Medical Practice, 500+ employees
More than a year
“Great Telehealth option”
Pros
It is easy to use and good quality connections.
Cons
Occasional connection difficulties, especially on patients' phones.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Doxy.me works perfectly for me!”
Pros
It is easy to use, reliable, protects privacy of client and inexpensive.
Cons
Sometimes, I encounter issues with the audio and visual being out of sync. However, I've found that using various tools suggested by the tech department usually resolves this issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Best telehealth system I have used”
Pros
I like everything about it including features, value, ease of use, reliability, ease of use for new and existing patients
Cons
Login issues noted intermittently.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Less than a year
“easy to use for patients and health professional”
Pros
ease of use link for patient is always the same no need for patients to set up an account
Cons
Occasional poor connections leading to dropped calls.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Patients like Doxy”
Pros
easy for patient to use the camera and microphone and have sessions from home
Cons
Sometimes there is no access to the camera, and it takes multiple attempts to get the program to allow camera access. This issue may require turning off the internet and renewing access to the camera, among other troubleshooting steps.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“How I work with clients online”
Pros
Doxy is there when I need it with only problems occurring very rarely.
Cons
Seamless integration with clinical practice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Great and Reliable”
Pros
I like the ease of use, flexibility, great audio and video quality when it works
Cons
Audio and video issues noted, room for improvement.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Alternative Medicine, 1-10 employees
Less than a year
“Love this product”
Pros
I love that my clients do not have to download anything to their computer to begin their session. They just have to open their browser, click the link, and they're ready to go. I also feel more secure using Doxy.me instead of the alternatives.
Cons
No dislikes about Doxy.me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“No brainer!”
Pros
I like that it is free! It saves me money in my solo part time private practice.
Cons
No current cons identified.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“a great product! easy and reliable”
Pros
its so easy to use and send the link to clients i love it and thank you Doxy@ and I love the name as its easy to remember
Cons
No complaints, entirely satisfied.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Doxy. me works for me”
Pros
I like the ease of use and dependability for over three years now.
Cons
No major issues reported.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Mental Health Care, 1-10 employees
Less than a year
“Easy, compliant videoconferencing for therapists”
Pros
This is an easy platform to share with clients. At first I was afraid that clients would have trouble getting to know a new platform, but this has proved to be a wonderful and affordable alternative to Zoom.
Cons
Occasional lower video quality than desired.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alternative Medicine, 1-10 employees
More than a year
“Testimonial for doxy.me”
Pros
I like that I can use the free version and that my clients don't need to download anything or to have a user name and password. They just open the email, click on the link and they are in my virtual waiting room.
Cons
Occasionally, I experience echoing of my words, which is quite annoying, though it's infrequent. Additionally, there are occasional connectivity issues where clients may have difficulty joining, or we may experience interruptions or freezes during the session. While these occurrences are rare, if they were more frequent, I might consider discontinuing my use of Doxy.me. Nonetheless, overall, my clients are mostly satisfied with the platform, as am I
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Exactly what I need”
Pros
One of my favorite aspects of Doxy.me is its simplicity. Compared to alternatives like Zoom, which can be cumbersome to navigate, Doxy.me offers a streamlined experience. I can easily provide my clients with the same link for every session, eliminating the need to generate new links each time. This consistency is very convenient. Moreover, the free version meets my needs adequately, which is another aspect I appreciate. Additionally, its compliance with HIPAA regulations provides an extra layer of security, addressing any concerns I may have had.
Cons
No desired improvements, content with current functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“Ease of use”
Pros
Good for most patients; 60yo + often require talking through clicking link and sometimes problem solving.
Cons
Missed patient-side test call feature, useful for troubleshooting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Doxy.me is great!”
Pros
Doxy.me is very user friendly. Getting started only took a few minutes and Clients find it simple as well. Doxy.me has provided me with a safe, effective platform for telehealth session.
Cons
No cons encountered with Doxy.me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Excellent product, very easy to use for both myself as a therapist and my clients”
Pros
One of the most important features is that it is a HIPAA compliant platform that meets the requirements of the work I do, very user-friendly site for both myself and my clients.
Cons
Video clarity occasionally inferior to other platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Very good platform for Telehealth”
Pros
Ease of use. I am ablle to quickly log in and meet with patient
Cons
Occasional audio glitches necessitating phone call switches.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 1-10 employees
More than a year
“Using Doxy.com to work with clients remotely”
Pros
Feels professional, safe and easy to use. Easy to use for the client.
Cons
No features are missing that I'm aware of. One suggestion is that in case of a software, power, or server outage, an automatic message could be sent to clients, informing them of the technical problem and assuring them that the therapist will be in contact as soon as possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Outstanding Telehealth Resource”
Pros
Value the ease of interface and high-level digital security
Cons
Budget constraints limit access to full features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
7