Total 91 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

93%

4

Stars

7%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD
Suraj D.

Hospital & Health Care, 500+ employees

Free Trial

5.0

All-in-one tool

Pros

This tool has turned out to be a great all-in-one EHR and practice management system for me. I can navigate easily, use customizable templates, telehealth and HIPAA-compliant messaging and even handle e-prescriptions, including controlled substances. Being cloud-based lets me log in anywhere, the price is reasonable and support has always been quick and helpful when I've needed it.

Cons

From my experience, I've noticed occasional system lag during peak hours and a lack of great third-party integrations which means I sometimes hit limits, there was a noticeable learning curve when getting new staff up to speed, the mobile app feels like it could be more capable, some functions don't scale well for larger practices and the customization tools can be tricky to navigate without dedicated support.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

SD
Suraj D.

Hospital & Health Care, 500+ employees

Free Trial

5.0

Feature rich all in one tool

Pros

One thing I really like is that it's an all-in-one solution with customizable templates, built-in telehealth, HIPAA-compliant messaging, patient portal access, e-prescribing and responsive support.

Cons

Sometimes new users face a learning curve and the mobile app could be more great. Some features might not suit larger practices and customization can be complex without support.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

AK
Ashley K.

Mental Health Care, 1-10 employees

Less than 6 months

5.0

simple and complete cloud platform

Pros

What I appreciate most about this tool is how simple it is to use, while also being a comprehensive, cloud-based solution that puts everything I need within easy reach and I can quickly access support whenever required because all the features and help resources are right here for me.

Cons

Everything about this platform works smoothly. Everything is centralized, the support is great, the customer service feels top-notch and their response times are always fast, so I really don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OL
Opal L.

Medical Practice, 1-10 employees

Less than 6 months

5.0

Unified platform

Pros

Having everything congreatated on a single platform makes the system incredibly user-friendly and I also value the exceptional customer support which consistently replies to inquiries very quickly.

Cons

Honestly, I can't think of any drawbacks. In my experience, this is the best platform I've used with all the features I need to run my practice efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL
Andree L.

Medical Practice, 1-10 employees

Less than 6 months

5.0

Efficient tool with helpful guidance

Pros

this tool's interface is very simple and includes all of the features I need in this tool so it aligns my tasks and makes my work both easier and more efficient, the support staff have also been incredibly helpful in responding to every one of our questions, patiently taking time to guide us through each step.

Cons

Whenever my team or I raise a concern, I notice they respond quickly and address every problem or question we have.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JK
Julie K.

Medical Practice, 1-10 employees

Less than 6 months

5.0

easy navigation

Pros

I experience rapid replies, clear and concise guidance that helps me complete tasks quickly and I find the interface extremely easy to navigate and highly efficient.

Cons

there really aren't any downsides. The tool feels exceptional, offering excellent support and a very efficient, user-friendly experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AK
Ashley K.

Mental Health Care, 1-10 employees

Less than 6 months

5.0

organized and accessible system

Pros

When using it I find the ease of use and comprehensive features make everything feel organized and accessible and I can always reach support quickly.

Cons

Nothing from me. Everything is in one place and support is excellent with very fast response times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OL
Opal L.

Medical Practice, 1-10 employees

Less than 6 months

5.0

Single platform convenience

Pros

Having everything on a single platform makes my daily tasks simpler and their customer service has always been quick to respond.

Cons

I haven't found any problems it has all the current features I need for my practice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL
Andree L.

Medical Practice, 1-10 employees

Less than 6 months

5.0

guided helpful support

Pros

I enjoy how the interface keeps all essential EHR features in one place and the support team has taken the time to guide me whenever I needed help.

Cons

The team addresses all concerns quickly so I feel supported in using the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JK
Julie K.

Medical Practice, 1-10 employees

Less than 6 months

5.0

Fast clear assistance

Pros

Whenever I run into questions the response is fast and instructions are clear which keeps my workflow efficient.

Cons

There are no real drawbacks in my opinion it's a great EMR with fantastic, efficient and user-friendly support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LD
Lisa D.

Mental Health Care, 1-10 employees

Less than 6 months

5.0

Outstanding service and unified platform

Pros

Honestly, I've had outstanding customer service, their cloud-based EHR is extremely fast and because all the functionality lives in one platform I don't need to rely on a bunch of additional plug-ins from other vendors.

Cons

Once you get the hang of it, I don't see any drawbacks. This cloud-based tool combines almost everything I need, though there is a small learning curve at the start.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SD
Saikat D.

Medical Practice, 101-500 employees

Free Trial

5.0

Expert support!

Pros

I'm consistently impressed by their excellent, highly knowledgeable technology team, who skillfully guide and support us through complex integrations with a wide range of third-party software systems.

Cons

I have to say, I don't notice any drawbacks. It's a fantastic cloud-based tool that I, along with many doctors I know genuinely enjoy using.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EC
Erica C.

Medical Practice, 1-10 employees

Less than a year

5.0

All-in-one solution :)

Pros

When I was launching my practice, this service proved to be a genuinely all-in-one solution, handling everything from building the tool itself and creating logos to crafting marketing materials and designing the websiteand on top of that, the support team was incredibly patient, responsive and helpful throughout which really removed a huge amount of stress for me, so I would strongly recommend them to anyone starting out.

Cons

In my experience, I haven't found any real downsides. It works like a near-perfect, all-in-one system that had everything I needed to get my practice started.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VP
Victoria P.

Mental Health Care, 1-10 employees

Less than 6 months

5.0

Well-organized and budget-friendly tool

Pros

As a user of this software, I find it exceptionally well-organized and pleasantly easy to navigate, while also being budget-friendly and backed by responsive, helpful customer service that makes troubleshooting and setup much easier.

Cons

it feels like nearly perfect software that's very easy to use and reliably meets my needs without any unnecessary complications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LD
Lisa D.

Mental Health Care, 1-10 employees

Less than 6 months

5.0

excellent all in one support

Pros

From my experience the customer service is exceptional, the cloud-based system is fast and having all features together saves me from juggling multiple programs.

Cons

After learning the system I found no cons. It's a perfect cloud-based EHR with all features in one place.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD
Saikat D.

Medical Practice, 101-500 employees

Free Trial

5.0

knowledgeable integration support team

Pros

I've counted on the tech team for third-party integrations and they've consistently been knowledgeable and supportive.

Cons

I find it to be a wonderful cloud-based EMR that doctors really enjoy using.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EC
Erica C.

Medical Practice, 1-10 employees

Less than a year

5.0

Stress free practice setup

Pros

Starting my practice was less stressful because the all-in-one package includes EMR design, marketing and website setup and the support staff guided me patiently through every step.

Cons

This is a perfect all-in-one EMR with no drawbacks in my experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VP
Victoria P.

Mental Health Care, 1-10 employees

Less than 6 months

5.0

affordable organized great service

Pros

I appreciate how well-organized and affordable the platform is and the customer service makes using it effortless.

Cons

It's easy to use and I haven't found any cons as it's an excellent software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DT
Devyanii T.

Medical Practice, 1-10 employees

Less than a year

5.0

Simple cloud-based access anywhere

Pros

The system is incredibly simple to navigate and I appreciate having a convenient, cloud-based tool that I can access from both my home and my office.

Cons

I really can't find any negatives with this application. I love every part of it, so there aren't any cons I can point out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC
Allita C.

Medical Practice, 1-10 employees

Less than 6 months

5.0

aligned communication for practices

Pros

Within my practice, I've found the platform brings our processes together quite easily and it noticeably simplifies how patients get in touch with providers as well as how providers reach patients.

Cons

So far, I haven't noticed any drawbacks while using this software and nothing problematic has come up in my experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10