Doxy.me Reviews

“Reliable, HIPPA-compliant product”

Pros

Easy for both users and administrators. It's reliable, and resyncing with poor connections is straightforward. I appreciate being able to see the user's internet quality and browser for troubleshooting.

Cons

Sometimes there's lag or poor sound connection, but resynchronization usually solves it.

“Highy Recommended”

Pros

Very user-friendly and reliable.

Cons

Occasionally, the connection is poor, and the screen freezes.

“Love it!”

Pros

I appreciate the easy setup. It's hassle-free.

Cons

No concerns or issues with the software.

“Doxy.me has been a life saver during Covid-19. It is easy to use for the client and clinician.”

Pros

It's incredibly easy to use for both tech novices and seasoned users.

Cons

If the client has a poor internet connection, it freezes or gets fuzzy.

“Great for telehealth counseling services”

Pros

No additional software required. It works through most browsers, making it easily accessible.

Cons

Thankfully, there's literally nothing I dislike about Doxy.me. :)

“We were up and running 2 months before big organizations”

Pros

We swiftly transitioned to telemedicine overnight while some larger organizations were still troubleshooting.

Cons

Encountered dropped calls, buzzing, and occasional video quality issues.

“Easy to use, and free/cheap”

Pros

It's super simple. My patients were able to grasp it without any trouble.

Cons

None at the moment. I don't engage much in telemedicine, so this is an easy and great way to see a few patients a month.

“essential during covid”

Pros

During COVID, it was absolutely essential for keeping my practice running. It's very simple to use and honestly I couldn't have continued operating without it. A big reason I've been able to maintain a full practice is because of Doxy.

Cons

I really don't have any complaints. The usability is excellent and the visual clarity is especially good.

“Accessible and hassle-free”

Pros

It is incredibly simple since there's nothing to download. It's accessible, simple to use and being free makes it even better.

Cons

I don't have any downsides to mention.

“Budget-friendly tool”

Pros

This software is very easy to use and the pricing plans are quite budget-friendly.

Cons

At times, clients run into trouble connecting to the platform because of browser-related or other technical issues and those problems can be difficult to fix.

“Offers affordable options”

Pros

Doxy.me provides a really strong telemedicine solution with several affordable pricing options so it can fit the needs of just about any provider offering virtual care services.

Cons

I honestly haven't run into any problems. It meets all of my needs and even goes beyond what I expected.

“simple access for patients”

Pros

One thing I really appreciated is that patients can join without having to create an account first.

Cons

I don't really have any complaints since I only used the trial version. A few features I assumed were missing turned out to be part of the paid plan.

“Quick setup, big healthcare impact”

Pros

Getting started with the software was simple and it immediately made a meaningful difference in the care I was able to deliver during the pandemic.

Cons

The free version did have a few connectivity problems at first. After upgrading to the professional plan, those issues were resolved.

“connected us with patients during covid”

Pros

So easy to set it up and using it day to day felt just as simple. It gave our practice a way to stay connected with patients who were scared to leave home during the COVID-19 crisis, while still allowing us to provide care without the added worry of exposure to the virus.

Cons

At this point, I'm not aware of any downsides with this software.

“simple scheduling”

Pros

I found it user-friendly and once my patients figure out how to access the waiting room which is very simple, they just show up right on time for their appointments.

Cons

There really isn't anything hard to use here. If I leave the program open for too long, I occasionally need to close it and log back in but that only takes a moment.

“positive experience so far”

Pros

I started with the free trial to test out Doxy.me and see whether it would be a good fit and it has worked well for my clients. I've run into very few issues and the ones that did come up were usually when clients were joining by phone or seemed to have a weak internet connection on their side. Overall it has been a positive experience. It's simple to access and the connection quality has been solid. I also prefer not to have sessions recorded or stored and I don't need the full practice management package so this setup suits me well.

Cons

Response time from customer service has not been very fast although I'm only using the free trial so I don't really see that as a fair criticism. I would expect support to be more responsive and helpful if I were using a paid plan.

“Uncomplicated setup”

Pros

Its quite easy to handle and the setup process was simple and hassle-free.

Cons

At first, there were a few dropped calls but that issue seems to have been resolved.

“Its HIpAA compliant”

Pros

The implementation process was not complicated and using it has been simple for both me and my patients. Another big plus is that it is HIPAA compliant.

Cons

Sometimes it seems to freeze or stop working which means we have to log back in and start again.

“Amazing patient queue feature”

Pros

Having HIPAA compliance built in is a big plus and the patient queue feature is something I really appreciate.

Cons

It does seem to crash once in a while but it's usually resolved pretty quickly by ending the call and starting it again.

“convenient access for clients”

Pros

We find it to be simple and it's especially convenient for clients since they can join without downloading an app or setting up an account.

Cons

At times the audio cuts in and out and the platform can be a bit glitchy or randomly disconnect during sessions.