softwareCyCHART EHR Software Reviews
24 Reviews
Overall Rating
4.2
24 Reviews
Rating Distribution
5
(8)
4
(14)
3
(1)
2
(0)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.2
24 Reviews
Rating Distribution
5
(8)
4
(14)
3
(1)
2
(0)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Outstanding customer support and services
Outstanding customer support and services
Pros
I like the customer support for the software. The customer representatives are very supportive and understanding. I am a person who has no prior background in technology. As a result, I get worried and anxious before I use any software. Therefore, I always need a little help in the beginning phases. Luckily, the software representatives understood this problem and helped me get my hands on the software, even though my questions might be a little vague. Kudos to the software, and cheers to their customer support representatives!
Cons
As mentioned, although the customer representatives were very supportive, the application is a little difficult to start with. I believe that the application was hard to understand the first few times. I have had experience with applications where the user interface was simpler than CyCHART software. Although others might find it easy to use the application, for tech noobs like me, it is a little harder. Thus, I would like it if the upcoming versions of the software could solve this issue.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Riley L.
Health and Fitness Company , 1-10 employees employees
Nov 21, 2022
The reporting feature of the software is very accurate
The reporting feature of the software is very accurate
Pros
The best part about the application is its features. The reporting functionality of the system is very accurate and free of errors. At least, I have not experienced any mistakes with the reports generated by the CyCHART software. Furthermore, the software allows you to customize the reports in a variety of formats. Thus, this makes it very easy to cater to the differing requirements of the managers depending on the reports that I am working on. Besides, the best part about the software is that it is very easy and simple to use. This is a huge deal for a person like me who does not know anything about technology. Thus, I highly recommend it to others!
Cons
There is one major flaw with the software. I noticed that the software hangs frequently. Initially, I thought that it might be just a one- or two-time thing. However, I was a little annoyed when the software started getting stuck more often. The worst part is that you have to restart the system when this happens.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Nathan I.
Medical & Healthcare Company, 50-99 employees employees
Nov 21, 2022
One of the safest applications Ive ever used!
One of the safest applications Ive ever used!
Pros
After the organization’s data was compromised while we were using another software, initially I was pretty hesitant to risk using another EHR software. However, I started using the CyChart software upon the consistent encouragement of a colleague, and I am glad that I made this move. CyChart is a very reliable software. Not only me, but my entire department is happy with the system as it provides data security and backup to the users. Thereby, I would highly recommend others to try out this application, especially those organizations that have sensitive data to deal with.
Cons
The softwares pricing strategies, in my opinion, are the only thing lacking. I think that the software is a little pricey. Although it does cover the data security aspect perfectly, even then, the application’s costs are a little higher. Thus, this makes an application unaffordable, especially for the smaller companies and start-ups, as they are already on a tight schedule.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Oliver A.
Healthcare Clinic, 1-10 employees employees
Nov 21, 2022
A decent option.
A decent option.
Pros
The layout is pretty simple and easy to understand. You can customise effortlessly according to each patient, which honestly, is their best feature.
Cons
The customer support is not the greatest. It takes hours to connect and even longer for them to solve the problem.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Courtney
Virginia Family Health, P.C., 2-9 employees
Apr 15, 2021
We love it!
We love it!
Pros
Its easy to navigate through patients record with this system. Its user friendly, easy to handle and work efficient. We approve!
Cons
It tends to glitch a lot and crashes from time to time.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Darryl
TGTG, 2-9 employees
Apr 15, 2021
I highly recommend!
I highly recommend!
Pros
Its a good, user friendly software to have for your small company. It gets the job done faster and with higher efficiency. The customer support is also a 10/10.
Cons
The system slows down when you change devices.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Katherine
Divilio and DiNapoli, PA, 2-9 employees
Apr 15, 2021
One solution to all our problems.
One solution to all our problems.
Pros
Cyfluent offers a lot of inbuilt features for its users. Its flexible and easily manageable for small businesses like ours.The system keeps us updated and helps us stay on track.
Cons
It does get confusing at times because of the amount of features they offer.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Clinton
TGTG, 2-9 employees
Apr 15, 2021
Simply Amazing!
Simply Amazing!
Pros
It is an amazing software to have and use. It helps us organise our work and update patients records pretty smoothly. Its also easy to customise and is super flexible when it comes to managing notes and records.
Cons
I do wish the customer support were a bit more responsive then they usually are.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
John
PT Billing Services, LLC, 10-49 employees
Apr 15, 2021
Needs a bit work!
Needs a bit work!
Pros
The system is pliable and easy to navigate your way through. I also love their new update, gets the work done faster and better.
Cons
To be honest, the format is a little confusing to understand and might take a long time to update.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
Darryl
TGTG, 10-49 employees
Apr 02, 2021
Gets a perfect score
Gets a perfect score
Pros
It is so easy to create reports and add notes during rounds. You can also create a schedule and accommodate everyones requests.
Cons
A lack of font colors and sizes makes it difficult to highlight certain information.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Nero
Dante Mental Health, 2-9 employees
Mar 27, 2021
Gets everything in one system
Gets everything in one system
Pros
It has everything in one software so we do not need to juggle between a financial and scheduling system.
Cons
The customer service takes too long to reply on most days.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Tom
Cleveland Medical Clinic, 500-999 employees
Mar 26, 2021
Superb
Superb
Pros
The Cychart EHR delivers all that it promises. We can make patient charts and sign-off on treatments without having to be present in the room.
Cons
The prescription portal does not allow you to add more than one medicine at a time.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Brandt
MidEast Hospital, 10-49 employees
Mar 24, 2021
Worse than our last EHR software
Worse than our last EHR software
Pros
There are no pros but they were very convincing during the sales pitch and training.
Cons
It does not load screens often and you cannot search for patients based on the diagnosis. The report writing feature is a mess.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
4
Cole
Schaeffer Health and Wellness, 2-9 employees
Mar 22, 2021
Cychart Review
Cychart Review
Pros
It has been doing its job and helping us organize and file our electronic medical records.
Cons
There are no tutorial videos on the website to address the billing issues.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Filipo
Eve Mental Health and Wellness, 2-9 employees
Mar 18, 2021
Good option
Good option
Pros
The billing feature is the most convenient and we can process the insurance claims and contact healthcare providers with ease.
Cons
Some training or tutorial videos for new users would be nice.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Talullah
Eric Faust MD , 2-9 employees
Mar 16, 2021
Certified care
Certified care
Pros
As an ophthalmic technician I find this software easy to use to enter all the details of any patient encounter. I can also search for records based on diagnosis or treatment.
Cons
Sometimes it takes a lot of steps and clicks to perform a simple task.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Laura
Azar Fillipov MD, 2-9 employees
Mar 13, 2021
Extremely satisfied
Extremely satisfied
Pros
We use it for EHR and also training new students. It has been very easy to use and everyone got comfortable with it after the first training session. We are happy to have chosen this over other software.
Cons
NA
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Ruth
Community College of Baltimore, 2-9 employees
Mar 13, 2021
Smooth workflows and fluent in medical codes
Smooth workflows and fluent in medical codes
Pros
It is much better than I expected and does everything that you need from an EMR. You can add notes to the patients profile in the same way that a regular chart works. There are also notifications and reminders that help keep everyone on their toes and on time.
Cons
Nil
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katherine
Divilio and DiNapoli LLC, 50-99 employees
Mar 12, 2021
Smooth experience
Smooth experience
Pros
It has been great so far and we can always get in touch with customer service. They have converted the shortcodes for us so we can easily learn them. There are constant updates so we know we have invested in a company that believes in progressing with the times.
Cons
None
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Courtney
Virginia Family Health, 100-499 employees
Mar 09, 2021
Powerful program with many options
Powerful program with many options
Pros
Cychart is very functional and it allows us to manage our medical practice through a unified system. There are ways to keep track of all patients and ensure quality measures are being followed.
Cons
The many options can lead to some confusion while managing the workflow.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Darryl
TGTG, 10-49 employees
Mar 07, 2021
Wonderful cloud-based EHR solution
Wonderful cloud-based EHR solution
Pros
The Cychart software offers a comprehensive solution and allows us to manage our patient files with ease. The flexibility in the functionality and the customizable features allowed us to fulfill our corporate goals and meet annual targets.
Cons
The solution has a number of modules that have been so seamlessly integrated into one platform that it often becomes hard to differentiate between them.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Clinton
TGTG, 10-49 employees
Mar 05, 2021
Solution to all our problems
Solution to all our problems
Pros
It helps us with all our corporate targets. Super extensive and also, Very flexible
Cons
It has a lot of modules available and sometimes you dont know the module you are working on.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Clinton
TGTG, - employees
Sep 03, 2020
Hands down the best
Hands down the best
Pros
Favorite!!
Cons
No complaints about CyChart Ehr. Its my favorite software
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Darryl
TGTG, 11-50 employees employees
Sep 02, 2020
Super powerful
Super powerful
Pros
Cychart has so many options and it is easy to use. The system is pretty robust. It has all the functionalities and features that we require. It also tracks our work and how we’re doing and if we’re meeting our quality measures.
Cons
An organization is able to create alternatives in the workflow which end up leading to a lot of confusion.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Darryl
TGTG, 11-50 employees employees
May 15, 2017
Filters
Outstanding customer support and services
Outstanding customer support and services
Pros
I like the customer support for the software. The customer representatives are very supportive and understanding. I am a person who has no prior background in technology. As a result, I get worried and anxious before I use any software. Therefore, I always need a little help in the beginning phases. Luckily, the software representatives understood this problem and helped me get my hands on the software, even though my questions might be a little vague. Kudos to the software, and cheers to their customer support representatives!
Cons
As mentioned, although the customer representatives were very supportive, the application is a little difficult to start with. I believe that the application was hard to understand the first few times. I have had experience with applications where the user interface was simpler than CyCHART software. Although others might find it easy to use the application, for tech noobs like me, it is a little harder. Thus, I would like it if the upcoming versions of the software could solve this issue.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Riley L.
Health and Fitness Company , 1-10 employees employees
Nov 21, 2022
The reporting feature of the software is very accurate
The reporting feature of the software is very accurate
Pros
The best part about the application is its features. The reporting functionality of the system is very accurate and free of errors. At least, I have not experienced any mistakes with the reports generated by the CyCHART software. Furthermore, the software allows you to customize the reports in a variety of formats. Thus, this makes it very easy to cater to the differing requirements of the managers depending on the reports that I am working on. Besides, the best part about the software is that it is very easy and simple to use. This is a huge deal for a person like me who does not know anything about technology. Thus, I highly recommend it to others!
Cons
There is one major flaw with the software. I noticed that the software hangs frequently. Initially, I thought that it might be just a one- or two-time thing. However, I was a little annoyed when the software started getting stuck more often. The worst part is that you have to restart the system when this happens.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Nathan I.
Medical & Healthcare Company, 50-99 employees employees
Nov 21, 2022
One of the safest applications Ive ever used!
One of the safest applications Ive ever used!
Pros
After the organization’s data was compromised while we were using another software, initially I was pretty hesitant to risk using another EHR software. However, I started using the CyChart software upon the consistent encouragement of a colleague, and I am glad that I made this move. CyChart is a very reliable software. Not only me, but my entire department is happy with the system as it provides data security and backup to the users. Thereby, I would highly recommend others to try out this application, especially those organizations that have sensitive data to deal with.
Cons
The softwares pricing strategies, in my opinion, are the only thing lacking. I think that the software is a little pricey. Although it does cover the data security aspect perfectly, even then, the application’s costs are a little higher. Thus, this makes an application unaffordable, especially for the smaller companies and start-ups, as they are already on a tight schedule.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Oliver A.
Healthcare Clinic, 1-10 employees employees
Nov 21, 2022
A decent option.
A decent option.
Pros
The layout is pretty simple and easy to understand. You can customise effortlessly according to each patient, which honestly, is their best feature.
Cons
The customer support is not the greatest. It takes hours to connect and even longer for them to solve the problem.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Courtney
Virginia Family Health, P.C., 2-9 employees
Apr 15, 2021
We love it!
We love it!
Pros
Its easy to navigate through patients record with this system. Its user friendly, easy to handle and work efficient. We approve!
Cons
It tends to glitch a lot and crashes from time to time.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Darryl
TGTG, 2-9 employees
Apr 15, 2021
I highly recommend!
I highly recommend!
Pros
Its a good, user friendly software to have for your small company. It gets the job done faster and with higher efficiency. The customer support is also a 10/10.
Cons
The system slows down when you change devices.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Katherine
Divilio and DiNapoli, PA, 2-9 employees
Apr 15, 2021
One solution to all our problems.
One solution to all our problems.
Pros
Cyfluent offers a lot of inbuilt features for its users. Its flexible and easily manageable for small businesses like ours.The system keeps us updated and helps us stay on track.
Cons
It does get confusing at times because of the amount of features they offer.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Clinton
TGTG, 2-9 employees
Apr 15, 2021
Simply Amazing!
Simply Amazing!
Pros
It is an amazing software to have and use. It helps us organise our work and update patients records pretty smoothly. Its also easy to customise and is super flexible when it comes to managing notes and records.
Cons
I do wish the customer support were a bit more responsive then they usually are.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
John
PT Billing Services, LLC, 10-49 employees
Apr 15, 2021
Needs a bit work!
Needs a bit work!
Pros
The system is pliable and easy to navigate your way through. I also love their new update, gets the work done faster and better.
Cons
To be honest, the format is a little confusing to understand and might take a long time to update.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
Darryl
TGTG, 10-49 employees
Apr 02, 2021
Gets a perfect score
Gets a perfect score
Pros
It is so easy to create reports and add notes during rounds. You can also create a schedule and accommodate everyones requests.
Cons
A lack of font colors and sizes makes it difficult to highlight certain information.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Nero
Dante Mental Health, 2-9 employees
Mar 27, 2021
Gets everything in one system
Gets everything in one system
Pros
It has everything in one software so we do not need to juggle between a financial and scheduling system.
Cons
The customer service takes too long to reply on most days.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Tom
Cleveland Medical Clinic, 500-999 employees
Mar 26, 2021
Superb
Superb
Pros
The Cychart EHR delivers all that it promises. We can make patient charts and sign-off on treatments without having to be present in the room.
Cons
The prescription portal does not allow you to add more than one medicine at a time.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Brandt
MidEast Hospital, 10-49 employees
Mar 24, 2021
Worse than our last EHR software
Worse than our last EHR software
Pros
There are no pros but they were very convincing during the sales pitch and training.
Cons
It does not load screens often and you cannot search for patients based on the diagnosis. The report writing feature is a mess.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
4
Cole
Schaeffer Health and Wellness, 2-9 employees
Mar 22, 2021
Cychart Review
Cychart Review
Pros
It has been doing its job and helping us organize and file our electronic medical records.
Cons
There are no tutorial videos on the website to address the billing issues.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Filipo
Eve Mental Health and Wellness, 2-9 employees
Mar 18, 2021
Good option
Good option
Pros
The billing feature is the most convenient and we can process the insurance claims and contact healthcare providers with ease.
Cons
Some training or tutorial videos for new users would be nice.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Talullah
Eric Faust MD , 2-9 employees
Mar 16, 2021
Certified care
Certified care
Pros
As an ophthalmic technician I find this software easy to use to enter all the details of any patient encounter. I can also search for records based on diagnosis or treatment.
Cons
Sometimes it takes a lot of steps and clicks to perform a simple task.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Laura
Azar Fillipov MD, 2-9 employees
Mar 13, 2021
Extremely satisfied
Extremely satisfied
Pros
We use it for EHR and also training new students. It has been very easy to use and everyone got comfortable with it after the first training session. We are happy to have chosen this over other software.
Cons
NA
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Ruth
Community College of Baltimore, 2-9 employees
Mar 13, 2021
Smooth workflows and fluent in medical codes
Smooth workflows and fluent in medical codes
Pros
It is much better than I expected and does everything that you need from an EMR. You can add notes to the patients profile in the same way that a regular chart works. There are also notifications and reminders that help keep everyone on their toes and on time.
Cons
Nil
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katherine
Divilio and DiNapoli LLC, 50-99 employees
Mar 12, 2021
Smooth experience
Smooth experience
Pros
It has been great so far and we can always get in touch with customer service. They have converted the shortcodes for us so we can easily learn them. There are constant updates so we know we have invested in a company that believes in progressing with the times.
Cons
None
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Courtney
Virginia Family Health, 100-499 employees
Mar 09, 2021
Powerful program with many options
Powerful program with many options
Pros
Cychart is very functional and it allows us to manage our medical practice through a unified system. There are ways to keep track of all patients and ensure quality measures are being followed.
Cons
The many options can lead to some confusion while managing the workflow.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Darryl
TGTG, 10-49 employees
Mar 07, 2021
Wonderful cloud-based EHR solution
Wonderful cloud-based EHR solution
Pros
The Cychart software offers a comprehensive solution and allows us to manage our patient files with ease. The flexibility in the functionality and the customizable features allowed us to fulfill our corporate goals and meet annual targets.
Cons
The solution has a number of modules that have been so seamlessly integrated into one platform that it often becomes hard to differentiate between them.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Clinton
TGTG, 10-49 employees
Mar 05, 2021
Solution to all our problems
Solution to all our problems
Pros
It helps us with all our corporate targets. Super extensive and also, Very flexible
Cons
It has a lot of modules available and sometimes you dont know the module you are working on.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Clinton
TGTG, - employees
Sep 03, 2020
Hands down the best
Hands down the best
Pros
Favorite!!
Cons
No complaints about CyChart Ehr. Its my favorite software
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Darryl
TGTG, 11-50 employees employees
Sep 02, 2020
Super powerful
Super powerful
Pros
Cychart has so many options and it is easy to use. The system is pretty robust. It has all the functionalities and features that we require. It also tracks our work and how we’re doing and if we’re meeting our quality measures.
Cons
An organization is able to create alternatives in the workflow which end up leading to a lot of confusion.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Darryl
TGTG, 11-50 employees employees
May 15, 2017