Dentrix Reviews

“Dentrix is a great alternative to Eaglesoft”

Pros

Despite being much simpler than Eaglesoft, it is accessible for most new users.

Cons

The interface is not very eye-catching, it's rather boring.

“Worst decision”

Pros

I had anticipated that the transition from using Easy Dental to switching over to Dentrix would be a smooth and seamless process.

Cons

Entering data requires too many clicks now, which is confusing and time-consuming compared to how quick and efficient it used to be with Easy Dental.

“poor tech support: poorly trained, outsourced language barrier, read manuals while client holding”

Pros

This product has a steep learning curve, but its features and versatility are very useful.

Cons

As a user for over 20 years, I find the product has become more complicated. Previously globally updated components like DEXIS now require separate updates. Tech support has degraded, is outsourced, and there's a language barrier, leading to lengthy wait times and poorly trained, inexperienced techs. Dentrix integrated products like Colgate into RXs and CareCredit into the software without client permission.

“Dentrix is a good but expensive software”

Pros

It has many features and becomes intuitive once you learn how it works.

Cons

The product is very expensive, and there are cheaper options available that do the same thing.

“Dentrix dental software”

Pros

It integrates seamlessly with all other practice systems, ensuring compatibility and efficiency, and it is remarkably easy to use, making daily tasks much simpler.

Cons

I haven't found a weakness, but if I had to be picky, I'd say the cost is the only downside.

“Just why...”

Pros

I do not think there is a specific category I like the most.

Cons

The "support" is useless. We've called and emailed for weeks trying to get help but have been brushed off and ignored. The software itself is unnecessarily overcomplicated.

“dentrix”

Pros

Not much. The program is designed for a multi-doctor office or a large practice.

Cons

At times, there are too many areas to fill out that aren't needed.

“dental asst”

Pros

The older version of the software was simple to use and easily integrated with helpful features that taught every aspect without needing to call tech support weekly. Recently, Dentrix has become very complicated. Free software would have been more beneficial, and the money saved could have been used for a nice office week training in a tropical area.

Cons

Everything about tech support, help features, and trainers is lacking. There's no printed how-to book, and the help feature just directs you to call tech support, which is as unhelpful as the in-app help feature.

“Dentrix Review”

Pros

I admire how efficiently and swiftly we are able to complete charting tasks using this software, which significantly enhances our productivity.

Cons

It's difficult to learn all of its features.

“Dentrix review”

Pros

This is the best dental management software I have ever used. Everything is easy to navigate, and Dentrix handles every task I have encountered. Customer support is always helpful.

Cons

The only flaw I've found is with treatment planning. I think I need a tutorial, but I can never get the computer figures to match the figures we come up with.

“Non working issues, not resolved for 16 months plus.”

Pros

I wish it worked properly. For more than a year and a half, I have had to close each month manually, costing my office hours of time and lost productivity.

Cons

Customer support is nonexistent. No staff member has access to a supervisor, names are taken, and nothing is ever resolved.

“Great software”

Pros

The software is incredibly user-friendly, and what I find particularly impressive is that it is continuously being updated and improved to better meet our needs.

Cons

I can no longer take screenshots in the documents. They say they are working on it.

“Conversion is a pain!”

Pros

It is essential for us to transition from EasyDental to Dentrix because both systems are developed by Henry Schein, ensuring better compatibility and support.

Cons

Integration is a headache! They want to charge for every little thing and didn't inform me about extra charges until the last minute. After spending hours putting thousands of documents into the system, I found out document conversion costs an additional $860. It should be included, and I should have been told upfront. Additionally, they take weeks to respond to emails or questions, often only responding when I call them.

“Customer service is Poor. And expensive.”

Pros

This is a very large, expensive program that employees find hard to learn, leading some to quit. Its not intuitive and requires extensive training for new employees.

Cons

Customer service is terrible. They always send you offshore to techs who aren't trained, requiring multiple calls to find a competent tech. I called three times to upgrade Dentrix software, and each time was told the installer had gone home. On the fourth call at 2:30 PM, I was told the installer works Monday-Thursday 5AM - 2 PM and Fridays 5AM to 1 PM. This is frustrating as I specifically took time off to install the update. This level of service from a company claiming to be the best is unacceptable, and I'm starting to regret working with Dentrix.

“Dentrix in office”

Pros

This software is simple and smooth to use. Its easy to chart and navigate through.

Cons

While the software occasionally exhibits sluggish performance, it ultimately manages to accomplish its tasks adequately.

“helpful integrations for our office”

Pros

Connects well with the other tools including Dexis and Yapi that we rely on for our daily use.

Cons

Inconsistent numbers across different reports makes the reporting side frustrating. We've already worked with them to try to correct it but the results are still not accurate.

“great product”

Pros

Everything is easy to use for me and the features are simple right from the start.

Cons

I'd just prefer the overall design to look a bit cleaner.

“Powerful dental practice management software”

Pros

Scheduling patients is very easy to manage. The ledger is clear and easy to follow. The X-ray feature is fantastic, and the software is very powerful.

Cons

The software has a lot of unnecessary features that can slow down its use, so there's not much to dislike about it.

“Reviews”

Pros

I just got used to the daily sheets and schedule view.

Cons

It's difficult to figure out how to use the software and teach others how to use it.

“Good Single Office Starter Dental PM Software”

Pros

After training and acclimation, it was easy for me and my staff to use. It had all the features needed to run a dental practice.

Cons

Finding various reports was difficult and required some digging. There's no way to remotely view the software without taking control of the entire computer, preventing someone in the office from using it. Additionally, patient texting is not two-way in real-time and isn't integrated into the software, requiring a separate website login not linked with Dentrix.