Dentrix

Dentrix Ease

Pros

I genuinely appreciate the support team for their dedication and efficiency, and I also value how remarkably straightforward and uncomplicated it is to train new staff members using this system.

Cons

I find all the updates and changes to be too frequent, happening monthly.

User-Friendly Dental Software

Pros

What I enjoy most about Dentrix is its charting feature. As a dental assistant with four years of experience, I find it easy to record existing restorations, conditions, and treatment plans. The graphics for each tooth surface are precise, and both the dental staff and the provider find it comfortable to use.

Cons

There's nothing about the product that I dislike.

A very positive review on Dentrix impact on dental practice management

Pros

What I find most impressive about Dentrix is its ledger, which is incredibly convenient. It automatically calculates insurance benefits, patient responsibility, and bills.

Cons

The only problem I encountered was occasional glitches that slowed things down.

Honest and Best Review

Pros

I love everything about Dentrix because it simplifies multitasking and boosts efficiency. It offers many features and constantly introduces new ones that benefit users like me.

Cons

I absolutely LOVE everything about Dentrix. I have no complaints whatsoever.

Dentrix over your other software systems

Pros

I appreciate how simple it is to use, making training easy and efficient.

Cons

The software has a tendency to crash precisely when it is least opportune and most inconvenient for our operations.

Ease of Use with Dentrix

Pros

Dentrix is easy to navigate and customizable for each provider. Most features are intuitive and do not require extensive training. However, if training is necessary, the customer service team and the website provide very helpful resources.

Cons

While I appreciate being able to create note templates, it's frustrating that you can't go back when filling them out using pop-up questions. As a busy provider, I sometimes forget to check a box or fill something out, and having to manually enter it later is annoying.

Dentrix reliable and easy to learn.

Pros

I have been using Dentrix for 35 years, and it has evolved with the times while always remaining easy to use with regular updates.

Cons

It would be helpful to have ortho maximums added with insurance codes used. Also, if a patient is under 14, the system should auto-detect the prophy as a child prophy. Fluoride coverage should be auto-detected based on age in the coverage tables.

Dentrix is a great alternative to Eaglesoft

Pros

Despite being much simpler than Eaglesoft, it is accessible for most new users.

Cons

The interface is not very eye-catching, it's rather boring.

Worst decision

Pros

I had anticipated that the transition from using Easy Dental to switching over to Dentrix would be a smooth and seamless process.

Cons

Entering data requires too many clicks now, which is confusing and time-consuming compared to how quick and efficient it used to be with Easy Dental.

poor tech support: poorly trained, outsourced language barrier, read manuals while client holding

Pros

This product has a steep learning curve, but its features and versatility are very useful.

Cons

As a user for over 20 years, I find the product has become more complicated. Previously globally updated components like DEXIS now require separate updates. Tech support has degraded, is outsourced, and there's a language barrier, leading to lengthy wait times and poorly trained, inexperienced techs. Dentrix integrated products like Colgate into RXs and CareCredit into the software without client permission.