“Outstanding software. Wonderful service since beginning of the pandemic and, now, post-pandemic.”

Pros

The fact it offers free service with robust privacy features.

Cons

Initial glitches have decreased over time.

“Easy to use, very consistent service”

Pros

Easy to use for clients and the convenience of multilingual appointment reminders.

Cons

Occasionally, technical problems arise, particularly when many staff members are using the internet simultaneously in the office. However, the platform functions more smoothly when used from home.

“Doxy makes telemedicine a breeze for docs and patients”

Pros

its user-friendliness and reliability compared to other alternatives.

Cons

Limited to individual calls with the free version.

“Essential!”

Pros

I appreciate the software for its ease of use, HIPAA compliance, and free version.

Cons

No significant complaints; meets all requirements for telehealth practice.

“Doxy.me provides what I need to provide quality psychotherapy at a reasonable price.”

Pros

Recognized for its secure platform, range of features, and excellent value.

Cons

I would appreciate the ability to review history broken down by client, not just by day. This is a minor inconvenience, however, compared to the overall functionality of the platform.

“What a great platform”

Pros

I launched my private practice with the recommendation of a colleague, opting for Doxy.me. The free version was particularly appreciated as I sought to limit overhead expenses. It's proven to be simple and user-friendly for both myself and my clients, with good quality video and audio, and reliable connectivity. Compared to other platforms I've tried, Doxy.me stands out as easier and more dependable.

Cons

Understandable limitations with the free version.

“An excellent platform that is easy to use”

Pros

Ease of use, features like waiting rooms, and professional version benefits are great

Cons

Currently fulfills all requirements without any dislikes.

“Excellent Telehealth Platform”

Pros

Doxy.me has been a blessing since the beginning of the pandemic, offering a reliable and easy-to-use platform. Its consistency has been exceptional, even in areas prone to power outages. The platform's reliability has played a crucial role in maintaining communication with my patients during these challenging times.

Cons

No need for customer service assistance; platform serves purpose well.

“Great for what I need”

Pros

I like it for its ease of use, security, and confidentiality.

Cons

Generally satisfied; few dislikes.

“Effective means of telehealth consulting”

Pros

easy to use with high-quality performance.

Cons

Only issue arises when patients lack a camera on their phones for participation.

“Doxy.me”

Pros

free service for simple consultations.

Cons

Lacks a free trial for advanced features.

“Good product, whether free or paid”

Pros

Easy to use with a waiting room feature, offering additional capabilities with paid accounts.

Cons

Occasional technical issues are expected due to web-based nature; typically addressed promptly.

“Does the job”

Pros

It is most reliable tool, ease of use, and I like its cost-free availability.

Cons

Free version suffices for our needs.

“So grateful!”

Pros

Loved for its HIPAA compliance, ease of use for clients, and reliability.

Cons

Rare instances of connectivity issues necessitating alternative methods of connection.

“one-click access is great”

Pros

What I appreciate most is how simple it is to use. My clients don't need any special software and with a single click they can be brought right into my waiting room. I also feel good knowing it's HIPAA compliant since it helps me meet my ethical obligation to offer a secure setup particularly for clients using medical insurance. Also, I'm really thankful it's free to use.

Cons

A chat notification sound would be a nice addition, ideally something noticeable (even if it's optional). Right now, after I send a message, a lot of the time clients don't realize one was sent. Also, I've seen better call performance when clients turn off Wi Fi on their phones when Wi Fi is left on, the phone seems to keep searching for networks and the connection slows down. Using cellular data tends to work way better so if they have unlimited data, I usually suggest they use it for the call.

“Easy use for patients too”

Pros

The product feels user friendly and comes across as dependable. I also really appreciate that it lets me generate a URL for a patient to use which makes sharing information simple.

Cons

A few features are paid. It also isn't connected to our EHR though I'm not sure whether that's limited to the free plan my guess is that the upgraded versions might include that integration but I haven't confirmed it.

“Excellent telemedicine tools”

Pros

Doxy.me needed to be HIPAA compliant for me to feel comfortable using it. Since telemedicine lives or dies on the client experience, I really value how simple the platform feels on the patient side. The video and audio quality are solid and I also appreciate the "behind the scenes" features like meeting history and the virtual waiting room. Meeting history records when a session starts and ends which helps me confirm the visit length for billing. The virtual waiting room is handy for clients too it lets them test their connection, get tips for the best setup and exchange messages with me while they're waiting. During the pandemic, Doxy.me scaled up to handle the sudden surge in demand for telemedicine. Even with all that investment, they still provide free access to the software so users can run appointments competently. There's also a paid subscription if you want additional services. honestly I'm not sure what I would've done without it through the pandemic.

Cons

Occasionally the video or audio can be glitchy. That said, I don't think it's actually a software problem I'm pretty sure it's usually an internet/network issue on either the provider's or the client's side. Since camera clarity matters for the overall video, I assume those hiccups are more connection related than a flaw in the tool. No real downside otherwise.

“saves time”

Pros

I'm using the free version so it obviously doesn't include a ton of bells and whistles but it still covers what I need. The virtual waiting room is the biggest win for me since it saves time every day. The interface also feels pretty adaptive buttons are where you'd naturally expect them to be. Also, the meeting log makes it easy to check how long my sessions run which helps me avoid any billing headaches.

Cons

If there's one area to improve, it'd be adding a subscription tier between the free and the professional plan. That middle option should unlock features like screen sharing and file transfer without jumping straight to the full professional price. $35/month feels fair for someone running a full time private practice but the $420/year cost is a bit tough for part time private practice schedules.

“Safe and encrypted sessions”

Pros

What I appreciate most is how secure everything feels it's encrypted and built for privacy. I also like that there are secure video or secure audio options which is really helpful for patients who don't have smartphones or computers. I've needed the ability to securely download results to my patients and that functionality matters a lot in my workflow. Another win is the payment flow, patients can pay by credit card or HSA before the visit even begins and the funds land in my corporate checking account within about 1 2 days. Sometimes I still wait and charge during the visit or at the end but collecting before the appointment is a huge advantage because it reduces the chance of forgetting to collect payment. Sending invites is simple too I usually invite patients by both phone and email unless they don't have an email address.

Cons

There are moments when the system freezes though it's usually easy to reset. It seems to happen more often when patients use tablets instead of a computer or a smartphone.

“Perfect browser-based telehealth”

Pros

It has been stable and dependable for years. We especially like that our clients/patients don't need to install any software or mobile app to use it everything runs right from a simple URL. They just open the link, enter their name and get connected. Since it's been around since 2014, it feels more mature than several other telemedicine options, including Zoom's HIPAA compliant offering. Another plus is that Doxy.me is built specifically for the healthcare industry rather than being a general purpose tool. We also appreciate that it supports features like credit card payments for visits through the telemedicine service, even though we personally don't use that part.

Cons

Pricing runs fairly high compared with some other telemedicine platforms, including Zoom's HIPAA compliant option.