Mental Health Care, 1-10 employees
More than a year
“Easy to use, secure, no stress at all”
Pros
Free, secure, incredibly easy to set up and use, easy for client to use (one click on a link is all that's needed)
Cons
No cons noted yet occasional internet glitches seem unrelated to the program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Works but with many inconveniences”
Pros
It seems like a free service, so it's an option for appointment based meetings
Cons
Consistent connectivity issues experienced so i prefer alternative applications.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Free and Easy - over the years”
Pros
I've relied on Doxy for years. I chose it early on because it was free and HIPAA compliant. I intended to switch to another platform that I pay for, but Doxy is consistent and easy to use for both me and my clients on any device, so I have not made the move.
Cons
I have no complaints. The free version doesn't include texting clients, so I use email, but that is not a significant limitation for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Experience using Doxy.me”
Pros
Easy to use! Clients appreciate that there is "nothing to download. I am not technologically skilled and I manage just fine.
Cons
Rare instances of delayed video startup, typically resolved promptly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Doxy for Telehealth”
Pros
It's free and reliable; easy for clients to use. HIPAA compliant.
Cons
Sometimes there are issues with audio which I have resolved by using headphones.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Very good option for televisits”
Pros
Simple to use, reliable, and very good video and audio quality.
Cons
I don't have any issues at the moment, but I haven't explored all the features yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Free and Easy - over the years”
Pros
I have been using Doxy for years now. I chose it because it was free and HIPAA compliant. Although I considered switching to a paid platform, Doxy's consistency and ease of use for both me and my clients have kept me loyal. It works seamlessly across all devices and it makes it convenient for everyone involved.
Cons
I have no complaints. Although the free version doesn't include texting clients I use email instead and it isn't a significant limitation for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alternative Medicine, 1-10 employees
Less than a year
“Reliable secure platform for telehealth.”
Pros
This platform is easy for patients without any downloads or apps.
Cons
Solely used the reliable and user-friendly free basic version thus far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“HIPAA compliant reliable telehealth”
Pros
HIPAA compliance, low/no cost, reliable service, easy for clients to access and use.
Cons
There is a cost involved for using it as a conference call.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Very good option for televisits”
Pros
The software is easy to use and reliable also it has very good video and audio quality
Cons
Currently, I haven't explored all features so there are no concerns at this time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Free telehealth platform”
Pros
Ease of use for patients and providers, free
Cons
No complaints, though I wish my main practice utilized it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“An excellent service”
Pros
Reliable and confidential can use anywhere even by phone
Cons
Inability to check schedule logs for past or current days.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Doxy for Telehealth”
Pros
It's free and reliable, simple for clients to use, and HIPAA compliant.
Cons
Sometimes there are audio problems, but I now use headphones.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Functionality”
Pros
It provides clarity of connections, HIPAA compliance, waiting room, wide geographic acc
Cons
Occasional blurriness or cutoffs in visual connections.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Free telehealth platform”
Pros
Simple for both patients and providers to use, and its free.
Cons
I have no issues or complaints. It's free, and I wish my main practice used it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Easy to use”
Pros
Simple program to connect with patients. I have had no issues with the service.
Cons
The picture quality is poor on the free version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Easy and User Friendly”
Pros
Having the free version that still allows for therapy sessions to last an hour or more.
Cons
I haven't really found a downside but occasionally there are audio issues for either myself or the other person but it's unclear if it's an internal glitch with Doxy or just typical technology hiccups. So, I use my cell phone to call the client, maintaining visual contact.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mental Health Care, 11-50 employees
Less than 6 months
“Life made easy”
Pros
The convenience and ease of this platform.
Cons
Static interference in audio transmission.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Alternative Medicine, 1-10 employees
Less than a year
“Overall very happy”
Pros
The ease of use and quality of the platform.
Cons
Difficulty diagnosing connectivity issues for less tech-savvy individuals.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Excellent platform for clinical care services”
Pros
I rely on this platform extensively for delivering clinical psychotherapy services to my clients and it has consistently proven to be extremely reliable. Its ease of login and use is a significant advantage especially during the challenging times of the COVID when I used it for eight consecutive hours daily without any issues. While my internet provider sometimes posed problems unrelated to the platform, Doxy.me remained steadfast. I received positive feedback from clients and their families about its ease of use and quality which further reinforces my confidence in its reliability.
Cons
No significant cons experienced; superior performance noted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10