Medical Practice, 1-10 employees
Free Trial
“simple design responsive support”
Pros
You know what has really stood out to me more than any single feature is that powerful combination of it being a true all-in-one solution without the usual bloat. It brings everything you need into one place which just organizes the whole workflow. But what makes that actually work in practice is the incredibly responsive customer service.. knowing there�s a helpful team ready to jump in makes you feel supported not just sold to. And it's all wrapped in a user-friendly interface that�s clean and logical as it guides you instead of overwhelming you with options.
Cons
A few small negative experiences I've had involve lag or slowdown.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 101-500 employees
More than a year
“Beginner-friendly tool”
Pros
As someone newer to EHR systems I found this tool's short learning curve reassuring and I value how easily notes can be shared while maintaining strong data security.
Cons
The only limitation I see is that it's constrained to the medical field though the strong security features are reassuring.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
Free Trial
“Secure and all-in-one tool”
Pros
Being a student nurse, I care a lot about keeping patient info safe and this platform takes security seriously which really puts my mind at ease. On top of that, it's easy to pick up even if it's your first time using it. I especially like that it combines everything, EHR, billing, scheduling, patient portal and eRx, so charting and notes are simple to handle. Features like e-prescribing, appointment reminders and telemedicine make it feel like good value overall.
Cons
One drawback I've found is that template customization feels limited so I can't tailor forms exactly the way I want them because the system is cloud-based, I also need a very reliable, secure internet connection to use it effectively and I've experienced some lag when moving between several tabs, pages and sections.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 11-50 employees
Less than 6 months
“organized company-wide document management”
Pros
For keeping documents organized across our whole company, this solution is fantastic. Everything stays structured and finding files is quick and hassle-free which saves a ton of time when I need something fast.
Cons
At first I struggled with a noticeable learning curve because I found myself skipping the setup steps and assuming how processes worked instead of following the instructions.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
Free Trial
“strong security student feature”
Pros
From a student nurse's point of view I prioritize security and I personally appreciate that it takes patient protection seriously while still making charting, billing, scheduling and telehealth easy to understand and use.
Cons
Template customization can be limited in my opinion and since it's cloud-based, a stable internet connection is essential. Switching multiple tabs and sections can feel slow.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 11-50 employees
Less than 6 months
“Organized document management”
Pros
In my workflow this tool has been excellent for organizing and accessing company documents without unnecessary complexity.
Cons
At the start I found the learning curve a little steep and I initially skipped some instructions which caused minor hiccups.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“User-friendly tool for aesthetics”
Pros
From my experience, this is the most user-friendly EHR I've tried. I can log in from my iPad wherever I am and it matches perfectly with the way we run our aesthetics practice. It's just convenient in every way.
Cons
I couldn't find any real drawbacks aside from a short learning curve at the beginning, it quickly became a fantastic, feature-rich EHR for our workflows.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Reliable all-in-one solution”
Pros
I've been using this all-in-one tool for over a year and we even handle our billing on it. Because of that, I feel confident recommending it to anyone looking for a reliable, full-featured platform.
Cons
For me, there isn't a significant downside to the platform, howeverbecause it packs so many features into a single, all-in-one EHR, it took a fair amount of time and hands-on use to get comfortable with its workflows but once I did, it genuinely made day-to-day tasks much easier.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Free Trial
“Secure and easy interface”
Pros
What stands out to me is the value for the money and how seriously the platform takes security. I also noticed patients can usually navigate it themselves without much trouble which makes things a lot easier on everyone.
Cons
What I find most frustrating is that patients sometimes become confused when using it, particularly members of the older generation who often struggle to navigate the system and need extra help.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“great for aesthetic practices”
Pros
For aesthetic practice use I find it especially convenient that the system is easy to use, visually appealing and accessible from anywhere on my iPad.
Cons
I haven't found any major cons. Initially there was a learning curve but now it's a wonderful EHR loaded with features.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Reliable long term use”
Pros
As a long-term user I've relied on this tool for over a year for both EHR and billing and I genuinely feel confident recommending it.
Cons
There's no real downside for me. It takes some time to learn because it's a big all-in-one EHR but once familiar it simplifies work considerably.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Free Trial
“affordable & secure tool”
Pros
What I value most is the balance of affordability, security and ease of use especially since patients also find the system simple to navigate.
Cons
The part I like least is that some patients especially older ones can get confused navigating the system.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Hospital & Health Care, 500+ employees
Free Trial
“simple for first-time users”
Pros
Coming in with no prior experience, I was able to figure out how to use this system pretty quickly. I usually manage to get things done on my own and it doesn't take long to feel comfortable with it.
Cons
One frustration I have with this tool is that it occasionally becomes sluggish, causing delays and sometimes failing to preserve my entered data which is annoying.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
Less than 6 months
“exceptional and responsive support”
Pros
The support here has been excellent. Every time I've needed help, the team has responded fast and gone the extra mile to make sure I'm fully taken care of. It makes a huge difference knowing they've got my back.
Cons
Honestly, I can't identify any drawbacks, the team remains impressively responsive and positive to collaborate with and the speed of their replies consistently makes me feel recognized and valued.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 101-500 employees
Less than a year
“Cloud-based tool with flexible access”
Pros
I really enjoy how convenient this tool is. Because it's cloud-based and works in a web browser, I can use it from any device which our doctors have loved. It helps workflows run smoother and keeps things moving efficiently.
Cons
I've noticed occasional slowdowns during peak hours and while there are only a few options for third-party integrations, these limitations haven't actually disrupted my daily workflow.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 500+ employees
Free Trial
“Simple for beginners”
Pros
Even without prior experience I personally found the platform simple enough to explore and understand on my own.
Cons
Only technical drawback I've noticed is occasional lag where it doesn't save information immediately.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
Less than 6 months
“outstanding responsive support”
Pros
From every interaction I've had the support team has stood out as extremely responsive and committed to making sure I feel supported and satisfied.
Cons
I haven't found any cons. The team is responsive, positive and makes me feel valued with their quick replies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 101-500 employees
Less than a year
“Cloud based device access”
Pros
This EHR platform has made my work so much easier since it's cloud-based and accessible from any device which my physicians really appreciate.
Cons
Occasionally the system lags during peak hours and third-party integrations are limited but it doesn't hinder my daily operations.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Alternative Medicine, 1-10 employees
Free Trial
“Comprehensive communication and scheduling”
Pros
One thing I love is how it keeps notes organized, captures data for reports, improves communication with patients and helps manage appointments. It's easy to get the hang of, secure and makes daily tasks so much smoother.
Cons
Although the pricing was higher than I'd hoped, the experience itself was fantastic and I will gladly recommend it to all my business-owner friends.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Alternative Medicine, 1-10 employees
Free Trial
“complete workflow management”
Pros
For me it helps manage notes, data, reporting, patient communication, scheduling, security and overall workflow in one place.
Cons
Pricing felt a bit high but the experience has been fantastic and I would recommend it to other business owners.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
