issues. And whenever I need help, they respond quickly. I have even recommended it to others!

Cons

I do not have any complaints at the moment. No matter what my concerns are, they always get cater quickly.

Pros

With CounSol, I now have a safe and secure space to handle my notes, sessions and even clients communications. Plus the support staff is amazing too, as they are very helpful.

Cons

At times, online sessions have glitches. Also I really wish there were more features, like screen sharing or background blending.

Pros

Onboarding new patients is so easy with all the forms and disclosures I need and several customized assessments that I rely on. Even my elderly patients have no trouble accessing the portal and filling out the intake forms. I also really like how simple it is to submit insurance claims and keep track of payments received. The customer service is amazing too as whenever I have an inquiry, a real person responds quickly. And most of my questions get answered through a quick email, but it is also easy to reach to them by phone.

Cons

The interface is not as good as of some competitors but the good thing about it is that it is very easy to read and navigate.

Pros

CounSol is really easy to navigate. Plus I like the auto-texting reminders that go out a day before the session.

Cons

I did have to pay extra each month for my text reminders to specify which office the session is at which is not nice.

Pros

The support from the support team is great. Moreover the variety of options really stands out to me.

Cons

One thing I've noticed is that the video feature cannot expand to cover multiple locations. For example, if a couple lives in two different homes, it does not seem to work for them to join the same session from separate places.

Pros

CounSol features and customer service are excellent. The members of the support team who assist us are also amazing.

Cons

I wish treatment plans were available for free and that there was a group rate instead of paying per provider.

Pros

My account assistant is always readily available to answer any questions I have. Also the system is very user-friendly.

Cons

At first, I found it difficult to add forms to the system. It took me some time to figure out.

Pros

I really like that CounSol is both affordable and keeps everything confidential. Overall, I have had a really good experience with it.

Cons

Well I think there should be more diverse templates for notes such as templates for Medicaid/Medicare and treatment plans.

Pros

CounSol is very easy to use. Also I can do my progress notes, have clients fill out forms and sign them online, send encrypted emails and even use secure video for telehealth sessions.

Cons

Sometimes, the telehealth video is not clear though I am not sure if it's the platform's fault. Also, I cannot amend progress notes if needed.

Pros

What I like most is that I'm used to it and also it is easier for me to navigate compared to other EHRs I have tried. I also really like how easy it is to reach out for help and get quick answers when I need them. Plus, I love that I can easily see stats right on the main practice page.

Cons

The interface and appearance of the portal at times feel outdated to me.

Pros

Setting up a new private practice was very easy. Also I love the secure client portal and how both new and existing clients can book through it.

Cons

Well I am using it for a time but, still the calendar seems a bit confusing.

Pros

Since I'm not very tech-savvy, having good support is important for me. And the best thing about CounSol is that the account manager assign to me has been absolutely wonderful as he gives me information in small amounts, is patient and is both professional and very helpful.

Cons

I have nothing to complain about. My overall experience was the best.

Pros

I like how efficient and easy CounSol software is to use. Plus whether I'm on my phone or computer, I can access everything pretty easily. Moreover their customer support is outstanding too.

Cons

Managing multiple rates for my client database is a bit tricky. But the good thing is that when I needed help from customer support, Josh took the time to assist me.

Pros

One thing I really like about it is that it offers a variety of features like journals, billing and monthly payments. All these are proven to be very beneficial for both therapists and clients.

Cons

Navigating the system is a bit difficult. After using it for a while, I still find it challenging to access tabs quickly. It would also be great to have an app for the platform. Additionally, I did love to offer the link to multiple clients who are not in the same location.