Elizabeth
Hospital & Health Care, 1-10 employees
More than a year
“Best telemedicine platform for no cost”
Pros
Best due to its cost-free nature, reliability, and useful features like waiting rooms and chat functions.
Cons
Occasional technical glitches necessitate switching platforms; while not as polished as Zoom or FaceTime, it's serviceable and free.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angelika
Mental Health Care, 1-10 employees
More than a year
“Doxy makes it so I can do my job anywhere and effectively”
Pros
Easy to use with a waiting room feature, appreciated for its free availability and accessibility.
Cons
Occasional issues with clients inadvertently disabling cameras or experiencing audio malfunctions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Stacey
Mental Health Care, 1-10 employees
More than a year
“Doxy.me A Telehealth Providers Answer TO Online Therapy”
Pros
Appreciated for providing HIPAA-compliant counseling from any location.
Cons
Unable to suggest improvements; completely satisfied.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dave
Mental Health Care, 1-10 employees
More than a year
“Best solution”
Pros
Have been using it since 2020 for its easy implementation and low bandwidth requirement that ensures easy accessibility for patients.
Cons
Can't think of anything negative; Doxy is the ultimate telehealth solution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristen
Mental Health Care, 1-10 employees
Less than a year
“Love it!”
Pros
Highlighted for its ease of use by both therapists and clients.
Cons
No complaints regarding Doxy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Losanne
Mental Health Care, 1-10 employees
Less than a year
“Doxy.me works well for distance consultations”
Pros
Praised for its seamless usage without requiring downloads, ensuring uninterrupted communication.
Cons
Free version limitations include inability to share documents or include additional team members in consultations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Doreen
Hospital & Health Care, 11-50 employees
More than a year
“Great product”
Pros
Effortlessly integrated into practice during the pandemic, ensuring continuity of care.
Cons
Optimal performance relies on both parties having stable internet connections, posing challenges with mobile usage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jana S.
Mental Health Care, N/A employees
More than a year
“HIPAA-compliant access from anywhere”
Pros
Clients don't have to download or install anything and they don't need to be super tech savvy to use it. There's also no requirement to sign up for an email list and the option to use pseudonyms for check ins is helpful when privacy matters. It works on both mobile devices (phones and tablets) and regular computers. The platform is HIPAA compliant and the individual plan is free while the paid tiers are reasonably priced if you want extra features.
Cons
Right now I'm only on the free version because I'm already using another therapy software tool for the additional functions so I can't really confirm how the premium features compare. I do wish there were a free trial (even for a few days) so I could properly evaluate everything before committing. From what I've seen, the trial requires payment and a sign up process, with cancellation later as the workaround. I'd rather see the cost breakdown and what exactly I'm paying for more clearly instead of having to cancel after the fact.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Frances
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Easy and professional, highly recommend”
Pros
Regarded as easy to use and professional-looking, without encountering any issues, recommended for medical meetings.
Cons
Limited to the free version; aware of unavailable features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Brian
Mental Health Care, 1-10 employees
Less than a year
“Excellent choice”
Pros
Secure and professional tool for communication.
Cons
No issues to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynne
Mental Health Care, 1-10 employees
More than a year
“Easy and Free”
Pros
This platform has been an invaluable tool, providing both a free option and reasonably priced services that adhere to HIPAA regulations. Its ease of use has been particularly beneficial during the pandemic, especially for those of us who needed to quickly adapt to telehealth.
Cons
I would like the option to customize the waiting room and access other additional features for free. However, considering my budget constraints, I am grateful for the features currently available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Jeremy
Hospital & Health Care, 1-10 employees
More than a year
“Good product for the purpose”
Pros
Praised for being free and user-friendly with minimal issues.
Cons
Rare connection problems likely stem from weak cell signals rather than platform issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Mental Health Care, 1-10 employees
More than a year
“Telehealth during COVID”
Pros
It proved very essential for me during the COVID pandemic, valued for its availability, reliability, and ease of use.
Cons
Provides value at its price point. It saved my livelihood to take a traumatic dive during COVID.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
stephanie
Medical Practice, 51-100 employees
More than a year
“This works for me.”
Pros
Appreciated for its ease of use and compliance with telemedicine guidelines.
Cons
Connectivity issues persist occasionally but have notably improved since 2019.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yvonne B.
Mental Health Care, N/A employees
More than a year
“telehealth links + couple access”
Pros
Doxy.me lets me run telehealth sessions for my clients from a platform that's simple to use and also simple for clients to join through a shareable link. I can see exactly when someone enters my waiting room and it also tracks useful stats like the average time I spend in each session. With the Professional version, I can offer both members of a couple access to the session when they can't be in the same place which has been a big help. Also, the extra options are really useful for day to day practice, including the ability to change the background and update treatment forms to fit what I need.
Cons
No complaints at all everything I need is currently covered by the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stella
Human Resources, 1-10 employees
More than a year
“review of HIPPA compliant psychotherapy”
Pros
Easy to use for both therapists and clients, ensuring confidentiality.
Cons
No downsides experienced; invaluable during the peak of COVID.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lance
Hospital & Health Care, 1-10 employees
More than a year
“A great value and easy to use”
Pros
Appreciated for its simplicity and value.
Cons
Rare dropped calls or persistent call troubles on occasion.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Laura
Mental Health Care, 1-10 employees
More than a year
“Greatly appreciate Doxy Me”
Pros
Praised for providing a HIPAA-compliant platform with ease of use.
Cons
Occasional internet signal weaknesses causing frustration, but rarely a significant problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan F.
Hospital & Health Care, N/A employees
More than a year
“Impressive results”
Pros
It's a completely free service but it still comes with a lot of solid, standout features privacy and confidentiality matter most to me and it really delivers on that.
Cons
There were a few glitches at the beginning though things improved over time and the issues faded.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Rebecca
Health, Wellness and Fitness, 1-10 employees
More than a year
“Easy and reliable”
Pros
Highlighted for its user-friendly interface for both therapists and patients.
Cons
No issues experienced with the free version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10