“Love this Model”

Pros

It's a cinch to navigate and incredibly effective and efficient.

Cons

Everything was straightforward, and it integrated smoothly with the business.

“Extremely easy to use!”

Pros

Clients do not have to download any software, and they can sign in with ease.

Cons

I have to pay to use the texting service.

“Great Program, very easy to get started.”

Pros

It was so easy to get started. No download and HIPAA-compliant. One of the truly bright spots during this pandemic.

Cons

I have no complaints except that some patients had trouble making it work on their phone. I'm not sure why, since I have used it on my phone with ease.

“Good option”

Pros

The service is simple to set up and use. Clients have minimal steps on their end, making it effortless for them to use.

Cons

Sometimes it's glitchy during sessions. When that happens, we reset or switch to another platform.

“Efficient and effective”

Pros

Doxy.me has been effortless for both myself, a licensed psychotherapist, and my clients, some of whom aren't very tech-savvy. Its intuitive interface has made the transition to Telehealth much smoother.

Cons

Occasionally, the visuals aren't as steady as I'd prefer uncertain if it's due to bandwidth stress or a software glitch.

“Very functioal”

Pros

This software saved my practice when the COVID shutdown hit. Affordable, has all I need, and I can assure clients nothing will be installed on their devices.

Cons

At first, my camera would sometimes not connect. I seem to be past that now. I make it a point to run their camera/mic test before every session.

“Great service to the medical and overall general community”

Pros

Very simple to use, and I never had any technical issues with it.

Cons

There was nothing I really disliked about it. There are paid options for better camera quality and other features, but I was fine with the quality of the free version.

“I love Doxy.me”

Pros

The software is extremely straightforward, connecting quickly, and the picture/audio quality exceeds expectations.

Cons

No real cons, just a wish for virtual backgrounds like some other programs offer.

“Excellent HIPPA compliant software”

Pros

It's simple to use, and affordability was crucial for me in finding HIPAA-compliant software.

Cons

I'm content with the software; so far, I haven't come across any issues with it.

“Easy to set and use”

Pros

Very easy to set up, and they offer marketing tools.

Cons

It takes a while for them to get back to you.

“Excellent Telehealth platform”

Pros

Very good video and sound quality with no glitches or interruptions. Simple and straightforward to use, with no app to download for either myself or the patient. I've used it for approximately 10 video visits for appropriate Ob/Gyn situations. It saves patients a lot of time not having to drive in and brings in some additional revenue for professional consultations that would otherwise be a phone call. Very good for small offices that know patients well and do a lot of phone calls out of respect for people's time, especially when working with patients who tend to talk for a long time.

Cons

No concerns at this point. I haven't had any problems.

“Great service”

Pros

Easy setup and access without needing subsequent appointments.

Cons

I've had difficulty accessing the site on my pad with Chrome.

“UH-MAZING!!!!”

Pros

Easy to use! Very professional platform! Clients love it!

Cons

The video/audio quality sometimes lags. I don't like that Doxy forces us to use their payment platform. I trust the institutions I use now and don't want to switch payment methods.

“Doxy review”

Pros

Using the free version, I've found it very easy to use, as have the clients I'm working with.

Cons

I've appreciated everything about this software.

“good, but could use some more options”

Pros

Very simple to use and invite others to join.

Cons

All in English; can't add bilingual language to invite.

“Extremely easy to use for telehealth visit”

Pros

Easy, straightforward, no registration or account needed for my patients. HIPAA-compliant, simple, and a free account available for me. It still looks professional to everyone.

Cons

Recently, even with a fast internet connection, the image can freeze occasionally. Lags can happen too. Sometimes there's an echo. It used to be much better. I wonder if this is due to a usage spike because of COVID-19.

“Love this system”

Pros

Very simple for both me and my clients!

Cons

Nothing at this time; there's nothing I don't like.

“Very high perceived ease of use”

Pros

Providers seamlessly integrated Doxy.me into their daily clinic work during COVID-19 operations. The multiple access options and virtual waiting room are extremely helpful.

Cons

Doesn't work with Internet Explorer, which some still use, users need education to avoid IE.

“Doxy.me Telehealth Video Platform”

Pros

It just works. Very simple to use, and for my clients to access.

Cons

I use the free version, and I'm quite happy with the available features.

“Very easy to use!”

Pros

My clients don't need to download any software. They just use a link, and they're good to go!

Cons

It occasionally freezes and requires us to reconnect.