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softwareCounSol EHR Reviews
477 Reviews
Overall Rating
4.7
477 Reviews
Rating Distribution
5
(355)
4
(117)
3
(5)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
477 Reviews
Rating Distribution
5
(355)
4
(117)
3
(5)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Good Product
Good Product
Pros
CounSol simplifies many tasks offers customization options and provides responsive customer support.
Cons
Some features especially around insurance billing can be confusing. Thirdparty insurance billing can complicate matters.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Anonymous
N/A, 1-10 employees
Aug 10, 2023
Love It
Love It
Pros
CounSol has been an excellent choice for managing my practice efficiently and affordably. It simplifies challenging administrative tasks like billing and recordkeeping. The consistent and responsive client support person Ive had since starting with the program has been immensely helpful.
Cons
The only downside is the learning curve that comes with implementing any new application.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Rosanne
Health, Wellness and Fitness, 1-10 employees
Aug 01, 2023
Love CounSol... would never go back to Simple Practice
Love CounSol... would never go back to Simple Practice
Pros
One of the standout features of CounSol is the assigned account manager who is quick to respond and offers valuable suggestions for setting up business profiles. The platform is userfriendly and highly customizable to meet individual business needs.
Cons
The ability to set invoices to terms like net15 or net30 could be improved.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Vanessa
Mental Health Care, 1-10 employees
Aug 01, 2023
great product
great product
Pros
CounSols personalized customer service is a significant advantage, making troubleshooting and usage a breeze.
Cons
No complaints to report.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
kim
Mental Health Care, 1-10 employees
Aug 01, 2023
CounSol.com is a reliable, userfriendly and welldesigned EHR system.
CounSol.com is a reliable, userfriendly and welldesigned EHR system.
Pros
My transition to CounSol was seamless, thanks to the excellent service representative who guided me through every step. The platform offers a live chat option, making it stand out. It provides ample options for engaging with task features and clients.
Cons
The limited options for treatment planning and progress notes templates, as well as the absence of templates for other purposes like client contact.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Gina
Mental Health Care, 1-10 employees
Aug 01, 2023
Great customer service at CounSol.com
Great customer service at CounSol.com
Pros
Ive had a positive experience with CounSol, primarily due to their timely and helpful customer service representative.
Cons
Occasionally, I wonder if another platform might be more costeffective.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Louise
Mental Health Care, 1-10 employees
Aug 01, 2023
This is my practice
This is my practice
Pros
CounSol offers a secure and featurerich platform for virtual therapy. It covers everything from scheduling to secure chat rooms, billing, and notekeeping. Clients feel secure using this program for sessions and can easily access various features.
Cons
The inability to synchronize the calendar with an external Google calendar is a minor inconvenience.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Misti
Mental Health Care, 1-10 employees
Aug 01, 2023
10+ Years with CounSol
10+ Years with CounSol
Pros
Over the past10+ years with CounSol, I have found their products to be flexible and their referral program exceptional. Having the same account manager throughout my journey has been beneficial.
Cons
Integration with other platforms can sometimes be challenging due to CounSols smaller and less known status.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Dominique
Mental Health Care, 1-10 employees
Aug 01, 2023
Review
Review
Pros
CounSols functionality and features are useful for my business needs, and their customer support is excellent.
Cons
The cost is a bit high for my parttime work.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Cherith
Mental Health Care, 1-10 employees
Aug 01, 2023
Good product
Good product
Pros
CounSol simplifies many aspects of my work. It offers customization options and a variety of forms and templates. The customer support has been responsive and positive.
Cons
It can be confusing, especially initially, and some features related to insurance billing are challenging to understand.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Anonymous
N/A, 1-10 employees
Aug 01, 2023
Client Management Software for Therapy Practice
Client Management Software for Therapy Practice
Pros
CounSol provides great customer service and becomes easy to navigate once you learn it.
Cons
The Telehealth option could be improved in terms of quality.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Amera
Mental Health Care, 1-10 employees
Aug 01, 2023
CounSol
CounSol
Pros
CounSol streamlines my practice from appointments to billing, offering customizable features and excellent support.
Cons
Initially, there was a learning curve, but support has always been great.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Cheryl
Health, Wellness and Fitness, 1-10 employees
Aug 01, 2023
Love It
Love It
Pros
CounSol simplifies the often daunting administrative tasks like billing and recordkeeping which therapists in private practice typically find challenging. I've had the same knowledgeable and responsive client support representative since I started using the program which has been incredibly helpful.
Cons
The only drawback is the learning curve that comes with implementing any new application.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Rosanne
Health, Wellness and Fitness, 1-10 employees
Aug 01, 2023
Love CounSol... would never go back to Simple Practice
Love CounSol... would never go back to Simple Practice
Pros
One of the standout features of CounSol is the dedicated account manager assigned to you. My account manager is always quick to respond and provides valuable suggestions for setting up features on my business profile. The platform is userfriendly and highly customizable to suit individual business needs.
Cons
The ability to set invoices with terms like net15 or net30 could be improved.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Vanessa
Mental Health Care, 1-10 employees
Aug 01, 2023
Great Product
Great Product
Pros
The most exceptional aspect of CounSol is its personalized customer service. Having a dedicated point of contact makes troubleshooting and usage a breeze.
Cons
I have no complaints to report.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Kim
Mental Health Care, 1-10 employees
Aug 01, 2023
CounSol.com is a Reliable UserFriendly and WellDesigned EHR System
CounSol.com is a Reliable UserFriendly and WellDesigned EHR System
Pros
Transitioning to CounSol was seamless thanks in part to the excellent service representative who guided me through every step. The platform offers options for engaging with task features and clients enhancing the overall client experience.
Cons
The limited options for treatment planning and progress note templates are a minor drawback. Additionally templates for other clientrelated documents are lacking.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Gina
Mental Health Care, 1-10 employees
Aug 01, 2023
Great Customer Service at CounSol.com
Great Customer Service at CounSol.com
Pros
The customer service at CounSol.com is topnotch. The representative responds promptly and is exceptionally helpful.
Cons
Occasionally I wonder if there might be a more costeffective platform available.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Louise
Mental Health Care, 1-10 employees
Aug 01, 2023
Excellent EHR Provides Ease of Use and Critical Options
Excellent EHR Provides Ease of Use and Critical Options
Pros
CounSol.com offers a comprehensive solution with features like progress notes easy appointment scheduling appointment reminders secure telehealth sessions and document storage. The reasonable pricing ensures it's accessible and reliable.
Cons
Video sessions can be challenging if there are compatibility issues with clients' or my own devices.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Marsha
Mental Health Care, 1-10 employees
Aug 01, 2023
This is My Practice
This is My Practice
Pros
CounSol has been my goto practice management solution. It's secure userfriendly for both myself and clients and offers integrated features like scheduling secure chat room meetings billing and notekeeping.
Cons
I wish there was a direct sync option for the calendar to external platforms like Google Calendar.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Misti
Mental Health Care, 1-10 employees
Aug 01, 2023
10+ Years with CounSol
10+ Years with CounSol
Pros
I've been a loyal user of CounSol since 2012 and have never regretted my decision. The al la carte options and referral program are fantastic. Having the same account manager for years has been a huge benefit.
Cons
Integration with other platforms can be limited due to CounSol's smaller profile in the industry.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Dominique
Mental Health Care, 1-10 employees
Aug 01, 2023
Review
Review
Pros
CounSol offers useful and relevant functionality and features for my business. The support is excellent.
Cons
It's a bit pricey for parttime users.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Cherith
Mental Health Care, 1-10 employees
Aug 01, 2023
Client Management Software for Therapy Practice
Client Management Software for Therapy Practice
Pros
CounSol offers great customer service and becomes easy to navigate once you become familiar with it.
Cons
The Telehealth option's quality needs improvement.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Amera
Mental Health Care, 1-10 employees
Aug 01, 2023
CounSol
CounSol
Pros
CounSol streamlines my entire practice from appointments to billing. It allows easy addition and modification of forms and the support has been great.
Cons
Initially there was a learning curve but support has always been helpful.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Cheryl
Health, Wellness and Fitness, 1-10 employees
Aug 01, 2023
More features
More features
Pros
CounSol offers helpful features like payment processing notetaking and invoicing.
Cons
Customer service can be inconsistent though it's improving.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Maritza
Mental Health Care, 11-50 employees
Jul 20, 2023
CounSol review
CounSol review
Pros
I chose CounSol for its ability to load customized intake forms with the help of a support person. The User Guide is comprehensive and easy to follow making setup a breeze.
Cons
Some major mental health treatment approaches are missing from the interventions list in progress notes.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Leticia
Mental Health Care, 1-10 employees
Jul 19, 2023
Affordable software that meets my needs
Affordable software that meets my needs
Pros
CounSol is wellorganized offers excellent customer service and is easy to customize.
Cons
It's slightly less intuitive than some other programs and telehealth video connections can be challenging with poor WiFi.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Amanda
Mental Health Care, 1-10 employees
Jul 18, 2023
New user
New user
Pros
CounSol has been a great program that's easy to use and offers excellent value. The administrators are highly responsive.
Cons
Adding new clients can be a bit tricky if they don't log in right away.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Rebecca
Health, Wellness and Fitness, 1-10 employees
Jul 16, 2023
CounSol has been awesome
CounSol has been awesome
Pros
I've enjoyed my experience with CounSol and the support offered has been outstanding.
Cons
I wish there were more premade documents for therapists such as forms and intakes.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Samantha
Health, Wellness and Fitness, 1-10 employees
Jul 15, 2023
It has been very beneficial
It has been very beneficial
Pros
CounSol has exceeded expectations offering a userfriendly scheduler and additional features that can be accessed conveniently.
Cons
Setting up billing was somewhat challenging.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Daniel
Mental Health Care, 1-10 employees
Jul 14, 2023
Excellent Practice Management
Excellent Practice Management
Pros
CounSol.com's ease of use clean interface and commitment to compliance have streamlined my workflows improved client care and enhanced overall efficiency.
Cons
I have no complaints about this practice management system.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Arlinda
Mental Health Care, 1-10 employees
Jul 01, 2023
Partnering with CounSol to Provide Professional Mental Health Aids
Partnering with CounSol to Provide Professional Mental Health Aids
Pros
I enjoy using CounSol and I would recommend it to others. The treatment plan guide is a valuable feature and scheduling clients is a breeze. Automatic reminders for clients are a plus.
Cons
Some clients have experienced issues with applications leading to error messages.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Debbie
Mental Health Care, 11-50 employees
Jul 01, 2023
Exceptional Support and User-Friendly Platform for Mental Health Care
Exceptional Support and User-Friendly Platform for Mental Health Care
Pros
I am highly impressed with the user-friendliness of this product; the platform feels intuitive and easy to use. The help guide has been a valuable resource, and having a dedicated customer care professional has been absolutely wonderful. Whenever I reach out to [sensitive content hidden] for questions or assistance, he responds promptly, accurately, and goes above and beyond to help me resolve any issues I encounter while using the platform, from document creation to addressing account discrepancies for my clients.
Cons
There are no major concerns to note. If I were to make a suggestion, it would be to expand the font selection for greater customization options.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Laura
Mental Health Care, 1 employee employees
May 23, 2023
Positive Experience with Mental Health Care Platform
Positive Experience with Mental Health Care Platform
Pros
I find this platform easy to navigate and set up, making it hassle-free to schedule appointments.
Cons
At times, video counseling may experience slowness. However, I understand that factors like my internet connection speed and my clients connections can contribute to this issue. Additionally, I feel that keeping session notes could be made more straightforward.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Mike
Mental Health Care, 1 employee employees
May 22, 2023
Im happy that I picked CounSol.com.
Im happy that I picked CounSol.com.
Pros
The product is user-friendly, and the platform is intuitive. The help guide is helpful, and having a dedicated customer care professional to ask questions and seek help from has been great. [Sensitive content hidden] has been responsive, accurate, and has gone the extra mile to assist me in all areas of using the platform, including creating documents and resolving issues with client accounts.
Cons
The issue is not very significant. It would be better if there were additional font options to select.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Laura
Mental Health Care, 1 employees
May 15, 2023
Pastoral Counseling Platform
Pastoral Counseling Platform
Pros
It is simple to use and set up. Scheduling is a breeze.
Cons
Video counseling can be slow occasionally considering various factors like internet connection. Improving the ease of keeping session notes would be beneficial.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mike
Mental Health Care, 1-10 employees
More than a year
May 01, 2023
I am so glad I chose CounSol.com
I am so glad I chose CounSol.com
Pros
The product is user-friendly with an intuitive platform. The help guide is highly valuable and having a dedicated customer care professional to assist and answer questions has been absolutely wonderful. Whenever I need assistance they respond promptly and go above and beyond to resolve any concerns I have from document creation to troubleshooting client accounts.
Cons
There are no significant issues but additional font options would be appreciated.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Laura
Mental Health Care, 1-10 employees
Less than a year
May 01, 2023
Product is good and comes with personal support
Product is good and comes with personal support
Pros
I appreciate the flexibility to personalize and utilize my own forms, which I can continue to develop as my practice expands. Furthermore, I value the individualized support that I receive. I had previously attempted to use another product, but found it cumbersome and impeding to my client interactions, leading me to cancel my subscription within two months. Although it was challenging to give another platform a chance, I am grateful that CounSol was recommended to me by a peer.
Cons
I would appreciate it if the design were more visually pleasing. However, I do like the feature that allows me to customize how my clients view it. It would be helpful to have an internal note section for each client instead of for each session. It becomes difficult to keep track of the themes/homework previously provided, and I often resort to using paper instead.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Carrie
Mental Health Care, 1 employees
Apr 15, 2023
Simple Therapy Management Tool; Provides More Treatment Time
Simple Therapy Management Tool; Provides More Treatment Time
Pros
As a mid-sized, downtown WA state, therapy center working with the civil administration and local prisons, our patient/client turnover has always been excessive, and even with some top-of-the-line EMR aids, we struggled to provide adequately-timed care to our patients. CounSol has been a lifesaver for us, ever since we signed up for the enterprise-level subscription, however. The interface is simple to understand and use, and centralizes pretty much everything (billing, patient records, compliance checks, and communications) within roughly three page tabs.
Cons
The developer should consider adding options for direct cryptocurrency payments – many patients have requested.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Dr. Paula J. Reeves (M.D, Psyche.)
Washington Heights Therapy & Rehab, WA, Head Count: 50 employees
Apr 03, 2023
Great Product & Personal Support
Great Product & Personal Support
Pros
I appreciate the ability to customize and use my own forms which allows for flexibility as my practice grows. The personal support I receive is fantastic. I had a negative experience with another product in the past which hindered my work with clients and led to cancellation. However after a colleague recommended CounSol I'm glad I gave it another try.
Cons
While the design could be more visually appealing the ability to customize the client interface is appreciated. Having client-specific internal notes rather than session-specific would be more convenient. Accessing previous notes for themes/homework can be time-consuming leading to the use of paper instead.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Carrie
Mental Health Care, 1-10 employees
Less than 6 months
Apr 01, 2023
Review for CounSol.com
Review for CounSol.com
Pros
The product is easy to use and the support team is quick to respond and provides helpful assistance.
Cons
I want to be able to add video links and messages into my appointments.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Walterson
Mental Health Care, 1 employees
Mar 15, 2023
S4G Review
S4G Review
Pros
The product is easy to use and the support provided is timely and helpful.
Cons
It would be helpful to add messages such as video links to appointments.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Walterson
Mental Health Care, 1-10 employees
Less than 6 months
Mar 01, 2023
Great therapy support software; supports 10-Step programs adherence
Great therapy support software; supports 10-Step programs adherence
Pros
A solid therapy EMR for rehab centers on a budget/working as non-profits. Helps us take care of our patients for free. Simple to use with a friendly support staff. Blessings.
Cons
None. Thank you. Please keep up God’s work on this earth – a lot of suffering people are benefitting.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Sister Jenny O. Brian
In God’s Grace Therapy Works, SC, Head-Count: 34-39 employees
Feb 22, 2023
I suggest that you consider incorporating CounSol.com into your therapy practice.
I suggest that you consider incorporating CounSol.com into your therapy practice.
Pros
The system is very easy to use, which is great for someone like me who is not very knowledgeable about technology.
Cons
Patients can upload standardized or pre-made forms and questionnaires which they can fill out.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Jenifer
Mental Health Care, 1 employees
Feb 15, 2023
Highly recommend adding CounSol.com to your therapy practice.
Highly recommend adding CounSol.com to your therapy practice.
Pros
As someone who isn't particularly tech-savvy I find the system extremely user-friendly.
Cons
Enabling the upload of standardized or pre-developed forms and questionnaires for patients to complete would be advantageous.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jenifer
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
Return customer
Return customer
Pros
I am a returning customer. After trying other programs I realized the value of CounSol. The outstanding aspect for me is the exceptional customer service. Additionally the ease of use is crucial.
Cons
The only challenge encountered was understanding the billing process.
Ease of use
8
Value for money
6
Customer Support
9
Functionality
6
Sarah
Mental Health Care, 1-10 employees
Less than a year
Feb 01, 2023
A solo practitioners dream
A solo practitioners dream
Pros
I'm impressed with the concept of having an office manager who promptly responds and is willing to communicate over the phone when necessary.
Cons
It would be beneficial to have more readily available templates like the good faith estimate form provided by Simple Practice.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Rosalyn
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
Everything You Need in One Place
Everything You Need in One Place
Pros
The ability to use one platform for forms billing scheduling and teletherapy is a major plus for me.
Cons
The cloud-based streaming has significant problems with freezing video occurring in about half of the sessions. Switching to other platforms like FT or Zoom resolves the issue. Otherwise the program is highly appreciated.
Ease of use
8
Value for money
6
Customer Support
9
Functionality
6
Jennifer
Mental Health Care, 1-10 employees
Less than a year
Feb 01, 2023
Great program but could use some tweaks.
Great program but could use some tweaks.
Pros
I really appreciate that this EHR integrates my notation billing and telehealth seamlessly. The client portal and self-scheduling feature are fantastic and I plan on opening it up to all clients. Now that I'm familiar with the layout I also appreciate how easy it is to navigate through the menus.
Cons
It is not possible to create custom internal forms easily. For instance there is no pre-made Discharge form and creating one can be challenging. Generating specialized reports is also difficult as the reporting feature lacks intuitiveness. Not being able to mark appointments as no-shows is frustrating but workarounds have been found.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Kenneth
Mental Health Care, 1-10 employees
Less than a year
Feb 01, 2023
Out of many different EHR platforms Counsol strikes a balance between features performance and $
Out of many different EHR platforms Counsol strikes a balance between features performance and $
Pros
I love the balance between price and performance that CounSol offers. It surpasses the competition with features like having an account manager for prompt customer service and assistance. The integrated journal for clients and the platform's suitability for working with couples and families are invaluable for mental health practitioners.
Cons
The built-in Telehealth platform could be more robust similar to Zoom. Also new forms should pull data from previous versions such as treatment plan updates that should carry over diagnosis and goals for updating and signing. Instead a blank form is presented requiring re-typing or copy-pasting.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Jacob
Mental Health Care, 1-10 employees
Less than a year
Jan 01, 2023
Wonderful customer service and easy to use technology
Wonderful customer service and easy to use technology
Pros
I don't have to add notes for client session billing giving me the flexibility to keep separate notes if I prefer. The customer service is prompt friendly and always makes me feel capable of resolving any issues with their help.
Cons
A more sophisticated appearance with updated logos would be appreciated.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Teresa
Health Wellness and Fitness, 1-10 employees
More than a year
Jan 01, 2023
Filters
Good Product
Good Product
Pros
CounSol simplifies many tasks offers customization options and provides responsive customer support.
Cons
Some features especially around insurance billing can be confusing. Thirdparty insurance billing can complicate matters.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Anonymous
N/A, 1-10 employees
Aug 10, 2023
Love It
Love It
Pros
CounSol has been an excellent choice for managing my practice efficiently and affordably. It simplifies challenging administrative tasks like billing and recordkeeping. The consistent and responsive client support person Ive had since starting with the program has been immensely helpful.
Cons
The only downside is the learning curve that comes with implementing any new application.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Rosanne
Health, Wellness and Fitness, 1-10 employees
Aug 01, 2023
Love CounSol... would never go back to Simple Practice
Love CounSol... would never go back to Simple Practice
Pros
One of the standout features of CounSol is the assigned account manager who is quick to respond and offers valuable suggestions for setting up business profiles. The platform is userfriendly and highly customizable to meet individual business needs.
Cons
The ability to set invoices to terms like net15 or net30 could be improved.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Vanessa
Mental Health Care, 1-10 employees
Aug 01, 2023
great product
great product
Pros
CounSols personalized customer service is a significant advantage, making troubleshooting and usage a breeze.
Cons
No complaints to report.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
kim
Mental Health Care, 1-10 employees
Aug 01, 2023
CounSol.com is a reliable, userfriendly and welldesigned EHR system.
CounSol.com is a reliable, userfriendly and welldesigned EHR system.
Pros
My transition to CounSol was seamless, thanks to the excellent service representative who guided me through every step. The platform offers a live chat option, making it stand out. It provides ample options for engaging with task features and clients.
Cons
The limited options for treatment planning and progress notes templates, as well as the absence of templates for other purposes like client contact.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Gina
Mental Health Care, 1-10 employees
Aug 01, 2023
Great customer service at CounSol.com
Great customer service at CounSol.com
Pros
Ive had a positive experience with CounSol, primarily due to their timely and helpful customer service representative.
Cons
Occasionally, I wonder if another platform might be more costeffective.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Louise
Mental Health Care, 1-10 employees
Aug 01, 2023
This is my practice
This is my practice
Pros
CounSol offers a secure and featurerich platform for virtual therapy. It covers everything from scheduling to secure chat rooms, billing, and notekeeping. Clients feel secure using this program for sessions and can easily access various features.
Cons
The inability to synchronize the calendar with an external Google calendar is a minor inconvenience.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Misti
Mental Health Care, 1-10 employees
Aug 01, 2023
10+ Years with CounSol
10+ Years with CounSol
Pros
Over the past10+ years with CounSol, I have found their products to be flexible and their referral program exceptional. Having the same account manager throughout my journey has been beneficial.
Cons
Integration with other platforms can sometimes be challenging due to CounSols smaller and less known status.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Dominique
Mental Health Care, 1-10 employees
Aug 01, 2023
Review
Review
Pros
CounSols functionality and features are useful for my business needs, and their customer support is excellent.
Cons
The cost is a bit high for my parttime work.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Cherith
Mental Health Care, 1-10 employees
Aug 01, 2023
Good product
Good product
Pros
CounSol simplifies many aspects of my work. It offers customization options and a variety of forms and templates. The customer support has been responsive and positive.
Cons
It can be confusing, especially initially, and some features related to insurance billing are challenging to understand.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Anonymous
N/A, 1-10 employees
Aug 01, 2023
Client Management Software for Therapy Practice
Client Management Software for Therapy Practice
Pros
CounSol provides great customer service and becomes easy to navigate once you learn it.
Cons
The Telehealth option could be improved in terms of quality.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Amera
Mental Health Care, 1-10 employees
Aug 01, 2023
CounSol
CounSol
Pros
CounSol streamlines my practice from appointments to billing, offering customizable features and excellent support.
Cons
Initially, there was a learning curve, but support has always been great.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Cheryl
Health, Wellness and Fitness, 1-10 employees
Aug 01, 2023
Love It
Love It
Pros
CounSol simplifies the often daunting administrative tasks like billing and recordkeeping which therapists in private practice typically find challenging. I've had the same knowledgeable and responsive client support representative since I started using the program which has been incredibly helpful.
Cons
The only drawback is the learning curve that comes with implementing any new application.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Rosanne
Health, Wellness and Fitness, 1-10 employees
Aug 01, 2023
Love CounSol... would never go back to Simple Practice
Love CounSol... would never go back to Simple Practice
Pros
One of the standout features of CounSol is the dedicated account manager assigned to you. My account manager is always quick to respond and provides valuable suggestions for setting up features on my business profile. The platform is userfriendly and highly customizable to suit individual business needs.
Cons
The ability to set invoices with terms like net15 or net30 could be improved.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Vanessa
Mental Health Care, 1-10 employees
Aug 01, 2023
Great Product
Great Product
Pros
The most exceptional aspect of CounSol is its personalized customer service. Having a dedicated point of contact makes troubleshooting and usage a breeze.
Cons
I have no complaints to report.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Kim
Mental Health Care, 1-10 employees
Aug 01, 2023
CounSol.com is a Reliable UserFriendly and WellDesigned EHR System
CounSol.com is a Reliable UserFriendly and WellDesigned EHR System
Pros
Transitioning to CounSol was seamless thanks in part to the excellent service representative who guided me through every step. The platform offers options for engaging with task features and clients enhancing the overall client experience.
Cons
The limited options for treatment planning and progress note templates are a minor drawback. Additionally templates for other clientrelated documents are lacking.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Gina
Mental Health Care, 1-10 employees
Aug 01, 2023
Great Customer Service at CounSol.com
Great Customer Service at CounSol.com
Pros
The customer service at CounSol.com is topnotch. The representative responds promptly and is exceptionally helpful.
Cons
Occasionally I wonder if there might be a more costeffective platform available.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Louise
Mental Health Care, 1-10 employees
Aug 01, 2023
Excellent EHR Provides Ease of Use and Critical Options
Excellent EHR Provides Ease of Use and Critical Options
Pros
CounSol.com offers a comprehensive solution with features like progress notes easy appointment scheduling appointment reminders secure telehealth sessions and document storage. The reasonable pricing ensures it's accessible and reliable.
Cons
Video sessions can be challenging if there are compatibility issues with clients' or my own devices.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Marsha
Mental Health Care, 1-10 employees
Aug 01, 2023
This is My Practice
This is My Practice
Pros
CounSol has been my goto practice management solution. It's secure userfriendly for both myself and clients and offers integrated features like scheduling secure chat room meetings billing and notekeeping.
Cons
I wish there was a direct sync option for the calendar to external platforms like Google Calendar.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Misti
Mental Health Care, 1-10 employees
Aug 01, 2023
10+ Years with CounSol
10+ Years with CounSol
Pros
I've been a loyal user of CounSol since 2012 and have never regretted my decision. The al la carte options and referral program are fantastic. Having the same account manager for years has been a huge benefit.
Cons
Integration with other platforms can be limited due to CounSol's smaller profile in the industry.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Dominique
Mental Health Care, 1-10 employees
Aug 01, 2023
Review
Review
Pros
CounSol offers useful and relevant functionality and features for my business. The support is excellent.
Cons
It's a bit pricey for parttime users.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Cherith
Mental Health Care, 1-10 employees
Aug 01, 2023
Client Management Software for Therapy Practice
Client Management Software for Therapy Practice
Pros
CounSol offers great customer service and becomes easy to navigate once you become familiar with it.
Cons
The Telehealth option's quality needs improvement.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Amera
Mental Health Care, 1-10 employees
Aug 01, 2023
CounSol
CounSol
Pros
CounSol streamlines my entire practice from appointments to billing. It allows easy addition and modification of forms and the support has been great.
Cons
Initially there was a learning curve but support has always been helpful.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Cheryl
Health, Wellness and Fitness, 1-10 employees
Aug 01, 2023
More features
More features
Pros
CounSol offers helpful features like payment processing notetaking and invoicing.
Cons
Customer service can be inconsistent though it's improving.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Maritza
Mental Health Care, 11-50 employees
Jul 20, 2023
CounSol review
CounSol review
Pros
I chose CounSol for its ability to load customized intake forms with the help of a support person. The User Guide is comprehensive and easy to follow making setup a breeze.
Cons
Some major mental health treatment approaches are missing from the interventions list in progress notes.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Leticia
Mental Health Care, 1-10 employees
Jul 19, 2023
Affordable software that meets my needs
Affordable software that meets my needs
Pros
CounSol is wellorganized offers excellent customer service and is easy to customize.
Cons
It's slightly less intuitive than some other programs and telehealth video connections can be challenging with poor WiFi.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Amanda
Mental Health Care, 1-10 employees
Jul 18, 2023
New user
New user
Pros
CounSol has been a great program that's easy to use and offers excellent value. The administrators are highly responsive.
Cons
Adding new clients can be a bit tricky if they don't log in right away.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Rebecca
Health, Wellness and Fitness, 1-10 employees
Jul 16, 2023
CounSol has been awesome
CounSol has been awesome
Pros
I've enjoyed my experience with CounSol and the support offered has been outstanding.
Cons
I wish there were more premade documents for therapists such as forms and intakes.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Samantha
Health, Wellness and Fitness, 1-10 employees
Jul 15, 2023
It has been very beneficial
It has been very beneficial
Pros
CounSol has exceeded expectations offering a userfriendly scheduler and additional features that can be accessed conveniently.
Cons
Setting up billing was somewhat challenging.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Daniel
Mental Health Care, 1-10 employees
Jul 14, 2023
Excellent Practice Management
Excellent Practice Management
Pros
CounSol.com's ease of use clean interface and commitment to compliance have streamlined my workflows improved client care and enhanced overall efficiency.
Cons
I have no complaints about this practice management system.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Arlinda
Mental Health Care, 1-10 employees
Jul 01, 2023
Partnering with CounSol to Provide Professional Mental Health Aids
Partnering with CounSol to Provide Professional Mental Health Aids
Pros
I enjoy using CounSol and I would recommend it to others. The treatment plan guide is a valuable feature and scheduling clients is a breeze. Automatic reminders for clients are a plus.
Cons
Some clients have experienced issues with applications leading to error messages.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Debbie
Mental Health Care, 11-50 employees
Jul 01, 2023
Exceptional Support and User-Friendly Platform for Mental Health Care
Exceptional Support and User-Friendly Platform for Mental Health Care
Pros
I am highly impressed with the user-friendliness of this product; the platform feels intuitive and easy to use. The help guide has been a valuable resource, and having a dedicated customer care professional has been absolutely wonderful. Whenever I reach out to [sensitive content hidden] for questions or assistance, he responds promptly, accurately, and goes above and beyond to help me resolve any issues I encounter while using the platform, from document creation to addressing account discrepancies for my clients.
Cons
There are no major concerns to note. If I were to make a suggestion, it would be to expand the font selection for greater customization options.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Laura
Mental Health Care, 1 employee employees
May 23, 2023
Positive Experience with Mental Health Care Platform
Positive Experience with Mental Health Care Platform
Pros
I find this platform easy to navigate and set up, making it hassle-free to schedule appointments.
Cons
At times, video counseling may experience slowness. However, I understand that factors like my internet connection speed and my clients connections can contribute to this issue. Additionally, I feel that keeping session notes could be made more straightforward.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Mike
Mental Health Care, 1 employee employees
May 22, 2023
Im happy that I picked CounSol.com.
Im happy that I picked CounSol.com.
Pros
The product is user-friendly, and the platform is intuitive. The help guide is helpful, and having a dedicated customer care professional to ask questions and seek help from has been great. [Sensitive content hidden] has been responsive, accurate, and has gone the extra mile to assist me in all areas of using the platform, including creating documents and resolving issues with client accounts.
Cons
The issue is not very significant. It would be better if there were additional font options to select.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Laura
Mental Health Care, 1 employees
May 15, 2023
Pastoral Counseling Platform
Pastoral Counseling Platform
Pros
It is simple to use and set up. Scheduling is a breeze.
Cons
Video counseling can be slow occasionally considering various factors like internet connection. Improving the ease of keeping session notes would be beneficial.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mike
Mental Health Care, 1-10 employees
More than a year
May 01, 2023
I am so glad I chose CounSol.com
I am so glad I chose CounSol.com
Pros
The product is user-friendly with an intuitive platform. The help guide is highly valuable and having a dedicated customer care professional to assist and answer questions has been absolutely wonderful. Whenever I need assistance they respond promptly and go above and beyond to resolve any concerns I have from document creation to troubleshooting client accounts.
Cons
There are no significant issues but additional font options would be appreciated.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Laura
Mental Health Care, 1-10 employees
Less than a year
May 01, 2023
Product is good and comes with personal support
Product is good and comes with personal support
Pros
I appreciate the flexibility to personalize and utilize my own forms, which I can continue to develop as my practice expands. Furthermore, I value the individualized support that I receive. I had previously attempted to use another product, but found it cumbersome and impeding to my client interactions, leading me to cancel my subscription within two months. Although it was challenging to give another platform a chance, I am grateful that CounSol was recommended to me by a peer.
Cons
I would appreciate it if the design were more visually pleasing. However, I do like the feature that allows me to customize how my clients view it. It would be helpful to have an internal note section for each client instead of for each session. It becomes difficult to keep track of the themes/homework previously provided, and I often resort to using paper instead.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Carrie
Mental Health Care, 1 employees
Apr 15, 2023
Simple Therapy Management Tool; Provides More Treatment Time
Simple Therapy Management Tool; Provides More Treatment Time
Pros
As a mid-sized, downtown WA state, therapy center working with the civil administration and local prisons, our patient/client turnover has always been excessive, and even with some top-of-the-line EMR aids, we struggled to provide adequately-timed care to our patients. CounSol has been a lifesaver for us, ever since we signed up for the enterprise-level subscription, however. The interface is simple to understand and use, and centralizes pretty much everything (billing, patient records, compliance checks, and communications) within roughly three page tabs.
Cons
The developer should consider adding options for direct cryptocurrency payments – many patients have requested.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Dr. Paula J. Reeves (M.D, Psyche.)
Washington Heights Therapy & Rehab, WA, Head Count: 50 employees
Apr 03, 2023
Great Product & Personal Support
Great Product & Personal Support
Pros
I appreciate the ability to customize and use my own forms which allows for flexibility as my practice grows. The personal support I receive is fantastic. I had a negative experience with another product in the past which hindered my work with clients and led to cancellation. However after a colleague recommended CounSol I'm glad I gave it another try.
Cons
While the design could be more visually appealing the ability to customize the client interface is appreciated. Having client-specific internal notes rather than session-specific would be more convenient. Accessing previous notes for themes/homework can be time-consuming leading to the use of paper instead.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Carrie
Mental Health Care, 1-10 employees
Less than 6 months
Apr 01, 2023
Review for CounSol.com
Review for CounSol.com
Pros
The product is easy to use and the support team is quick to respond and provides helpful assistance.
Cons
I want to be able to add video links and messages into my appointments.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Walterson
Mental Health Care, 1 employees
Mar 15, 2023
S4G Review
S4G Review
Pros
The product is easy to use and the support provided is timely and helpful.
Cons
It would be helpful to add messages such as video links to appointments.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Walterson
Mental Health Care, 1-10 employees
Less than 6 months
Mar 01, 2023
Great therapy support software; supports 10-Step programs adherence
Great therapy support software; supports 10-Step programs adherence
Pros
A solid therapy EMR for rehab centers on a budget/working as non-profits. Helps us take care of our patients for free. Simple to use with a friendly support staff. Blessings.
Cons
None. Thank you. Please keep up God’s work on this earth – a lot of suffering people are benefitting.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Sister Jenny O. Brian
In God’s Grace Therapy Works, SC, Head-Count: 34-39 employees
Feb 22, 2023
I suggest that you consider incorporating CounSol.com into your therapy practice.
I suggest that you consider incorporating CounSol.com into your therapy practice.
Pros
The system is very easy to use, which is great for someone like me who is not very knowledgeable about technology.
Cons
Patients can upload standardized or pre-made forms and questionnaires which they can fill out.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Jenifer
Mental Health Care, 1 employees
Feb 15, 2023
Highly recommend adding CounSol.com to your therapy practice.
Highly recommend adding CounSol.com to your therapy practice.
Pros
As someone who isn't particularly tech-savvy I find the system extremely user-friendly.
Cons
Enabling the upload of standardized or pre-developed forms and questionnaires for patients to complete would be advantageous.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jenifer
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
Return customer
Return customer
Pros
I am a returning customer. After trying other programs I realized the value of CounSol. The outstanding aspect for me is the exceptional customer service. Additionally the ease of use is crucial.
Cons
The only challenge encountered was understanding the billing process.
Ease of use
8
Value for money
6
Customer Support
9
Functionality
6
Sarah
Mental Health Care, 1-10 employees
Less than a year
Feb 01, 2023
A solo practitioners dream
A solo practitioners dream
Pros
I'm impressed with the concept of having an office manager who promptly responds and is willing to communicate over the phone when necessary.
Cons
It would be beneficial to have more readily available templates like the good faith estimate form provided by Simple Practice.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Rosalyn
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
Everything You Need in One Place
Everything You Need in One Place
Pros
The ability to use one platform for forms billing scheduling and teletherapy is a major plus for me.
Cons
The cloud-based streaming has significant problems with freezing video occurring in about half of the sessions. Switching to other platforms like FT or Zoom resolves the issue. Otherwise the program is highly appreciated.
Ease of use
8
Value for money
6
Customer Support
9
Functionality
6
Jennifer
Mental Health Care, 1-10 employees
Less than a year
Feb 01, 2023
Great program but could use some tweaks.
Great program but could use some tweaks.
Pros
I really appreciate that this EHR integrates my notation billing and telehealth seamlessly. The client portal and self-scheduling feature are fantastic and I plan on opening it up to all clients. Now that I'm familiar with the layout I also appreciate how easy it is to navigate through the menus.
Cons
It is not possible to create custom internal forms easily. For instance there is no pre-made Discharge form and creating one can be challenging. Generating specialized reports is also difficult as the reporting feature lacks intuitiveness. Not being able to mark appointments as no-shows is frustrating but workarounds have been found.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Kenneth
Mental Health Care, 1-10 employees
Less than a year
Feb 01, 2023
Out of many different EHR platforms Counsol strikes a balance between features performance and $
Out of many different EHR platforms Counsol strikes a balance between features performance and $
Pros
I love the balance between price and performance that CounSol offers. It surpasses the competition with features like having an account manager for prompt customer service and assistance. The integrated journal for clients and the platform's suitability for working with couples and families are invaluable for mental health practitioners.
Cons
The built-in Telehealth platform could be more robust similar to Zoom. Also new forms should pull data from previous versions such as treatment plan updates that should carry over diagnosis and goals for updating and signing. Instead a blank form is presented requiring re-typing or copy-pasting.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Jacob
Mental Health Care, 1-10 employees
Less than a year
Jan 01, 2023
Wonderful customer service and easy to use technology
Wonderful customer service and easy to use technology
Pros
I don't have to add notes for client session billing giving me the flexibility to keep separate notes if I prefer. The customer service is prompt friendly and always makes me feel capable of resolving any issues with their help.
Cons
A more sophisticated appearance with updated logos would be appreciated.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Teresa
Health Wellness and Fitness, 1-10 employees
More than a year
Jan 01, 2023