Total 581 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

23%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

E

Elizabeth

Hospital & Health Care, 1-10 employees

More than a year

4.0
July 2023

“Best telemedicine platform for no cost”

Pros

Best due to its cost-free nature, reliability, and useful features like waiting rooms and chat functions.

Cons

Occasional technical glitches necessitate switching platforms; while not as polished as Zoom or FaceTime, it's serviceable and free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Angelika

Mental Health Care, 1-10 employees

More than a year

5.0
July 2023

“Doxy makes it so I can do my job anywhere and effectively”

Pros

Easy to use with a waiting room feature, appreciated for its free availability and accessibility.

Cons

Occasional issues with clients inadvertently disabling cameras or experiencing audio malfunctions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

Stacey

Mental Health Care, 1-10 employees

More than a year

5.0
July 2023

“Doxy.me A Telehealth Providers Answer TO Online Therapy”

Pros

Appreciated for providing HIPAA-compliant counseling from any location.

Cons

Unable to suggest improvements; completely satisfied.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dave

Mental Health Care, 1-10 employees

More than a year

5.0
July 2023

“Best solution”

Pros

Have been using it since 2020 for its easy implementation and low bandwidth requirement that ensures easy accessibility for patients.

Cons

Can't think of anything negative; Doxy is the ultimate telehealth solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kristen

Mental Health Care, 1-10 employees

Less than a year

5.0
July 2023

“Love it!”

Pros

Highlighted for its ease of use by both therapists and clients.

Cons

No complaints regarding Doxy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Losanne

Mental Health Care, 1-10 employees

Less than a year

5.0
July 2023

“Doxy.me works well for distance consultations”

Pros

Praised for its seamless usage without requiring downloads, ensuring uninterrupted communication.

Cons

Free version limitations include inability to share documents or include additional team members in consultations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Doreen

Hospital & Health Care, 11-50 employees

More than a year

5.0
July 2023

“Great product”

Pros

Effortlessly integrated into practice during the pandemic, ensuring continuity of care.

Cons

Optimal performance relies on both parties having stable internet connections, posing challenges with mobile usage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JS

Jana S.

Mental Health Care, N/A employees

More than a year

5.0
July 2023

“HIPAA-compliant access from anywhere”

Pros

Clients don't have to download or install anything and they don't need to be super tech savvy to use it. There's also no requirement to sign up for an email list and the option to use pseudonyms for check ins is helpful when privacy matters. It works on both mobile devices (phones and tablets) and regular computers. The platform is HIPAA compliant and the individual plan is free while the paid tiers are reasonably priced if you want extra features.

Cons

Right now I'm only on the free version because I'm already using another therapy software tool for the additional functions so I can't really confirm how the premium features compare. I do wish there were a free trial (even for a few days) so I could properly evaluate everything before committing. From what I've seen, the trial requires payment and a sign up process, with cancellation later as the workaround. I'd rather see the cost breakdown and what exactly I'm paying for more clearly instead of having to cancel after the fact.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

F

Frances

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
July 2023

“Easy and professional, highly recommend”

Pros

Regarded as easy to use and professional-looking, without encountering any issues, recommended for medical meetings.

Cons

Limited to the free version; aware of unavailable features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

B

Brian

Mental Health Care, 1-10 employees

Less than a year

5.0
July 2023

“Excellent choice”

Pros

Secure and professional tool for communication.

Cons

No issues to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lynne

Mental Health Care, 1-10 employees

More than a year

4.0
June 2023

“Easy and Free”

Pros

This platform has been an invaluable tool, providing both a free option and reasonably priced services that adhere to HIPAA regulations. Its ease of use has been particularly beneficial during the pandemic, especially for those of us who needed to quickly adapt to telehealth.

Cons

I would like the option to customize the waiting room and access other additional features for free. However, considering my budget constraints, I am grateful for the features currently available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

J

Jeremy

Hospital & Health Care, 1-10 employees

More than a year

4.0
June 2023

“Good product for the purpose”

Pros

Praised for being free and user-friendly with minimal issues.

Cons

Rare connection problems likely stem from weak cell signals rather than platform issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Richard

Mental Health Care, 1-10 employees

More than a year

5.0
June 2023

“Telehealth during COVID”

Pros

It proved very essential for me during the COVID pandemic, valued for its availability, reliability, and ease of use.

Cons

Provides value at its price point. It saved my livelihood to take a traumatic dive during COVID.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

stephanie

Medical Practice, 51-100 employees

More than a year

5.0
June 2023

“This works for me.”

Pros

Appreciated for its ease of use and compliance with telemedicine guidelines.

Cons

Connectivity issues persist occasionally but have notably improved since 2019.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YB

Yvonne B.

Mental Health Care, N/A employees

More than a year

5.0
June 2023

“telehealth links + couple access”

Pros

Doxy.me lets me run telehealth sessions for my clients from a platform that's simple to use and also simple for clients to join through a shareable link. I can see exactly when someone enters my waiting room and it also tracks useful stats like the average time I spend in each session. With the Professional version, I can offer both members of a couple access to the session when they can't be in the same place which has been a big help. Also, the extra options are really useful for day to day practice, including the ability to change the background and update treatment forms to fit what I need.

Cons

No complaints at all everything I need is currently covered by the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Stella

Human Resources, 1-10 employees

More than a year

5.0
June 2023

“review of HIPPA compliant psychotherapy”

Pros

Easy to use for both therapists and clients, ensuring confidentiality.

Cons

No downsides experienced; invaluable during the peak of COVID.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lance

Hospital & Health Care, 1-10 employees

More than a year

4.0
June 2023

“A great value and easy to use”

Pros

Appreciated for its simplicity and value.

Cons

Rare dropped calls or persistent call troubles on occasion.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

L

Laura

Mental Health Care, 1-10 employees

More than a year

5.0
June 2023

“Greatly appreciate Doxy Me”

Pros

Praised for providing a HIPAA-compliant platform with ease of use.

Cons

Occasional internet signal weaknesses causing frustration, but rarely a significant problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JF

Jonathan F.

Hospital & Health Care, N/A employees

More than a year

5.0
June 2023

“Impressive results”

Pros

It's a completely free service but it still comes with a lot of solid, standout features privacy and confidentiality matter most to me and it really delivers on that.

Cons

There were a few glitches at the beginning though things improved over time and the issues faded.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

R

Rebecca

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
June 2023

“Easy and reliable”

Pros

Highlighted for its user-friendly interface for both therapists and patients.

Cons

No issues experienced with the free version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10