CyCHART Reviews

“Outstanding customer support and services

Pros

I like the customer support for the software. The customer representatives are very supportive and understanding. I am a person who has no prior background in technology. As a result, I get worried and anxious before I use any software. Therefore, I always need a little help in the beginning phases. Luckily, the software representatives understood this problem and helped me get my hands on the software, even though my questions might be a little vague. Kudos to the software, and cheers to their customer support representatives!

Cons

As mentioned, although the customer representatives were very supportive, the application is a little difficult to start with. I believe that the application was hard to understand the first few times. I have had experience with applications where the user interface was simpler than CyCHART software. Although others might find it easy to use the application, for tech noobs like me, it is a little harder. Thus, I would like it if the upcoming versions of the software could solve this issue.

“The reporting feature of the software is very accurate

Pros

The best part about the application is its features. The reporting functionality of the system is very accurate and free of errors. At least, I have not experienced any mistakes with the reports generated by the CyCHART software. Furthermore, the software allows you to customize the reports in a variety of formats. Thus, this makes it very easy to cater to the differing requirements of the managers depending on the reports that I am working on. Besides, the best part about the software is that it is very easy and simple to use. This is a huge deal for a person like me who does not know anything about technology. Thus, I highly recommend it to others!

Cons

There is one major flaw with the software. I noticed that the software hangs frequently. Initially, I thought that it might be just a one- or two-time thing. However, I was a little annoyed when the software started getting stuck more often. The worst part is that you have to restart the system when this happens.

“One of the safest applications Ive ever used!

Pros

After the organization’s data was compromised while we were using another software, initially I was pretty hesitant to risk using another EHR software. However, I started using the CyChart software upon the consistent encouragement of a colleague, and I am glad that I made this move. CyChart is a very reliable software. Not only me, but my entire department is happy with the system as it provides data security and backup to the users. Thereby, I would highly recommend others to try out this application, especially those organizations that have sensitive data to deal with.

Cons

The softwares pricing strategies, in my opinion, are the only thing lacking. I think that the software is a little pricey. Although it does cover the data security aspect perfectly, even then, the application’s costs are a little higher. Thus, this makes an application unaffordable, especially for the smaller companies and start-ups, as they are already on a tight schedule.

“A decent option.

Pros

The layout is pretty simple and easy to understand. You can customise effortlessly according to each patient, which honestly, is their best feature.

Cons

The customer support is not the greatest. It takes hours to connect and even longer for them to solve the problem.

“We love it!

Pros

Its easy to navigate through patients record with this system. Its user friendly, easy to handle and work efficient. We approve!

Cons

It tends to glitch a lot and crashes from time to time.

“I highly recommend!

Pros

Its a good, user friendly software to have for your small company. It gets the job done faster and with higher efficiency. The customer support is also a 10/10.

Cons

The system slows down when you change devices.

“One solution to all our problems.

Pros

Cyfluent offers a lot of inbuilt features for its users. Its flexible and easily manageable for small businesses like ours.The system keeps us updated and helps us stay on track.

Cons

It does get confusing at times because of the amount of features they offer.

“Simply Amazing!

Pros

It is an amazing software to have and use. It helps us organise our work and update patients records pretty smoothly. Its also easy to customise and is super flexible when it comes to managing notes and records.

Cons

I do wish the customer support were a bit more responsive then they usually are.

“Needs a bit work!

Pros

The system is pliable and easy to navigate your way through. I also love their new update, gets the work done faster and better.

Cons

To be honest, the format is a little confusing to understand and might take a long time to update.

“Gets a perfect score

Pros

It is so easy to create reports and add notes during rounds. You can also create a schedule and accommodate everyones requests.

Cons

A lack of font colors and sizes makes it difficult to highlight certain information.

“Gets everything in one system

Pros

It has everything in one software so we do not need to juggle between a financial and scheduling system.

Cons

The customer service takes too long to reply on most days.

“Superb

Pros

The Cychart EHR delivers all that it promises. We can make patient charts and sign-off on treatments without having to be present in the room.

Cons

The prescription portal does not allow you to add more than one medicine at a time.

“Worse than our last EHR software

Pros

There are no pros but they were very convincing during the sales pitch and training.

Cons

It does not load screens often and you cannot search for patients based on the diagnosis. The report writing feature is a mess.

“Cychart Review

Pros

It has been doing its job and helping us organize and file our electronic medical records.

Cons

There are no tutorial videos on the website to address the billing issues.

“Good option

Pros

The billing feature is the most convenient and we can process the insurance claims and contact healthcare providers with ease.

Cons

Some training or tutorial videos for new users would be nice.

“Certified care

Pros

As an ophthalmic technician I find this software easy to use to enter all the details of any patient encounter. I can also search for records based on diagnosis or treatment.

Cons

Sometimes it takes a lot of steps and clicks to perform a simple task.

“ Extremely satisfied

Pros

We use it for EHR and also training new students. It has been very easy to use and everyone got comfortable with it after the first training session. We are happy to have chosen this over other software.

Cons

NA

“Smooth workflows and fluent in medical codes

Pros

It is much better than I expected and does everything that you need from an EMR. You can add notes to the patients profile in the same way that a regular chart works. There are also notifications and reminders that help keep everyone on their toes and on time.

Cons

Nil

“Smooth experience

Pros

It has been great so far and we can always get in touch with customer service. They have converted the shortcodes for us so we can easily learn them. There are constant updates so we know we have invested in a company that believes in progressing with the times.

Cons

None

“Powerful program with many options

Pros

Cychart is very functional and it allows us to manage our medical practice through a unified system. There are ways to keep track of all patients and ensure quality measures are being followed.

Cons

The many options can lead to some confusion while managing the workflow.

“Wonderful cloud-based EHR solution

Pros

The Cychart software offers a comprehensive solution and allows us to manage our patient files with ease. The flexibility in the functionality and the customizable features allowed us to fulfill our corporate goals and meet annual targets.

Cons

The solution has a number of modules that have been so seamlessly integrated into one platform that it often becomes hard to differentiate between them.

“Solution to all our problems

Pros

It helps us with all our corporate targets. Super extensive and also, Very flexible

Cons

It has a lot of modules available and sometimes you dont know the module you are working on.

“Hands down the best

Pros

Favorite!!

Cons

No complaints about CyChart Ehr. Its my favorite software

“Super powerful

Pros

Cychart has so many options and it is easy to use. The system is pretty robust. It has all the functionalities and features that we require. It also tracks our work and how we’re doing and if we’re meeting our quality measures.

Cons

An organization is able to create alternatives in the workflow which end up leading to a lot of confusion.