Doxy.me Reviews

Pros

Doxy is a great solution for video chats. I prefer it over many of the "leading" industry rivals like Skype, Zoom, and Hangouts because it's HIPAA compliant, entirely web-based, easy to use, offers a customizable waiting room, and it's a great conversation starter anytime someone new joins a video chat with me.

Cons

There are a few drawbacks, but I hope these features will be developed over time. I might be missing it, but I don't believe there's a way to record calls. I haven't been able to in previous sessions. Also, some colleagues have difficulty sharing their screens or requesting permission. I wouldn't mind a desktop application either. For premium users, more features could be included in a desktop app built on Electron, while allowing non-account users to join meetings easily without downloads. This would help with settings being lost after clearing my browser cache (which I clear every time I close Firefox).

Pros

Setup and usage are simple for both me and my clients, who appreciate not needing to download an app. There's also no time limit on calls.

Cons

Free version strictly limits participants to two.

Pros

The software is straightforward for both the provider and patient. In the current COVID-19 crisis, having Doxy.me has allowed my client and me to stay connected and continue services seamlessly.

Cons

Sometimes the quality of the connection is glitchy.

Pros

This software is easy to use for both the clinician and clients. It has many great capabilities and even offers a professional version for a small fee. The best part is the ability to have group sessions, which is particularly helpful during COVID for family sessions where a family member is out of the home. This feature is only available in the professional setting ($30/mo), which is honestly $1 a day.

Cons

I believe this software can be improved. At certain times, there is a rush of users, and I've noticed it crashing, usually around midday. Connecting to clients can be difficult, but it eventually works. It would be helpful to have a log for outreach, showing when and how many times texts or emails were sent, to create a paper trail. Also, having a way to preset outreach messages to be sent at specific times would be extremely helpful.

Pros

Simple to use, HIPAA compliant, and affordable.

Cons

It can't be used with all browsers like Firefox or Explorer. It works best with Chrome.

Pros

I really enjoy the "waiting room" approach. There are no surprises while I'm picking my nose or anything. I like that it's always the same process: just click my bookmarked link and sign in, and it's the same for my clients as well.

Cons

There's no solution for poor connectivity or quality. I don't really mind, as my clients don't need HD video for effective sessions, but it is frustrating when it interrupts or disconnects.

Pros

It's effortless for both me and my patients to use, and I value its security/HIPAA compliance.

Cons

Can be glitchy, possibly due to poor internet connection.

Pros

A HIPAA-compliant, user-friendly telemedicine solution that saved us during the pandemic. Patients can access it easily, and it works well.

Cons

Some issues with Apple iPad devices. Occasional loss of sound (just reconnect).

Pros

Easy for both providers and patients, offering great value for the price.

Cons

It's tricky to identify who's next on my schedule when patients are in the waiting room. I have to switch between the Doxy platform and my EMR. Some patients check in early, causing scheduling discrepancies.

Pros

It is very easy for my clients to log in, and it is pretty reliable with very few technical glitches.

Cons

I wish the free version allowed me to have meetings with multiple people.

Pros

Simple for me and my clients to use.

Cons

I haven't used the paid version, so I'm not sure what additional features it offers besides screen sharing with my client.

Pros

The best thing is the simplicity. I'm not a technophobe, but I dislike complicated technical setups, and this couldn't have been easier. I just send the link to clients with my sign-in, and we're good to go, no fuss.

Cons

I haven't used any of the additional paid features. I don't need more than what's provided.

Pros

Since starting teletherapy due to COVID-19, I've been using the free version of Doxy.me and finding it very user-friendly and reliable.

Cons

Occasionally, sound doesn't work for me or my client, but I'm not sure where the problem lies.

Pros

Patients did not have to register with Doxy.me to use it. They could just follow the link to the medical visit, do the simple system checks, and they were in. All of my patients were able to figure it out and use it.

Cons

Not the fault of Doxy.me, but the video quality was limited by the patient's camera and software, making effective skin evaluation difficult. Telemedicine visits were therefore limited to medication follow-ups.

Pros

I like it for its simplicity, and you can use it for free before investing.

Cons

Maintaining a connection can be difficult, though it works well most of the time.

Pros

Easy to set up and learn excellent website layout, descriptions, and instructions for using the product. The platform works very well for my needs. Including the BAA with the free version was a significant reason I chose Doxy.

Cons

I wish I could get more than 360p in the free version, but I'm not complaining about a product that generally works well and costs me nothing.

Pros

It was very easy and quick to get started. I care for a lot of elderly patients who have a difficult time with technology, and almost everyone could use this program easily to get the care they needed during the COVID pandemic. I appreciated the simplicity for them.

Cons

It sometimes freezes during patient visits, and we have to restart, but it doesn't happen often.

Pros

Most of my clients have easily accessed Doxy.me and connected on this platform.

Cons

I like the free level of technical simplicity. I'm not very tech-savvy. If I paid for more features, I'd get lost, not use them, and waste my money.

Pros

I appreciate its simplicity for patients, not overwhelming them with unnecessary steps.

Cons

I wish there was an alert when someone is in the waiting room.

Pros

It's a cinch to navigate and incredibly effective and efficient.

Cons

Everything was straightforward, and it integrated smoothly with the business.