Doxy.me Reviews

Pros

This software allows you to create an online office quickly!

Cons

I've used the software for a few years. Earlier, it was hard to know where the problem was with frozen or dropped calls. In the last year, that has improved significantly. This company is great at asking the community for input and making changes, so I'm loyal because of this.

Pros

The cost, it's free and secure for mental health clinicians.

Cons

The video quality of the free version isn't great.

Pros

Having the same web address for every client for every session made access simple.

Cons

Internet issues, which DOXY cannot control, sometimes cause distortion or loss of contact typical internet problems with all telehealth portals.

Pros

Doxy.me is affordable and HIPAA compliant. During the pandemic, the ABA company I work for used this software to provide telehealth services to parents of children with autism. It could be used on computers, tablets, and phones. Both providers and parents found it simple to use and access.

Cons

I noticed the video would often freeze or disconnect, even when the Internet seemed strong on both sides. No other issues!

Pros

I learned it in a few hours and taught the rest of our team. Not sure what we would have done without it during the pandemic.

Cons

The software works well for us, and I can't think of anything I'd change.

Pros

It is very easy to use just email an invite to the patient you want to see and have them log in.

Cons

It depends on the quality of your internet access and that of the person on the other end.

Pros

This software is great for the non-techie (any client I have who is not, and me too!). Easy to use AND easy to explain to my clients a huge plus! The fact that Doxy.me is HIPAA compliant is essential for my use. I am extremely happy with Doxy.me and would highly recommend it to anyone in the mental health field (and for other appropriate uses as well). Great work, Capterra.

Cons

No problems whatsoever, easy transition for the clients in my practice.

Pros

I have been using Doxy.me since March 2020 due to COVID-19. I am a child and adolescent psychologist and work with children, adolescents, and their parents. I have been successful using Doxy.me to continue meeting patient goals throughout the pandemic and beyond. I have resumed seeing patients in person, but the platform is still useful for parents who have challenges obtaining childcare for their appointments. The interface is very intuitive for both doctors and patients. Picture quality is mostly clear, depending on the internet connection on either side. Patients can easily log in on any device, including cell phones, to meet with the doctor. It is HIPAA-compliant!

Cons

I have one patient I like to share my screen with, but the free version doesn't offer screen sharing. I purchased the professional version and have enjoyed using screen share. My patient is 10 years old and figured out how to share her screen so we could work together on her goals. The video quality sometimes suffers due to connectivity issues on either side.

Pros

HIPAA compliance, ease of use, and the ability to register and get started quickly.

Cons

I'd like to be able to share my screen with the patient.

Pros

I love how easy it is to use, with multiple options for sending links to clients. Usually provides great video and audio quality. A wonderful way to connect.

Cons

Poor internet service affects audio/video quality.

Pros

Allows a legal way of documenting a Telemed encounter compared to Zoom.

Cons

Video hassles, not unique to this product.

Pros

HIPAA-compliant, easy to use, dependable.

Cons

Occasionally, there are issues with sound or video quality, but overall, it has worked well.

Pros

Setting up and using it is a breeze for both professionals and patients. It gets the job done excellently!

Cons

Picture quality might improve with the paid version.

Pros

I value the straightforward approach of Doxy.me no downloads needed. I register, send my client the telehealth link, and we're good to go.

Cons

I wish I could facilitate client document e-signing through the platform!

Pros

It's easy for me and my patients. That's pretty much all that matters.

Cons

No comment on this. I like it. That's all.

Pros

HIPAA-compliant and much simpler to use than Zoom. All patients have to do is follow a link no software to download.

Cons

Sometimes I lose a patient in the middle of a session, but this might be an ISP problem.

Pros

I love that it's so easy to log on. The client is in the waiting room before I start the call. The picture and sound are clear, and I love that it records the time.

Cons

As a teacher with 30 or more students, this software only allows about 10 at a time.

Pros

Setting up and using the program is a breeze, plus it's highly dependable and secure.

Cons

I haven't encountered any major issues with the software.

Pros

Easy to use, intuitive, quick, nice Dashboard, good price.

Cons

I found no problems with this software.

Pros

I retired over two years ago as the Executive Director of a non-profit counseling practice with more than 20 employees. During my tenure, we decided to start seeing clients online. Doxy.me was recommended to us by a for-profit agency that found it simple to use and affordable. Before I retired, I saw the benefits of the program and how easily counselors could learn to use it. Since retiring, I've started a very small private practice. Before the pandemic, I was comfortable seeing clients in a typical counseling setting. When the quarantine hit, I knew I needed a way to continue seeing clients. I relied on Doxy.me again and have not been disappointed. Because my practice is small, I use the free version, and both my clients and I find it straightforward to use. I highly recommend it for practitioners looking for an affordable, confidential program. I have no complaints.

Cons

I've only used the video feature, so I haven't tried the calendar, billing, or record-keeping functions. If they're anything like the video, I'd have full confidence in them.