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Dentrix Reviews
25 Review(s)
softwareOverall Rating
3.9
25 Review(s)
Rating Distribution
5
(12)
4
(6)
3
(2)
2
(3)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Overall Rating
3.9
25 Review(s)
Rating Distribution
5
(12)
4
(6)
3
(2)
2
(3)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Dentrix Ease
Dentrix Ease
Pros
I genuinely appreciate the support team for their dedication and efficiency, and I also value how remarkably straightforward and uncomplicated it is to train new staff members using this system.
Cons
I find all the updates and changes to be too frequent, happening monthly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
User-Friendly Dental Software
User-Friendly Dental Software
Pros
What I enjoy most about Dentrix is its charting feature. As a dental assistant with four years of experience, I find it easy to record existing restorations, conditions, and treatment plans. The graphics for each tooth surface are precise, and both the dental staff and the provider find it comfortable to use.
Cons
There's nothing about the product that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria Elizabeth
Medical Practice, 51-100 employees
More than a year
April 2024
A very positive review on Dentrix impact on dental practice management
A very positive review on Dentrix impact on dental practice management
Pros
What I find most impressive about Dentrix is its ledger, which is incredibly convenient. It automatically calculates insurance benefits, patient responsibility, and bills.
Cons
The only problem I encountered was occasional glitches that slowed things down.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Heather
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2024
Honest and Best Review
Honest and Best Review
Pros
I love everything about Dentrix because it simplifies multitasking and boosts efficiency. It offers many features and constantly introduces new ones that benefit users like me.
Cons
I absolutely LOVE everything about Dentrix. I have no complaints whatsoever.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Belkin
Medical Practice, 1-10 employees
More than a year
April 2024
Dentrix over your other software systems
Dentrix over your other software systems
Pros
I appreciate how simple it is to use, making training easy and efficient.
Cons
The software has a tendency to crash precisely when it is least opportune and most inconvenient for our operations.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Aleida
Hospital & Health Care, 51-100 employees
More than a year
February 2024
Ease of Use with Dentrix
Ease of Use with Dentrix
Pros
Dentrix is easy to navigate and customizable for each provider. Most features are intuitive and do not require extensive training. However, if training is necessary, the customer service team and the website provide very helpful resources.
Cons
While I appreciate being able to create note templates, it's frustrating that you can't go back when filling them out using pop-up questions. As a busy provider, I sometimes forget to check a box or fill something out, and having to manually enter it later is annoying.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alcy
Hospital & Health Care, 1-10 employees
More than a year
January 2024
Dentrix reliable and easy to learn.
Dentrix reliable and easy to learn.
Pros
I have been using Dentrix for 35 years, and it has evolved with the times while always remaining easy to use with regular updates.
Cons
It would be helpful to have ortho maximums added with insurance codes used. Also, if a patient is under 14, the system should auto-detect the prophy as a child prophy. Fluoride coverage should be auto-detected based on age in the coverage tables.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
9
Sally
Health, Wellness and Fitness, 11-50 employees
More than a year
December 2023
Dentrix is a great alternative to Eaglesoft
Dentrix is a great alternative to Eaglesoft
Pros
Despite being much simpler than Eaglesoft, it is accessible for most new users.
Cons
The interface is not very eye-catching, it's rather boring.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2023
Worst decision
Worst decision
Pros
I had anticipated that the transition from using Easy Dental to switching over to Dentrix would be a smooth and seamless process.
Cons
Entering data requires too many clicks now, which is confusing and time-consuming compared to how quick and efficient it used to be with Easy Dental.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
5
David
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
October 2023
poor tech support: poorly trained, outsourced language barrier, read manuals while client holding
poor tech support: poorly trained, outsourced language barrier, read manuals while client holding
Pros
This product has a steep learning curve, but its features and versatility are very useful.
Cons
As a user for over 20 years, I find the product has become more complicated. Previously globally updated components like DEXIS now require separate updates. Tech support has degraded, is outsourced, and there's a language barrier, leading to lengthy wait times and poorly trained, inexperienced techs. Dentrix integrated products like Colgate into RXs and CareCredit into the software without client permission.
Ease of use
7
Value for money
8
Customer Support
3
Functionality
8
Harold
Health, Wellness and Fitness, 1-10 employees
More than a year
August 2023
Dentrix is a good but expensive software
Dentrix is a good but expensive software
Pros
It has many features and becomes intuitive once you learn how it works.
Cons
The product is very expensive, and there are cheaper options available that do the same thing.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Samuel
Hospital & Health Care, 1-10 employees
Less than a year
July 2023
Dentrix dental software
Dentrix dental software
Pros
It integrates seamlessly with all other practice systems, ensuring compatibility and efficiency, and it is remarkably easy to use, making daily tasks much simpler.
Cons
I haven't found a weakness, but if I had to be picky, I'd say the cost is the only downside.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mike
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2023
Just why...
Just why...
Pros
I do not think there is a specific category I like the most.
Cons
The "support" is useless. We've called and emailed for weeks trying to get help but have been brushed off and ignored. The software itself is unnecessarily overcomplicated.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
4
Sarah
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2023
dentrix
dentrix
Pros
Not much. The program is designed for a multi-doctor office or a large practice.
Cons
At times, there are too many areas to fill out that aren't needed.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Karen
Hospital & Health Care, 1-10 employees
March 2023
dental asst
dental asst
Pros
The older version of the software was simple to use and easily integrated with helpful features that taught every aspect without needing to call tech support weekly. Recently, Dentrix has become very complicated. Free software would have been more beneficial, and the money saved could have been used for a nice office week training in a tropical area.
Cons
Everything about tech support, help features, and trainers is lacking. There's no printed how-to book, and the help feature just directs you to call tech support, which is as unhelpful as the in-app help feature.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
More than a year
March 2023
Dentrix Review
Dentrix Review
Pros
I admire how efficiently and swiftly we are able to complete charting tasks using this software, which significantly enhances our productivity.
Cons
It's difficult to learn all of its features.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
william
Hospital & Health Care, 1-10 employees
More than a year
February 2023
Dentrix review
Dentrix review
Pros
This is the best dental management software I have ever used. Everything is easy to navigate, and Dentrix handles every task I have encountered. Customer support is always helpful.
Cons
The only flaw I've found is with treatment planning. I think I need a tutorial, but I can never get the computer figures to match the figures we come up with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison
Hospital & Health Care, 11-50 employees
More than a year
January 2023
Non working issues, not resolved for 16 months plus.
Non working issues, not resolved for 16 months plus.
Pros
I wish it worked properly. For more than a year and a half, I have had to close each month manually, costing my office hours of time and lost productivity.
Cons
Customer support is nonexistent. No staff member has access to a supervisor, names are taken, and nothing is ever resolved.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
Christine
Hospital & Health Care, 1-10 employees
More than a year
November 2022
Great software
Great software
Pros
The software is incredibly user-friendly, and what I find particularly impressive is that it is continuously being updated and improved to better meet our needs.
Cons
I can no longer take screenshots in the documents. They say they are working on it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara
Hospital & Health Care, 1-10 employees
More than a year
November 2022
Conversion is a pain!
Conversion is a pain!
Pros
It is essential for us to transition from EasyDental to Dentrix because both systems are developed by Henry Schein, ensuring better compatibility and support.
Cons
Integration is a headache! They want to charge for every little thing and didn't inform me about extra charges until the last minute. After spending hours putting thousands of documents into the system, I found out document conversion costs an additional $860. It should be included, and I should have been told upfront. Additionally, they take weeks to respond to emails or questions, often only responding when I call them.
Ease of use
3
Value for money
3
Customer Support
2
Functionality
7
Shayla
Management Consulting, 1-10 employees
Less than 6 months
October 2022
Customer service is Poor. And expensive.
Customer service is Poor. And expensive.
Pros
This is a very large, expensive program that employees find hard to learn, leading some to quit. Its not intuitive and requires extensive training for new employees.
Cons
Customer service is terrible. They always send you offshore to techs who aren't trained, requiring multiple calls to find a competent tech. I called three times to upgrade Dentrix software, and each time was told the installer had gone home. On the fourth call at 2:30 PM, I was told the installer works Monday-Thursday 5AM - 2 PM and Fridays 5AM to 1 PM. This is frustrating as I specifically took time off to install the update. This level of service from a company claiming to be the best is unacceptable, and I'm starting to regret working with Dentrix.
Ease of use
3
Value for money
3
Customer Support
2
Functionality
5
Paul
Health, Wellness and Fitness, 11-50 employees
More than a year
October 2022
Dentrix in office
Dentrix in office
Pros
This software is simple and smooth to use. Its easy to chart and navigate through.
Cons
While the software occasionally exhibits sluggish performance, it ultimately manages to accomplish its tasks adequately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anna
Medical Practice, 500+ employees
Less than 6 months
October 2022
Powerful dental practice management software
Powerful dental practice management software
Pros
Scheduling patients is very easy to manage. The ledger is clear and easy to follow. The X-ray feature is fantastic, and the software is very powerful.
Cons
The software has a lot of unnecessary features that can slow down its use, so there's not much to dislike about it.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Roger
Medical Practice, 1-10 employees
More than a year
September 2022
Reviews
Reviews
Pros
I just got used to the daily sheets and schedule view.
Cons
It's difficult to figure out how to use the software and teach others how to use it.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
7
Yaerin
Hospital & Health Care, 1-10 employees
More than a year
September 2022
Good Single Office Starter Dental PM Software
Good Single Office Starter Dental PM Software
Pros
After training and acclimation, it was easy for me and my staff to use. It had all the features needed to run a dental practice.
Cons
Finding various reports was difficult and required some digging. There's no way to remotely view the software without taking control of the entire computer, preventing someone in the office from using it. Additionally, patient texting is not two-way in real-time and isn't integrated into the software, requiring a separate website login not linked with Dentrix.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
September 2022
Filters
Sort by:
Dentrix Ease
Dentrix Ease
Pros
I genuinely appreciate the support team for their dedication and efficiency, and I also value how remarkably straightforward and uncomplicated it is to train new staff members using this system.
Cons
I find all the updates and changes to be too frequent, happening monthly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
User-Friendly Dental Software
User-Friendly Dental Software
Pros
What I enjoy most about Dentrix is its charting feature. As a dental assistant with four years of experience, I find it easy to record existing restorations, conditions, and treatment plans. The graphics for each tooth surface are precise, and both the dental staff and the provider find it comfortable to use.
Cons
There's nothing about the product that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria Elizabeth
Medical Practice, 51-100 employees
More than a year
April 2024
A very positive review on Dentrix impact on dental practice management
A very positive review on Dentrix impact on dental practice management
Pros
What I find most impressive about Dentrix is its ledger, which is incredibly convenient. It automatically calculates insurance benefits, patient responsibility, and bills.
Cons
The only problem I encountered was occasional glitches that slowed things down.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Heather
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2024
Honest and Best Review
Honest and Best Review
Pros
I love everything about Dentrix because it simplifies multitasking and boosts efficiency. It offers many features and constantly introduces new ones that benefit users like me.
Cons
I absolutely LOVE everything about Dentrix. I have no complaints whatsoever.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Belkin
Medical Practice, 1-10 employees
More than a year
April 2024
Dentrix over your other software systems
Dentrix over your other software systems
Pros
I appreciate how simple it is to use, making training easy and efficient.
Cons
The software has a tendency to crash precisely when it is least opportune and most inconvenient for our operations.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Aleida
Hospital & Health Care, 51-100 employees
More than a year
February 2024
Ease of Use with Dentrix
Ease of Use with Dentrix
Pros
Dentrix is easy to navigate and customizable for each provider. Most features are intuitive and do not require extensive training. However, if training is necessary, the customer service team and the website provide very helpful resources.
Cons
While I appreciate being able to create note templates, it's frustrating that you can't go back when filling them out using pop-up questions. As a busy provider, I sometimes forget to check a box or fill something out, and having to manually enter it later is annoying.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alcy
Hospital & Health Care, 1-10 employees
More than a year
January 2024
Dentrix reliable and easy to learn.
Dentrix reliable and easy to learn.
Pros
I have been using Dentrix for 35 years, and it has evolved with the times while always remaining easy to use with regular updates.
Cons
It would be helpful to have ortho maximums added with insurance codes used. Also, if a patient is under 14, the system should auto-detect the prophy as a child prophy. Fluoride coverage should be auto-detected based on age in the coverage tables.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
9
Sally
Health, Wellness and Fitness, 11-50 employees
More than a year
December 2023
Dentrix is a great alternative to Eaglesoft
Dentrix is a great alternative to Eaglesoft
Pros
Despite being much simpler than Eaglesoft, it is accessible for most new users.
Cons
The interface is not very eye-catching, it's rather boring.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2023
Worst decision
Worst decision
Pros
I had anticipated that the transition from using Easy Dental to switching over to Dentrix would be a smooth and seamless process.
Cons
Entering data requires too many clicks now, which is confusing and time-consuming compared to how quick and efficient it used to be with Easy Dental.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
5
David
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
October 2023
poor tech support: poorly trained, outsourced language barrier, read manuals while client holding
poor tech support: poorly trained, outsourced language barrier, read manuals while client holding
Pros
This product has a steep learning curve, but its features and versatility are very useful.
Cons
As a user for over 20 years, I find the product has become more complicated. Previously globally updated components like DEXIS now require separate updates. Tech support has degraded, is outsourced, and there's a language barrier, leading to lengthy wait times and poorly trained, inexperienced techs. Dentrix integrated products like Colgate into RXs and CareCredit into the software without client permission.
Ease of use
7
Value for money
8
Customer Support
3
Functionality
8
Harold
Health, Wellness and Fitness, 1-10 employees
More than a year
August 2023
Dentrix is a good but expensive software
Dentrix is a good but expensive software
Pros
It has many features and becomes intuitive once you learn how it works.
Cons
The product is very expensive, and there are cheaper options available that do the same thing.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Samuel
Hospital & Health Care, 1-10 employees
Less than a year
July 2023
Dentrix dental software
Dentrix dental software
Pros
It integrates seamlessly with all other practice systems, ensuring compatibility and efficiency, and it is remarkably easy to use, making daily tasks much simpler.
Cons
I haven't found a weakness, but if I had to be picky, I'd say the cost is the only downside.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mike
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2023
Just why...
Just why...
Pros
I do not think there is a specific category I like the most.
Cons
The "support" is useless. We've called and emailed for weeks trying to get help but have been brushed off and ignored. The software itself is unnecessarily overcomplicated.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
4
Sarah
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2023
dentrix
dentrix
Pros
Not much. The program is designed for a multi-doctor office or a large practice.
Cons
At times, there are too many areas to fill out that aren't needed.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Karen
Hospital & Health Care, 1-10 employees
March 2023
dental asst
dental asst
Pros
The older version of the software was simple to use and easily integrated with helpful features that taught every aspect without needing to call tech support weekly. Recently, Dentrix has become very complicated. Free software would have been more beneficial, and the money saved could have been used for a nice office week training in a tropical area.
Cons
Everything about tech support, help features, and trainers is lacking. There's no printed how-to book, and the help feature just directs you to call tech support, which is as unhelpful as the in-app help feature.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
More than a year
March 2023
Dentrix Review
Dentrix Review
Pros
I admire how efficiently and swiftly we are able to complete charting tasks using this software, which significantly enhances our productivity.
Cons
It's difficult to learn all of its features.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
william
Hospital & Health Care, 1-10 employees
More than a year
February 2023
Dentrix review
Dentrix review
Pros
This is the best dental management software I have ever used. Everything is easy to navigate, and Dentrix handles every task I have encountered. Customer support is always helpful.
Cons
The only flaw I've found is with treatment planning. I think I need a tutorial, but I can never get the computer figures to match the figures we come up with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison
Hospital & Health Care, 11-50 employees
More than a year
January 2023
Non working issues, not resolved for 16 months plus.
Non working issues, not resolved for 16 months plus.
Pros
I wish it worked properly. For more than a year and a half, I have had to close each month manually, costing my office hours of time and lost productivity.
Cons
Customer support is nonexistent. No staff member has access to a supervisor, names are taken, and nothing is ever resolved.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
Christine
Hospital & Health Care, 1-10 employees
More than a year
November 2022
Great software
Great software
Pros
The software is incredibly user-friendly, and what I find particularly impressive is that it is continuously being updated and improved to better meet our needs.
Cons
I can no longer take screenshots in the documents. They say they are working on it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara
Hospital & Health Care, 1-10 employees
More than a year
November 2022
Conversion is a pain!
Conversion is a pain!
Pros
It is essential for us to transition from EasyDental to Dentrix because both systems are developed by Henry Schein, ensuring better compatibility and support.
Cons
Integration is a headache! They want to charge for every little thing and didn't inform me about extra charges until the last minute. After spending hours putting thousands of documents into the system, I found out document conversion costs an additional $860. It should be included, and I should have been told upfront. Additionally, they take weeks to respond to emails or questions, often only responding when I call them.
Ease of use
3
Value for money
3
Customer Support
2
Functionality
7
Shayla
Management Consulting, 1-10 employees
Less than 6 months
October 2022
Customer service is Poor. And expensive.
Customer service is Poor. And expensive.
Pros
This is a very large, expensive program that employees find hard to learn, leading some to quit. Its not intuitive and requires extensive training for new employees.
Cons
Customer service is terrible. They always send you offshore to techs who aren't trained, requiring multiple calls to find a competent tech. I called three times to upgrade Dentrix software, and each time was told the installer had gone home. On the fourth call at 2:30 PM, I was told the installer works Monday-Thursday 5AM - 2 PM and Fridays 5AM to 1 PM. This is frustrating as I specifically took time off to install the update. This level of service from a company claiming to be the best is unacceptable, and I'm starting to regret working with Dentrix.
Ease of use
3
Value for money
3
Customer Support
2
Functionality
5
Paul
Health, Wellness and Fitness, 11-50 employees
More than a year
October 2022
Dentrix in office
Dentrix in office
Pros
This software is simple and smooth to use. Its easy to chart and navigate through.
Cons
While the software occasionally exhibits sluggish performance, it ultimately manages to accomplish its tasks adequately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anna
Medical Practice, 500+ employees
Less than 6 months
October 2022
Powerful dental practice management software
Powerful dental practice management software
Pros
Scheduling patients is very easy to manage. The ledger is clear and easy to follow. The X-ray feature is fantastic, and the software is very powerful.
Cons
The software has a lot of unnecessary features that can slow down its use, so there's not much to dislike about it.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Roger
Medical Practice, 1-10 employees
More than a year
September 2022
Reviews
Reviews
Pros
I just got used to the daily sheets and schedule view.
Cons
It's difficult to figure out how to use the software and teach others how to use it.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
7
Yaerin
Hospital & Health Care, 1-10 employees
More than a year
September 2022
Good Single Office Starter Dental PM Software
Good Single Office Starter Dental PM Software
Pros
After training and acclimation, it was easy for me and my staff to use. It had all the features needed to run a dental practice.
Cons
Finding various reports was difficult and required some digging. There's no way to remotely view the software without taking control of the entire computer, preventing someone in the office from using it. Additionally, patient texting is not two-way in real-time and isn't integrated into the software, requiring a separate website login not linked with Dentrix.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
September 2022